We highly recommend you to check out this fox rental site for a great place and amazing customer service experience with , Maggy an Leticia , they are two very knowledgeable people that will help you an make sure that you're getting taken care of. They go beyond for you an make sure that your satisfaction is met. We highly encourage you to contact them for your car needs. 9th time Returning customer. Highly recommended read more

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My wife rented a car through Fox Rental in Ontario California through Expedia for $336.94. The rental agent tried to sell her additional insurance and she declined the insurance because between our credit card and car insurance she was fully covered. The rental agent pointed to an area on the form and told her she needed to sign that she was declining the additional insurance which she did. When she arrived home she noticed an additional charge for $171.32 on the credit card so she called Fox and spoke with a customer service agent who spoke broken English and was difficult to understand. My wife explained to her what had occurred and the agent told her that she had signed in the area requesting additional insurance and they would not refund the money. It's very obvious that the rental agents work on commission and victimize travelers that are tired and in a hurry. This is the first time we have been victimized by an unscrupulous car rental agency. I would advise you not to use Fox Car Rentals because of this criminality. Fox Rental could easily review their video system which would prove what happened. We did report this to Expedia so they are aware. Before you make a reservation with Fox scroll through the customer complaints on yelp and other travel rating sites. There is a reason they are rated 1.5 stars. read more

My family have rented from the Fox Car Rental location in Burbank Airport multiple times and have never had a bad experience. This was our first time renting from the Ontario Airport location and it wasn't a pleasant experience. The check-in went fine but when we went out to our assigned car, we were shocked. It was a piece of crap. In fact, I wouldn't be surprised if the car has a salvage title. The paint on the hood was so damaged that it appeared to have been sandblasted. The hood color didn't match the same silver color as the rest of the car. The hood also didn't fit properly and was raised on the driver side. There was collision damage to the side of the car and the bumper. My friend went back inside to kindky ask for the car to be exchanged because we didn't feel comfortable with the car and we were afraid that we would be accused of causing some of the damage. It was virtually impossible to photograph or video the car because of the noon sun and the light silver color. They flat out refused and we're rude about it despite there being no waiting customers. There were tons of cars, in the same class, sitting on their lot. She told us something to the effect that was a discount car rental company and to get over it. At that point, we were stuck. I would not recommend doing business with this location. The only nice people we encountered were their bus drivers to and from the airport. read more

There's a reason this rental company is the lowest rated. Yelp should have the option to give zero stars, because this place deserves it. When my wife was getting a rental through expedia, she went with Fox. The website clearly indicated that her card would not be charged until she picked up the car. Red Flag 1: The card was charged within minutes of booking. When my wife showed up to pick up the car, she was told her card would be charged an additional $500 deposit, that would be returned 4-5 days after the car was returned. Because all this occurred at the reservation time, the reservation could not be cancelled for refund, so we lost the entire rental price. DON'T RENT FROM FOX CAR RENTAL! read more

Fox Rent A Car - All I was offered was an apology that we lost the entire rental fee. - Car Rental Near Me - Ontario, California

This place will not help you out if something is out of sorts with your rental. It's almost like they enjoy turning a customer away. I was turned away not once but twice. First time Jamen said that I had to go to the dmv and get a printout of my drivers license. He didn't mention that one county is preferred over another. Weird. I leave and go online when I get to work and it turns out it can be done online. I get a printout and go back the next day to be told that they will not take my debit card for deposit based on the county of my drivers license. I told them to take $2000 deposit to give me the car. I offered $600 in cash. Needless to say I never got the car and it's going to be hard to get my $125 back from Fox. Let's see if they can at least do the right thing in that area. I'm so lucky that I have my own company and my work hours are flexible but I still have responsibilities daily at work. Maybe he didn't like my shirt when I went back the second day. read more

Fox Rent A Car - #trump #foxsucks #dontusefox #foxrentalcar #Jamenismean #Jamenneedsprayer #prayforjamen - Car Rental Near Me - Ontario, California

