Spent the afternoon the afternoon at Carmax with family to teat drive a TESLA Y Thomas greeted us at the door & was very patient throughout the say with our questions & test drives We found a 2021 Tesla Y that was like brand new and excellent pricing. Very happy with final results and all the care given in the final end - car extra detailed (was already spotless); nicely done!! Thank you again Thomas for a wonderful experience!!! read more

CarMax - 2021 Tesla Y - Car Buyers Near Me - Murrieta, California

Honestly, I was surprised at how easy and low key the whole experience it was. I was selling my 13 year old car. I entered in all of my info online, and yes, I was honest about the two fender benders that I'd been in, they generated a quote which I took with me to my appointment. I waited about 30 minutes while technicians checked out my car. They came back with the same number that I was quoted, I accepted, and 25 minutes later I went home in a complimentary Lyft ride with a check in my hand. Could I have negotiated for more money? Maybe, but the quote was already well over what Blue Book said the car was worth. So why deal with the hassle. Everyone there was super nice too. I can't speak to what buying is like there, but selling walls a breeze. read more

This is a tough review to write because I really wanted to enjoy the entire experience, but the truth was that I didn't. READ ALL THE WAY THROUGH What I liked: It's true, the buying experience is second to none. It was no nonsense. I was ready for a negiotiation fight, but it was easy. I wasn't asked to buy a bunch of add-ons and buyer protection stuff that the big dealerships put you through. The only thing that was offered was an extended warranty that was both logical and added peace of mind. The trade in process was fair and generous too. What troubled me: I took our Kia out for a test ride but didn't take it on the highway. Just a local drive. I didn't sense any problems. When I was talking with the saleman, he pointed out all the check marks during the inspection of the vehicle before they put it out for sale. I made the purchase. (I bought the car for my daughter). When I drove the car home and actually got to push it over 50, the damn thing started to shake badly. I knew what it was because I had this happen with a car I already own. It was the brake pads and rotors. I called the salesperson and he confirmed that's what it likely was. When I was driving back to the dealership the next day, the friggin check engine light came on. I was super upset. When I talked to the manager and the salesperson, I brought up the checklist they used during their inspection. The brakes received the check. I asked about the check engine light and they had no answer. I left the car there and took a loaner. I had to wait 11 days to get my car back!!!! There's no person to call, it's an automated system that is frustrating. They fixed the brakes, but the check engine light, which wasn't a big deal, had to go back to the dealership because it was under warranty. I talked to my mechanic, which I wished I would have brought the car to in the first place, and they said that it's very unlikely they did a proper inspection on the car. There's no way to "miss" brakes. It wasn't taken for a proper test drive. They just get the cars in and churn them out. " WORD OF CAUTION: If you are buying from this place, take it to a reputable place because you cannot trust CarMax. Sure they took care of the problem, but no one called to reassure me or even listen to my concerns. Just excuses on how "we can't catch everything. read more

I just want to start by posting my experience: I bought a car in March and I have had endless issues. Some of them are super minor, and some of them have been kind of significant. Well, my aunt contacted a customer relations to get assistance. There has been this one employee at the Murrieta location named Tim and his manger Greg they went above and beyond for me. To say the least, I am 100% satisfied I feel like this Carmax has had my back. I understand some cars are not great but this employee went above and beyond. Thank you Tim and Greg. read more

No negotiating! The price listed is the price. Great customer service!! Would buy from again!!

OUT IN A FLASH! I was super nervous giving CarMax a try as I hate car lots. However, I never felt like people were trying to haggle with me and I didn't feel pressure to buy. I had a vehicle transferred over from another CarMax lot and the vehicle came as it was pictured! My family and I took it for a test drive (without the CarMax associate!) and it was a good fit. The APR wasn't extremely high like some other places and they worked with me! The facility is pretty calm, very quiet. The sales building is very spacious with PLENTY of seating. There's a waiting room and a couple vending machines. The lot itself is HUGE, there's plenty of cars for perusal. It's a little hard to find CarMax as they're sort of hidden by the freeway off of Madison and it's deep in the back. There's an internal maintenance/rental CarMax area in the front and behind it is the sales lot along with the services garage. Overall, I'll be returning as I got what I wanted and there's some solid services like MaxCare (covers services like engine, AC going out etc.) and Gap Insurance (in case your car gets totaled, you don't pay). I won't give CarMax a five as some of the staff seemed too disengaged and moody. It was a little awkward. Oh well, I prefer that than them breathing down my neck lol. read more

