After our water heater and refrigerator did a number on different parts of our downstairs floor, it's time to start anew. It's going to be painful to pack up all the breakables, books, lamps, etc. and move furniture around to re-do the flooring, but it's got to be done. Our handyman contractor recommended this resource for buying the new flooring materials. It was a bit overwhelming when we first entered the showroom, but we received orientation as to the options and where to find each. Though we originally went in thinking of engineered hardwood, like we have upstairs, with the water considerations, especially in the kitchen, we are thinking of new generation laminate. It's easy to install, and has great waterproof functionality. It has texture and varied pattern, too. We're just about ready to finalize our measurements and place the order. Their prices are extremely competitive and many styles are in stock for immediate availability. Tony has been very helpful getting us up to speed on this big purchase. read more

update August 14: after they promised me replacement boards, now they disappeared and not calling or answering to confirm the pick up. It's like we are playing reviews game. Seems like a very flaky company read more

This is the best place to buy your flooring they have the best quality flooring around at affordable prices I just perched the McMillan Nantucket 27mil wear this is a very good flooring option especially if you have pets love it. read more

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I had such an amazing experience here at the Oxnard location. Enrique was full of knowledge and helped me out tremendously!! I'm doing all of a remodel on my own, I needed helped making decisions that I have no clue about, but Enrique made the process easy!! I highly recommend The Flooring Factory and Enrique!!! read more

I love the Flooring Factory! This place offers quality flooring and accessories that are usually in stock and priced better than any BIg Box store. The people working here are always kind and helpful. I have sent many of my clients here to pick out their flooring and can always count on the staff to be courteous and helpful. Thank you Flooring Factory! read more

Not only great prices on flooring- fantastic customer service and support. These guys stored my product while my home was being built- no charge- and cheerfully refunded my purchase when I ordered too much. Absolutely the best and nicest guys- highly recommend!!! read more

If you're like us and you don't know much about flooring, head here and ask for Tony or Enrique. They know their stuff and will take care of you. read more

Great value great products and great service! We will definitely go back for any of our flooring and bath vanity needs.

Absolute worst customer service up at the front. This was 3 years ago and it still makes me mad how rude these 2 guys were! And their knowledge of flooring SUCKS!! Already having to rip these crappy floors up and put new ones in. Don't ever do your business there. Much better places to go to than there. I'd have to look in my paperwork to find their names but not worth my time to do that. read more

Sold me broken tile and refused to replace it. Very rude people check your tile before you leave. I saw a guy braking the tile on purpose, he looked like he worked there bunch of scammers read more

Great selection, awesome pricing and very friendly staff. They find popular and great -selling products and then come up with a quality version of their own. Each time we find a great flooring product, they'll have something that's better looking and less expensive.....love it. read more

Super great store. Tons of selection with great prices. The sales person Tony was a great help in picking out a match to our existing discontinued floor. The installers were great. Wore masks and very skilled and professional. Did a fantastic job. read more

The Flooring Factory - Oxnard - Even the Tiki loves it - Flooring Near Me - Oxnard, California

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Roger is GREAT! I've been dealing with him for years and he always goes above and beyond, their installer is very professional and I recommend these guys to everyone. the flooring factory treats their customers right and I'll stay loyal on all future flooring projects. read more

I don't usually put reviews ,but Just wanted to go ahead and say thank you flooring factory for saving us time!...these guys have materials in stock!Life savers. Everyone else I had to special order.Home Depot had ordered material for us over 4weeks ago. Our material was supposed to be ready for pick up 2weeks ago. Worst experience ever...checked out local stores all special order...then we found the flooring factory. Thanks again Flooring Factory for saving us money and Time! Definitely recommending this company to my friends and family. =) C.H read more

They had very good service and pretty reasonable pricing, for sure I'll recommend them to all of my friends and family. Thank you guys.you guys were awesome read more