This place is a joke. The bad reviews are true. Once you arrive, they suddenly inform you about a $500 deposit, even though it says nothing about this deposit anywhere on Priceline. I have never experienced this with any other rental company I've used. The worker told me point blank that she would be able to cancel my reservation, that there would be no cancellation fee, and that I would just need to get ahold of Priceline afterward. I specifically asked the worker to confirm there would be no cancellation fee, and she confirmed it -- but that was not true at all. Because of that, you can lose any money you already paid. Just beware and save yourself the trouble -- rent from literally anywhere else. read more

The Customer service representative was very informative. She attempted to sell us on everything from the fast track, to insurance, and gas (Which is what their supposed to do.) However, she tried very hard to get us to change our mind on the gas option we chose. We felt pressured into changing, but we stayed with our decision. The car's radio station knob was broken, the inside of the suv was dirty, and sticky. Tissue, bobby pins, and small pieces of food was left in the car. It was a very sticky situation (Lol!). But it was also really gross, and something we shouldn't have had to deal with. read more

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Renting a car from Fox Rent A Car in Ontario, California is not for the weak... One must have good planning skills, strength, and stamina because the location is off-site. When the rental car is being returned, two shuttles must be taken from Fox Rent A Car to the Ontario International Airport. The first shuttle at Fox will take you to the general Airport stop. Then, board the Airport shuttle to your designated terminal. When you arrive at Ontario International Airport from your airline, just walk outside the airport, find the Fox shuttle sign, and wait for their private shuttle to their location which is about 15 minutes away. So, between filling up the gasoline tank and dragging luggage around, factor in these little hurdles and enjoy the financial rewards! Yes, Fox had the lowest rental car rates (found via Autoslash.com - thanks to Dan O. for the tip). The trade-off is the little inconvenience. The workers were efficient and friendly! The Nissan was reliable, easy to drive, and quite good on fuel consumption! I don't know if I would use this company again. It depends on if I'm traveling solo and have only carry-on bags... then, maybe yes... read more

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If I could give a zero for customer service I would. Christina needs a crash course in being a kind human. I normally rent vehicles from Enterprise or Budget for work, as I travel often. I was in a pitch and saw a good deal for a vehicle through Expedia for Fox, so I took a chance. I had rented previously up North through Fox and had decent experiences. As soon as I entered she frowned at me. I gave her my ID/Credit card, she immediately said oh I can't take your card. It was a visa company card that I often used. I told her I never had issues before, then after explaining that she said okay I'll try. "Oh it does work." The vehicle itself was a bit sad. Tape was used to hold what seemed like cocking together. I will be returning the car after my trip and will never come back. Pay the extra money if you can. It's not worth it. read more

Fox Rent A Car - Car Rental Near Me - Ontario, California

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First time using Fox (national was out of cars and they were the only option). ONT is a small airport and with small airports sometimes the car rental facility is onsite, NOT HERE. You take a shuttle to the car rental facility and they make "parking lot" stops along the way. However Fox is NOT at the facility, from here you take a 2nd shuttle to Fox. I finally made it to Fox and I was impressed with how FRIENDLY they are! They also got me a car quickly. On the return trip back to the airport the shuttle driver dropped me off a couple blocks from the airport so I was able to SKIP the 2nd shuttle on the return. Still prefer National but I was impressed with the people that work here! read more

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Every person I have encountered at this location has been kind and professional. Special shout out to Yosslin for explaining the process quickly and clearly and for not pressuring me to take the extra insurance as most rental car companies do. She simply asked the question, made sure I understood the implications, and accepted my response. The vehicle worked perfectly for what I needed and the check out process was quick and easy. For the steal of a deal that I got, I will definitely be using them again! read more

