I had a horrible experience with Mahmood. he told me that my Wolf wall hood would be ready in a couple of days. Here we are weeks later, with no follow through by this salesman. He was very unprofessional, pushy and absolute no follow through. read more

I had an issue with my dishwasher which was under extended warranty. Carrie R. in customer care coordinated the repair which went smoothly and the problem was resolved. Much appreciated!!! read more

Looking for an alternative to the big-box store experience? Then go to WDC. We worked with Abul, and he was fantastic. I recommend you speak with him when you go into the store; he is honest, humble, and helpful. The overall WDC buying experience was easy and fast. read more

We received fantastic service from Sarfaz with our kitchen rebuild. We lost our home in the Thomas Fire and he guided us through selecting the right size and functions for our needs. We highly recommend Sarfaz and the team at WDC of Oxnard. Thank you! read more

We purchased a washer and dryer from here and then paid for delivery and install. They did not install the dryer properly which made the dryer malfunction and never work. We purchased this back in December and have been trying to get a refund and our unit picked up since then...so almost 3 months!!! They keep telling us they are working with samsung, meanwhile we are stuck with a dryer taking up space in our garage that does not work for over $1000. I will never come here again. read more

As good as it gets! Great location, plenty of safe parking, marvelous selection of ranges ( what we needed) and very polite and helpful associate Dan who under promised and over delivered! We needed a new range since the old one finally died. Shopped online for good value and found WDC was most appealing. The ease of getting what we wanted and having it promptly delivered and installed, including the removal of the old stove helped the family immensely! Very happy, we are! read more

This place is a joke. HORRIBLE customer service and zero follow through. Sarfaz was my salesperson, passed off to me by the manager Arlo. In the beginning I *thought* Sarfaz was a good guy. My mistake. He proved to be worthless and unprofessional. I bought multiple appliances from them - 48" monogram stove/oven, hood, microwave, fridge, and dishwasher, and then suggested my father purchase a new washer/dryer as well from them. You'd think with the amount of money we spent, they'd be more inclined to assist, or at least follow up. When I had my stove installed we quickly learned it didn't work. I called Sarfaz to let him know there was an issue and asked that it be replaced. Not only did he do nothing helpful, he gave me the runaround. He didn't have the time for me and did not help rectify the issue. I was so frustrated with him after multiple phone calls and emails, and asked to speak to Arlo each time. Sarfaz went radio silent. Eventually I tracked Arlo down, only to find out Sarfaz never told him I wanted to speak to him, nor that there was an issue. Arlo did assist after much complaining on my part but it took almost TWO MONTHS for me to get a replacement stove. It was ridiculous. Then about 6 months later my microwave began to have issues, and when I emailed them both - neither responded. These guys don't know the first thing about customer service, and it seems they don't mind trying to pass off broken appliances and relying on the parent companies to deal with fixing the issues. Not trustworthy at all. **In Response to store manager reply** The delay in review does not change my experience. And it appears I am not the only customer who has had a negative experience with appliances that did not work properly in reading your reviews. Arlo may not have been at that particular store but he was still with the company in 2018 when the issue was resolved. I purchased my appliances at the very end of 2017, they were delivered 2018, but as mentioned it took some time on your part for installation of new stove. What prompted me to finally write this review is the fact that I also had issues with my microwave this year, which should not be happening with top of the line appliances. I received no response when I emailed Sarfaz about the problem. Would you like me to forward you the email? After writing this review, Yes, Sarfaz reached out to see what he could have done differently, which was a bit of a shock because it seems he has conveniently forgotten how it all went down. read more

Outstanding service by Sarfaz Patel who processed my order; and by Mark who tested and wrapped a display model GE microwave for me. These gentlemen and the manager and entire staff in the store were very professional, cordial, and helpful with the transaction. Also, received immediate follow up call to schedule the installation, and promise of extended warranty at no cost. Highly recommended. James Corbett read more

After posting my review I was able to get someone who took down all my concerns and quickly reached out to provide a resolution and determined that replacing the defective fridge with a new working fridge would be the best option. I am pleased to say I have a new working fridge, however I wish I had received one when I reported it not working after 72 hours of receiving. read more