Took me awhile to complete this review - But this place - especially the Manager Roger - was involved in one of the worst customer service experiences I've had. My wife shopped at the store with her friend and her son as they were looking at some flooring also. Spoke with a gal - who took my wife's order and set up an install. When the workers came to install, there was a problem with the order. Now this gal - whose name escapes me so she's lucky I guess - argues with my wife on the phone about the order, saying "I told your son..." Excuse me Miss Sunshine - that was my friend's college age son...why are you confusing me with their order? Two installers listened in on the speaker phone conversation seemed embarrassed that a customer was being talked to that way, and attempted (successfully) to help the situation. On to Roger - who two days later called my wife with me listening on speaker and basically threatened us for final payment. We had leftover materials that we needed to return. Roger was very rude and insistent, constantly steering the conversation away from his rude female worker to the "You better pay or else" attitude. I told him I would be at the store the following day at 1:00 pm to personally speak with him, return the materials and discuss his female worker. I entered the next day at 12:55 pm - and spoke with a young man at the counter - who would deal with final materials return/payment. Roger wasn't there - he was "out on a job"...when the worker finally got in touch with Roger on the phone - stating that he had an appointment with me, he told the worker that he's "not coming in"- Complete chicken sh!t move. We set up an appointment, and you need to go "on a job" to supervise? Then tell your guy at 1:40 pm (because he called you three times before he finally got in touch with you) that you weren't coming in? Also - at 1:35 pm - in walked that gal with the remnants of her lunch break. Funny how you knew I was coming in at 1:00 pm - so she goes off to lunch - maybe not to confront me and hear about her total unprofessional behavior towards my wife on the phone? To sum up: The installers were amazing. Roger and the gal were horrid - and the young man at the front handled the situation as best he could. If there is a higher up person than "Manager" Roger - I would speak to them. Roger & that woman are woefully unprepared to handle inquires and problem solving techniques. Also - we've had several families complement us on our floors - they do look great - and when they asked where we bought it...we did not recommend this place...and never will. read more

I have to say, time and again, this place, it's options and the employees, never disappoint. I'm so happy with the experience I have had while remodeling my home, the quality of the product I have purchased and have installed and the level of customer service I continue to receive. Rodger has gone above and beyond and now is working to help my mom out as well... couldn't be happier. Highly recommend!!! Flooring, bathroom, kitchen, everything I wanted in one place for unbeatable pricing. read more

10/10 Best Customer Service I have received from a Business in a long long time. In my 63 years of working with companies this is the best one. The Employee Martin was very helpful when I visited to shop around. I will be recommending The Flooring Factory to my colleagues! read more

This store are selling materials that's not complete. I bought 1700sq ft of hardwood they didn't tell me that materials has no bullnose or t molding or end molding . How can finish a job without any accessories and when I ask the can you get this from the manufacturer he said no bullnose. that is bullshit no customer service I just recommend to you all to go to flooring 101 or floor n decor I will give zero review coz they are bad store read more

The Place for great prices and selection. Cameron gave us the best, most attentive customer service. The flooring is beautiful! Install by Ron McDonald Construction 805 248 2451. Beautiful, clean meticulous work. Also installed new molding. read more

The Flooring Factory - Oxnard - Flooring Near Me - Oxnard, California

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I highly recommend the Flooring Factory. We bought tile for various rooms in our home. Just recently, we purchased pencil liner and chair rail for our bathroom and it didn't match. We went back to the store for help. Roger, the manager, did everything he could to help us out. I appreciate the great prices and the customer service. I will definitely use them for future projects. read more

I had been shopping around the area for countertops and stumbled across this place right near my house! And boy was I happy I did! Roger, who works the front desk, was super friendly, knowledgeable, and helpful, he recognized me from the last time I came in to inquire on countertops! He offered the best price and discount available! In addition, all the staff was friendly and helpful. Would recommmend Flooring Factory to anyone! They have a large selection of floors, countertops, and sinks and reasonable prices! read more