DO NOT RENT here! I l cleared declared I DO NOT need any car insurance after a long and exhaust flight and weight at the Fox line. They still SNEAK in the car insurance to my bill. I was tired of waiting in line, did not check, thought I had stated so clearly of NOT to have any insurance, they still charged me! and refuse to adjust it! And all sorts of hidden fees I never saw from other rental places. I called the billing dept trying to remove the charge, they said oh well, you signed. sorry... Another thing to add is the car is over 59000 mile on it, and the brake sounds horrible. I suspect they never change the brakes. I was worried the whole 7 days when driving this car. Fox is on my black list and so my family and friends! read more

Please do not rent a car here without reading every bit of the fine print. They charged our card prior to picking up the vehicle, and once we were there, we weren't able to rent the vehicle. We asked to get our deposit back and they said no that's it's non refundable: read more

Was given a car with a lot of physical damage and after market wheels. Front driver suspension was questionable with knocking every turn. I received a flat and due to the after markets wheels I had to call a tow since the lugs are not standard size. Luckily I was in a local area and not on the freeway. I do not recommend. read more

First I wanna say that I rent cars alot and about 70% of the time me and my wife rent here at fox rent a car in Ontario. The old staff that worked there was great and was definitely into satisfying and pleasing the customer. This new staff is horrible. They dont care about customer satisfaction at all !!! Me and my wife pre rented a full size car . Mine you im 6'7 so ima tall guy. They made me drive off in a Nissan for $400. I begged and even talked to a manager about maybe getting a camry that I seen was available and a lil more spacious for me and my family which is still considered a full size car. All they kept saying was I could upgrade for $200 more dollars. They had no consideration or concerns of the customer. Just all about the more money they could get after the $400 i paid. I will never be coming here again. And I suggest you dont ever. This new staff is horrible !!!! read more

We booked this rental online and clearly selected a drop-off location 2 hours away during the booking process. The reservation was accepted, and we were charged $60 upfront with no indication whatsoever that this drop-off choice would cost extra. Only after we arrived at the location -- and at the very end of the interaction -- did the employee inform us there would be an additional $200 charge for dropping the car off at the location we already selected and confirmed online. This fee was never disclosed at booking, never shown in the price breakdown, and never communicated until we were standing there in person. That is misleading and unacceptable. If a drop-off fee applies, it must be disclosed before payment, not sprung on customers after the fact. This feels intentionally deceptive: show a low price online, allow the drop-off location to be selected, then ambush customers with a massive undisclosed charge once they arrive. We canceled and walked away, but not before wasting time and dealing with unnecessary stress. This business needs to learn what transparency and honesty mean. Avoid this place unless you want surprise fees and pressure tactics read more

It's true what they say.. you definitely get what you pay for. Though my experience wasn't completely terrible, the way they do business is. They literally will nickel and dime you for everything at the end. Also, make sure you triple check if they accept ALL major debit and credit cards - because they don't. They also take forever to return your deposit and good luck with trying to get in touch with customer service. Won't be renting from them again. read more

I've rented from Fox numerous times over the last 2 1/2 years since I moved out of California and have never had anything but a good experience with this location. I've rented everything from a mid size sedan to full size SUV and every time the cars are clean and taken care of. The shuttle drivers are always very personable, and the shuttle is never a long wait if any wait at all. Twice now I have had to extend my rental and it is always such an easy process and never an issue at return. While it not being at the airport isn't super convenient, it's worth the savings read more

just now New Horrible. They take your money and dont give you the services you pay for. I rented a vehicle and bought the mexico insurance and never gave me the registration to get into Mexico. When arriving at Mexico I was denied entry because without it I could not take vehicle in. I contacted fox rent a car multiple times and even though I emailed them copy of the receipt they themselves gave me they have the nerve to tell me its not in their system. After finally confirming I did purchase the insurance they still never sent the email. 3000 dollars later they tell me they can't do anything for a refund. Never again!!!! Ive called billing department multiple times and I have sent certified letters via usps and no one contacts me. They reply to the review but never to me emails, calls or billing. read more

