Alex at the Pro Desk at Floor & Decor is absolutely amazing at what he does! He consistently goes above and beyond to help his customers and takes the time to answer every question thoroughly and in a way that's easy to understand. What I appreciated most was that he genuinely wanted to make sure we found exactly what we were looking for. He never once made us feel pressured to purchase something just to make a sale. Instead, he patiently explained our options and helped us make the best decision for our project. Exceptional customer service like his is hard to find these days. I was so impressed with his professionalism, knowledge, and honesty that I've already recommended him to several friends. If you're shopping at Floor & Decor, I highly recommend asking for Alex at the Pro Desk--you'll be in great hands! read more

Stopped in this morning at Floor & Decor to get some ideas on shower products and tile as well as vanities for a potential bath remodel. The selection of items is fantastic with top quality products at competitive pricing. We found some very nice products that may work well in our proposed remodel. Great stock and inventory. The store personnel were also very friendly and professional. Highly recommended. read more

We went to a big box store just to make sure we were satisfied with what we had already seen and we actually changing our design plan. This meant another trip to see Rodney. He once again knew the product and took us immediately to the area so we could pair it up with shower floor tile. He is a pleasant and great employee and we're so happy to have connected with him. read more

This is our go to place whenever we need tile or wood floors. They have everything you need for the installation as well, the options are endless! Plenty of easy parking and pick up is a breeze. The staff was friendly and it was not very busy here. They have something for all tests and price ranges, highly recommended if you are looking to upgrade in your home! read more

Porcelain slabs? Too darn bad. You can LOOK at samples of the beautiful porcelain slabs in the Oxnard store. Most are 10 ' tall by 5' wide. You can PAY for the slabs in the Oxnard store. But they are stored in Carson,, 65 miles away, a 2 hour drive each way. Can they be delivered to the Oxnard store, where you saw and payed for them? NO There are 2 Delivery options : 1) Floor and Decor will only deliver them to your house. Direct quotes from JJ, the Designer with blue hair : "Delivery will double your price". and "Don't be surprised if they deliver you a pile of tile dust". Also, who bears the risk of this careless delivery? ME, THE CUSTOMER. 2) My tile contractors waste 5 hours to get the slabs here. The blue-haired JJ: "Because they will be more careful with it". Who bears the risk of this delivery? ME, THE CUSTOMER. So many questions. Why are the Floor and Decor delivery team so careless with a PREPAID order? Why am I paying double, yet the delivery risk is all MIne? Why is the Oxnard.store selling something they can not deliver? When I said "I'm out". JJ reassured me "Sometimes they don't break the slabs". read more

I picked up some bamboo flooring here the other day. They have baseboards precut to 8 ft compared to home depot that is 16 ft long with do it yourself saw cutting. They have a lot of nice bathroom displays such as vanities read more

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Even though I don't live in the area, this Floor and Decor is my store of choice! Why? First and foremost the staff. Karina always goes out of her way to help me find what I need no matter what store has it in stock. Even the warehouse staff are above and beyond friendly/helpful... kudos to Jon and Alfredo!!! Did I mention great prices? Did I mention a great selection? Did I mention an awesome return policy? I would give the store more than five stars if I could!!! read more

Beware of False Marketing Claims - Avoid Floor & Decor Floor & Decor makes bold claims about product quality but refuses to stand by them when issues arise. Their D- rating and 1.3-star review on the Better Business Bureau (BBB) speak for themselves--countless customers have faced the same unwillingness to accept responsibility for subpar products that fail to meet advertised standards. I purchased Optimax Sapelo Shore planks specifically for their advertised "durability," a claim made by sales staff, packaging, and in-store comparison displays. However, after installation, I quickly realized the flooring was nowhere near as durable as promised. When I contacted Floor & Decor, they denied my claim outright because I had already accepted and installed the product--completely disregarding the fact that durability is something you can only assess after installation. Spending thousands of dollars on flooring marketed for its resilience, only to have it dent and scratch from something as minor as a dropped pen or TV remote, is unacceptable. Yet Floor & Decor refuses to take any responsibility for their deceptive marketing. Perhaps the most telling sign of their poor product quality is the store's own display model. When I first purchased my flooring in October, the display looked intact. Now, just a few months later, that same model--installed and mounted by Floor & Decor--is visibly falling apart. Keep in mind, this display isn't even exposed to foot traffic or daily wear, yet it's breaking down just like mine. If their so-called "scratch-, dent-, and gouge-resistant" flooring can't even hold up on a display, how can they expect customers to believe in its durability? Save yourself the headache and shop elsewhere--Floor & Decor does not stand behind their products. read more

