Phenomenal experience so far. After a subpar experience with Cox, I was thrilled that Webpass was available in the new building we moved into. The entire experience was smooth and easy: simple setup, fair pricing, and easy scheduling for the install. The technician, Jaimi, was on site 15 minutes early and was done with the install in 15 minutes. The service comes within 94% of the advertised speed, which is outstanding. We did choose to purchase a new router (not from Webpass) to take advantage of how fast the connection is, so if yours is old I'd recommend that. This is what internet service SHOULD be: fast, fairly priced, easy setup/billing, and no corporate craziness like the big providers. Here's hoping Webpass stays rad. read more

Excellent service if it's available for you. Not only is the internet extremely fast, the prices are very competitive and simple. The customer service is great (my technician was extremely patient and flexible with me as I had to run out and get a faster router) and the service has been reliable one month in. Why support something as evil as a cable company when you can get better service at a better price here? read more

I have never seen such fast internet... EVER!!! Highly recommended!!!! Also Jamie is very friendly and nice. read more

The customer service really is 5 stars, but I don't get the speeds as advertised. On my wireless network, I get around 50-60 download and up to 100 upload. I'm also using an Airport Extreme! However, it's still faster than what I had before with a large vendor. I used to experience a lot of drops too, i.e with my old company sometimes my internet would just take forever to load or would just cut out and reset. So far that hasn't happened with webpass. I was super impressed with the install, it was done in 5 minutes. Price wise, it's a lot cheaper than my previous company too. Overall, I would have hoped for faster speeds, but the price and general service warrant the 5 stars. read more

This is the second time in the past 6 months I have had issues with my internet service not working. Again today I called customer service and was unable to speak with anyone because they were experiencing high call volume so was forced to leave a voice message. The first time t his happened, I received a return phone call 2 days after my message and it looks like this time will be no different. If good customer service is something you like and expect, then Webpass should not be your choice as your internet provider. read more

Julio L. came to setup the internet in my apartment. However, we discovered that the main telephone jack had been tiled over during a remodel. Although it was a hassle for him and took longer than normal, he was able to setup the internet using the telephone jacks in the bedroom. He also helped me setup the router and showed me how to change the network name and password. Many thanks to Julio L., who was professional, polite, and persistent to get my internet up and going. I now have fast internet in my apartment-Thank you Julio! read more

Really knowledgeable technicians, unbelievably cheap service for how fast it is. It was also a very smooth process from first phone call to install... no hoops to jump through and very good customer service. I would totally recommend this to anyone living in an apartment complex downtown. You won't find any faster or cheaper service. read more

Webpass has changed my life. I had been an ATT Uverse subscriber for the previous 9 month, and it was miserably slow. After numerous attempts to resolve the connectivity issues through ATT, I finally cancelled my service and signed up for Webpass. Webpass showed up to my apartment that same afternoon. JAIME IS THE MAN! He had me up and running in 15 minutes. My internet speed has gone from 2 mbps to 200 mbps. Work files that used to take 2 days to download now take under an hour. Further, after I having problems with my own wireless router, Jaime came back by to help me resolve the issue. I have never known this kind of customer service from an internet provider. The only thing that bothers me is that I didn't switch to Webpass sooner. They may be the best kept secret in San Diego, though not for long with this kind of service and support. Thanks again Jaime, and Webpass! JB read more

Worst customer service, departments just blame each other for miss communication and client ends up being a victim.

Terrific customer service experience all around. It was Installed within 24 hours. The installer arrived at the start of the one hour appointment window and was finished in under 20 minutes. Notably faster than the ~20mbps from AT&T Uverse on laptop, phones and iPad...for less. read more

