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    Budget

    1.7 (116 reviews)
    Open 6:00 am - 11:30 pm

    Budget Photos

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    Did not give me the car at least 70% battery. Right side mirror cannot be adjusted. Door cannot be locked.

    Very bad service, the car cannot be locked, return 2 mins before 6pm and they charge me extra hour coz the staff didnt check out on time. Extremely bad.

    Returned the car in the same condition I picked up. Did a quick walk around with the attendant, nothing was brought up. 2 weeks later I received a "Damaged Claim" email for Budget stating I had damaged the car. Fortunately I took pictures of the car before exiting the lot with the date and time with the exact damage. After several conversations with customer service. Which by the way are very rude, unprofessional and are unwilling to assist. I was told the claim would be closed they suddenly were able to retrieve old pictures of the damaged car??? A week after the claim was closed. I receive a letter/invoice for $1477.10 Budget stop accusing customers for false damages and harassing them with claims...Scam, Insurance Fraud???

    Michael M.

    Quick drop off. Fast shuttle to airport with pleasant driver. Good rental value. Like to paid bill is emailed in under 10 minutes to you.

    Look at how bald these tires are
    Joanna C.

    I rented a car from Budget to drive up to San Francisco, the wheels were completely bald. I took it into Ontario airport for an exchange, and they refused to acknowledge the safety issue. Not a single person apologized for giving me a defective car. They would not exchange the car or give me a car that would fit all my luggage and my toddler safely, they recommended I drop the back seat and squeeze the luggage next to my toddler. Unbelievable! The manager was also a jerk, didn't even bother to come out to look at the vehicle with me or look at the pictures I had taken of the vehicle. I even said I would pay for an upgrade to put me in a bigger vehicle, and they said they didn't have any cars available. Yet there were people in line without reservations getting cars. As I waited impatiently with my toddler and all my luggage, I saw all the customer service reps, literally escort all the white clients to their cars. I saw them be totally racist (even though they are all black customer service agents) and treat all the white folk with golden smiles, while me and my family of color watched them go by. I literally cried because of how angry the situation made me, I looked like a fool. We, of course, took the only option they gave us, which was to leave the car. They charged me the full price for the rental, even though I only had it for 90 minutes (45 of which was while I waited in their line/counter). We walked next door to the next rental car company to get another car, lost nearly 2 hours at the facility. I don't know why people who do not like to do customer service, work in customer service. Go do a job that you like, instead of doing such an awful job in one you hate. You too manager, shame on you! I hope I never ever have to see your awful faces ever again.

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    Page 1 of 3

    Ask the Community - Budget

    Does this place ever answer their phone?

    They no longer have phones at this location. I had the same experience trying to call them prior to my arrival, and the phone just rang incessantly. I asked about it when I arrived and they said it was an old number, they have had no phones on site… Read more

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    Review Highlights - Budget

    I know not all things can be perfect with any company but with employees that represent the brand like Manny...

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.8(366 reviews)
    0.0 mi

    I've always had great experiences with Enterprise. I frequently rent from Enterprise because they…read morelet me drive to Canada. Last year, they even billed me for tolls that I collected in Canada. A minivan shortage hit all local stores because of the Plymouth recall, forcing me to go to the airport location because they were the only ones left with minvans. They had one reserved for me for my roadtrip. They have a large selection of vehicles here. Most of the vehicles here had very few miles on it. I wish that my local Enterprise had a fraction of the cars that they had. So what's the problem? When the rental agent asked me where I was going, I was told that they could not rent to me because I was going out of the country. I know that the USA/Mexico border is a few hours away, but, you can't assume every border crossing is not allowed. I had to explain their contract to them, and show them their FAQ's about driving into Canada. I got my car. I didn't violate my contract. They gave me very good cars the two times I visited. I'll be back when the local offices doesn't have a car for me, or if I want a newer car for a roadtrip. No, I won't cross the southern border.

    I've been renting from Enterprise for awhile and from many locations. This is one of the best with…read morequick turnaround (unless they are at peak times like business travel Monday Friday etc). The cars have always been well maintained and the manager here Noel (not sure on spelling) is terrific.

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Alamo Rent A Car

    Alamo Rent A Car

    2.8(242 reviews)
    0.0 mi

    Alamo Car rental is inside the Ontario Airport along with the other car rental agencies. A bus…read moremakes the loop between terminals, lots and the car rental area. Ontario Airport is a small (though international) Airport with 2 terminals. Getting the rental car was easy. Bus ride was 5-8 minutes, no wait at counter (pre filled info online), and choice of cars. Easy access to interstate as well. Car return was a breeze but pretty good wait for the shuttle bus. Overall a positive experience.