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The employees here don't know what they are doing. My husband and I went to order our materials for our home renovation. And all the employees we spoke to each told us different things were either in stock or not. But they didn't agree what was in stock or not. They all looked at the systems and it seemed like they had no idea how to read their systems cuz they couldnt figure it out. It was very confusing. In the end we placed the order because the financing deal was hard to pass up, but we ended up getting called about something completely different not being in stock, which now puts our renovations behind schedule. Really the employees need more training in learning how to read what's in stock and what's not. read more

Edith in pro services is amazing, was told by another associate a particular Tile was discontinued, within two hours Edith found it and had it shipped to the store within two days, I highly highly recommend Edith as the go to associate, if I could give this woman more than five stars, I would definitely do it, great job, Edith, you're the woman that keeps me coming back to the store read more

Wow. As a tradesman the showroom is impressive. If you can't find it here it probably isn't being made. Customer service was top notch. Most tile shops locally only seem to want the high end jobs and design fees. Definitely will return. read more

Thank you Store Manager Yarden for confirming that Floor and Decor Warranty does not honor durability claims made by in store salesmen and marketing materials in store and on product. It is very important for your customers to understand that the claims made are entirely false and do not exist in reality. I purchased flooring solely due to its "Extreme Durability Flooring" , yet it can easily be scratched by dropping a tv remote or silverware. My flooring was no where near any of the claims made by Floor and Decor, yet they still deny any and all responsibility for their intentionally deceptive marketing. Management is rude and entirely unwilling to acknowledge their deceptive selling practices, don't get scammed by these con artists. Very poor value for the cost, considering they do not provide a product the quality they claim and advertise. read more

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The customer service was absolutely terrible. The staff could not honor their own advertised deals, and when I asked them to honor their word, instead of taking accountability for their mistakes made by their own reps, they turned it around and called me rude. Good customer service is about owning mistakes and making things right. And it was so easy to make it right. Im shocked at how unprofessional and dismissive the interaction was. I'm always surprised that companies would rather spend more on marketing than treating existing customers well. If you're considering shopping here, double-check every detail before making a purchase. I'd recommend looking elsewhere if you value honesty and respect... not to mention having a good day. read more

I can really appreciate the Oxnard Florida decor after using the Woodland Hills store. The people in the Oxnard Star are much more attentive and helpful. Starting at the front when you meet LORAINE who is always cheerful and helpful. Thank you very much for your service. read more

We needed a whole house of tile so we decided to stop in at Floor & Decor just to browse around. As we strolled the rows and rows of beautiful tile I asked an employee if there were any designers onsite to help us and we were introduced to JJ and how fortunate we are that we were. She was very knowledgeable and patient with us and guided us through every aspect of how to choose and purchase the tile we needed. My wife had a vision and JJ made it a reality. Great service , beautiful tile, all at a great price. 5 stars all around. read more

Enough time has passed since their grand opening and my first review and it looks like management has done a great job training and organizing the store. Our most recent experience with Floor & Décor was much better so I am now updating my old review. Floor & Décor is a fantastic store for all your flooring and home improvement needs. The store has a huge selection of flooring options, ranging from hardwood and tile to vinyl and laminate, all offered at competitive prices. The store is also known for its helpful and knowledgeable staff, who are always willing to answer questions and provide expert guidance on selecting the best flooring for your home. Another highlight of Floor & Décor is its commitment to customer service. My past experience with various Floor & Décor locations is their efficient and friendly checkout process, as well as the ease of returning and exchanging products if needed. Additionally, the store offers a range of services, including installation and design consultations, to make the process of upgrading your home as seamless as possible. So, if you're in the market for new flooring or other home improvement products, Floor and Décor in Oxnard is a top-notch store that is well worth a visit. read more

I like the products they sell. Things are displayed well and they have items in stock so your project isn't delayed. The prices are a great value for the quality of their product. read more

We are doing a complete remodel of our house and find the prices and selection at floor & decor very good compared to the big box stores like HD and Lowe's. We have used them for tile for all three of our bathroom remodels. Everyone in the store is helpful and the design team feature is really nice as they can sometimes suggest combos you wouldn't necessarily have thought of. They also take returns on the unused tile for 90 days which is great. Will definitely continue to use them for home improvements! read more

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I had the pleasure of working with Nader today at the Floor and Decor on Ventura Road in Oxnard, CA. He was a very patient soul and even contacted my contractor to help make my flooring order a pleasant experience with all three of us onboard. I would highly recommend this location and the exceptional customer service. Debi Rector read more

