So I booked a full size car for my trip and I go pick it up and the guy cashier or what ever he is has no type of hospitality rude never said how you doing or how can I help you, och ninja probably was raised in a barn, but anyways I expected a full size car an sorry och gets me a mid size suv. I wish I can remember his name but this happened on 01/30/26 at 12:10 pm.. Priceline needs to let us pick the provider or I'll just start taking my own car for traveling... read more

I was simply trying to figure out where it is in the weirdest location find the place park. Couldn't find staff anywhere it was like the lady was hiding. She was all the way over on the enterprise place. And when I asked hey where do I leave the keys. She said don't you read your emails put them on dash. Which I get it sorry didn't read them because it was in my spam... didn't offer to take my keys told me I had to go back to the car and put them there. Mind you I have my big ole check in bag, wife's purse, car seat in the other hand. Would've appreciated some little help like I'll take care of the keys. But thank you anyways the car was great staff. Needs some help read more

Seems like only one person works here. He runs the front desk and also handles all the cars. Decent customer service. Sometimes the cars can be better well kept or cleaned but otherwise not bad read more

I don't smoke!!!! At vehicle check out I reported the vehicle I rented smelled like smoke. They noted it in the system. When I returned I asked them to note again; they said it wasn't an issue. Got a letter today from Avis today saying they were billing me $450 to clean the smoke infested vehicle. Guess what I smell? A pending lawsuit for fraud!!! read more

Avis - Picture of my notes taken at vehicle check out at 4:37pm PST on Sept 15th. It's a scam!! - Car Rental Near Me - Ontario, California

SUMMARY: Do not rent here if you are flying in to Ontario. No shuttle, nearly impossible to get a Lyft, and they will charge you $50 even if you rent from another Avis thats closer. If they refund me my $50, I will take this down. If its still up, Avis has decided they did not screw me bad enough for $300 for a compact car for 2 days, they wanted that extra $50 as well. I booked a reservation for a rental car for 4/5/2021 through Expedia for this location. The rates at the airport were significantly more so I figured it was worth the cost of a Lyft to go from the airport to rent here. When I landed I tried to order an Uber, however Uber does not service the Ontario Airport, only Lyft. I went on and put an order in for a Lyft, the app flashed that there were very few drivers and said "searching" for a good 10 minutes. I closed out and tried it again. After 30 minutes of standing there trying to get Lyft to even connect with a driver, I gave up. I looked at walking, it was 2.5 miles and I had appointments in under an hour I had to be at for work, so that was not an option. No taxi cabs. And of course, Avis has no shuttles and does not provide any transportation from the airport. I ended up having to walk a half mile instead to the Airport car rental area where I rented an Avis vehicle for 2 days and it cost me just under $300. I explained the situation to the Avis agent and he canceled my reservation and assured me I would not be charged for a no show fee ($50). Today I see I was charged a $50 no show fee by Avis on my credit card. I spent 30 minutes on the phone with their customer service and got nowhere. They said call Expedia, even though Avis did the charge. Expedia is an hour wait on hold, still waiting for that call back. However, the reality is Avis has my money. They do not disclose on their reservation that there is no transportation they provide and do not have any accomodation for customers at the airport who, by no fault of their own, cannot get a ride from the airport to their location. I still rented from Avis, was told by Avis I would not be charged $50, paid Avis 2X what I would have paid at this location, and then Avis charged me $50. Called AVIS and was told to call someone else. read more

The person helping us was super helpful, my name was on the reservation but my fiancé who is over 25 would be driving. The employee kindly rebooked the reservation for the same price so that my fiancés name was on it and we could avoid the under 25 fee. read more

These guys are rip off artists. I'm surprised that Avis hasn't caught them in their fraudulent activity. Rented a car for less than 24 hours from airport location. Went to lunch, hotel by airport, cross country meet about 7 miles away, back to hotel, then back airport the next morning. I get a bill for and additional $250 for excessive grass and dirt on the floor boards. I called to try and rectify or even understand how grass and dirt are not a normal clean of the floor board in a rental vehicle and they won't answer the phone. It did not rain, there was no mud, just grass and dirt on the floor. I've rented from Avis for 25 years for work. Never again. read more