Some top-line amazing things about this service: 1 - SPEED. One speed offering, and it's symmetrical gigabit. YES PLEASE! I see about 700Mbps up/down when running speed tests, which isn't full gigabit, but daaaayum... 2 - PRICE / VALUE. There's one price offering, and it's $60/mo or $550/year (paid in advance). That's under $46/mo! That's...astounding. For comparison, Cox charges $60/mo (non-promo rate) for 15 mbps down / 2 mbps up. Cox doesn't have any service available at $46/mo on an ongoing basis. (AT&T's prices seem to start at $70, but I can't be sure because their website is garbage.) Sure, you might be able to call up Cox and talk them into giving you a lower price, but Webpass does it right. There's no "introductory rate", there are no tiers, there are no add-on services they try to sell you. It's just a good price on blazing fast Internet, or a superb price on that same connection if you're willing to pre-pay. You could try to call up Webpass and get a better deal, but I suspect they would (with good cause) tell you to take a hike. That's how it should be. 3 - NET NEUTRALITY. Webpass has a strong statement of net neutrality principles on their site, and doesn't do any sort of data cap funny business. They do make the point that illegal file sharing and 24/7 server hosting is against their terms of service, and remind you that this is residential-grade service subject to slowdowns, but that's about it. 4 - CUSTOMER SERVICE. Made an appointment through the website for a Sunday install at 9am, installer was on-site at 8:58am and done by 9:20am. Having dealt with Cox's 2-hour service windows, and Comcast's 4-hour service windows (which they would still somehow be late for), this was glorious. 5 - LACK OF BS. This one's harder to quantify, but when you go on Cox or AT&T's website and look for price / service level information, it can be tough to find. Webpass just lays it out there on their front page, and a quick address check confirms availability and speed level available on the premises. The only a couple nagging issues: 1 - RELIABILITY. I've only had the service for a week or so, and in that time I haven't seen it go out. However, it got slow during a rainstorm, and I've heard that there can be issues with weather slowing down or knocking the service temporarily. I believe that there's a microwave transceiver on-site that does the heavy lifting, so it makes sense. Still, it's an issue. 2 - AVAILABILITY. I love that my current condo offers Webpass, but it's lousy that I couldn't get it in my old condo because it was too small and old. Webpass is what Internet should be and I just want everyone to have it. If your building does offer the service, I highly recommend it. Some buildings have lower-speed service at this point, but Webpass seems intent on upgrading everyone to Gigabit if possible, so I'd say go for it even if all you can get is 100/100 right now. Finally, I'll say that Cox ain't all bad. They provide good service, were fairly reliable for the years I used them, and had decent customer support. But their prices have gone up a lot in the last year or so, and they keep making noises like they're going to enforce their stupid cap - they just can't compete with this. The only way to get decent prices in the long run with Cox is to play games with the retention department every year, and that's just not fun for anyone. read more

Eric T from Webpass came to install my connection today, and he was excellent; he obviously knew his stuff and was focused on delivering great customer service. When he had finished, we tested my connection and I was getting over 170Mbs both ways in Nob Hill, which is pretty amazing! On Wi-Fi with multiple devices going, I'm still getting 74Mbs both ways and the connection is rock solid. So far, so good - I cannot recommend these guys enough! read more

Plus's ++++ 1) Fast, Friendly & Professional Installation (10 min) 2) Fast internet! 184 MB Download speed over Apple Airport Extreme Router 3) Cheap! More than 1/2 Price I was paying with Cox 4) Easy online interface for monthly pay, customer service....ect 5) Service Doesn't Drop like COX use to do all the time 6) No more Cox! Cons---- 1) My pages load almost too fast now, so now I get all of my web browsing done quicker and have nothing to do. read more

Wow. I am so impressed with this service. My tech, Raul, was A-mazing. On time, quick, and efficient. He took care of configuring my phone jack and also took extra time to make sure my router and wireless were properly configured. I'm so grateful to you, Raul! I cannot express how lucky I feel to be in a building with Webpass service: I have already received emails regarding my account and billing. All of the information is extremely clear and without mysteries. Its becoming more and more clear why Webpass has such a great reputation: I will be recommending this service to everyone I know who has access. read more

Wait. Are you not using Webpass? 1. It's modem-less - installation took the time it took a tech to press a button. You just plug in your router and that's all. He was also fifteen minutes early and the time window was a point in time (i.e. 4 PM), not a range of 4/8 hours. 2. It's fast. 3. It's cheaper than your cable solution. 4. Simple web dash - not that anyone really cares, but it demonstrates how transparent the company is on billing and support. Ditch your cable provider. Make life better for yourself and upgrade to Webpass. I was skeptical for over a year and that was a mistake. read more

I love webpass. I was truly saddened when I found out the apartment I lived in last wouldn't allow them in the building, so when I moved out of there today, I called WP up immediately. The technician Justin was an awesome dude and was in and out in about 7 minutes. Guy really knows his stuff. I'd recommend that anyone who has the capability to get this service to get it immediately. Any problems I've ever had have been addressed super quick on twitter by their tech support and were resolved relatively fast as well. read more

