DISHONEST & MISINFORMATION 1.Office and 2. text lied to me…read moreabout home delivery. 2. I called day before and was also lied to again. 3. Was informed by phone that "his delivery guy" is not available on weekends. 4. Do you even know the difference between your anus and a hole in the ground? I'm sorry customers shouldn't expect more knowledge from your misinformed staff than a young child! Very disgusted and disappointed Customer.

It's been years since I needed to rent a car, but I recently decided to go with Enterprise in…read moreUpland. We required an all-wheel-drive SUV for a week-long trip out of state, as we weren't sure about snow conditions. I placed the reservation about two weeks in advance, and they provided us with a fantastic price. I learned that Enterprise is the only rental car agency that offers all-wheel-drive SUVs. When the day came to pick up the car, I was pleased to find it was a new SUV with only 36,000 miles on it. It still had that new car smell and was very clean and spacious. We had a wonderful week-long trip without any issues, enjoying a comfortable ride throughout. Returning the car was just as easy as picking it up. The staff were professional, friendly, and knowledgeable about the vehicles. Thank you, Enterprise! I will definitely choose you again for my future rental needs.

The Budget/Avis car rental in Temecula gets 1 star for EXTREMELY RUDE AND UNPROFESSIONAL CUSTOMER…read moreSERVICE. I picked the car up from Temecula, and it was filthy, with fast food cups/bags, fur, debris everywhere, completely filthy. Never have I rented a car so disgusting. Returned it Upland, and the lady was extremely friendly and professional. Unfortunately I didn't get her name, however she was African American. After talking with her, I will use Budget again. Thank you!

The old man was rude and sneaky. I had already reserved the car in advance and paid for a higher…read moreclass, but he tried to downgrade me.

Yes this is an amazing place the owner and workers here are very knowledgeable and very friendly I…read morewould recommend this place to literally anyone and everyone in the area or around to take a look at for their rental car needs or if you need a good deal on a used car call them they may have one they are selling.

The car itself shook Everytime I hit the breaks coming down the hill. I rented the car until…read moreTuesday and returned it Sunday because no one is in the office I didn't leave the keys. So I left them the keys on Monday. They didn't explain I could have dropped them off in the lock box. They still got the keys by Monday and I had the car rented until Tuesday. But I'm not getting refunded for that day.

I want to preface by saying that the only reason I'm giving any stars at all is because the front…read moredesk staff were so kind and accommodating. However, the vehicles offered at this location are so poorly maintained. I had to go back and arrange a replacement twice. The first vehicle I received I was informed only had a quarter tank of gas. I only had to return it with no less than a quarter tank so this wasn't a big deal. However, when I got in the car it WREAKED of marijuana & cigarettes. I went back into the office to have this noted so that I wasn't charged (I tried to be graceful and figured the smell would fade). After I realized the stench was penetrating my clothes I called the office to arrange a replacement in which they were more than happy to do. After retrieving the replacement vehicle and driving off, I immediately noticed mechanical issues (engine working extremely hard, brakes sticking). I had to deal with this for the day since I had to get to work. I took the car back the next morning and made staff aware of this issue. Again, they were happy to replace the vehicle. However, this 3rd vehicle only had a half tank of gas which I was not informed about. It's also important to note that not one single vehicle that I was given had been cleaned/detailed. And these vehicles are labeled as 2025 models which they most certainly are not. This has been a really frustrating process as I will need this vehicle for the next month. Hertz vehicular staff is clearly not doing their job.

Horrible service, poor selection of cars, then they overcharged for car rental - no gas stations…read morenearby Girl was not reasonable or accommodating. I wish I did not rent from here, I'd go to the airport location.

If I can leave negative 5 stars I would where do I begin..... this guy that helped me never…read moreintroduced himself some Hispanic/Filipino looking guy takes my deposit I then drive my Chevy Malibu which you should never rent and it dies about 5 lights from the rental place, car was filthy and had multiple dents they didn't even take pictures which means they would probably blame the renter for the damages. My car died completely in the middle of the street hazards didn't work and everything completely shut off. I had to stand in the middle of the street to avoid cars rear ending me plowing into my car. I called the Avis place the same guy answered and said use our towing guy and tow it back to the rental place they said it would take 2 hours so I called Ontario PD and they had to sit behind my car for 1 hour and then they had to call their tow truck to get me back to Avis. After I brought it back te idiot said why didn't you use our towing service and I said because it would take 2 hours. Cops wanted it off the street and their tow guy was gonna charge them $241 he said that they won't pay it and if they tow it they can't give me another rental until they get the lemon car back. So ridiculous don't rent from this place.

Very simple. Provide the vehicle requested by the customer. I specifically requested an SUV. I get…read morea Toyota Corolla. Rep said it's the same class as SUV requested. I've had better experiences at Upland Enterprise. They gave me the next larger/better vehicle, not something I did not ask for.

It's probably my fourth time renting from here, and I have to say I will continue to do so. My only…read moreissue is that they have banker's hours. So if I need to rent on a Sunday or late hour I go through the one at Ontario Airport. This location, which is in the same strip mall as Outback Steakhouse, is very convenient and has a decent selection of vehicles. There is never a long wait, and the staff is friendly and professional.