Has to be the rudest experience I have ever had with a rental car employee. To be fair I do not know if he is the employee or the owner of this location but his customer service was at the best- NON EXISTENT, not to mention he was also arrogant and also extremely rude. Honestly- when we figured out we we rented from the Avis down the street : BOY I WAS HAPPY! I feel sorry for anyone who had to deal with this older gentleman who's non verbal cues included incessantly tapping his fingers and clicking his pen :expressing his annoyance while you talk. Honestly, go down the street to the airport to pick your car up- you won't feel so disgusted. read more

I am writing this for two reasons: When I went to pick up my rental they said I would get a compact car like that of a Taurus or the like I got a Kia Rio. It was fine. Great gas mileage. However, as soon as I entered the car it was filled with marijuana Odor. So much so that I had to put the windows down so I could breathe. Then, they had to charge me for dropping it off at the airport when I told them my flight left before they open but still had me put down at returning it at noon. Horrible. read more

Had excellent customer service from Syed. He even gave me a ride home. Thank you so much. I highly recommend this place for your car rental for your next road trip. read more

I reserved a car 5 days out from needing the car; when I go there to pick up the car service was fast; but wow when I got the car it was dirty and I was told had a full tank of gas, which it had half a tank. The employee did ask me if I wanted him to clean it but I was in a rush so I said no; I have never had this kind of service with hertz; I used this company due to getting a discount through work read more

Had an issue with my other reservation and tried to rent one here last minute. We were working with a budget for our family trip and thought we were getting a good deal until the agent kept telling me the insurance was "bundled" into the price. First red flag then we run into an issue with "verification" they start to tell us that since THERE system is down we have to drive all the way home and fight traffic on the way back for almost an hour to get a "government issued ID" but my wife is sitting there with the REAL ID which is supposed to be a valid and verified form of ID. We ask to speak to a manager and this portly man comes out with his police issued sun glasses and with his chest puffed out and rudely just says "no, it's company policy" so even after we jumped through all the hoops they put in front of us this man basically shut down our plans. Rude and shady aren't a good combo, a renter is allowed to use personal insurance to cover damages, don't bullshit people and tell them it's "Bundled" read more

My boyfriend and I were driving up to Fresno from Ontario to visit his family in April 2018. We weren't sure if his car could make it up the grapevine, so decided to rent a car instead. We have rented from multiple Avis before and they are all great...except for this one!!! I went to pick up the car from this location and the guy said to give him a few more minutes since he was just about to finish washing it. No problem, I like clean cars. The checkout process was quick. We got in and started to drive off. No issues. Come June 2018, I see a random charge on my credit card from Avis Ontario. I called Avis to find out what this ridiculous charge was for. They said for a broken glass. What broken glass?? I returned the car in the condition I received it. So beware for unexpected charges on your card without notification. read more

i had the pleasure of meeting peter and faiz (manager). They are very nice and efficient. Worked their butts off to get me a car at the last minute. I think I take customer service SO SERIOUSLY in everything I patronize. So for that reason I will stick to this place.. BUT!!... I was quoted one price and I think my desperation was taken advantage of cuz the price almost doubled when I arrived. Also, though I explicitly told Peter that my insurance covers my car and any car I rent 100% I realized later that I was charged for full insurance!!! That kinda pissed me off. Partially, my fault for being in such a rush and not checking... but yea, that's not very honest of them. Woulda been 5 starts otherwise. read more

I made a prepaid rental reservation on the Avis website with my chase freedom credit card. The reservation was confirmed. I went to pick up my car and the guy said their file system will not take this type of credit card, a CHASE visa credit card, mind you that Avis has already charged and approved the rate. Now I am out of the total charge for 5-7 business days until Avis refunds the total and also without a car. The guy at the desk was not rude but he definitely was not helpful at all. No explanation, just an excuse of we are independently owned and there's nothing we can do. I have never had an issue renting a car with my credit card so the only thing different in this situation is the location. Don't rent from here unless you want to take the chance of them not accepting your very common credit card. read more