See all

I've purchased my fair share of cars in my lifetime and never had an experience like this! First off, big shout out to our sales associate Tyler! Pressure free, open book and crunched the numbers until we got exactly what we were looking for. They even held the car for me for a week! I don't understand some of the bad reviews. Buying a car with CarMax was simply the easiest, pressure free, smooth experience I've ever had. I don't know if I'll go anywhere else after this experience. Unless I find the EXACT vehicle at a price I can't walk away from. AMAZING experience and highly recommended! read more

CarMax - My new car! - Car Buyers Near Me - Murrieta, California

See all

Do your research and remain diligent if you're buying a car from CarMax. CarMax settled on a class action lawsuit about their 4-point inspection not being completed. In my experiences it shows. I've purchased two cars from CarMax. My first car was a perfect purchase and I was extremely impressed. That was back in 2017. I was so impressed that I recommended them to my mom and girl friend. My mom and I would both repurchase cars from CarMax in 2023. For my mom's car water started seeping up into the car. We find out that her car had undisclosed and significant water damage, her car had to be stripped down. We found out that the water damage was from an *again* undisclosed car accident. Luckily her insurance stepped in My car that I had purchased, suffered engine misfires 12 days into ownership. I took it back to CarMax and they replace one engine coil. Then my AC and brakes started acting up. I was charged 80 dollars for a diagnostic because the issues weren't covered by my warranty, and I was told "We couldn't replicate the problem." So I got charged 80 dollars and no work was done on my car. Since then I've been buried in car repairs. Every month something breaks in my car. Even after replacing the coil I continued to experience engine misfires from failing coils. The car has serious starting issues, the AC has completely failed. A year into ownership I've replaced, fuel injectors, spark plugs, all four engine coils, and at the start of my second year of ownership, I've had to replace the AC, and took my car back to a mechanic for more engine misfires. I kept all of the paperwork too, I can I prove this. This review doesn't cover everything I've had to do and my interactions with CarMax reps. Every time I start my car I wince anticipating that it won't start. My loan is a freshly new loan so I can't really get rid of the car without taking a massive financial hit that would ruin my savings. You know I understand that dealing with used cars there is a chance that you inherit someone else's problem, but in mine and my mom's case, you'd think a 4-point inspection would have caught these issues. read more

What an incredible, easy and great experience! So easy, staff so kind, helpful, and knowledgeable! A big shout out to Nick Ross, who made this nervous lady in getting newer vehicle. Very fair trade in accepted!! I fully recommend them all! Thank you!! read more

They do not use an accident report look up like Carfax. They use a cheap site called Autocheck. DO YOUR OWN SEARCH ABOUT THE CAR YOU BUY AT CARMAX? The manager is a complete Shister. Her name is Sally Martinez and I have a great lawsuit I will file by next week. BEWARE of Carmax and demand a Carfax on your purchase. That is how I found out that my car had been in an accident and their Autocheck did not report it. I proved this to her and her response was, "Wellwe can't buy the car now, it was damaged". YAAAAA I can't make this up. I would give a O star rating if I could!!!!!!!!!!!! BEWARE BEWARE read more

I got a Kia optima in December 2024 it's disappointing that they're going to charge me for a diagnosed. The car consumes oil and appointed me a service a month later I understand the appointment is out of their hands. If I continue to drive my car the engine is going to die out. If you ever get car here get mechanic and check the car out to make sure it doesn't have any issues. read more

The whole experience of purchasing a used vehicle from CarMax was pleasant. The agent, Oscar Perez was very helpful and friendly.