The age of tyranny of internet-service providers has finally come to an end. Enter Google fiber, delivered by Webpass. Leave behind your laughable speeds of the Charter and AT & T mold and delight in the blazingly fast speeds of optics. Justin came and installed my internet. In five literal minutes. It was the greatest experience I've ever had with a new move, and I've had the pleasure of doing so 10 times over the past 14 years--from Ann Arbor, to New York, to Houston, to Riverside, and now to the glorious enclave of San Diego. Light-speed may not be warp speed...but it's pretty damn close. Enjoy your 4K streaming, and welcome to the next century of the internet. Peace and love, y'all. read more

I am living in a building downtown for the next few months, and I've been going crazy without internet. I read about Webpass and I feel it's a great option because there are no contracts. I was able to make an appointment for an installation the next day. I had a hard time finding an existing phone jack, but the install technician, Justin, was wonderful! He was precisely on time, very personable, knowledgeable, and took the time to help me understand the service. This took some patience, as I am not very technically inclined. I truly appreciate it! Why would anyone sign a contract when you can use this service? Thank you, Justin! read more

Amazing internet. I had the privilege of living in an apartment building who offered webpass. Unfortunately it was disconnected since it was no longer offered in the area. Please bring webpass back to pacific beach! All other internet providers can't compare read more

Really fast uploads and downloads. Netflix movies are very good with no pauses. Youtube is great in hi-def. Great service. Much faster than COX. read more

Stunningly easy and simple transition from Cox Cable to Webpass. After living in my new building for 1 month, I got a flyer in the mail telling me that Webpass was available in my building. Quick yelp search, saw the 5 star reviews and called the next day: Me: "I would like to setup your service" Webpass Customer Service Rep: "What's your address" Me: "It is....(insert home address)" Webpass: "You can pay monthly for $50 dollars/month or yearly for $450." **** Me: "I'll pay yearly" Webpass. "OK! We can come out tomorrow. Our available times to come to install are 10:30am, 11am, 11:30am, noon, 12:30, 1pm, 1:30, 2pm, etc...)." * Me: "uhm...really? wow...how about noon". Webpass: "Ok, we will see you tomorrow at noon" **** (Rates may have changed since) No exaggeration. That was the conversation on the phone. Nothing more, nothing less. No credit checks, no upsells and most importantly no 5 hour windows on when their technician will show up. Just an EXACT time when to expect their person to be there. Just pure Awesome. Next day, the dude called me at 11:45 am saying that he was a bit early but right outside my front door. Jesus. More awesomeness. Upon arriving, I let him in and within an hour my internet was up and running reaching download speeds of 100mbps. I'm in heaven. I'd definitely recommend webpass if your building offers it. Easy setup, fast service, and cheaper than cable Internet. Just win win win win win all around. Super Bonus Tip for all everyone that read all of these 5-star reviews and STILL want to stay with their cable Internet provider. I called Cox to cancel after setting up Webpass and the person at Cox immediately trimmed my Internet bill from $64/month to $45/month while increasing my download speed in an effort to keep my business. STILL more expensive and slower than WebPass, but if you live in a building with webpass your cable Internet provider probably knows about them and will do everything in their power to reduce your bill. Soooo if you MUST stay with them, call the cable provider and tell them you're thinking about switching. Who knows...you might get the same deal I got! read more

Very, very, very happy. Installer amazing, company responses and customer service so far superior to any I've known (ATT and Cox). I decided to move from Cox business internet to Webpass for two reasons: speed, and price. Service is in a live/work space, so I can choose to have residential or business-class service. Since Cox told me their business internet is slower than residential, I'll go with residential from now on. Oh, they didn't tell me this until months after installation of business internet & the 3-yr contract that went with it. MAKING MY INSTALL APPOINTMENT: Did it online, where I set up my installation appointment in less than 5 minutes. I could have had the very next day, but wanted to wait until today. They set exact appointment times (not "windows"). CALLED them today for answers to a couple of questions. Mostly importantly, does my paying a year in advance mean I have no way of ducking out of the whole thing? They explained that I have 60 days to decide if I like it. If I'm not happy, they'll prorate and refund, and I can go back to my other provider. INSTALLATION: Installer Jamie arrived five minutes early, everything complete in ten minutes. Explained many things to me, one of them being that wired connectivity is needed for the promised 200Mbps. SPEED TESTS before and after. BEFORE (Cox) 15.63 down x 3.27 up (contract promised 15x3). However, the recently promised huge increases in speed have never materialized (may have only been for residential customers). AFTER (Webpass) 89x95 with wifi, 421x447 wired. No, I did not omit decimal points. Honest. COST SAVINGS: With Webpass, if you are referred by someone, you get one month free (limited time promo). With that savings, my first year will average $42.31 per month (I am paying 1 year in advance, and getting 1 mo because of a referral). Even without any perks, my cost is only $45.86/mo (1 yr pd in advance). I paid $50.60/mo for Cox. No matter how you look at it, Webpass is a good deal for great service, great speed, great pricing. You know the saying, "fast, cheap, good - pick two"? With Webpass, you can have all three. P. S. Called Cox to cancel. Their automated attendant sent me to "customer retention" service, but their voicemail was full and not accepting new messages, so I'll have to call back in the morning. Why am I not surprised? read more

