I rarely write negative reviews, but after a year of dealing with this sofa, I feel other buyers should know about my experience. From the beginning, the seat cushions have been much too soft and have never provided proper support. When I sit on the sofa, I sink deeply into the cushions instead of being supported. The lack of firmness causes my hips to drop, leaving my lower back unsupported. It has become so uncomfortable that I have gotten up with significant back pain, and on one occasion I was literally doubled over after sitting on it. The company has replaced the foam cushions twice, but neither replacement solved the problem. The sofa continues to sag, and the seating support has never been what I expected from a new piece of furniture. The most disappointing part has been the lack of a permanent resolution. After multiple repair attempts, I expected someone to take ownership of the problem, thoroughly inspect the sofa, determine whether the issue is the foam, the cushion construction, or the support system underneath, and make it right. Instead, I still have a sofa that is uncomfortable to sit on despite repeated attempts to fix it. A sofa is a major investment, and I expected it to provide lasting comfort and support. Unfortunately, that has not been my experience. They have not stepped up or reached out to me to resolve this matter. I see that David L, the owner, stated 'glad to make your shopping experience pleasant. We look forward to seeing you again.' Well, my shopping experience wasn't pleasant and they made no attempt to rectify the problem and they definitely won't see me again. read more

A big heartfelt THANK YOU to David and Jesse at the Couch Potato from our family! It's a big deal to our family to spend on a large piece of furniture, especially on our limited budget. A lot of thought went into what and where to buy. We are so thankful we chose this place! First off, David and Jesse are knowledgeable and professional, and it's obvious they take pride in what they do and have great concern and care for their customers. It's not just a job for them! Jesse delivered the couch himself 3 days after we bought it. He was efficient and careful, and did it all with smiles and professionalism. Through no fault of the store, however, the couch we bought had a manufacturer defect and so did the replacement that was first sent. It took us about a week and a half to finally get the couch we paid for. With the impact on us financially due to the amount we invested in it, of course we were more than concerned and worried. But, through the whole situation, David and Jesse were prompt to get answers for us and were on the phone frequently with the manufacturer on our behalf. David called us several times himself to update and reassure us. He had great concern for us, and wanted to make sure we were happy and satisfied with our purchase. You just don't get this kind of customer service from a big box store, and especially not from the likes of Amazon. I always wondered why this small shop on the corner of Seaward and Main has been there for what seems like forever. Now I know why! I highly recommend The Couch Potato, and David and Jesse for your furniture needs - trustworthy, friendly, professional, and caring service. We will come here again when the need arises. Thank you, David and Jesse! read more

My new couch has just arrived . Showed up on time . Thank you Jessie ! Took my old couch . Took about 25 minutes . I recommend the Couch Potato. read more

Huge shoutout to Jesse for the smooth and professional delivery! super friendly, on time, and handled everything with care! Also, I'm absolutely loving our new couch from Couch and Potato Futon and Bean Bags. It's beautiful, comfortable, and exactly what we were hoping for. Great quality and an all-around excellent experience from purchase to delivery. Highly recommend! read more

The Couch Potato - Mattresses Near Me - Ventura, California

This store is a jewell. Great customer service. I needed only a futon frame and it was delivered within a week of my order. The salesman worked with me and I was able to buy it at sale price. Thank You, Couch Potato read more

I have the best experience shopping at the couch potato. Jesse is the best he delivered on a Sunday. He got me the best deals on my new couch and TV table. I highly recommend couch potato. read more

Just bought a lovely futon bed from Jesse at Couch Potato. He was very helpful and easy to work with. He delivered the futon and set it up himself. It looks beautiful in my guest room/office. read more

I've bought from them over the years mainly because of their outstanding customer service! Jesse is awesome and is always super friendly and helpful! He goes above and beyond. I love how they stock Sleep & Beyond products. When they didn't have an item in stock, I was able to have them send it to me - it arrived super quick and for a better price than I could get online! read more

Jesse was excellent to work with. He guided us in selecting the perfect couch and assisted with the delivery process, making the entire experience smooth and stress-free. read more

To the crew at couch potato I just want to start with saying thank you so much, my house feels more like a home and the furniture and beds turned out amazing just like I pictured , I appreciate your delivery service and the care you put into your customers, you are one of the best sales men I've ever met and i rate your store a 5! You got everything exactly the way I asked I appreciate you and your team, Thank you so much once again!^_^ From a happy customer :) read more

Jesse is The Man. What a fantastic businessperson in a great shop. Everything about his service was unbeatable, I'm serious, you will NOT find a nicer or more honest, efficient and helpful hard-working person in retail sales! No rush, no up-sell, Bought a mattress and headboard & frame here at The Couch Potato 5 years ago, and a jumbo beanbag, a fine experience then, as now. When it was time for this new mattress, kind of a no-brainer to drive 5 minutes, park in back, walk in the back door, and buy another one. Jesse also did the delivery of my Made in California mattress, with a call 15 minutes before arrival, as promised!! read more