I highly recommend WDC for the amazing customer service I experienced from Stone. He went above and beyond any customer service I've experienced in any company. He sourced out a lot of things for us in our renovations. He also called up to find out that we would've put the wrong item in our house that would've cost us a bunch of money. If it wasn't for him we would've made a huge mistake. He saved us from a real bad problem. I don't know anybody else that would ever go out of their way like this. He is an amazing fantastic sales person but also WDC is very lucky to have him. Thank you Stone for all your help! We love our beautiful bath tub filler! We will be purchasing more items here. Great quality and awesome customer service. read more

Bought a LG fridge and found there was a slow leak inside the fridge that lead to warped floorboards and bubbles throughout our kitchen. At first, communication with WDC was fine, they had the installer come out with an LG technician to inspect. They assured my wife and I that they would be involved in resolving the problem, however once they concluded it was an issue with the fridge and not the installation (which is still up for debate, in my opinion), they refused to be further involved. I've been left with dealing with LG directly and, as you can expect, they refuse to take blame for the issue either. So now I have two companies unwilling to take accountability and kitchen flooring that needs replacing. This isn't how a business should be run. I would highly recommend going through another company to buy your appliances, the whole process with this leak has been terrible and WDC has no integrity. Fridge was fixed and is now working fine (and we are enjoying the fridge), however if I could return the fridge to WDC and not give them my business out of principle, I would do so. read more

DONT BUY ANYTHING FROM WDC. THEY PUSH DEFECTIVE PRODUCTS TO GET RID OF THEIR EXTRAS FROM THEIR WAREHOUSE TO CONSUMERS. Worst product ever, I bought a GE Monogram for $13,000.00 that broke down and died in 30 days and the owner John Freitas just referred me to their warranty company rather than being held accountable. All I was asking for was just an exchange for a brand new one since this one is a defective fridge. I will never buy anything else from this company. All they want to do is just push the consumers to buy what they have extra in their warehouse so they can get rid of their extras and that is exactly what they did to me. read more

We recently did a bathroom/kitchen remodel and decided to go to WDC. Sure glad we did. Chuck provided us several options for picking out the perfect vanities, assisted us with choosing the right sink faucets and shower accessories. He is very knowledgeable, patient, professional and friendly. Was a pleasure meeting Chuck and working with him - I would highly recommend Chuck. Also, Jacob in appliances was helpful. Answered our questions and provided options. Sarfaz helped in Jacob's absence and was just as helpful. Overall WDC was just what we needed to help make our remodel a success and look great! Thanks. read more

I needed a new washer and dryer Went in. Knew 99% exactly what I wanted. They had it. Bang! Done. Terrific delivery/installation. Going back for a new dishwasher tomorrow. Not only did I need a new dishwasher but during the week my refrigerator died (PU!) Now I am even more impressed than ever. Mahmoud took care of everything to help me get exactly what I wanted. In addition he magically arranged my installation within three days! Who does that?! I am only sorry there isn't a WDC Pasadena (where we have additional property) because I never want to shop for appliances anywhere else. read more

we paid over $2000 for a new LG washer and dryer. When delivered to our house, we were told that if anything did not work, they would "send us a new one". The washer never worked and we spent over a month speaking to customer service and completely got the run-around. They did not honor their word and send us a new one. A month later, we still have a washer that does not work. If there was a Zero Star review, I would have given that instead. They caused a month of frustration, never followed up on anything, and pawned everything off to LG. read more

Walked in and was in dire need of a chest freezer. We were told that they had more coming in but not sure when for the size we wanted. As we were leaving, Brennen P jumped in and sold us the floor model they had. He wrapped it for us and helped throw it in the truck for my wife. Great customer service and went above and beyond. read more

We went to WDC to look for a stove and microwave for my mom. We wanted to gift her both for her birthday. Chanell and Jacob were the best. They helped us make the best choice. Ensure that the appliances were delivered on time and gave us the best price. My mom was so happy and surprised. Thank you Chanell and Jacob for everything! read more