We recently purchased a vehicle and bought the MaxCare Extended Warranty using our credit card. CarMax double charged $1,849.00 to our credit card. They just told us it will take 30 days to receive our credit. They expect us to pay our bill in full and wait for an entire month to be reimbursed. Some nerve CarMax. They have been rude and dismissive. Now our credit card is the one taking care of us. MASTERCARD DESERVES A 5 STAR RATING! We will NEVER buy from CarMax again. read more

Although we ultimately didn't end up purchasing a vehicle from CarMax, I felt compelled to leave a review for Lorraine because she truly went above and beyond for us. From the moment we walked in, she was welcoming, patient, and incredibly knowledgeable. She took the time to listen to what we were looking for, walked us through multiple options, and never made us feel rushed or pressured. In a world where great customer service can be hard to come by, Lorraine is a true gem. If you're heading to CarMax, ask for her! You'll be in excellent hands. Thank you again for everything! read more

Been long time customer with Carmax and some different dealer. But when i come to this location, my paperwork kinda complicated since the bank need to pre approve for the loan. But the sale man Thomas is really make things work out. Its take couple hours to short out and find the way. Im pretty sure its will make any people who handle those kind of case tired and give up. Be honestly you are the best sale man i ever deal with. read more

See all

Super quick, easy, painless, and friendly service. They stand by their word, super communicative and extremely reliable. Used them for appraisals on multiple vehicles So we could trade in our vehicle back to a dealership and get a new lease. Thank you so much for your thoroughness, you really helped us out! read more

Sales people were decent and the buying process is straight and to the point. Makes it easy. The problem is their promised service. Within the first week I took the car in for an inspection to determine and fix what the sound of running water is under the dash and the smell of antifreeze. They didn't find anything but topped off the coolant. A few months ago I decided to do my own oil change and guess what, I found the coolant leak coming out of a line going into the turbo. Now, I call back and want them to fix it and they won't because it's passed the time frame even though it is clearly the problem that I had when I bought it. read more

This is definitely the place to go if your looking for a used vehicle. They are 100% up front about everything, no need to haggle. Prices are posted on the side window of each vehicle. The more down-payment you give the lowest your payments will be, other than that...again NO haggling. It is what it is. We were looking for a small commuter, I knew exactly what I wanted and found kind of close to the vehicle that I was looking for. Claudia helped us. This dealership is different in the fact that you look around, you decide if you have a question and you have to walk into the main lobby to get assistance with your questions/purchase. We did everything I stated previously and Claudia helped us. She was very honest, straight forward and very helpful. We weren't sure if we actually wanted that vehicle, yet they do have the 30 day, up to 1500 miles...to return the vehicle with no ties/no catch/ no fee. We gave it a try... found a brand new vehicle, the exact one I wanted for less (at another dealership). We return the first car (one we got at carmax) to carmax, they undid our contract and gave us our down-payment back with no issues, no questions. Definitely give them a try. If it doesn't work out or you decide you want a different car from them they will help you. If you decide to not purchase...same, they will help you. Seriously, carmax is awesome. read more

I called to make sure that the car was ready for pick up, which it was but no one told me that the car was all the way in Ontario... So I took a Lyft all the way to Murietta for an auction car that wasn't even in Murrieta... It was in Ontario... So basically I just picked up a piece of paper that said go somewhere else. Calling them ahead of time was pointless. read more

The WORST customer service I have experienced ever in my life . They do not care for you or if they don't provide rental for you while your cars in the shop for a new transmission. Knowing damn well it's more expensive for an eight seater car even though that's what your car is. read more

Should just find a scrapyard instead if you're gonna sell your car. The low ball offers here is hilarious. read more

Bought car from here 5 months ago, drove about 5k miles on it no more, got my first oil change and car immediately broke after, no crank no start. Thanks CARMAX!! I've tried calling and unfortunately I get ignored because they know how badly I was scammed :D also they tried charging me for the warranty even though my car was at 123k miles when I got it (warranty only goes to 125k) so there would have been no point in a warranty. I look so happy in the photo knowing I got a reliable car from CARMAX and unfortunately now I have a broken car and might have to quit my job because I can't get to work, then I still have to pay for a broken car, do you understand how frustrating this is? You'll be seeing me soon, CARMAX murrieta read more

CarMax - Broken car! - Car Buyers Near Me - Murrieta, California

See all

This is a very sloppy establishment. An inaccurate vehicle listing wasted 4 hours of my time.