I returned wrong color They gave two stops of door molding by mistake Now there crying to me about bringing it back Be careful they give Veterans discount and such but they want every nickel I think it's a commission pay I r read more

I went to this business as it was close to my work. The first , of many, trips into the store, Roger and all of his crew were awesome. They were always friendly and professional. Each time they made themselves available for question or left me to browse. Every visit was actually fun. The products are all high quality. I purchased vanities and flooring. Highly recommend this business for anyone looking for quality at a great price. Before aand after included. read more

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***company is a rip-off*** I only have them a one because you can't go any lower on Yelp. Called twice and spoke to two different sales reps. Assured me the flooring would be delivered within 3-5 days, so I made the purchase. No word from them, so called back two days later and was told then that is actually 7 days and I was told wrong. If that wasn't enough, the factory (their a reseller by the way) shipped three days later and that's when the clock starts ticking. I needed this quickly because of a project. Wouldn't have purchased had I know the truth. When I called to complain was given a series of excuses that basically said it was not their problem. Even spoke to a manager who gave me the same. Pretty much too bad for you, we've got your money. If you are looking for flooring don't buy from this company. They will rip you off. read more

Can we just talk about how awesome the flooring factory is, my husband and I recently decided to redo all our floors with no idea or big plan we walked into The Flooring Factory just to take a peek and get some ideas as soon as we walked in we were greeted by the very nice staff, the manager Roger was awesome he helped us explain different floors and what would be our best option, our floors are all done and I am so happy with our choice most definitely recommend them! Thank you guys for helping us pick out the perfect floor it looks amazing! read more

I came to this store hoping to find water resistant flooring. The person at the front desk (Tony) was so nice and patient while I decided what flooring was best for my home and he was very thorough when answering my questions. This place has a variety of flooring and would highly recommend this store to be visited prior to searching for flooring elsewhere. AND a lot of their nice flooring is available for pickup right away which was so exciting! read more

Pretty good service, great selection, and the best of all they had the best price on the new water proof flooring that I was looking for. The installation was pretty good too, really nice guys and very quick and clean. Thanks guys. read more

The prices here great and so are the employees. They helped us pick our baseboards and the pick up process was much smoother thanks to staff like Noe! He helped us load our items to our car and was very quick. They have a variety of baseboard samples and I'm sure, like we did, you'll leave finding what you needed. read more

Just recently purchased 2200 sq ft of flooring from the flooring factory and very much enjoyed the customer service inside at the factory upon purchase. We decided to have them install as well. That was our mistake. Erick was our installer and it began with lots of miscommunication as well as leaving our house dirty and equipment everywhere. They left open razor blades, power tools, drinks, staples out of box, and cigarettes lying around my house at night (just to name a few of many issues). Extremely unprofessional and inconsiderate to our home. Many of those items left out could kill my dogs when they came in at night. Contract was not complete regarding toilets, mess clean up, pre arrival timing, and communication. Flooring is complete and looks great but it wasn't fun getting to this point. We will NOT be recommending flooring factory to anyone solely because of the installing team. Take your business elsewhere. read more

They have a pretty large selection, prices are much better than everywhere else that we shopped. We needed a large store like them in Oxnard. read more

The Flooring Factory - Oxnard - Flooring Near Me - Oxnard, California

This place is great. Large showroom with lots of tile, stone, and other flooring samples on display. The staff is very helpful and courteous. I've been here many times and I'll be back again for my next renovation project. read more