    If I could leave no stars, I would. I was already unhappy when I received a dirty rental car from…read morethis location, but my husband and I were pressed for time and had to leave for Las Vegas, so we took the vehicle anyway. Things got even worse after we returned the car. My husband accidentally left his wallet inside the vehicle. We realized it the next morning, which means whoever cleaned or handled the car after return had access to it. My husband immediately went to the Alamo Ontario location the next day, around 8:00 a.m., and the staff told him the wallet was not there. I then filed a lost item claim online around 8:15 a.m. Strangely, at 3:30 p.m., we suddenly received a call saying the wallet had been "found." This entire experience felt dishonest and extremely unprofessional. Trying to contact the Ontario office was nearly impossible, and there is no direct corporate number to properly escalate concerns. The lack of accountability is unacceptable. Now I have to take time off work and return in person just to file a complaint. Horrible customer service from start to finish. I will NEVER rent from this location again, and I strongly suggest others avoid it as well. Alamo needs to hire employees with integrity and create a system where customers can actually hold locations accountable when issues happen. I am extremely disappointed. I will not return to this location!

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    Alamo Rent A Car
    Alamo Rent A Car
    Alamo Rent A Car

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    Thrifty Car Rental - Thrifty has the blue sign with yellow (or white) wording

    Thrifty Car Rental

    2.2(130 reviews)
    0.0 mi

    I needed a car rental last minute this evening for a few days. I booked through Priceline and they…read morehad the best price and I was able to pick up in just a couple hours. This was very convenient! I booked a vehicle equivalent to a Corolla and when I got there they wanted to give me a Mustang. I told her that's not an economical vehicle and I have a child in a booster seat. The lady at the counter offered be a Buick GX and said it was a small SUV. Not is it small. My son has a wheelchair stroller and it doesn't fit in the back. The service was great. The price was competitive. The car was clean. It was dark outside when I picked it up so I made a video walk through of the vehicle. The process went smooth. So far, I'm happy with my experience.

    Renting a vehicle in Ontario, California…read more.. Using Dan O.'s tip, I found my most recent rental car on AutoSlash.com. Compared with other companies, Thrifty had the best rate and only involved one shuttle to the rental car facility. (Read carefully if two shuttles are needed.) When I got to Ontario International Airport, I walked outside, crossed the street, and went to the curb where the shuttle stopped. The ride to the rental car facility seemed like it took just a few minutes. Thrifty shares the building with other companies. There was just one customer in front of me, and Avi at the desk was efficient. He was quite conversational and pleasant. However, when I got to the assigned stall, it was empty. I dragged my suitcase and backpack across the lot to make sure that I was at the correct lot before I went back inside the facility. Luckily, Avi was still there. I told him that there was no car in stall #76. He apologized and found me another car. I told him that it was kinda dark outside at 11 p.m., and the dry summer heat in July wasn't helping. Oh, well... at least I got a hybrid car! Returning the vehicle was no problem. I filled up a quarter tank at Costco in Rancho Cucamonga. The gal that checked me in was professional and quick! I caught the shuttle back to the airport with no drama.

    Photos
    Thrifty Car Rental - Catching the free shuttle to the airport

    Catching the free shuttle to the airport

    Thrifty Car Rental - Inside of the rental facility

    Inside of the rental facility

    Thrifty Car Rental - Walking to the parking lot at about 11pm to find the car

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    Walking to the parking lot at about 11pm to find the car

    Fox Rent A Car - Look for the little "Fox" sign under the Shuttle Bus sign

    Fox Rent A Car

    2.0(636 reviews)
    2.1 mi

    We highly recommend you to check out this fox rental site for a great place and amazing customer…read moreservice experience with , Maggy an Leticia , they are two very knowledgeable people that will help you an make sure that you're getting taken care of. They go beyond for you an make sure that your satisfaction is met. We highly encourage you to contact them for your car needs. 9th time Returning customer. Highly recommended

    My wife rented a car through Fox Rental in Ontario California through Expedia for $336.94. The…read morerental agent tried to sell her additional insurance and she declined the insurance because between our credit card and car insurance she was fully covered. The rental agent pointed to an area on the form and told her she needed to sign that she was declining the additional insurance which she did. When she arrived home she noticed an additional charge for $171.32 on the credit card so she called Fox and spoke with a customer service agent who spoke broken English and was difficult to understand. My wife explained to her what had occurred and the agent told her that she had signed in the area requesting additional insurance and they would not refund the money. It's very obvious that the rental agents work on commission and victimize travelers that are tired and in a hurry. This is the first time we have been victimized by an unscrupulous car rental agency. I would advise you not to use Fox Car Rentals because of this criminality. Fox Rental could easily review their video system which would prove what happened. We did report this to Expedia so they are aware. Before you make a reservation with Fox scroll through the customer complaints on yelp and other travel rating sites. There is a reason they are rated 1.5 stars.

    Photos
    Fox Rent A Car - Inside the office

    Inside the office

    Fox Rent A Car - Shuttle pickup at Ontario airport rent a car

    Shuttle pickup at Ontario airport rent a car

    Fox Rent A Car - The shuttle will take passengers to the off-site location for Fox Rental Car Company

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    The shuttle will take passengers to the off-site location for Fox Rental Car Company

    Budget - carrental - Updated May 2026

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