I would like to share my experience of excellent customer service I received when buying furniture at Couch Pototae. Jesse at Couch Potato was very knowledgeable, personal and friendly. Our couch was delivered quickly and in excellent condition. Couch Potato has a variety of furniture options at great prices. The customer support & care from start to finish was Awesome! Thank you Jesse Sincerely Marti B read more

My first experience with this company was 20 years ago. When I needed another futon mattress, I remembered the good experience I had with them. And today, Jesse Lepe reminded me why I wanted to return. He was knowledgeable, cheerful, helpful, and delivered my mattress the same day. read more

The Couch Potato is first class in 2023! My wife and I have been looking to get a couch and/or futon since the end of 2019 .... then COVID happened and put everything on hold. We came back in 2021 to look at option, then came back again in 2022. FINALLY in April 2023 we came back and got our green full size, and we LOVE IT! Every single time in the past 4 years that it took us to make up our mind, Jesse was patient, helpful and never pressured but always was assertive with his suggestions, help and was friendly. He was even funny; he kept saying stuff like, "This is the queen and this is the full" ... and I was all, "Hey, my wife IS a queen, but why are you calling me a FOOL?!?!" And he ran with the joke every time. Jesse is good natured, helpful and he delivered the futon and frame HIMSELF the same day I bought it. He drove it himself AFTER the store closed and drove it all by himself from Ventura (where the store is) to Oxnard (where my wife and I live). As my wife and I paid and left, there was another lady who came I'm asking if they could deliver their couch today, and Jesse did not hesitate. What a great place! THESE DAYS, in a time where customer service is lacking and you go to places where waiters, cashiers, are lazy and you can tell they don't want to be there,... NOT SO with The Couch Potato and Jesse. You can tell they care about their work! Very professional. WILL I COME BACK!?!? YES! I am a customer for life. The Couch Potato and Jesse know how to treat people! read more

The Couch Potato - Mattresses Near Me - Ventura, California

Great selection. Excellent service. Jesse was super helpful and knowledgeable about the products.

I was in need of a twin mattress for a trundle bed and didn't want to spend a ton. JESSE was super helpful! I bought a mattress at a great price and as soon as I got it home I realized it was too thick to close the trundle. He was so kind and was able to replace it for me with a mattress that fit. There was no fuss and he even met me in the parking lot to take the return mattress back and load the new one. Kudos to Jesse for his customer service. I was VERY impressed. read more

Great selection and top notch service. I had been looking for years for a futon but could not find an actual futon anywhere. Other stores said they had futons but all they had were cheap couches that unfolded. On Thursday I walked in and Jesse showed me several styles and I found exactly what I was looking for. He also had several good looking upholstered mattress covers to select from. With his help I was in and out in no time. On Saturday he delivered and assembled it and made sure everything was to my liking before he left. He also assured me that they have follow-up service if I have any questions or need further assistance. I couldn't have asked for better service. It's clear that this family-owned business takes pride in providing great customer service. read more

Jessy was super helpful!! He even delivered my couch THE NEXT DAY personally. Great customer service and I'm happy to support a local shop! Thank you! read more

Great service! I reached out to Couch Potato because I was looking for a dresser drawer with 4 drawers. Not only did they custom build it for me, they also delivered it to my door! I will be recommending everyone I know to get their furniture here moving forward and highly recommend it to you as well! read more

I'm a long time customer and recently purchased a futon chair that converts to a twin sized bed. Jesse was very helpful and supportive of my shopping and purchase process. He also supported my assembly questions and walked me through that process. I will continue to recommend this business to others. My queen sized futon purchased nine years ago is in great shape. I appreciate the quality of the products here. read more

Quality & great service all around ! Highly recommended ! Jesse thank you very much Well taken care of from the beginning to the install Of my second futon Wishing you great holidays and a prosperous New year I'll be back ! read more

So friendly and professional and helpful and just cannot say enough good things about them. Great, local business - I am happy to support them and recommend them. read more

Professional services from day one to delivery date.The staff and especially Jesse were so accommodating and knowledgeable. They put the LOCAL feeling back into the neighborhood. Will definitely be back for future projects and purchases! read more

I don't recommend this place at all. They came to put a bunk together wrong screw where placed. Then the owner came to "make it right" he made the whole bigger with the wrong screw. Fast forward 6 months and am still waiting on him to correct the problem. I paid cash for the bed and two bing bags. The bed is falling apart due to wrong screws quality of the bunk is trash they use come press card board as material. The owner David said he would come back he never did and he stop answering my calls. I regret being a customer all in out horrible experience. It's obvious he ain't worried about customers I told him it was for my kids. I would not recommend this place to any one period. "Still waiting for him to make it right" read more