We are remodeling our rental master bathroom. JJ helped us in the process and gave us some helpful tips for our rental property. The store is clean and organized, and the staff are friendly. Thank you, JJ and Floor and Decor staff! read more

I walked into the store and spent 30 minutes looking at flooring. There were three employees at the front sitting around who did not acknowledge me nor did they ask me if I needed any assistance. Two other employees walked by me several times. Again, there was no acknowledgment or offer to help. I will not be purchasing from this store read more

Worst customer service. If you can get past the lazy, non verbal and sarcastic women with purple hair. You deal with a manager that has no skills what so ever. They act like they are doing you a favor for taking back product and make every excuse about your returns. The prices are not any better and sometimes higher than others, prefer a customer friendly environment. Not ever going back! read more

If I could give a 10 I would!!! James and Paola made our experience absolutely amazing. They helped with picking out the color scheme for our walls and floor, put the whole order together in one simple swoop. We walked in with an idea and left with everything needed for our project. These two honestly put an ease to what was already a hectic makeover. They had wonderful ideas as to what would match or not. They stayed with us from beginning to end and even packed it all up in our car. read more

Great service and a huge selection. Wish I knew about this store sooner! I'll be back before my next project! read more

The manager Yarden, called me personally to apologize and that they would make improvements to customer service. He also offered me a discount on my next purchase to make up for time and gas spent on the wasted drive over, thank you. It helped on our next purchase as we came back and spent another 1k on bathroom tiles yesterday. read more

This is a great place. Located across from Costco in Oxnard, easy to find and plenty of parking. First off they have a lot of people to help you on the floor, but if you prefer to browse and be left alone they are cool with that too. We went one day and made our notes came back home took measurements and came back the following day and we were lucky enough to meet Roxanne. We are remodeling a bathroom, this is the fourth one we've done and I have to say working with Roxanne just made the process a whole lot easier. Wow! I came in with a list that our contractor helped me to make and Roxanne guided us to every item we needed, had lots of helpful suggestions and knows the process of rebuilding a shower down To all the little trim pieces. We settled on a Carrera marble tile for our shower which was beautiful and had an excellent price. They have a huge warehouse with so many options it's like Disneyland for adults. Ceramic, porcelain, granite, marble, glass tiles as well flooring options and a few vanities. Plus they have little floor model set-ups of baths and kitchens for inspiration. I honestly feel like Roxanne put the whole thing together for us which is something I usually have to do and calculate all the math which I hate. And when we were done picking everything out we sat down and she brought us a print out of everything to go over to make sure we had all the numbers right and the exact items that we had chosen. Honestly we have two more projects ahead of us and we will definitely be going back to Floor and Decor to assist us on those as well. So much easier than going to Home Depot or Lowe's. A special thank you to Roxanne! read more

Floor & Decor - Endless options - Home Decor Near Me - Oxnard, California

What a disappointment! I never write reviews but this one needed to be written because Floor and Decor needs to retrain their employees on customer service. From the beginning when we stepped foot in the store, the staff at the Oxnard location were just standing around, there was no "Hi, can we help you?" They were not even doing anything. So until I actually asked where the vanities are located they just pointed it out saying it's in the "back on the right." How vague is that direction? There was not an ounce of initiative to even want to help. Their vanities were okay and we finally found something decent. Also, don't be fooled, the vanities are not as durable as it seems online. We asked the front how to purchase a vanity and they pointed to the direction of the customer service area. Edith the rep was rude and grouchy until I had asked for her name. Then she softened up a bit. When our contractor picked up the vanity he said it was damaged. So we had asked if they can order a new one and when the new one arrived it was worst than the first one. They pulled out other vanities of the same style and our contractor said they were all bad. F and D gave us the option for a 10% discount and our contractor had said that it would cost more than 10% to fix the vanity so we decided to get a refund. When my husband called the number to get a refund they were not helpful at all and had to explain that all the vanities they had showed us were damaged. I'm not trying to complain just to be rude; but hopefully this will narrative of my experience will help improve F& D customer service and products for other customers out there. Pls retrain your employees. read more

Floor & Decor - Scratch - Home Decor Near Me - Oxnard, California

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Laid out wonderfully. Morgan was extremely helpful and very knowledgeable. Answered every question I had.

Floor & Decor has been my go-to store for design and material choices/options. In particular the help I have received from JJ has been invaluable. JJ and I started planning out a project almost a year ago and she has meticulously handled all the updates and product call outs. More recently I have joined the Pro Premier program and Ronette Luna has taken my calls and arranged for timely pickups of materials and has been quite lovely to call me back and help me with some discontinued items. I am so glad to have them on my team and they are making my project go much smoother. read more

Took 3 days to get a hold of them for 1 min question. Then the dude just hung up on me after answering said question.

