I have been using WDC Kitchen and Bath Center for years now and have had a great experience in…read moreoutfitting two kitchens and and laundry rooms with wonderful service and reasonable prices. But I really want to give a positive shout out to a recent experience I had with WDC last month. I live at the beach, and my Miele dishwasher that's about 5 years old hasn't had any issues whatsoever, except, from being at the beach, and a second home (not used everyday) over time a couple of the racks have deterriorated with some rusting issues. I ordered two new racks online from Miele before Christmas- they were pretty pricy. But they arrived in what I would call 'funky' condition, there were a couple of loose pieces that both myself, and my super handy husband could NOT figure out. I was sure Miele had sent us defective racks... but before I called them, I decided to take them into WDC hoping that someone there would tell me what was going on. I showed up at WDC on a slow weekday afternoon, because I knew this might take some time, and both Martez Houffen (Sales/Order Fulfillment) and Robert MacDowell (Store Manager/Sales) were a little perplexed with the racks well. At first. But, with EXCELLENT customer service, they took the time to see that the racks were assembled perfectly. Problem solved. WDC is my go to for all of my applicance needs! Thanks Robert and Martez, you made my day!

Whenever I get the WDC flyer in the mail about their "big sale" it's a reminder to share with other…read moreVentura County residents our experiences. We made two major purchases from them since we moved to Oxnard, the first was for a Samsung refrigerator that they sold us a 3rd party warranty for. I am pretty sure the reason they don't sell you an extended warranty from the manufacturer (you will get an offer to buy one from the manufacturer if you register your purchase with them) is because they are NOT a Factory Authorized Dealer. I know more than a little about this as I worked for IBM Corporation for 32 plus years and held jobs in sales and sales management that also included managing the relationships with our business partners. There was and is always a fringe of what are called "gray" marketeers who buy factory seconds (defective and/or damaged products or factory returns. It's easy to spot when you walk in the door, there are dozens of manufacturers products on the floor, but delivery can be sketchy and you need to check the products out both in and out of the box. Our Samsung refrigerator was broken more than it worked, the third party warranty company was nationwide, but the actual repair was performed by companies that employed primarily men dressed in paramilitary clothing who spoke bad English and had obviously no formal training from the manufacturer. WDC would ask you call them first, but they were slow in placing our service call so I tracked down a number to the third party directly and eventually got referred to a manager in Dallas, TX who was a decent guy and promised that if our refrigerator broke one more time he would replace it. It did, he lived up to his word, and we got a check in the mail. Remember you are not me, I have thirty two years of training and experience working with a wide range of customers and I can be the last person you want calling you. Not too long after the purchase of the refrigerator we made a much bigger purchase that included: dishwasher, oven. hood and range top. I know, and yes, I didn't claim to always be smart. This time WDC sold us a different 3rd party warranty, Allstate, as in someone bought a piece of the Sear's empire out of a bankruptcy court. Here's a helpful hint, when you go into a WDC store ask to meet the General Manager or get a card from that person, it you do that's like the golden ticket from Willy Wonka. There is no such person, they are all random sales people and if you pursue it they will transfer you to their main location in Moorpark, it's also their HQ. The owner and manager does not live in California and is semi-retired, that is what they told me . The woman who answers the phone is a pit bull and called me a liar and threatened to call the police if I showed up at the door. So much for satisfaction guaranteed. Do yourself a favor and stay clear of WDC, you get what you pay for in this world and and they are bad news and you could end up with defective products that make your life a nightmare.

Thank you Neena for outstanding customer service. I truly appreciate you walking me through some…read moreoptions. Your follow up is always very timely and you have a wonderful approach. I felt smarter after meeting you ;) I look forward to sharing more ideas with you and the staff very soon. Cheers !!!

It is a pleasure to be able to share my gratitude for, Nicole Concepcion, of ProSource in Oxnard,…read moreCA. A contractor referred me to this store to pick out my wood flooring and he specifically recommended that we work with Nicole. I definitely wasn't looking forward to a sudden remodeling project but from the moment my daughter and I walked into the business, and met Nicole, we felt like we had won the lottery! I went from dread to delight in a matter of minutes. Her personality and professional demeanor was refreshing. "Nothing" was hard with Nicole by our sides! Choosing from innumerable samples is my worst nightmare. Nicole easily guided us in the decision making process for our wood flooring, then our tile and finally our cabinets! We actually enjoyed the process! Most importantly, when there were glitches or issues, because that's how life is, Nicole was at her best. She was always available by phone and quickly jumped into action multiple times. We felt extremely confident in her skills and knowledge. The contractors that she recommended for us were proven professionals that she had longtime working relationships with, another huge plus! Remodeling in a hurry is not an ideal project but we had an excellent experience and happily recommend Nicole, and ProSource, to our friends.

