For the most part my experience at Budget, Ontario was good. The lady was all business, which I really liked. I am guessing it is a new protocol for car rentals. Same thing happened to me at a different company, but didn't happen in previous years. She asked me what brought me to CA, what was the purpose of my visit, what were my plans, what was I going to do. When she didn't get a straight answer to those questions - she asked again. She offered some extra services but didn't push for them. One thing she didn't explain was how to return the car when the office is closed. She also didn't tell me that we needed to keep the slip she gave us - it was needed at the return. Return itself was easy. There was an attendant at the parking who was helping with the return and taking pictures of a returned car. Car was in a good condition, full tank, running smoothly. Front windows were very dirty. Phone number on the website and confirmation email doesn't work. read more

Budget - Car Rental Near Me - Ontario, California

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Absolutely terrible experience, and I hope this review saves someone else from going through what we did. I reserved a rental car with an 11:30 PM pickup time. What Budget fails to make clear is that their office also closes at 11:30 PM. Our flight was delayed by only 10 minutes, and when we arrived at the rental counter at approximately 11:30 PM, it was already closed with no employees anywhere in sight. We walked over to the National and Enterprise counters, which also had posted closing times of 11:30 PM, and asked why they were still open. Their employees explained that they stay until all customers with reservations have been helped before leaving. Apparently, Budget does not operate that way. As a result, we had no choice but to Uber to our destination that night and then Uber back to the airport the next morning to pick up the rental. That cost us about $40 each way ($80 total), and we also lost an entire night of our rental despite having a confirmed reservation. To make matters worse, when we spoke with the Budget staff the next morning, their response was essentially, "Too bad. If your flight was delayed, you need to take it up with your airline to get reimbursed." There was no empathy, no attempt to make things right, and no acknowledgment that allowing 11:30 PM pickups while closing the office at 11:30 PM creates an impossible situation for customers. If you're going to allow customers to book a pickup at your posted closing time, you should have staff available to honor those reservations. Flight delays are common, and other rental companies at the same airport clearly understand that by remaining open until their reserved customers have arrived. Please read this before renting from Budget. If your flight is scheduled to arrive anywhere near closing time, I strongly recommend booking with another rental company. This experience cost us an extra $80 in Uber fares, an entire day of our rental, and a lot of unnecessary stress--all because Budget chose to close the counter instead of serving customers with confirmed reservations. read more

Painful checkin experience. Super slow line....there was only 1 person at the front desk despite the long line. It took forever. The lady at the counter was super nice and this was not her fault clearly! Need better planning at the management level. read more

I typically have a great experience at Budget. The staff are often joyful and kind. I came early in the morning upon opening. There were 6 people already in line. There was not a positive regard or focus on customer service for people in line. The gentleman who may have been the manager was more focused on straightening (to his liking) the stantions with the retractable ropes instead of focusing on customers and taking the line down. I actually rented my car through Priceline and wanted to potentially extend the rental beyond the return day. I wanted to know a price. The man refused to let me know what the cost would be stating it would only be potentially up to 3 times the amount I originally had rented it for because I went through a third party and if I wanted to extend the rental for a week, an amount could not be given to me. In questioning how this would even make any sense, he stood by the idea he could not give me a dollar amount because I went third party. So basically, as a customer, you need to just say yes and they can charge you pretty much an amount without your consent which makes no sense, is highly illegal under CA law. read more

My experience with Budget at the airport was very disappointing. The customer service was inconsistent staff were friendly and upbeat with the person ahead of me, but when it was my turn, their attitude completely changed. I felt like I was being treated as an inconvenience rather than a customer. No one should feel unwelcome or disrespected when simply picking up a rental. This kind of behavior reflects poorly on the company and should be addressed. read more

I don't know if they changed how they do business or have changed how they train their employees but we have rented from this location many times but this time we were overcharged. We apparently signed up for optional extra product services, we didn't agree to but the online receipt shows otherwise. We disputed it to the overseas (India) customer services back and forth, with their supervisors, still to no avail. Budget Rent a Car no longer has our trust or loyalty. Bubye Budget!!! read more

Budget - Budget front desk - Car Rental Near Me - Ontario, California

They charge their clients to wash their vehicles even if they are not dirty. I used the car very little and didn't eat in it at all. They charged me 150.00. "If it is not returned as you got it we charge you." I think it was just as good as when I got it but their AI found a window smudge and some grass clippings in the mat. This is disgusting. I could have had it washed for 30.00. I've never been charged for cleaning, even when the car was messy from kids. I will never rent from them again. I recommend everyone choose somewhere else to rent your car and check the contract for "cleaning" fees. read more

