I've been using Enterprise Rental since 1997 when they were in the dealerships I take pride Using…read more Enterprise. They're always accommodating no matter what state I'm in all the branches work very hard at what they do. I commend manager Alik @ corporate office that use to work in Chatsworth Ca, he was amazing. I continue to use Enterprise because I feel safe. Thy maintenance their car and sanitize.. There was only one incidence where Another driver sideswiped us in Alabama, Enterprise got a little confused about who was the victim, and placed by mistake, my Acct on a "No Rent" status!! I blame Enterprise Collision department for that mix up and had to contact Enterprise Corporate to clean my Driving Record.. My sister and I were victimized in this accident. Even though I did not receive a formal apology for the Enterprise car rental mix up nor any rental upgrades or points, I continue to be a Satisfied Customer since 1997.. Maybe one day they'll apologize

DISHONEST & MISINFORMATION 1.Office and 2. text lied to me…read moreabout home delivery. 2. I called day before and was also lied to again. 3. Was informed by phone that "his delivery guy" is not available on weekends. 4. Do you even know the difference between your anus and a hole in the ground? I'm sorry customers shouldn't expect more knowledge from your misinformed staff than a young child! Very disgusted and disappointed Customer.

I just wanted to send a quick note to express how absolutely delighted I was with my recent car…read morerental experience! Booking everything online was easy, which is always appreciated. But what really impressed me was how incredibly smooth and quick the whole process was when I arrived to pick up the car. The gentleman who assisted me was an absolute star - so respectful and helpful, making the start of my trip wonderfully stress-free. And honestly, the ease didn't stop there! Dropping off the vehicle was just as fast and straightforward. The entire rental from start to finish was simply seamless. You've certainly won me over as a customer, and I'm already looking forward to renting with you again in the future!

No customer service: ie admitting mistakes, apologies, friendly service all lacking. Car had…read moreissues, didn't care and made excuses. No worries. Taking my business elsewhere.

A few months ago I flew to Ontario for an interview and had to rent a car to drive to my interview…read more Hertz bailed on me because of some complicated issues, so this guy came and picked me up and helped me rent a car. He could've easily denied me, but he worked with me for a couple hours to let me rent a car. I don't know how I would've gotten to my interview without the car, so I'm extremely grateful.

The car itself shook Everytime I hit the breaks coming down the hill. I rented the car until…read moreTuesday and returned it Sunday because no one is in the office I didn't leave the keys. So I left them the keys on Monday. They didn't explain I could have dropped them off in the lock box. They still got the keys by Monday and I had the car rented until Tuesday. But I'm not getting refunded for that day.

Wasn't expecting very much customer service based on prior experiences with other Hertz locations…read more But, we were very pleased with the friendliness and care Torre ( I think I spelled it wrong) showed us in returning our rental. Definitely coming back for our next rental.

After a full runaround for over a week, I'm still giving nowhere regarding property left in my…read morerental vehicle. I dropped off my rental vehicle Monday the 11th right before closing. When I realized I left product behind I called first thing Tuesday morning with the store opened they were too busy to talk to me at that time and they said they will call me back hours later. They never called back so I called them back to come to find out. They couldn't help me anymore because now the vehicle has been rented. I've been checked in periodically daily to try to get information regarding my property and they are unwilling to do anything to assist me any further I understand, but do The called immediately and they then read to the vehicle because they didn't want to help me when I called Because they were too busy

It's probably my fourth time renting from here, and I have to say I will continue to do so. My only…read moreissue is that they have banker's hours. So if I need to rent on a Sunday or late hour I go through the one at Ontario Airport. This location, which is in the same strip mall as Outback Steakhouse, is very convenient and has a decent selection of vehicles. There is never a long wait, and the staff is friendly and professional.

Rented an EV car for Uber. Service was great and very helpful…read more The car ran great and had no issues,

I recently returned my rental with Enterprise Rent-A-Car, and Pablo Lopez Giron made the whole…read moreexperience seamless from start to finish. What stood out wasn't just how quick everything was, but how intentional and professional he was throughout the process. From the moment I arrived, he was welcoming, clear, and respectful. No confusion, no delays--just a smooth, easy return that made you feel taken care of. It's those small details that leave a lasting impression. In a time where a lot of interactions feel rushed or transactional, this was a reminder that great customer service still matters. It builds trust, creates loyalty, and makes a simple experience feel like a great one. Appreciate you, Pablo.

Picking up a rental vehicle that has been reserved took 40 minutes. They did not have the compact…read moresedan I reserved ahead of time. Instead I got an suv. Drop off took 10 minutes. First time here and will be my last. I will stick with the Chino Hills Location. Jordan can work on being less arrogant and dismissive. Takes some professional queues from Ed.