Worst isp ever. Stole my money and were unable to provide an internet connection. Fuck webpass

Yet again. Having issues, Internet works so long as it's not a video. Doesn't matter if it is a video on facebook your buddy posted or if it's the news; simply cannot watch any videos online. But the worst part is that nobody picks up the phone, why have the option of a technical support when they never pick up. I called last night at five, and waited on the phone for 45 minutes before hanging up (it also kept saying that I was the next one on queue) this morning I called again, and waited 20 minutes before hanging up because I need to go to work. ridiculous read more

The service works really well, for the price and convenience this is one of the best Internet services I've ever had

DON'T DELAY! Absolutely awesome! My condo in Downtown San Diego made Webpass available to its residents several months ago. I received notices from the Association and from Webpass about the service and rates. I delayed changing from AT&T U-Verse internet service. After deliberating I made the move, called Webpass and was given an appointment time for the next day. How's that for quick response AT&T? No several hour window but rather an exact time. On Webpass's recommendation I purchased Apple's Airport Extreme wireless router. Jaimi the installation technician called and asked if he could come a little early, which he did. Our situation is complicated because of my unit's size and configuration. We also have an older digital phone switch with multiple lines. When AT&T did its install of U-Verse the technician backed away from the complexity of the digital switch so we ended up with a modem-router and 2 extenders. The result was low speeds and interrupted connectivity. I was paying $81/month for 45 megs and ii typically got 5-15 down and 5-7 up. I had called AT&T support. The support tried to be helpful but the problem never was resolved. Webpass's Jaimi on the other hand seem to welcome the complexity and challenge and he very professional completed the installation. He knew exactly what to do with the phone switch and wiring. I am getting 93 megs up and down throughout our place. The 1 year subscription option makes Webpass a great value! I can't say enough positive things about having an ISP who actually delivers on its speed promise and handled the transaction end to end so professionally. Make sure you get a good router so you fully benefit from the speed Webpass makes available. Forget the Cox and AT&T bundles. Given their lousy service it's not worth it! read more

This ISP and their customer service has been top-notch. It's one of the main reasons I'm still in the same residence and look for this to be available before considering a move to any other building. Great service and a great value, they're highly recommended. Pro-tip, use a wired connection to get the faster speeds and consider upgrading your router if you want to take full advantage of this service. =) read more

I got these guys into my apartment building in SF. The speed was awesome and cheap. Everyone in the building cancelled Comcast and became cord cutters because the speed was so good and reliable. They guaranteed 100MBPS (because we had Cat 3 cabling) but one of their installers figured out he could wire up some extra, unused cables and I got 300MBPS (UP AND DOWN!) at most times. Slowest I ever saw it was 167MBPS. With Comcast I was lucky to get 40MB down and 5MB up. I'm now in Los Angeles and they don't have it here but hope they do, the second they do, I want it! read more

Every day you don't get this service you are losing money...period. This is the stuff the geeks use. BLUF: higher speed = higher def, smoother sports, more vivid picture, no more circle of death...at a price that can NOT be beat (I checked) Growing up poor in the deep south I had to learn the value of a dollar, I am as critical of a shopper as it gets. I wasn't displeased with my incumbent provider, but why get LESS for the same price? Oh, and don't forget the perks...local support, prorated service (don't pay for what you don't use), direct radio link via Ethernet (more reliable), no contract, I could go but you have better things to do reader and you've got yourself a 5-STAR product and a buy that couldn't pass up. Justin came into an old building with challenging old wires, ports, and confusing layout and ROCKED it!...30 minutes flat and respectful to the home, not only a great conservationist and impressive person, but excellent service which is rare these days. read more