Slimy business practices. Pay attention to your billing. They charged me for a full tank of gas (returned it full), a late fee and an extra day of car rental. I returned the vehicle after hours (within my contract time) via Avis. I disputed the additional fraudulent charges. Watch your bill... Budget in Ontario is slimy. read more

Update- fraudulent charges and RUDE customer service. After having this review posted and responding to their survey regarding the terrible service, I received a letter that I would be charged $125 for a cleaning fee since I returned the car with "damage". I knew that I had not, so I contacted them by phone only to speak to a super rude agent. She would not consider that they might have made an error, but I was able to get her to send me the pictures of the "damage" (a spot in the carpet, two empty water bottles and an empty cracker sleeve) which clearly showed an odometer reading that would have been prior to my renting the vehicle. I emailed back providing THEIR OWN documentation showing "damage" prior to my rental and proof of the odometer during my rental only to receive another email that they had "verified that the charges were appropriate." so they either don't even read the correspondence sent to them or someone doesn't know how numbers work. I sent yet another email, explaining to them how odometers and numbers work in a sequence. Your odometer number with "damage" came before my odometer reading at pickup. WOW. After 4 days of back-and-forth, rude phone agents, and completely unhelpful email responses I got one tonight that said "oops. Sorry. We won't charge you". These guys take the cake. Avoid at all costs. read more

Very bad service, the car cannot be locked, return 2 mins before 6pm and they charge me extra hour coz the staff didnt check out on time. Extremely bad. read more

Budget - Did not give me the car at least 70% battery. Right side mirror cannot be adjusted. Door cannot be locked. - Car Rental Near Me - Ontario, California

Returned the car in the same condition I picked up. Did a quick walk around with the attendant, nothing was brought up. 2 weeks later I received a "Damaged Claim" email for Budget stating I had damaged the car. Fortunately I took pictures of the car before exiting the lot with the date and time with the exact damage. After several conversations with customer service. Which by the way are very rude, unprofessional and are unwilling to assist. I was told the claim would be closed they suddenly were able to retrieve old pictures of the damaged car??? A week after the claim was closed. I receive a letter/invoice for $1477.10 Budget stop accusing customers for false damages and harassing them with claims...Scam, Insurance Fraud??? read more

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Long line, then pushed through the contract quickly, but then they clearly added the damage waiver which I NEVER have used in my life and did not catch until the final bill after the rental. Called to note that this was wrong and intended to push every button as decline decline but I recall the agent pushed one button and I clearly missed it. Totally dishonest and not only BE WARNED about this location. Budget refused to adjust and so I will never use Budget again read more

After many years of great customer service at the Ontario Airport Budget car rental today I experienced very poor customer service. I won't be back! read more

Rented a Car at Budget Rental at the Ontario Airport. If I could rate this car rental a ZERO, I definitely would. Long wait times on a Saturday. Only 1 worker working the service counter. Unacceptable. Next time I will rent a Car Thru TURO. Come on Budget Rental, Please address these issues with your staff. Wait to long to wait for car rentals. I will and Im sure alot of future customers will not be using Budget Rental every again after this experience. Scott read more

Quick drop off. Fast shuttle to airport with pleasant driver. Good rental value. Like to paid bill is emailed in under 10 minutes to you. read more

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BEWARE. You will get scammed here. For me, they said they were too busy to give me a return receipt and would email it to me. That receipt never came and they billed me $1000 over the agreed price. They said I turned in the car at a different airport and 3 days later than I did. Customer service will keep asking you for supporting documentation and then ignore you when you show it to them. read more

Stay away from this rental place, they are crooks and you end up paying for things you didn't even know were added to the bill, costumer service is useless, charged me almost double and no one can explain why read more

DO NOT PREPAY online a huge mistake I rented a car prepaid online for 7 days the trip was cut short because of bad weather. I returned the car 2 days early and informed the person at the drop off, when I did not receive my receipt I went inside to the counter. I was then told I should have kept the car I said ok I'll go out side and get the car. They said not without another $200 deposit even though had not refunded $200 from the initial rental. They said we don't do refunds. I replied you can't keep the car and not refund me. I called Customer service they offered to adjust my account and refund the 2 days. Finally customer service agreed to a refunds it took 6 representatives trying update the refund and escalated my issue. Finally I got a rep to send me an email of the amount owed to me $161. Budget refunded me $25 and said that was all I was going to get. Taking them to small claims courts it's the principle read more