Everything was outstanding about selling our Toyota Highlander to Carmax. We got an online quote that was very fair. Then we brought the car over and went thru the inspection (quick and very pro), and filled out the various legal and financial paperwork with the assistance of a knowledgeable and kind salesperson. And we got the check right then. OMG we were so pleased that the process was so well organized. They said our car would probably be sold with 2 days as it was a highly desirable model. Highly recommend this location with a very professional staff. We don't think we could have got a better deal with less hassle than Carmax. Thanks you guys!!! read more

I have now purchased two cars from CarMax, my second being from this location. Always friendly and helpful and willing to go above and beyond. The first car I purchased will be greatly missed. But they gave me a VERY fair trade in price and I pick up my new car today! Couldn't be happier. read more

I purchased a Volvo from this location the other day. I did the express pickup option. This is my second time purchasing a car from CarMax, but the first at this location. The whole process was extremely easy. I took care of all the docs before I came in and left within 30 minutes of coming to grab the car. I didn't mind not checking out the car first since Carmax gives you 10 days to return the car if it isn't the right car. I also like that they do the 125 point inspection and give you a record of the hat they replaced on the car. Plus you get a 90-day 4,000 mile warranty with any car without purchasing the max care plan. Carmax is the way to go when buying a used car in my opinion. read more

Your customer service first impression is extremely poor. My call was answered by an automated machine that told me I had to wait 30 minutes because you were busy. I am in the market for a Mercedes. Obviously I will not be buying from Carmax due to your poor, inpersonal service. Mike PS I would give you less than one star if possible. read more

Great service and so easy to deal with the salesman since they don't work on commission

Amazing friendly service fast with their 10 day car exchange. If you are not happy with the one you have so far, they've been really good to me. read more

I would not even consider setting foot at this location nor the Costa Mesa location. I traded in my car at Murietta for what ultimately was a nightmare of a car. I had to utilize Carmax of Costa Mesa because they were the closest location to my office, and I was going back and forth for a while there. I lost my old vehicle, my deposit, both my new car payments, and I paid a diagnostic fee outside of Carmax because their technicians were "unable to diagnose" the issue even though they had not even driven my vehicle. They bought it back, but charged me additional money for the negative equity that was left over (even though they auctioned my trade in off after repairing the body damage, which would have recouped everything and then some because I know what my car was worth prior to the body damage). So I am out everything. My down payment, my two car payments that I made (both times the car was in a shop getting diagnosed) and my old vehicle. All Carmax had to say was "You came out on top". I'm sorry, I what? Your technicians are so insanely incompetent that they didn't know what I was talking about, couldn't replicate it (they did not even try) and they proceeded to push my next appointments out further and further to ride out the 90 day limited warranty. I did not drive that car for longer than a month, it was in and out of shops the entire time. To top THAT off, they registered the car incorrectly with the DMV and the documents that came in showed that I purchased the car three months earlier than I actually did. All of this and they had the audacity to tell me that I am owed absolutely nothing. I lost my original car, all the money that I put into it, the money I put into the lemon they sold me, the diagnostic fees I had to pay, the cars I had to rent while my car was not with me, and all the time I had to take off of work. They also auctioned off my vehicle BEFORE the DMV released title. So I wouldn't consider dealing with them in any capacity. read more

I would not recommend any CarMax..... I have some years of experience in purchasing new and used vehicles, I took my son to go look at a used car, and noticed that there was spray paint around the window, trim, I asked to get it reassessed and find out why there was paint around the doors and windows. The salesperson had it removed and then attempted to try and tell me all is good, but I wanted to know why it was spray-painted and whether or not Carmax did it. He tried to tell me the previous owner did it, but couldn't prove that they did it or the previous owner did. He wouldn't come down on the price, every question. I asked, he was very vague, I said, if you want to be transparent with me and work on making a good sale let me see how much you purchased a vehicle for a trade-in, he, of course, wouldn't show me that so I could see how much they're marking it up. He did everything he could not to come down on the price, one penny. I know the Carmax uses the no haggle price it's more of a take it or leave it price. Not a great experience, and I will never recommend Carmax to anyone in the future. read more

