We hired Weather-Tite Roofing & Construction to replace the weathered wood siding on our home with James Hardie siding. After doing our homework and getting several estimates, we chose Weather-Tite.
We were initially told the project would take five days, but it ended up taking fourteen. Throughout the process, my husband had to closely supervise the work due to repeated mistakes by the installer. Many issues had to be identified and corrected by us rather than the crew.
The installer, Hector appeared to lack experience with homes that have replacement windows like ours. At one point, he suggested removing the windows entirely, which was unnecessary. My husband had to step in and explain how to properly complete the work without doing so.
There were multiple workmanship concerns, including:
Gaps that were improperly addressed with excessive caulking
Cleanup that we ultimately had to handle ourselves, including nails and debris
Significant issues with the upstairs portion of the project
An outdoor electrical outlet that was trimmed incorrectly, preventing a cover from being installed (my husband had to fix this himself)
Damage to our screen door, which required us to push for proper compensation
The installer even left our job during the project to provide an estimate to a neighbor
Kaleb, our salesperson, was responsive and consistently came out to verify concerns and help resolve issues. We truly appreciate his efforts and professionalism during a very frustrating process.
Unfortunately, our experience with Brock, the project manager, was very different. His communication was dismissive and at times disrespectful toward my husband, despite the clear and ongoing issues with the work. Rather than acknowledging the problems, he seemed to defend the crew's performance. My advice to you Brock is go to your website and retract your quotes. Because customer satisfaction is clearly not your top priority!
While we are ultimately satisfied with the finished appearance of our home, the process to get there was extremely stressful. Based on our experience, we would not recommend this company to others.
Denise P. read more