I rented a car from Budget to drive up to San Francisco, the wheels were completely bald. I took it into Ontario airport for an exchange, and they refused to acknowledge the safety issue. Not a single person apologized for giving me a defective car. They would not exchange the car or give me a car that would fit all my luggage and my toddler safely, they recommended I drop the back seat and squeeze the luggage next to my toddler. Unbelievable! The manager was also a jerk, didn't even bother to come out to look at the vehicle with me or look at the pictures I had taken of the vehicle. I even said I would pay for an upgrade to put me in a bigger vehicle, and they said they didn't have any cars available. Yet there were people in line without reservations getting cars. As I waited impatiently with my toddler and all my luggage, I saw all the customer service reps, literally escort all the white clients to their cars. I saw them be totally racist (even though they are all black customer service agents) and treat all the white folk with golden smiles, while me and my family of color watched them go by. I literally cried because of how angry the situation made me, I looked like a fool. We, of course, took the only option they gave us, which was to leave the car. They charged me the full price for the rental, even though I only had it for 90 minutes (45 of which was while I waited in their line/counter). We walked next door to the next rental car company to get another car, lost nearly 2 hours at the facility. I don't know why people who do not like to do customer service, work in customer service. Go do a job that you like, instead of doing such an awful job in one you hate. You too manager, shame on you! I hope I never ever have to see your awful faces ever again. read more

Budget - Look at how bald these tires are - Car Rental Near Me - Ontario, California

Had my carry- on luggage misplaced. It was turned in to the shuttle driver and never placed in the lost in found. After one month of calling and being hung up on, lied to, and empty promises given,they said the 30 days had elapsed and the claim was deleted. I know my luggage was given to the driver and Budget did not want to pursue the issue because they didn't want to admit someone had taken it for themselves. That is not a company I would do business with again. Integrity in business is utmost of importance no matter the outcome. read more

Had a reservation in Covina. Got to the location and was closed. Had to drive to Ontario for NEW reservation and pickup. I stood in line for an hour waiting as the workers casually took their time and leisurely talked to the customers as if there wasn't a long line. I needed this rental for a wedding the day of. We late for the bride, and set back everything as a result. I cannot recommend this company or location. read more

NO STARS WHAYSOEVER!!!! They are scam artists... inspection was completed, nothing said at all and the car was inspected by two employees. We leave fly home and 3 weeks later get a damn charge on my CC. They said we were smoking in the car and they had to clean it also. I told them that's funny because I literally have pics of the car with their inspector looking in it and there's no trash anywhere and nothing was in the trunk. I didn't even use the car it stayed parked for 3 days. When I called they were the rudest group of employees I've ever encountered. That's ok see ya in court and I will be suing them individually as well. Both managers and car inspectors along with Budget. This is clearly okayed by upper management seeing how many reviews are exactly the same! read more

Crooks!!! Charged me for insurance even though I specifically said NO !!!! Also very unprofessional as many people were waiting in line they were chatting. When the next in line spoke up and asked if they can stop talking and help out the customers they just laughed and finished their conversation. Go with another company and never choose budget, because that's all you will get is a cheap conniving company!!! read more

Very Efficient Budget - Cut Above Most Other Airport Locations https://www.yelp.com/biz_photos/budget-car-rental-ontario?select=JSRDjSJr1X1bookOv122Gw&userid=3mNz5nQFTIBQm0oU5mBR0w SITREP Committed to a four (4) event in Palm Springs, and Ontario Airport (ONT) was the most expedient choice for me to fly into the area, and then grab a car rental. THE SETUP This is a specific airport-rental configuration - like Sacramento (my home), Seattle, Las Vegas, etc. - where the car rentals are all grouped together in their own car terminal away from the airport terminals. https://www.yelp.com/biz_photos/budget-car-rental-ontario?select=FbQ0N668cwB-vnJc90NouA&userid=3mNz5nQFTIBQm0oU5mBR0w UPON ARRIVAL I took the car terminal shuttle bus and arrived at the Budget service area, and proceeded to their specific FASTBREAK counter (kiosk outside in the Budget Car area), and they already had my car contract printed up with my designated car keys inserted into it, even though I was 30 mins early (flash forward, upon return there was no nickel & diming like some rental venues that will charge you extra for something like that). And no complaints about the car: my Nissan was peppy, served me well during the weekend event, and was very economical on the gas. https://www.yelp.com/biz_photos/budget-car-rental-ontario?select=P_frsGUpSsjIp-lg48Kw6A&userid=3mNz5nQFTIBQm0oU5mBR0w UPON DEPARTURE The signage upon returning to the Budget Section at the car terminal was well-placed, and the exterior-customer service agents made it easy to find them, and then easy for them to direct me to the spot I needed to go, and finally the check-in process was quick and automated - receipt printed at the car and given to me. PRICING For a 72 HR rental period (3 Full Days, and I used every minute), the contract price was very reasonable , and the estimate was locked into as my final price. In addition, the insurances were very fair - I always get the "Damage Waiver". THE LOWDOWN A great Budget Car Rental experience @ Ontario Airport! read more