First off I had an original 1960 very small kitchen for 27 years. My husband and I are newbies to…read moreremodeling a home and were unsure of process and what to expect. We were finally able to get our kitchen updated. My husband and I received a few bids. We selected California Kitchen Creations, they were within 5k of other bids, we selected them over others for a few reasons. 1. Our first encounter with Emily was wonderful. She eased our nerves and she knew exactly what I was looking for, rustic minimalist with a Mediterranean touch. She walked us through the process, how they work and we put a tiny fee, which gets credited to project amount, for a quote and mock up of our design. 2. The quote was very specific and laid out costs for everything and had no hidden charges. There was a definite timeline. This made us relaxed in knowing so we could plan ahead. We also liked the pay as you go process. 3. The design was beautiful and Emily met me at the tile store and was always available for our questions. We rented a pod, which I suggest because the team was able to store their equipment at the end of the work day. Each day they came at the scheduled time and worked until 4:30 pm. No erratic hours. The team cleaned up and put what they could away each day. They were polite to us and my doggies, even though they barked at them. We had a total gutted kitchen so of course there is noise and dust. And there was a plumbing surprise, which really was not a surprise. The supervisors were always one phone call away for issues or answers. I can't say enough. They created a beautiful kitchen for us that we could never imagined. The square footage of our kitchen has not changed, but it feels and looks so much larger now. Our house is so beautiful now. Shout outs to: Kress, Cody, Alfredo, Josh, Lacey, Kurt and everyone else who were great, respectful and polite.

I highly recommend California Kitchen Creations! I couldn't be happier with the work performed at…read moremy house and my mom's house. Bill, Peggy, and the entire team have been fabulous to work with. In 2019, Bill and team completed a full kitchen remodel at my home in Oxnard. I was so impressed with their work that I contracted with them again in 2022 for a full remodel of both bathrooms. They also replaced the old worn builder-grade linen closet, cabinets in the laundry room, and in the home office. The results are amazing (see pictures attached). Everyone who comes into my home, comments about the beautiful kitchen and bathrooms. The team just completed the kitchen in my mom's Ventura mobile home, and she loves it! She noted at the very beginning of the project how everyone is so professional and friendly. She had a great experience. I always have appreciated that Bill walked me through the layout and the timing of each stage of each project and helped me make design choices based on his years of experience. I was handed a calendar for each project just before they were set to began, and they always stuck to the calendar. In some cases, they were ahead of schedule. I so appreciate the expertise, skill, and professionalism that Bill and team brought to each of my projects. I highly, highly recommend California Kitchen Creations!

I am so frustrated with Best Buy right now. We bought a refrigerator 3 weeks ago. We have had 4…read moredelivery attempts and not one was successful. First, they brought the wrong refrigerator. 2nd time: Right refrigerator but damaged. 3rd time: right refrigerator but still damaged. 4th time: Right refrigerator but guys said they couldn't bring it upstairs. I said the other 3 times people came they all saw where it was going to go as our home is designed with the kitchen on the second floor. Not sure if I want a 5th try. The incompetence is breathtaking. Every time they say you have to prepare so I have to empty the refrigerator and move furniture, etc. How they deal with such incompetent delivery people, I don't know.

Ask for Jonny and you'll get the best customer service from an appliance company EVER!…read more I walked in knowing the models and discounted prices that I wanted. It's really nice knowing that you can get either the Best Buy discount and/or Pacific Sales discount. Plus, you can't beat their 10 year service plans. Compared to Best Buy, there's no question which one logical people would choose. I had issues with delivery out to Temecula, but Jonny was there each step of the way to get everything to work out. I bought a Frigidaire all-fridge and LG steam washer & dryer. The fridge was the easy one. But with the small space in my home's laundry closet, had multiple issues installing the LG. After two plumbers and alterations to the gas line and the water lines, the LG is ready and running. If you want personalized care even when you least expect it, then ask for Jonny (manager). Otherwise, I'm pretty sure the delivery division would've talked me out of LG steam and into a different model. Just remember, appliances go in your home. And if you're a true homeowner, then you want it to last throughout the years. Get what you want!

First and foremost, our experience with Re-Bath Pacific Coast was beyond fantastic, especially…read moregiven the "difficulties" of our home. It is over 100 years old, was a restaurant in town in the 1920's, and was hauled up a big hill in the 1940's and plopped in a field! Mama and Papa raised three kids here with ONE bathroom. so when we decided to get a new shower and called Alex Flores, the salesman for Re-Bath, we knew the challenges Alex and his crew would face...and, boy, did they face them!!! What a marvelous job they all did. Alex outlined the contract in excellent, layman's terms detail and it was followed to a tee! Then, Victor and Gabriel, two brothers, came out to do the job. With our existing shower, and what was behind it, just putting in the pan took four hours instead of the usual thirty minutes. The guys got here at 9:10am and left at 9:10pm and the install was PERFECT!! They didn't miss ANYTHING, including a great job cleaning up! We are extremely happy with our finished shower and will ALWAYS recommend Re-Bath Pacific Coast to anyone!