WDC Kitchen & Bath of Oxnard - Appliances Near Me - Oxnard, California

I highly recommend WDC for your next appliance purchase. The sales team is knowledgeable and ready to meet your specific needs, and they will match the price of other retail appliance stores. Chanell, the manager at the Oxnard location, was extremely helpful when I returned a dryer which was replaced immediately. If you want excellent customer service, WDC is the place to shop! read more

We went in today and there was 4 reps just sitting there staring at us. We walked around and looked and they just peered over like meerkats. So after 30 min of walking around like idiots we took our business to Lowe's where we got greeted immediately and spent an hour with two different people and a manager going over our new appliances and bathroom toilets and faucets. Their loss, so I guess we didn't look fancy enough to approach being we've finished remodeling our home. Really irks me when companies like this judge and treat people as if they don't exist. read more

Horrible service!!!! Bit helpful at all!!!! Yes I understand it's a pandemic and staff is short and supply and demand is a mess, but set reasonable expectations. If you know there's a 6 month wait for a dishwasher maybe help them pick a different one!!! Won't ever go back. read more

I just got a call 10 minutes ago regarding my range (stove & cook top) on an order I placed back in January 2022. I had ordered a Cafe refrigerator, Cafe dishwasher, hood for the stove, and a Cafe range. The dates they gave me for delivery were end of May. Needless to say the delivery dates kept getting pushed out. Refrigerator finally came 7/15/22, hood and dishwasher came 8/2/22. Range was supposed to be here in September. Now I find out it won't be here until October!! This is the worst company to every buy appliances from where they have to be ordered!! I know others who have ordered some of the same appliances from a appliance store in Sacramento had got them within 3 months. I will never buy a thing from them again, and highly encourage others to go elsewhere. If there was a negative Star rating they would get -10++. read more

No star rating! Worst experience. Ordered a dishwasher, stove and hood fan.Appliances where delivered however the sales person failed to order the duct kit for the fan. I have waited patiently but It has been about 3 months and Still no duct kit. I have had to reach out the sales person on my own to ask about the status.I was given yet another date that it supposedly would be delivered to another store, still no definite date. I received a msg from someone from the Torrence location the caller did not identify himself and the msg was very unclear. When I called the Torrence location back the receptionist was very rude and not helpful at all. Was put on hold for not sure what reason, someone picked up then abruptly put me back on hold then I was disconnected. I called the location that I purchased my items and was told that I should have received a call from the Torrence location manager because the Oxnard location did not have a manager.I asked the sales person I was speaking with to reach out to Torrence location to have the manger call be back. Left messages to have manager call me back and nothing. Called Oxnard back spoke with the same sales person he assured me he gave the message to the Torrence manger. Oxnard salesman called and spoke to Torrence location he assured me I would get a call back in 30 min and if I had not I would need to call him back. I refused and suggested he give me a call to follow up. I did not get a call from either of them. Total of 5 calls and I can not get 1 call back. read more

We found everything we needed to complete our kitchen remodel at WDC. Pat was extremely helpful with expert product information and sound advice. We left WDC with everything we needed and with a feeling of satisfaction and relief that we had made great choices. read more

We were in desperate need of a dishwasher since ours was back ordered for 1.5 years and Chanell was able to locate the model we wanted and had it available to us in 3 days! We appreciate the speedy service! read more

If you are in need of top quality merchandise and guidance on bathroom fixtures make sure you talk to Chuck in the plumbing section. I remolded two bathrooms and eventually a third ( my mother in law) and Chuck was instrumental in my choices. He guided me to the proper fixtures that I would need and parts to complete the job as well. Being a former plumber, Chuck has the knowledge and experience to get you everything you need. I am very happy on the quality of my remodels and I would recommend Chuck and WDC for all of your home needs. Thank you Chuck, John Franchi read more

I wish I had seen the reviews before I purchased from these crooks. I bought a couple dishwashers from them that never worked and they refused to help in any way. Also they just couldn't be ruder people. I called and asked to talk to Michelle about my problem and she wouldn't take my call. She denies I'm real on yelp but won't talk to me. What else do you need to know bout these people? read more