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I'm always on the hunt for a deal and surprisingly a discount link from my Southwest flight confirmation (read those emails people) got me the best price on a car for my upcoming weekend in Palm Springs. After arriving by a quick shuttle from the terminal, there was no line at all. Sweet. I had booked a compact car but the guy behind the counter gave me the "we have a mini van and a pickup truck to choose from" schpiel when it came time to pick it up. Uhh, no. That's not happening, I reply. Check again bro. I laughed with the guy behind the counter and asked him what car he thought I should be driving to my fun-filled weekend in Palm Springs. He looked at me and smiled. "How about a convertible Mustang?" he asked. And not a penny more than my compact reservation. And within minutes I was zooming down the 10 with the top down. Just goes to prove my theory that blondes and convertibles go together like PB&J. Thanks for the free upgrade Budget Rental Car! Next time just make sure you check the tires for me since I was given one with a slow leak. read more

Budget - Free upgrade to a convertible mustang for my weekend in Palm Springs :) - Car Rental Near Me - Ontario, California

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Renting a car from Budget at Ontario is miserable. Take a hard pass. 45 minutes to get a car. It wasn't that crowded. They were horrifically understaff. Take a serve. read more

Eric was very helpful with getting my issue resolved with a car that had AC failure from another Budget location. I wish their District Manager would help them out with more staff on the weekends at least. They are completely under staffed. read more

Front desk got me into a nice car--that's about all they did right. Returned the car without any issues. Drove in and did a walk around and quick inside inspection with one of the budget employees. Nothing was brought up. 2 weeks later, I get a letter in the mail from Budget saying they're charging me $125 for excessive dirt. So not true. I did a walkthrough with one of their employees and she didn't say anything about the cleanliness. This how they do business?? Send me a letter in the mail after the fact? I called customer service and they would only remove 50% of the fee. They did have photos of the car but it was merely some foot prints from my boots and a dirt scuff mark from getting in and out of the car (pretty standard when you hit the door with your boot/shoe after you armor-all the inside of the car trim). In order to get a full refund I needed to talk to someone at the actual physical location and have them call customer service to remove the cleaning fee. Okay, so I call the physical Ontario office for 3 days and at various times--no one ever answers the phone!! I even went as far as calling another car rental company that works down the counter from Budget and asked if anyone was working at the Budget stand. They confirmed they were looking at employees as we speak!! I tried calling them again but they still didn't answer. Anyways, I called back to customer service and refused to accept the charge. After 3 days and numerous phone calls they removed the charge. This location is full of it. read more

Waited in line for 45 minutes because there was only 1 girl behind the counter for Budget. The SUV I rented smelled very bad, it was not clean. There cars are not well taken care of, make sure to take pictures of of the car you rent from them to have proof if not they will charge you. Plus they have bad service Never again will I rent from Budget Ontario Airport. read more

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Horrible service. 2 hour wait on a Friday morning. Why is there only 1 person working when there's 20 people in line? Rent from literally any other car company here. read more

ZERO stars. If you read through the reviews you will see that this location has HORRIBLE CUSTOMER SERVICE. Roy H who is mentioned several times is rude beyond belief and when I called him on it politely he said "oh really I'm walking away" and refused to help me, leaving me stranded Budget should be ashamed of these reviews. I rent cars about 2 times a month and I will never use Budget again. I hope corporate has better customer service read more

First, I will start by saying I will give them the last one star. I have used them twice and been disappointment both times... I will not be coming back third time. They clearly are not cleaning their vehicles, both Vehicles have been dirty, and I have found a crack pipe in one. Terrible customer service! read more