Looks like my review was deleted so I'm going to rewrite it…read more They were hired through Home Depot to have a shower and a bathtub redone. While the workers did their best (overworked and underpaid), the end result was horrible. The actual product they sell is cheap, hard to clean, and visibly low budget compared to what they sell you on. Customer service and management is horrible. Inspections failed 4 or 5 times. The inspector said if they have to come out one more time to a failed inspection, they would have to start charging. What ended up being a 6 week project turned into over 4 months. I understand that some projects take a long time but this wasn't a full bathroom makeover. They were ONLY doing a 1 person shower and tub which was all drop in and not custom built. Not to mention we had to patch a hole and repaint the walls outside the bathrooms because they were sloppy with handling. We also had to re-caulk a lot of it as it was lumpy and peeling after a few weeks. I think what really set me off was their follow ups. I spoke to them when I noticed things started going down hill. Then complained when it looked like nothing was getting better. Even complained to Home Depot in hopes they could do something as we went through them. Afterwards, they followed up acting like the previous conversations never happened and everything was perfect. And then today I get a text asking about us an inquiry we sent in like they haven't already done the work. I don't know what CRM they use but they need a new one or need to train their staff better . I wish I still had my photos of the initial work as this was before Covid. Stop reaching out to me. Side note: the only positive thing about the whole experience was they left us a rubber duck. Most expensive and headache inducing rubber duck.

Amazing experience - didn't have what I was looking for the first time - but I came back again a…read morefew weeks later and got exactly what I was looking for and the best prices too - it's no fluff but knowledgeable

I could not recommend them enough. They are a 5 out of 5 and one of the vendors that we enjoyed…read moreworking with the best! Susan is so helpful and went the extra mile to procure the exact slabs that I dreamt of for my kitchen remodel. I had decided I wanted Silestone by Cosentino Calacatta Gold quartz but jumbo slab size and I needed 3 of them to complete the project. Her warmth (a fellow Southerner who has relocated out West), her professionalism and her ability to beat the other prices we had received made it a no brainer to buy from her. She kept me informed the entire time with the order and she had them deliver the slabs to our fabricator in sun valley. When we are ready to renovate the bathrooms or if we decide to upgrade and buy a different house in the future - I know that I have my vendor for stones.

Overall, we had a good experience. We originally got a quote for our project in October and was…read moretold that work would start and finish between late February to mid March. As mid February came around, we had no word from Rebath on the status of the materials. After repeated weekly followups via email and text message, we were told multiple times that the materials had shipped and that Rebath would reach out to us to confirm installation dates and times once the materials have arrived and been verified. This back-and-forth went on for close to two months, and due to the lack of transparency or consistency of information, we began to worry that we had been scammed, and that the large sum of money we had provided up-front in good-faith for the project would be gone. Fortunately, after emailing an ultimatum to Rebath, 1 week later the materials were confirmed delivered and installation was scheduled shortly thereafter. Our installer, Tyler, was awesome - super communicative, transparent, and efficient. While the install took a few days longer than anticipated due to a few unexpected delays, he made sure to explain the situation to us all along the way. The final product result that Rebath installed was great. Without the contractor and his final result, I would have rated them as a zero, as their initial expectations-management was completely off which led us to worry we had been scammed. We strongly feel that Rebath really needs to work on their project timeline management during the quoting process, as well as customer expectations management in the areas of transparency, clarity, and information accuracy during the material manufacturing and transport phase.

You will be sorry hiring this company to remodel your bathroom. They are quick, to be sure, and if…read morethat is your only consideration by all means, hire them. If you want any kind of quality, you need to look elsewhere. I am stating this from personal experience.

Stopped in this morning at Floor & Decor to get some ideas on shower products and tile as well as…read morevanities for a potential bath remodel. The selection of items is fantastic with top quality products at competitive pricing. We found some very nice products that may work well in our proposed remodel. Great stock and inventory. The store personnel were also very friendly and professional. Highly recommended.

We went to a big box store just to make sure we were satisfied with what we had already seen and we…read moreactually changing our design plan. This meant another trip to see Rodney. He once again knew the product and took us immediately to the area so we could pair it up with shower floor tile. He is a pleasant and great employee and we're so happy to have connected with him.

The whole team was courteous, efficient, responsive and professional…read more Their price was fair, their communication regarding time frames was adhered to and the job was completed in a timely manner. The installers were professional and communicative about certain steps that needed to be taken. We could not be happier with the finished product, as well as our entire experience with West Coast Granite and Marble.

West Coast Marble & Granite installed my bath vanity counter top a year ago. From the minute I…read morewalked in, Ashur was helpful and his top to bottom knowledge was crystal clear. I selected a granite remnant in the yard and in less than 2 weeks the job was completed. The workers were impeccable; the installation was done beautifully and with integrity, from the wood base to cutting of the top and side splashes to the final caulking. I absolutely would recommend West Coast Marble and Granite and hope to use them again.

I had a great experience at Lowe's this morning. I just wanted to thank Sal for all his help. He…read morewent out of his way to help me find what I needed and just wanted to show my appreciation.

Start by answering the phone. 30 minutes on hold is not satisfactory. Then don't misplace my…read moreorder, that only adds to my frustration