Rented an EV car for Uber. Service was great and very helpful…read more The car ran great and had no issues,

I recently returned my rental with Enterprise Rent-A-Car, and Pablo Lopez Giron made the whole…read moreexperience seamless from start to finish. What stood out wasn't just how quick everything was, but how intentional and professional he was throughout the process. From the moment I arrived, he was welcoming, clear, and respectful. No confusion, no delays--just a smooth, easy return that made you feel taken care of. It's those small details that leave a lasting impression. In a time where a lot of interactions feel rushed or transactional, this was a reminder that great customer service still matters. It builds trust, creates loyalty, and makes a simple experience feel like a great one. Appreciate you, Pablo.

Picking up a rental vehicle that has been reserved took 40 minutes. They did not have the compact…read moresedan I reserved ahead of time. Instead I got an suv. Drop off took 10 minutes. First time here and will be my last. I will stick with the Chino Hills Location. Jordan can work on being less arrogant and dismissive. Takes some professional queues from Ed.

Just as others have said, Mr. Lee is the man. When I tell you the process to rent was easy, it was…read morelike driving through a drive-thru putting in your order and your order being ready by the time you reach the next window lol. 24 hour car rental business Located in Ontario, CA only 3 miles from Ontario airport. A small lot with more of SUV/mid size SUVs and a few sedan vehicles. Plenty of options to fit your needs. It looks a little sketchy from the outside BUT it is LEGIT as they come. We've rented 2 vehicles within a month for local road trip purposes. Both cars were very clean, serviced up to date, had gas and ran smoothly. No problems whatsoever. We rented a Toyota Sienna 7 passenger mini van that had plenty of space and was honestly one of my favorite rentals, super good on gas! Next, was a smaller mid-size Mazda 4 cylinder. Amazing on gas of course & really easy to drive. Lee is so quick to respond and is an excellent communicator. He has a great feel for making sure his clients are taken care of. He goes above and beyond to make sure your rental experience with him runs as smooth as possible. He is such a nice guy and really makes it a point to help you especially if you're in a bind for a rental. Lee even offered pick up/drop off services. AND he gave me a free apple car charger for the road. Seriously just the best. They accept all forms of payment. Credit card, Debit Card, Cash, Zelle. There is no credit check. There is a $500 deposit that will be returned to you once the rental is returned. THEY ARE OPEN 24 HOURS but the lot is locked so you will need to call before hand to meet Lee or another employee at the lot. It isn't your typical Car rental place that you can just enter during business hours. Think of this as a private car rental agency exclusive to those who "know" lol. It really is a great business. If I had to compare, it works the same as a TURO rental but obviously better. HIGHLY HIGHLY recommend renting from here. An option to choose from if you don't have a credit card. And a terrific option if you're not able to rent anywhere else. Already referred friends and family here & I hope you do too after you rent from DT 24 Hour Car Rental.

The best service ever!!! Mr. Li saved our frustrations upon arriving late from our flight Breeze…read moreAirways from SFO to SBD Airport. We missed our car rental booking, closes at 8pm. We found Lee at google maps open 24 hrs for Car rental. He answered the phone and helped us to get a car!!! He drove the car and picked up us. It was a nice Chevy Traverse, provided us with a phone chargers. Excellent service!!! He was our uber driver on our return flight at SBD Airport to SFO. Hazzle free !!!What a stress relief!! Definitely we will call him again for a car rental!! Highly recommended for travelers!!! Thank you Mr Li...

We highly recommend you to check out this fox rental site for a great place and amazing customer…read moreservice experience with , Maggy an Leticia , they are two very knowledgeable people that will help you an make sure that you're getting taken care of. They go beyond for you an make sure that your satisfaction is met. We highly encourage you to contact them for your car needs. 9th time Returning customer. Highly recommended

My wife rented a car through Fox Rental in Ontario California through Expedia for $336.94. The…read morerental agent tried to sell her additional insurance and she declined the insurance because between our credit card and car insurance she was fully covered. The rental agent pointed to an area on the form and told her she needed to sign that she was declining the additional insurance which she did. When she arrived home she noticed an additional charge for $171.32 on the credit card so she called Fox and spoke with a customer service agent who spoke broken English and was difficult to understand. My wife explained to her what had occurred and the agent told her that she had signed in the area requesting additional insurance and they would not refund the money. It's very obvious that the rental agents work on commission and victimize travelers that are tired and in a hurry. This is the first time we have been victimized by an unscrupulous car rental agency. I would advise you not to use Fox Car Rentals because of this criminality. Fox Rental could easily review their video system which would prove what happened. We did report this to Expedia so they are aware. Before you make a reservation with Fox scroll through the customer complaints on yelp and other travel rating sites. There is a reason they are rated 1.5 stars.

Robert is a really nice guy, very helpful and friendly, and honestly just made my day! Thanks for…read moreyour help Robert! Thanks National for employing people like him that bring me back over and over again!

Returned my rental here. One note if you are coming off interstate 10 and on South haven drive,…read moremake sure you turn right at east airport drive. There was no signs saying to turn right. Afterwards then there is signs on where to go. The person who greeted us on the return was really nice and friendly. She asked us how our rental was and if we had any issues with the vehicle. Overall a pleasant return. They have a shuttle service that goes to the airport terminals. Keep in mind that terminal 4 is one of the last stops on the shuttle. So it takes about 20-25 minutes to go around the airport before it gets to terminal 4. Make sure you have enough time allocated for this.