Worst car rental place on the planet. We went in and they didn't have our car, we asked if we could get a shuttle back to our hotel, and I quote from the manager, "What's it worth to ya?" He straight up tried to scam me and my fiancée. They're thieves who work here, if you go next door to Enterprise they will beat whatever garbage offer Avis was going to rob you with. Worst customer service ever. While we waited for their competitors shuttle to come pick us up, we tried to wait in their lobby and he kicked us out and locked the door. If I could give this no stars I would. read more

This establishment provided great customer service to me when picking up the vehicle. The associate was very helpful and efficient in getting me taken care of as quickly as possible. I actually switched from enterprise to Avis after calling enterprise left me with a questionable impression (I called in about additional details on my rental info and was given attitude and rushed off the phone). My only concern would be the prices. I thought I purchased insurance and found out it was only for certain circumstance and that I would need a more expensive option (chose not to take it). Also, I filled up the tank before leaving to return the rental (it's about 20 minutes from my house). They charged me $20 at the Phoenix location because the line was barely off from being full. The person who checked the car said himself it was only gonna charge me $5 to fill the tank at a station; however considering the time of the return I would've risked being charged an extra day had I gone searching for a gas station. Overall was very satisfied with my Ontario visit. read more

This place only has one employee working, who also will be the one to drop you off at the airport. After waiting for 20 minutes for him to get through the customers we decided to give up and request an Uber. 0 stars if possible. read more

3rd time renting here, Yash always takes good care of me and is super polite. Clean and comfy cars, definitely have a solid customer here. Thank you guys! read more

Total bait-and-switch! Reserved the car set prices and everything.I get down there and they find out my insurance company is paying for it and they tripled the rates. Bald guy at the counter is totally dishonest. He keep making up different stories with different rates he was trying to get me to pay I've come to expect better service from Avis. read more

My reservation clearly stated to return car by 1200, which I did. The owner at this location said I owed another 27 because I should have returned car by 10 am. I tried to show him my reservation and he wouldn't even look at it. O said fine just charge it so I can be done with this and move on with my day. The owner them said, " well I would have done something for you, but now I won't." It was the worst car rental experience I have ever had and will never rent from Avis again. read more

Lousy customer service for even longterm renters, then Imagine how occasional renters will be treated: I regularly rent car and I have been doing it for past 5 months. There was an extra charge for the Children car safety seats I have taken and I was told that Fiaz will correct it by Sunny. Two days later when I checked with them, Peter told me that he had no idea how to correct it and asked me to contact call center. Call center folks told me that I need to contact Avis location where I rentered car. When I finally called them they havent corrected some thing they promised to do some thing 20 days back and they again promised me that charges won't appear when I drop off the car. Guys Imagine for someone who is renting with them for past 5 months getting such a lousy service, what will happen to once in a while vacation renters. Thanks Pradeep read more

Nonexistent service- go next door Enterprise will match your reservation!! Had 8am reservation and waited outside until 8:20...still not open. Saw an Avis worker who said 'she didn't know where they were- sorry cant help you.' Wouldn't even let me wait inside- THEY OPEN AT 8am. Go to Enterprise next door!! read more

Only ever 1 person working, waited in line forever, horrible customer service, and they didnt have ANY cars in stock

DO NOT RENT YOUR CAR HERE. These guys are shady. I had rented from here and when i picked up the car there was damages to it already. After returning it AVIS filed a claim saying we had damaged the vehicle. I called this location for assistance in the matter and they had in their system 'the only damages were small scratches to the bumper'and they could not help me any further. GO SOMEWHERE ELSE and Do not take a vehicle that has damages to it whatsoever read more

This place never said that if you over full the fuel thank the money is not refunded the guy is very rude has no customer service experience and there restrooms are discounting really dirty my daughter had to use is I forced her no wait it was nasty it's smell nasty I do not recommended this place to anyone .. read more