Skanky, janky. Car was totally dirty. Staff sitting around gossiping--one said, "...blah blah it was a total sh&% show" right in front of me, wife and 11-year-old. I didn't try to use a low-budge place but it was package through expedia. This place is pretty sketchy. read more

The car I rented reeked of cigarette smoke! I looked at the reviews here after the fact and saw multiple reviews of the same.‍ Lesson learned: check Yelp reviews BEFORE booking a car rental. The car looked freshly washed when I picked it up with drops of water still on the exterior. But it did smell weird. I attributed the smell to maybe the rubber or whatever cleaning product was used to clean it. A day later though, it DEFINITELY stinks of cigarettes!!! Unfortunately, I don't have time to go and exchange the vehicle. So in the meantime, I will just be exposing myself to thirdhand smoke driving this stinky SUV that I'm being charged over $50 a day for!?! I tried contacting the rental location but all I get is a recorded message and then the line gets cut off. I reached out to customer service through the website and by email. Sadly, nothing they can do right now except to offer for me to go out of my way and exchange the vehicle at my own expense and inconvenience?!?? Sucks! Never renting from this company again! read more

Our first time using Fox rental company and it was a 10 out of 10. We needed service to our van and found Fox through my employee discount website. I loved their hours and that you're able to return late. We were a little tight on money due to saving for maintenance on our own van and signed up for the surprise car, which actually turned out to be a hybrid SUV that was super clean, new, had modern amenities and was super comfortable. I loved the representative at the counter helping us. Loved his personality such a fun guy. Epic experience we are definitely coming back. This is a sincere review. We aren't reviewing for any promotions or nor are we related or friends with anyone at this company. This is our honest review. I'm surprised that they had low reviews on yelp. It wasn't our experience at all. We definitely would recommend this company. 10 out of 10 experience. read more

Very frustrating experience. Paid to rent an SUV. Was given a tiny vehicle that I'm told qualifies as an SUV but seems more like a compact hatchback car than an SUV. When I brought it up with the attendant, he agreed that it was a tiny vehicle, but said there was nothing he could do. I was offered the "opportunity" to upgrade to a standard size SUV (which would have doubled the price tag) which I should note is what I had understood I'd be receiving under the original language of the reservation, and I was essentially given only the one option of a vehicle for the reservation price. No help. No options. No choice. Then, they made me wait while they washed the vehicle (you would think the vehicle would've at least been ready for pickup at the reservation time). I will NEVER rent from Fox again. Stay away!! read more

The agents are very rude!! The location is an inconvenience!! You have to take a shuttle from the terminal, then another one to the rental location!! read more

Good price and reliable car. Easy check in and check out. Convenient shuttle to and from the airport.

This is a joke of a company went in today to pick up. My rental car was informed of the $500 deposit since I live local while the customer in front of me lived out of the state and his deposit was only $125. When I proceeded to ask why she said well a lot of of times locals just returned the car when they like to so we hold an extra deposit - after reading many reviews on yelp It takes a while to have the deposit refunded, and in today's economy, $500 is a lot. So I proceeded to ask for the manager, and the customer representative Kristina with screamed over my face Maggie- to the manager. The manager comes out very rude just as we're just a representative. There was no room for discussions. She wouldn't print a receipt for me- Wouldn't do anything to help me out. Told me if I don't proceed with the rental that's it then. Nothing they can do. I obviously am putting a complaint into Expedia as I booked with them originally and they're informed me that it's up to the company, Fox rental cars. Be mindful you never ever want to rent a car from this sleazy company!!! read more

Be careful with these guys they charge you for gas that you don't need when you return a car full . When you dispute it they want all your receipts for gas like that will even help. read more