Just as others have said, Mr. Lee is the man. When I tell you the process to rent was easy, it was…read morelike driving through a drive-thru putting in your order and your order being ready by the time you reach the next window lol. 24 hour car rental business Located in Ontario, CA only 3 miles from Ontario airport. A small lot with more of SUV/mid size SUVs and a few sedan vehicles. Plenty of options to fit your needs. It looks a little sketchy from the outside BUT it is LEGIT as they come. We've rented 2 vehicles within a month for local road trip purposes. Both cars were very clean, serviced up to date, had gas and ran smoothly. No problems whatsoever. We rented a Toyota Sienna 7 passenger mini van that had plenty of space and was honestly one of my favorite rentals, super good on gas! Next, was a smaller mid-size Mazda 4 cylinder. Amazing on gas of course & really easy to drive. Lee is so quick to respond and is an excellent communicator. He has a great feel for making sure his clients are taken care of. He goes above and beyond to make sure your rental experience with him runs as smooth as possible. He is such a nice guy and really makes it a point to help you especially if you're in a bind for a rental. Lee even offered pick up/drop off services. AND he gave me a free apple car charger for the road. Seriously just the best. They accept all forms of payment. Credit card, Debit Card, Cash, Zelle. There is no credit check. There is a $500 deposit that will be returned to you once the rental is returned. THEY ARE OPEN 24 HOURS but the lot is locked so you will need to call before hand to meet Lee or another employee at the lot. It isn't your typical Car rental place that you can just enter during business hours. Think of this as a private car rental agency exclusive to those who "know" lol. It really is a great business. If I had to compare, it works the same as a TURO rental but obviously better. HIGHLY HIGHLY recommend renting from here. An option to choose from if you don't have a credit card. And a terrific option if you're not able to rent anywhere else. Already referred friends and family here & I hope you do too after you rent from DT 24 Hour Car Rental.

The best service ever!!! Mr. Li saved our frustrations upon arriving late from our flight Breeze…read moreAirways from SFO to SBD Airport. We missed our car rental booking, closes at 8pm. We found Lee at google maps open 24 hrs for Car rental. He answered the phone and helped us to get a car!!! He drove the car and picked up us. It was a nice Chevy Traverse, provided us with a phone chargers. Excellent service!!! He was our uber driver on our return flight at SBD Airport to SFO. Hazzle free !!!What a stress relief!! Definitely we will call him again for a car rental!! Highly recommended for travelers!!! Thank you Mr Li...

It does take 2 shuttles to get to fox it was also half the price of other agencies. The staff was…read morefriendly, no line. Took 5min to get my car. I would say the car wasn't the cleanest had food in the crack of my seat, but again half the price I was fine with food and stained seats lol. To go back to the airport they offer someone to take you for $15, so convenient, the nice man that checks in the cars took me in my car back to the airport, so nice I didn't have to reload my 50lb bag to another car!

Booked through Priceline. Set a pick up time at 5:00 PM, called early in the morning to say there…read morewas a delay and asked to push my pickup time to 6:00 PM instead. Customer agent stated it was fine and they hold the reservation for 2 hrs post pick up time. Due to heavy traffic I arrived later than 6 but still within the grace period. Counter stated that I was late to my pickup time and when I said I was told there was a grace period she said the grace period was for a reservation and not my particular car. Fine, give me a different car. Nope. There were no cars. As people returned cars they quickly cleaned them and gave them to the next customer. She stated that if I waited they could give me a car. But there were a lot of people outside the office waiting as well and she couldn't give me an ETA. I requested a refund and she stated that she wrote up notes on my file and to call Priceline for the refund. What's the point of having a reservation (grace period or not) if there's actually no car to reserve?

I honestly love this location as it's not busy so getting your rental is fast. The staff is always…read morepolite and helpful. They always have a variety of vehicle which make it easy to just walk in and get your rental last minute. Definitely recommend this location and rental establishments.

Returned my rental here. One note if you are coming off interstate 10 and on South haven drive,…read moremake sure you turn right at east airport drive. There was no signs saying to turn right. Afterwards then there is signs on where to go. The person who greeted us on the return was really nice and friendly. She asked us how our rental was and if we had any issues with the vehicle. Overall a pleasant return. They have a shuttle service that goes to the airport terminals. Keep in mind that terminal 4 is one of the last stops on the shuttle. So it takes about 20-25 minutes to go around the airport before it gets to terminal 4. Make sure you have enough time allocated for this.

I rented a car for a little over a week and was very satisfied with my overall experience :) Latoya…read morewas very sweet and helped me with all my questions and any concerns. I did a lot of research for car rentals places and I'm extremely happy I went with them!!! The car was new and great on gas. Also picking up and dropping off was a breeze and I will definitely rent here again :) Yay !!! Thank you !

Terrible customer service. An African American young lady was incredibly rude that I decided to go…read moresomewhere else just to avoid dealing with her.