After my high quality brand dishwasher burned out after only 6 years of light-moderate use, I decided I wanted to switch to a Bosch. Bosch was out nationwide because of the Covid supply chain but somehow I found one at WDC after many weeks of looking online and even calling Bosch. I knew exactly what I wanted because I saw a store model elsewhere and was able to purchase it quickly over the phone with Matt Pratchard. Install went really well with Joel's Plumbing that Matt set up for me. It's good to be not to be hand washing everything again! read more

If I could leave no stars that would be the rating they would get. Yes, I didn't roll up in my Mercedes so I didn't get any help. No one was in the store but employee's. They were to busy making coffee and chit chatting to help me. Since they are on commission that would effect the employee pocket book. There was only one person working, the poor lady mopping the floor. They have nice displays but don't try to buy anything. I've heard that they are usually great until you have to return something or replace it. Buyer Beware !!!!!!! read more

I purchased all of my fixtures for two bathroom remodels from them through their plumbing specialist Pat Burke. It turned out that he was the same person who helped me 15 years ago for another house, when he was with Ferguson in Ventura, which closed a while back. Pat did a great job for me. He knows his product lines very well, has excellent follow up, and is a pleasure to work with. I highly recommend him. read more

Gas leak after installed by WDC. We bought a washer and dryer from WDC Oxnard and paid for WDC to install the units. 12/23/2020, two hours after WDC installers left we could smell gas in our laundry room. We shut off our gas valve immediately and called Southern California Gas. The Gas company explained that our dryer was improperly installed. WDC had incorrectly stacked an adapter and created a gas leak. Gas was constantly seeping into our home. We paid the gas company $63 to properly install our dryer. I spoke to the manager of the Oxnard store and his lack of concern was appalling. He refunded the installation charges and told me they were going to give me an extended warranty on my washer for free. That was his solution. No explanation as to how WDC would make sure this doesn't happen to another family. How does this family owned company not understand that it is not about the money but the safety of my family and neighbors. How could they employ "installers" of gas appliances who do not know what they are doing? Why didn't they test for a gas leak after hooking up my new dryer? Shame on WDC sending out untrained people to install gas appliances. read more

Jonnie possibly can be found at the front desk. Knowledgeable, personable, professional and patient. Consider his advice on purchasing and installing an appliance. He is a great help. I hope corporate HQ takes note of this up and comer. From a very satisfied customer. read more

We remodeled our entire kitchen, from floor to light fixtures. As an avid cook, one of the most exciting parts of this remodel was all new appliances, specifically a 1 of a kind refrigerator that I absolutely loved. However, because of it's popularity it came later than the rest of the appliances. Which was fine, but when the warehouse delivery guys came to install it, ( our contractor was long gone,as the entire kitchen had already been completed) they could not get it to fit in the custom cabinet space. So they eventually got it stuck in the space, 6 inches out and left. I was very upset about this and how they rushed me. So I called and talked to the sales manager, whom sincerely apologized, and guaranteed that he would make sure I was happy--whether with a new purchased refrigerator that fit better or with the same one I already loved. So the next day he and our salesman Daniel, personally came to our home, And did an INCREDIBLE job repositioning the refrigerator, so it was flushed (and not stuck and sticking out) with the cabinets (as designed). We--were--thrilled! And the way they treated me (as my husband was out of town) was some of the best and most refreshing customer service I had seen in a long time! So yes, we recommend getting appliances here! We felt like they didn't just treat us like a dollar sign, but more like a family friend. read more

We started working with Pat at WDC in Oxnard over two years ago when we started planning a bathroom remodel. Due to the pandemic, we had to put everything on hold. However, Pat was extremely helpful during this protracted process. He is knowledgeable, patient, returns calls and email messages in a timely manner, and all around, the best to work with. We have bought many appliances over the years at WDC, and with Pat's able assistance, we are now ready to move forward with our bathroom remodel. Thank you to WDC and especially Pat! read more

I purchased a cast iron under mount kitchen sink to replace the one I recently had installed which was damaged by my ex-roommates. All the contractors said it couldn't be done but I had already purchased the 137 lb sink. The manager at DWC Oxnard listened and helped me with my impossible project! Now my kitchen looks as good as new! read more