Jess looking for a sleeper couch for my little studio for two months Quality products!!! I met Jesse last Thursday and came in today and his dad helped me out again and made me a heck of a deal and he's delivering Tuesday Now I can relax ! read more

Bought a nice beanbag chair here. They have a great selection. And different types of fillings. The owner is extremely nice and very accommodating. He helped me to figure out exactly what I wanted. Highly recommend this place. read more

Very satisfied with my new dresser. Jesse helped us picked up the perfect one to fit in our room. Quick and easy deliver as well. Great service!! Thanks you! read more

I recently needed to replace my bookcase bedframe and spent several days online looking at 4 different vendors. I had narrowed by search to one well advertised vendor and one model. I decided, since I had been to the Couch Potato several time and drove past it weekly, to stop and see what they had. I bought there and was very satisfied by the service, selection and value. 1. The quality of the bed frames was far superior to the online options. Instead of pressed wood chips it was solid pine, I had a choice of many stains colors instead of 1-4 colors, the frame was made for me and I was able to make small changes in the design which, of course, none of the online options provided. 2. Jessie's service was very good. He greeted me and introduced himself as if he was glad I was there. He showed me the options, explained the processes of picking a style, size, stain color, price and timeline. I did not find a model that I like on the floor so he brought out "The Book" that contained all of the designs available. I found the one I wanted right away, he made photocopies of the picture, gave me the price breakdown and timing and when I said, "I want to think about this and will contact you when I am ready." there was no pressure to make a decision. 3. The value was much better than online. I would have waited just as long as it took the online vendors to delivery my bed but I would have had to carry it into my bedroom and assemble it myself, Jessie delivered my bed, put it together and helped me move the mattress I had in another room and the mattress I had been using. He was friendly, courteous, on time and quickly assembled the bed for me. I highly recommend Couch Potato because of their service, selection and value. Jessie was wonderful. Additionally, when you buy in Ventura, your sales tax stays in Ventura. Brenda read more

Jesse is the best, accurate, friendly and knowledgeable. thank you and will be back again thx!

Great place to get some furniture! Jesse was a tremendous help with everything! Some good customizations with some quality materials!

I recently purchased a bed frame at couch Porato. The entire experience couldn't have been better. I was very satisfied with the quality of the frame as well as the style. What I really appreciated was the professional, friendly, and helpful service that was offered by Jessie. He was enjoyable to work with and knew the business and stock availability. I was able to pick up my purchase in one day. Congratulations on 50 years of business in Ventura. Thanks, Jessie. I highly recommend shopping at Couch Potato. It is a fun store! read more

The cover is a futon cover. Not sheets. Along with that is it was never opened. I've worked retail please. No worries I will not shop your store a will continue to tell people your practices and go to Amazon cheaper and they will return. It's a futon cover unopened unused. People are tired of hearing because of COVID. read more

We just purchased this bean bag from The Couch Potato. The owner is very friendly and the bean bag is extremely comfortable. We are gonna love jelling on it while watching the fish or tv. If your looking for a couch, futon or bean bag please support this small business. Lots of variety and sales right now. read more

The Couch Potato - Comfyyyy bean bag - Mattresses Near Me - Ventura, California

David and Jesse, reliable, honest, provided a good selection, price and service. The best part was supporting a local small business. Great experience! read more

Great place! Good service, good prices, Jesse was awesome. Followed up about my appointment, came on time, was very friendly, put my futon together including adding the cover. Only place in town where I found what I was looking for. read more

we stopped in after passing by and just to look not thinking we would actually buy our couch for our new home. Jesse was fantastic with working with our budget and setting this up for us delivery wise and was so flexible! thank you for your outstanding customer service and for coming and setting up our couch for us! we will definitely go back for filling up our new home with furniture to make memories with! thank you! read more

Exceptional customer service by Jesse. He was very knowledgeable about products. Great selection of bean bags of all sizes and colors and futons and futon covers. Will shop here again! read more

Amazing futon selection! Quality materials and mattresses. Delivery and set up was fast. Jesse placed my order, delivered it and Sud the set up. This is a No Pressure to Buy place of business. My son loves his new futon with drawers underneath!! read more

Under new management since February, I highly recommend the Couch Potato for your futon/ sleeping needs. I recently purchased a full futon set- with a wide variety of frames, mattresses and coverings you can put together the best set for you. Robert is knowledgeable and set up our new frame after our special order arrived within a week. read more

This place is great. We've been going there for years. They have very comfortable couches and futons. Customer service is excellent. Jessie went over and beyond to help me out. We will definitely be back for our next couch! read more