Outages without explanations for hours, disconnecting the service for $60 overdue without notice, and final straw was talking to a representative who, after I asked to speak to a manager, said, ok bitch and hung up on me. read more

Webpass is hands down the best internet provider in San Diego bar none. Their customer service sets the bar very high. Incredible speeds very reasonable pricing and knowledgeable service staff. I would highly recommend their service to all my friends in the greater downtown San Diego area and to add it to your your building if you do not already have it. If your management team does not offer it I would push them to explore the very affordable option. Need a reference call us at the Grande South read more

Wow!... Just signed up for Webpass on Saturday & I was very impressed by the promptness & professionalism of my installer, Curt. He was actually early & had my new, faster home wifi network up and running in about 30 minutes. I'm trying it, side by side with my U-Verse internet, for 30 days to see what the difference is in speed & reliably. I was able to download an HD movie from iTunes, which would normally take at least an hour, in about 10 minutes!! So far, I'm very happy & will most likely be canceling my U-Verse next month. read more

Bobby from Webpass went above and beyond to help my business get internet installed at our new office. Excellent service, especially compared to the garbage you get from the major telco's. read more

I recently moved into a new condo that offers Webpass and immediately decided to sign up and test it out. I was very interested in their advertised speeds and price point. Setting up the installation was a breeze through the online account, Curtis Harvey came and performed the installation. Curtis was right on time (actually early!) and extremely professional and knowledgeable about the service. He had me setup and good to go in less than 20 minutes. So far I'm loving the service. After performing a few speed tests I am getting closer to 300 Mbps upload and download which is even better than what they advertise! Everything about Webpass seems better than my previous dealings with cable companies thus far. read more

Just got set up with Webpass. I have been using Cox for years and recently had issues when we moved. After several service calls the issues couldn't be resolved. Decided to give these guys a shot. Wow!!!! I have over 300 Mb/s wired speeds and around 40 Mb/s wireless. This connection is no joke, it hauls!!! 55 bucks a month I will give it a month and if I don't have any issues I'm going to pay for a year. Curtis showed up right on time was very quick with the install. We shot the biz for a few, talked Dachshunds for a min, and done. He made everything simple and set me up quick. At this point I highly recommend Webpass to anyone who has it available, the connection is fantastic. I will update if I find any issues. Buy a good router and you won't be sorry. I am running the TP-LINK AC1750. read more

I hated dealing with Time Warner Cable (long waits on phone, renting a modem and then having to wait hours to return it), so when I moved and saw that Webpass was an option, I was happy to switch to a smaller company. Can't recommend Webpass enough: internet is high-speed, outages are *extremely* rare, and customer service is quick to respond to questions by email. read more

Webpass is exceptional in all aspects. I called to on my way home from purchasing a new modem to setup with my service and the technician Curtis Harvey was at my house before me! He was a cool guy, helped me install everything, and included the cabling required to setup my service. The best part is that I get 100 mbps download and upload! That's 4x faster download speeds and 20x faster upload speeds than Cox for the same price! read more

Excellent service, installed on time in minutes. It's such fun to live on absurdly fast internet speeds. We regularly see 300mbs on Wi-Fi and more hard wired. Not sure what the absolute top speed is in practice but once you get past 100 it really doesn't seem to matter. We are running HuLu with live TV on 4th Gen Apple TV and it's fabulous, no softening or pixilation ever. In my building you can only have one outlet per apartment but adding a Google wireless router effectively means that every device is better than hard wired. If you can get it go for it. read more

Finally! An alternative to those giant F%^&ing cable internet providers! Orders of magnitude faster, much cheaper, and no contracts or ridiculous fees. read more

Webpass is great when it's up. (Which is most of the time) The issue is when you have an issue you will wait hours to get a support representative to troubleshoot issue. If you need a reliable connection and prompt customer service Webpass may not be the best option. I had very few issues the first year I had this service. It seems like something was changed this year and they are not able to provide timely service. If you rely on your internet connection for work related activities think twice before signing up for Webpass. (I have been sitting on hold for an hour and a half waiting to speak to a support representative. Completely unacceptable. ) read more