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A shuttle picks you up at the airport and brings you to the rental car place. They have several rental car companies in the same building. When we arrived the line was short, only one staff member for rental company. Went on a work trip, my husband's company covered the cost for the rental. They usually rent economy vehicles, my husband is a big guy so he usually requests an upgrade to a Midsize SUV, other places have given him the upgrade without any problems. When he requested the upgrade here with Laura who was in The Avis booth, and helped us with reservation. She immediately said your company reserved an economy vehicle, my husband had to tell her that he didn't fit in an economy vehicle, it was going to be very uncomfortable for him to drive. She just ignored him and gave him a Toyota Prius. When he went to see the car. He got upset and went back inside and asked to change the vehicle. She then told him that if he wanted a bigger car he should let his company know. She ended up giving him a slightly bigger vehicle. When he met with his other coworkers at the hotel, they were helped by the other lady that was working there. They each one had an SUV. One even had a Ford Expedition, that is not an economy vehicle!!! We've never had any problems with Budget, but at this location having an employee like Laura made us think that CUSTOMER SERVICE SUCKED at this location!!!!!!!!!!!!!!!!!! read more

Undoubtedly, we all face challenges when renting vehicles from different companies. Employees make all the difference. Susana is one of the employees at Ontario Car Rental who came across as an understanding and solution-providing person. She did not work as a robot or use a word. I am sorry, we can't help you. She helped me find the solution to the car I rented. Challenges might be there, but as you are behind the counter, we don't need your apologies we need you to give us a solution so we can come back to you with confidence and rent again from you read more

Service is terrible! You have Avis, Budget, and Payless car rentals all bunched together. There is only one person here working and like 20 people in line trying to rent a car. There was another guy here at first. When the female rep showed up he just got up and walked away. I have been here for 30 min and there is still 7 people ahead of me! They have only attended 3 people. I have an online reservation and I can't make it to the counter! This is ridiculous! They definitely need more staff members working here! read more

I had a reservation with Budget. Arrived at car rental desk- reservation was made in my name through Costco but my husband's Fastbreak number was attached to reservation. Was told I needed to make a new reservation and would need to go to the inside desk which had a long line. Went online to create a new reservation- due to car shortages my car was now abut $400 more for the 3 day rental. I asked to speak to a manager and it took him 35 minutes to come out to speak with me. His reponse to my frustration- "I'm sorry you see it that way." I will not, after 40 years of renting with Budget, rent from them again. read more

Rude, the car was filthy, the people who worked there were AWFUL! If I could leave negative stars I would. Worst experience EVER! Do not rent from them. Hard pass. PERIOD! read more

I would give 0 star if I could. Just called Budget customer service and found out that Budget charged me an extra bill ($135.51) for my current reservation. Their "record" showed that I returned my car later than the return day (4/19, 1:30 pm), but it's NOT correct. I returned my car earlier than 1:30 pm on 4/19. When I dropped off the car and planned to check out, the guy working over there told me just leave the car key in the car and leave. He DID NOT even give me a receipt. Later on I got extra charge for another service day I NEVER received. Seriously, is this how you're treating your customers? When I travel in the States, I love rent a car through Budget, now I don't feel like doing it anymore and would ask ppl to avoid the Budget Rental Car at Ontario airport location. read more

I did not have a good experience with budget car rental in Ontario international Airport location. Originally booked my car rental through priceline.com. Manny offered me the additional insurance coverage and when declined, did not seem happy and and mentioned I was getting a new vehicle which was not true at all. Was not satisfied with vehicle he selected for us which was a minivan, was not washed very well on the exterior and most especially the interior. Went back inside and requested another vehicle. Had major scratch and some exterior issues, took photos prior to driving off in the event I would get charge for additional damage. Then, upon exit when budget employee verified drivers license info and rental agreement, did not even inspect the vehicle with me and just said as long as you have photos is good to go. Which I thought was different. then when returning vehicle, right before closing, could not even find a dropbox (return box) for the keys. Did not feel comfortable dropping it off on what appeared to be a trashcan or lost and found box. Decided to drop off keys to budget/Avis representative and assumed all was well. Did not even get a receipt or a print out whatsoever. A few days passed by and noticed I was charged twice the amount of my rental agreement thinking the additional deductible added on top of my current charges. Called budget rental and the guy I spoke with asked me when I return the vehicle. I was surprised considering when I gave my confirmation number, Budget would automatically have the drop off time recorded on their system. Overall it seems the employees do not care very much for their customers. 1) when I spoke to the budget representative on the phone, he asked me if I return the vehicle with a full tank of gas in which I did. 2) ask me when I return the vehicle which I was really surprised since I thought a representative at budget would fill out my rental agreement and was never filled out when I left with the vehicle, and when I return the vehicle. I think this was the last experience I will ever rent from budget/Avis due to my horrible experience and lack of customer service treatment. read more

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Fast break member. Booth is NEVER open. Signage directs you there regardless. Original rental is FILTHY. Seats are stained badly and car smells. How do you even put this car back into rotation. Now almost an hour in and no car. Go to Hertz read more