***Rip-off Company*** I called to get a quote on flooring and I was given $1.49/sf so I thought it's not a bad deal. I drove there few days later to inquire about the laminate wood and I was given a price of $1.69/sf. I mentioned to the sales person (Tony) who claimed to be the manger there that I was given $1.49/sf just few days ago. He said that he can't do that dispute the 2500sf flooring I'm getting it but he can offer $1.59/sf. I figured it's not that far off so let's move forward. I placed the order and purchased padding and baseboards and accessories. This was a Friday night. He mentioned that the wood is not at the location but it will be on Tuesday or I can pick up from Pacoima on Monday since it's there at the manufacturer site. I said that's fine. I'll have my flooring guy pick up the wood from Pacoima and the other material from the store. He assured me that everything will be ready on Monday. I called money to let him know that I'll have my guy pick up the stuff on Wednesday as he is finishing up other stuff for me. I also added few additional items on the phone and told him that the flooring guy will pay when he picks up the materials. 10 mins later Tony called to let me know that the flooring is not ready and there is only 40 boxes at the Pacoima location and that the rest will be there on the following Monday. Also that the baseboards are short in the store and that I would have to come Thursday in the afternoon to pick up. I explained to him that it's not right to have me pay and promise that everything is available to realize that most of the material are not. I asked to speak to a higher manager. Apparently there another manager by the name of (Roger) The disappointing part is that Roger never cared to even return my call so I can express what happened. Anyhow, I called again and Tony picked up. After a long conversation he mentioned that most of the baseboards are there but I would be missing 5 pieces. So I said that's fine. I'll take what you have and just refund me the difference. To make the story short, my guy went to Pacoima to pick up the 40 boxes and he was told that the 40 boxes are sold and were given to another person. I spoke with the Pacoima store to express that this is not right. So the lady there mentioned that my guy can go to another location in city of industry to pick up the whole order there of 130 boxes. I convinced the flooring guy to do so. On Friday night I went to the house to follow-up on the progress to realized that more than half of the baseboards are not there. To make it worse the base boards were not what I ordered. And they were in bad shape. I ordered cork padding for the upstairs that should come in protected box but half of the order were lose and broken. The additional items that I ordered such as the T-molding were not there. Someone can imagine how upset I was for few reasons: 1. They wasted my time 2. They provided wrong and defected product 3. Missing items. 4. Bad service addressing my order 5. My guy had to drive further to pick up floors and charged me over $200 for his time I called and wanted to speak with the manager (Roger). Fortunately he picked up. I explained to him what happened. He put me on hold to verify with Tony the scenario and came back saying there is nothing we can do for you and if you want to dispute the charges then go ahead. I told him that I just want them to fix the order by picking up the defected parts and deliver the right one. They refused and didn't care to address the concerns. Sure enough, I called the credit card to dispute the charges. By careful they are FRAUD read more

Company has a stated 10 day no return or exchange policy so make sure you get the correct product when you pick up your order. I did get a call from the manager and we did come to a resolution. read more

5 stars, they know their stuff here at this place. Way better pricing and knowledge than Home Depot. The aervice was awesome as wel, very pleasant and patient! read more

One star for BEING CLOSED ON SUNDAYS. how the heck can people get projects done when the store is closed on a weekend day?!

I bought Tecsun Eagle Island vinyl plank. It was installed by a contractor of my choosing who picked it up at Tecsun in Industry. It is stunning. They were easy to deal with and the price was the best. Martin C was the best. read more

I am a DIY selfer and I was given Cameron's name by a friend of mine and when I went in to see him, he was so helpful answered all my questions, and took care of all my needs. The selection is incredible I highly recommend The Flooring Factory. This was an amazing experience. Thanks Cameron Dave Foley read more

I bought waterproof flooring from The Flooring Factory recently and the selection and quality is great and more than I ever expected but most of all I was very satisfied with the customer service that was provided to me by Roger and the rest of the sales team. Thanks guys for all the help! I will be recommending my family and friends! read more

Imagine placing a whole house order and when the flooring arrives you realize it's the wrong color and doesn't work in the space. Josh was amazing tonight. He had a smile on his face the whole time. He told us not to worry, told us it's a big expense and wants us to be happy, worked swiftly to find us in-stock replacement flooring to meet our contractor's deadline, and said there was no problem with swapping us out. We walked out feeling so relieved! Thank you, Josh!!! read more