Do not go to this shitty service of a rental car establishment. The service was terrible I had prepaid for a Toyota 4 runner or similar this guy gave me a Mitsubishi Outlander totally different. He kept telling me that the outlander was the same as the 4 runner . We open the car to inspect the vehicle with him and he tells us before hand that the vehicle is all clean when it wasn't and it smelled like weed completely. This was unacceptable and then we asked him what else was available he gives a option of another outlander next to the one I was supposed to take and we ask him to open it up to inspect as well. As soon as my wife opens the door once he unlocks the second vehicle it smells like cigarettes and my wife ask him you sure that this vehicle is clean? My wife is testing him to see what he says because the door she open on the door has a cigarette bud inside the door storage bins. He lies straight up to our face that the car has been clean and we call him to the door where my wife found the cigarette bud and says does this look clean to you ? Avis not charges you for the car itself but also a $250 dollar deposit on top of that . Do not go to these people for this type of service there scamming you big time . read more

These clowns represent the worst in rental car business. Not only did they give me a dented up car, they charged me $100 for refueling when I returned the car with full tank. Good thing I kept the gas station receipt. Going to dispute the charges with my cc company. BEWARE people, these assholes are shady as they come. read more

We had a reservation with another company and they closed before we got there due to flight delays. Lilly gave us the best service! She was pleasant and compassionate to our situation. I would use Avis again! read more

Be advised that it is not a California State Law to accept the additional insurance. We had to pay an additional $119 because Justin stated it was the law. Upon returning the retuning car agent said not a law. Went inside and they said sorry...if you would have came right back we would have given you the refund but it's too late now! What we thought would be $259 ended up costing $471.19 with all the extra charges!! Not happy...late be and learn! Hope this review helps some other unsuspecting guest to California! read more

staff is friendly (1) although he does not dress as an avis employee. he was in shorts and a worn out round neck old shirt. the cars? oh man. not clean. twice i had to go to ontario airport to get my car replaced right after picking up a car from them. but yes, friendly and nice guy i must say. just not professional. read more

This is off-airport location....only 5 minutes from Ontario Airport. They will pick you up and drop you off at airport. They are EXCELLENT...great service and you save many $$$ by using off-airport location. They were very efficient and service oriented.l..couldn't ask more. read more

READ YOUR CONTRACT BEFORE CLICKING "AGREE". They DO rush you through on purpose! My price doubled also!! After we TOLD her we didn't need insurance, she tried to sneak it in anyway, but I caught it. However, they still overcharged me at the end of the rental period. I rented a car online and told both a REP an Avis as well as the Airport agent that I would be returning between 10pm-12am and figured I had paid for everything in advance. When I returned, they charged me for an additional day plus a late fee. Also, the battery died in the CMAX I rented and I had to wait a whole hour for their roadside assistance during my trip. Was there any credit for this? NO! Not to mention the fact that once you leave the place, you can NEVER get through to talk to someone on the phone, it transfers you to the "national" call center. Unreal! Never going back... read more

Called 1 week before needing the rental, spoke to Britney and the day before the pick-up called again to confirm reservation. She said everything was fine and that even though she wasn't going to be there on the day of pick-up not to worry to give them the reservation # and that they would honor the price I had been quoted. Got there the day of pick-up and the man (think it was the manager)who was there was totally unfriendly and said that he showed no reservation, no amount and would not honor the price I had been given by Britney. Instead he wanted to upgrade the rental I thought I had to the next size and have me pay more. This was unacceptable knowing I had the reservation,. Not sure what happened with the reservation that was made but he made our rental experience a bitter one. Left and took my business elsewhere and was able to walk away with an even better rental deal. Will NEVER go to this location again, it was my first and last. read more

Ok, one minor issue, but it NOTHING to do with this Avis, the employees, or car. The issue was me not realizing this facility is 3 miles away from the airport, and I had to take a Taxi there. But, saying that it was totally worth it. We booked online for a 5 day rental from Avis off of Holt (Th-M) for $145. If we did the airport Avis it would have been $280. Totally worth the taxi. Avis off of Holt= Car was nice, employees were nice. Thanks! read more