Ashley in the customer care dept. couldn't have done a more superior job. We tried to work with the manufactuer of our Refridgerator, with out success, and she stepped in and worked with them on our behalf, and now we are scheduled to have a new replacement refridgerator, shortly. Could not have done it so smoothly without her. The manufactuer cust service is no service at all! Thank you Ashley read more

We had an excellent experience with Sarfaz at the WDC store in Oxnard when purchasing our refrigerator, he was very helpful and professional. Delivery and install went well. We had an issue with the fridge the next day, it was not making ice, was leaking water and making a popping sound. I contacted the store manager Chanell, she listened, was very empathic and understanding. She kept in contact with me throughout the day and took care of the issue within 48 hours. This was our first purchase at WDC and we will definitely be back for all our kitchen and bath needs due the excellent service and staff at the Oxnard location. read more

Horrible customer service. I was all set to give a 5-star review based off of the good prices, but in the end I wish I had spent more money elsewhere. I ordered my appliances on 12/6 and was told they would be delivered on Wednesday, 12/14. I never received a call so I followed up on Tuesday 12/13 to get delivery time. I was told the schedule was full and they couldn't deliver my appliances on 12/14 and that my fridge was damaged so that had to be re-ordered. After a lot of grumbling, they magically found time to deliver to me on 12/14 and after more grumbling they delivered a loaner fridge. Long story short, the loaner fridge doesn't work. My food is half-hazardly thrown into 3 coolers and I have been told the earliest they can deliver my new fridge is Saturday. I have a birthday party and a holiday party this weekend, so a Saturday delivery won't work at all but all they could say was "Sorry" and I was even told it wouldn't be fair to bump someone else's Friday delivery by a few hours so they could squeeze mine it. Fair?!? Ha! If I could, I would cancel the entire order and send it all back, but that would just put me further out for being done with this entire mess. So I have to just deal with it. Next time I will pay more for good customer service, clear communication & a company that is willing to do whatever it takes to fix their mess. Have I mentioned I've spent about $100 on ice at this point waiting for a fridge that works? Ugh! So ready to be done with this company. read more

We are remodeling our kitchen & bought the GE Monogram pkg from Sales Rep Mahud Reza. He was so courteous, friendly professional & extremely helpful, 1st over the phone, then in person, at the WDC showroom in Oxnard. Mahmud took a considerable amount of time to work with me, answering all my question & giving me a wonderful deal on the pricing. We are waiting delivery at this time. While Mahmud was assisting me, Chuck Brown in plumbing was assisting my husband who was very impressed with Chuck's knowledge & very helpful attitude. Can't say enough good things about this two gentlemen read more

WORST PLACE EVER! Stay away from this rip off store if I could I would give them negative stars. We bought every appliance from kitchen to laundry. Every Single thing we bought has broken so far. Our refrigerator door hinge is broken and the factory can not replace it. The garbage disposal is stuck and won't open. Ice machine has a factory problem. Just bought a washer and dryer that the employee told is is the best around! In less than 3 months it already has problems dryer barely dries clothes and the washer has a door problem that the technician said these are known for problems. Don't waste your time with this place they are a total rip off. You have also 15-30 days to return your appliance if it is not the one you like with no questions asked they will tell you other wise. Better to go to best buy across the street than to deal with these scam artists. read more

I ordered a custom bathroom vanity through WDC and am so glad I did! I originally purchased a vanity through an online retailer and was extremely dissatisfied with the quality so went to WDC in Oxnard. I needed a narrow depth vanity which was hard to find, but Pat at WDC was able to quickly show me some great options. He provided cost saving ideas for the countertop and helped me locate a clearance sink bowl. Shipping and delivery were on schedule and I appreciated being given a realistic timeline. The position of the hardware were incorrect on the drawer fronts and Pat made sure to get new fronts with the correct placement. I was hesitant to order something custom due to cost and the hassle of figuring out the details, but in hindsight it was a great decision. The quality and customer service really made a difference. read more