I rented a small car since I was traveling by my self. When I returned it, I enfold the registration it to give the registration and the gas receipt to him. I seen I was charged 40.00 for a upgrade. I never asked for a upgrade. I told him I didn't want one. Wouldn't be using them again read more

I had a pleasant experience. I made my reservation on a third-party site (which I don't normally do) and prepaid for the one day with the insurance offered. The site said I'll need to take a shuttle so I was aware the location was off airport grounds. Upon arrival to ONT Airport, I proceeded to the rental car shuttle. Took the shuttle to the rental facility, but didn't see Fox. Starting to get a little nervous I decided to call and the recording said to wait for another shuttle to be taken to Fox. I guess I didn't pay attention when making the reservation, but Fox isn't at the rental facility, it's completely off the airport property about 5/7 mins. away. Taking two shuttles was a little annoying. The shuttle driver was friendly. The gentleman at the counter was friendly and professional. I was asked if I wanted to purchase the insurance and stated I already purchased and he explained that I would have to go through the third party if something were to happen so I just purchased cover for the car only for $25 (glad I did because there was a small crack in the windshield when I returned and couldn't say if it was there before or not. I just had to complete a paper and I was on my way). I reserved a small car and got a Hyundai that was good on gas. read more

First, huge shout outs to Christina (Chris) and SAmonie. More about them later. This is my first time using Fox Rent A Car. I have my preferred brands but on this occasion I was needing a less expensive option than my go-tos were presenting. I've used the Rentalcars.com website before and used it to search for a car out of Ontario, CA (ONT). Fox Rent A Car was by far the cheapest option. Admittedly, I was a little skeptical so I tried other booking websites, even going Incignito Mode and using a VPN, and I still was seeing Fox as my lowest-cost option. Booking was super easy. When I made my reservation, my credit card company pinged me about a foreign transaction. That's when I remembered their transactions go through Booking.com. I think it's a British agency. No matter, I've used them before. The only downside so far has been they give you a Booking #, not a Reservation #. The US companies like Avis, etc. can never find my reservation using a Booking number. If using Fox Rent A Car out of ONT, a few things to be aware. First, it is an off-site location. It might be why their price is lower. It is not on airport property like I the rental agencies. You take your usual shuttle bus to the main rental car center but then you'll take another shuttle to the off-site location about 2 miles away. I didn't know this so upon arriving at the rental car center, I saw the familiar brands like Avis, Budget, and Enterprise, but no Fox. A momentary panic set in. I asked one of the counter agents about Fox and he said they send a shuttle every 20 minutes or so. He said it would be Eurocar or Fox that would do the pickup. I called Fox Customer Service to verify. Their phone tree is designed to discourage but I kept on and finally connected with a human. I had a terrible time understanding the person on the other end so politely disconnected the call and trusted the shuttle would eventually arrive. Happy to say it did a few minutes later and off we went. At the Fox counter, Chris helped me. We went through usual contract signing. We talked about their gas options and she said their price was $4.11. Chris mentioned nearby prices were closer to $4.85. That was a week ago but she's right. Most prices I've seen all week are $4.70++, but have seen a few ARCO stations at $4.20. Still her 4.11 is the lowest I've seen. Upon return, gas had gone up to $4.39 so glad I locked in the $4.11 price. It was about 10PM local time but 2AM for me and Chris could tell I was a bit tired. She offered to bring my vehicle around for me. She was ready to hop out when she noticed the gas was low so she popped back into the office, and in less than two minutes, made a change, and was bringing the new vehicle around. Chris and her co-worker, SAmonie, were just great to deal with. Chris was especially helpful. All-in-all, it was a very pleasant experience at a car rental shop at the end of a long day. Highly Recommended. read more

Fox Rent A Car - The Fox Rent A Car Shuttle - Car Rental Near Me - Ontario, California

Felt like a scam. They basically charged me almost the same amount I had already paid for the reservation on Expedia. You think you're paying less, but after reviewing our credit card statements, there were definitely hidden fees. I will never use this service again. I was very disappointed. read more

