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    Fillmore Granite and Tile

    4.2 (13 reviews)
    Closed • 8:00 am - 5:00 pm
    Updated 2 months ago

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    The backsplash did not reach up far enough to cover the damage to the wall from previous backsplash. A measurement issue.

    I hired Fillmore Granite and Tile for a multi-bathroom remodel and it was the worst experience I've had with a contractor to date. Everything seemed to be going fine until communication, install, and timeline issues with the installer, Nick (the business manager who calls himself the owner of the company but is not), brought out the machismo qualities in him. Basically, in the downstairs bathroom, he measured incorrectly and the new backsplash he installed did not reach up high enough to cover the damage to the walls from the removal of the old backsplash. This, according to Nick, was my fault. And I would have to hire someone who did drywall repair to fix the damage that his faulty measurements caused... at my own expense. Likewise, upstairs, he did not measure the mirror in relation to the backsplash. This was also my fault. And I would have to hire someone to remove the glued-on mirror and rehang it later... at my own expense. In addition, there was no set schedule. I would find out in the morning what was, or was not, happening for the day and if I questioned this, Nick would immediately become passive aggressive. Things went downhill from there, leading me to refuse to work with Nick for the remainder of the project. In the end, they did send out a dry wall repair guy, who I'm fairly sure didn't do it for a living because the damage is still visible (see pictures). They also removed and reglued my mirror on the wall. As they should have, considering the error was ultimately theirs. So, ladies, if you don't mind receiving the answers to your valid questions in short, demeaning, and clipped ways, Fillmore Granite and Tile is for you. If you are okay with your newbie construction concerns being totally dismissed and ridiculed, Fillmore Granite and Tile is for you. If you enjoy being gaslit and informed you were told things that you were not--things that are nowhere to be found in scheduling emails or paperwork, then Fillmore Granite and Tile is for you. But most of all, ladies, if you dig being hung up, called a difficult woman, and totally being talked over when you are trying to make your point to the man you are paying 8K for countertop installs then, by all means, hire Fillmore Granite and Tile because they are definitely for you. For the rest of you, stay away. You've been warned. *On a positive note, the young guys who did the installing--led by Luis--are hard-working, dependable, and friendly. This review is not a reflection on them.

    Gorgeous granite countertop and diamond backsplash Done by Fillmore Granite!

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    2 months ago

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    10 months ago

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    4 years ago

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    3 years ago

    Super friendly staff. Good selection. I came here for a piece of scrap granite and the sales guy was very helpful.

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    4 years ago

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    5 years ago

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    6 years ago

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    7 years ago

    They are awesome! Professional and reasonable!!! They get the job done in a timely manner and we couldn't be happier with our results!!!

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    9 years ago

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    8 years ago

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    9 years ago

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    9 years ago

    Business owner information

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    Oscar L.

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    Review Highlights - Fillmore Granite and Tile

    “She called Nick the owner/manager who came out and moved the piece for us.”

    Mentioned in 4 reviews

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