Another great shopping day at Floor And Decor with Joseph R. Thank you for your help!!

Doing a bathroom remodel so we've bought hundreds of dollars of tile and supplies. Will probably be thousands deep by the time we're done. Tried to exchange an opened, but unused tub of premixed grout because the wrong color got picked up, but manager James refused to let us exchange. In fact, he wouldn't even come up to the front to discuss. Moises and another employee were down to let us exchange, but they had to ask James over the walkie. Soooooo, looks like we've find another place that's not going to penalize us $50 for an honest mistake all in the name of maintaining the corporate cash box. Wonder if the loss of future sales was worth the $50 James. Hope they give you a raise. ​ read more

Floor & Decor - Here's us shopping for supplies at Home Depot instead. - Home Decor Near Me - Oxnard, California

Found awesome flooring and Morgan was amazing. I called and was freaked out about a clip together flooring we had just bought. He was calm and pretty knowledgeable. He was able to assist with guiding us through some options to better our diy flooring outcomes. He helped us out and calmed us down... the diy process can get pretty stressful. Had a great experience with Morgan over the phone and in store. read more

One stop shop for in stock flooring and tiles They were nice and helped me. Straight forward service. I only purchased tiles I did not use their planners read more

Rob at floor and decor is an absolute amazing employee and provided superior service. He clearly knew what he was doing and he got the job done efficiently. Kenneth at floor and decor is an excellent employee as well. He was nice and kind and was willing to help when other people just walked away. Specifically, I asked a gentlemen in a red polo and another gentlemen in a green vest for assistance and they literally just walked away without assisting me... and the store was not busy at all. Rob and Kenneth should be promoted!! I was in floor and decor for 3 hours. It took 2 hours of me standing around before anyone even asked if I needed help. Anthony was the first person to ask me if I needed help and assist me. I was so happy that someone finally was available. Most importantly, during the loading process, Rob and Kenneth got the job done and didn't just walk away, like others did. Rob should be the manager. I was there today and if Rob was not at this location today, I can say with 100% certainty that I would have returned my order and been VERY unhappy. I was frustrated, and confused during the entire loading process Until I was assisted by Rob. Rob just simply did his job and was not mean!! He did his job in under 15 mins and had me out of the store quickly and my tiles out safely. My tiles are perfect and without Rob's help, I would have returned my order and walked out. I am VERY happy and that's 100% because Rob made the loading process 100% perfect. read more

JJ appreciation post! This store has the greatest selection and was a one stop shop for our bathroom remodel. Everyone here seemed very helpful but JJ was OUTSTANDING. She is so knowledgeable and really helped to guide us in making the right choices for tile. Exactly what we needed as choosing tile can be very overwhelming. I felt like I owed her money by the end of our shopping experience since she stepped up and was basically our interior designer. Highly recommend this store and definitely hunt down JJ for some expert advice. read more

Thank you to Mari for all her help with my tile order. She was more than helpful. Also, Nathan went above and beyond loading all my tile and the rest of my purchases Into my truck. I am recuperating from an tendon injury and the staff (Mari and Nathan) made sure It was an easy shopping experience. read more

Bright showroom with amazing varieties, cheerful and extremely helpful staff. They have tiles that you would not find anywhere. Best of all, their in house designers are there to help you find the perfect match. I worked with JJ and she has been extremely helpful and nailed the design for me. I had so many questions about the tiles and one of their staff Spencer was always there to answer my question. He was extremely helpful and very patient. Always wear a smile on his face. I highly recommend this place. read more

I want to take this opportunity to say that Ronette and Nader helped me place my order over the phone. Both were quick, efficient, knowledgeable, really patient with me, kind, caring, professional and a really great asset to your Staff Nader was absolutely amazing, he was so very patient and caring. He certainly deserves to be a Manager. I highly recommend this company with employees like Nader and Ronette. Well done Nader and thanks with all my heart for your patience and caring! read more

We are in the process of remodeling our downstairs bathroom and needed wall and floor tile for our bathroom. We thought it was going to be a daunting task. We subsequently were helped out by "Michelle". Michelle was so helpful taking the time to assist us with showing us what the tile would look like on their computer program. It wasn't long after that we had the tile we wanted thanks to Michelle. It isn't often nowadays to get the customer service one would expect but Michelle was over the top. Floor and Decor should be proud of the customer service Michelle provides. We will definitely return and recommend Floor and Decor to our family and friends due in big part to Michelle. Thank you Michelle Sharon & Robert read more