Late flight, and they waited for me! They stay open after other rental agencies, which we needed. You do need to plan ahead. You have to take the shuttle to the car rental place and then another shuttle to Fox. The Fox driver was waiting for us. It's a small, dingy office, but the woman behind the counter was nice. The car was clean. Turning it in was quick and painless. No issues. read more

We had an amazing experience with the team from Fox, who made every attempt to accommodate us. Even when the first car we ordered smelled like smoke, the team didn't hesitate to get us a brand new one. Special shout out to Letty and Simone for their attention to detail and stellar customer service. Whenever we need to rent a car for a great price in California, we will always come back here! read more

I had an absolutely terrible experience with Fox car rental. From the car to customer service!! The car we rented was infested with bugs, (didn't realize untill mid trip we discovered bugs crawling out of everywhere) which made our trip incredibly uncomfortable. During the car ride my 2 kids were mentioning they were getting bit on their arm and legs sitting in the car it was disgusting and completely unacceptable. When we reported the issue to the rental office, The worker Jaime response was slow and unhelpful. He was extremely rude and and unapologetic. No customer services skills at all. His initial response was its the summer and there will be bugs in the car... What?!? Really dude!!! Thats the first thing you say to a customer?? And then he began to get upset when I said I had photo and videos...smh. They didn't offer any immediate solution. Besides giving me mis information of who manager is (gave me Jocelyn but told by Fox customer service corporate it was a Madelyn) and still havent heard nothing back. 7/12/2024 This experience ruined our trip, and I would strongly advise others to avoid renting from Fox. Beware of workers here they are extremely careless. They clearly lack proper vehicle maintenance and customer service. I will never rent from them again. read more

Fox Rent A Car - Infested with ants and spiders, totally gross and disgusting - Car Rental Near Me - Ontario, California

I was charged for car insurance that I thought I was declining. In Ontario CA you have to take 2 busses to get to and from the car rental location. I will not be using them again. read more

Was told to bring vehicle back with full tank or could just pay for fuel (at a locked in current price). Decided when turning in car to use their "locked in price". Since the price was $5.20/gal and only used just 1/4 of a tank full, decided to use the "locked in price". It's California and the price had gone up so we thought we were good. What Fox car rental agency doesn't tell you (from our experience) is they charge you by the half tank. It was a 16 gal. tank and we were forced to pay for additional gas never used. They told us if we wanted we could open the rental agreement and take the car to a gas station and put the 4 gallons used in and bring the car back. That would have thrown us into additional time on the rental and cost even more money. Use caution when renting from this company. I asked to speak to a manager and was told there is no manager on property and that the employee who rented to us was new and that we had to pay the extra money. Never again will we rent here. I gave a 1 star rating only because the initial employee when renting was nice. read more

Letty hit me with the car door and maggy the manager let her. They are highly unprofessional and charged $300 for a little dog hair read more

Fox Rent A Car - Charged $300 for a little bit of dog hair. Letty was extremely rude and hit me with the car door and maggy was highly unprofessional. - Car Rental Near Me - Ontario, California

Booked through booking.com. Arrive to pick up the vehicle. Told us they don't have a vehicle for us and they couldn't call us cause there was no phone #. Which is a lie. My email had a phone #. They could reach me @. read more

The staff is very friendly. The prices are the best at Ontario. Have rented from them 3 times

This was the worst rental experience I ever had. The customer service representative Christina was very rude and extremely unprofessional. I am a person that asks questions especially when I am spending my money. I even asked for the manager and she offered no assistance. I just cancelled my reservation immediately. This place needs some serious customer service training! I have rented cars for 30 years and I have never been treated this way by a car rental company. Stay away and don't rent from FOX EVER! I no many people don't care about reviews but this place has a 2 star for a reason.I will be contacting corporate regarding the service I received. read more