One star because of Mike, if it wasnt for him this would've been a negative star kind of review.
My sister called in to get rates before we drove here and when we got there the rates we were given in person were different than what Leah gave us over the phone. On top of the fake rates over the phone she assured us a military discount. All BS. Mike helped us out and honored the rates Leah had given us over the phone because of the inconvenience. After the rates issue and 2 hours of waiting we finally get to see what car we get. OMFG. Old 2000's Hyundai Sonata, stains on the seats, smelled, dents and scratches on the car and the gas door wouldn't close. Mike apologized and told us to come back Sunday to get a better car. We arrive Sunday and Leah helps us, she tells us to be there at 12 and she arrives at 1230. The "better" car smelled like cigarettes and it had dog hair ALL over the seats and to top it off it had an empty tank. (Not to mention it was Leah's car) When we went to return the car the phones were ringing and Mike says "are your phones ringing" and some lady says OUR phones -_- and Leah ends up answering the phones WHILE shes helping us because the other lady didnt want to. We paid almost 200 for 2 days, my sister paid 100 for 4 days at another place with a clean car. This place needs a lot of work and the employees (leah, and some lady with glasses) need to be replaced with people that ACTUALLY want to work, no excuses and that are ACTUALLY on time for their appointments. read more