Ive had the worse experience with carmax. I have bought a lemon and I wouldn't recommend anyone go to carmax well definitely not the carmax in murrieta. They sold me a car that had an electrical problem and bad transmission. It also had Lil other problems but they finally fixed the little problems. The service department is rude and told me to bad on the car and nothing they can do after my car been in the shop 4 times and I only had it going on 3 months now. If anyone looking for a car you are better off just going to a bigger dealership because even when they sell you crap they wont even fix it or do the right thing and get you a new or different car. This is the worse experience ever and I hope this helps someone to not make a bad decision and shop at carmax and if anyone that knows a good lawyer that could help me i would definitely appreciate it. read more

CarMax - Ive taken my car in and carmax has told me 3 times they fixed it and that was a lie. - Car Buyers Near Me - Murrieta, California

I got a invitation to bring my vehicle in for a "custom appraisal" is what they called it..what a waste of my time..these people must think everyone is desperate to sell thier vehicle, they offered a insult not a cash offer, 3 other dealers offer 8k more than this circus. Sellers beware!! Take yourself somewhere else to sell your vehicle. read more

Sold my car to them on September 28, paid them over $2000.00 in negative equity, now it's late September and they have yet to pay it off and I have a payment due today. I have called corporate office twice and sat on hold for over 45 minutes to be told "I will escalate this and have it handled" two weeks ago too today being told "call the Murrieta branch when they open and ask them". Worst experience I have had with a business , avoid them. read more

What started out as a simple buying experience has turned into a terrible pile of crap. I purchased a vehicle and traded in my old one. I stilled owed some on my old one so after going with a new financing company all CarMax had to do was call Navy Federal and pay off my loan you know since they now own my old car. Here's where it goes wrong. Carmax never called Navy Fed to pay off my old loan. So guess what I get? Another car payment charge I wasn't supposed to PLUS a late fee charge on a car I don't own. Called the exact number the CarMax financial specialist gave me when I spoke to him assuring me he would take care of speaking with Navy Fed and guess what? Number doesn't work now. Please do not go here unless you are paying strictly with cash or are ok with financing screwing your over. read more

I sold my 15 Turbo Diesel VW Passat to CarMax last October. I got quotes from them and also Carvana. Carmax had them beat by giving me $2000 higher quote. So I made the appointment and car checked out with no issues. It was practically still great condition. Customer service was great, staff were friendly, but only knock was it took about 2 hours. It was worth the wait! read more

What a bunch of crooks, including the Manager. Brought a 2020 Chevy here with super low miles, after hours of waiting they told me GM wouldn't release it for them to buy and for me to buy it out then come back and they'll buy it. Of course that took past the 7 days to pay it off, and get the pink slip. Fast forward about 2/3 weeks and I bring it back for them to buy. Not only do they offer me $4K less but after waiting two hours at the dealership and them telling me to come back while they do the paperwork, then they tell me the pink slip doesn't have exactly what they need it to say even though everything is in my name and accurately recorded from GM. So now they've wasted about six hours of my time between the two days, offered me four grand less even after talking to the manager about the previous quote, and they wouldn't buy it until I go get more paperwork from DMV. You have to be a really low type of person to work here doing that to people. read more

If you're looking for a car go to Murrieta, CarMax will help find your dream car they will make your purchase so easy I was very impressed with the sales team. Darlene Picaso knew exactly what I wanted she found my dream car a beautiful White XT5-400 Cadilac I LOVE MY CAR Darlene you have EXCELLENT CUSTOMER SERVICE! I was so excited and pleased to ask any questions she will give me answers right away and she stood there all the way to make your purchase so easy Thank You, CarMax you have met all my expectations and Darlene thank you for my beautiful car. You Rock! You're a DIMOND A very Satisfied Customer Thank you, Ana Santos read more

CarMax - I love my New Car - Car Buyers Near Me - Murrieta, California

See all

I bought a car here in April 2023. The tires went bad fairly quickly, then the vents started smelling like mold. I purchased the extended warranty and when I called for them to take a look at the car they passed the buck onto the dealership. They had given me some coupons for free oil changes because their customer service stinks well it turns out you have to wait about a month to get an appointment for an oil change rendering the coupons useless. This is one of the worst businesses I've ever dealt with. Just poor tactics and no urgency or initiative by anyone working there to actually please the customer. I would never buy another car here again and I've told all my friends and family to stay far away. I wouldn't hire Sam, Angie, and Cedric at a lemonade stand! read more

The service department took care of my problem, fast and inexpensive. Josh is the man