Classic American hotdog ! Friendly Crew always! Great lunch specials during the week! read more

Waterloo Ice House Burnet Road - American hotdog and waffle fries - American Near Me - Austin, Texas

My wife and I really like the food and the vibe at Waterloo Ice House on Burnet Road in Austin, and have been going there for several years. However, a change recently that requires customers to order at the counter instead of from a server at the table really annoys us. It's no longer a pleasure to go there. Sadly, we don't go nearly as often as we did when they still had table service. If the manager is trying to cut costs by cutting service, I think that is a wrong-headed decision. Customers lose, and in the long run Waterloo Ice house will lose, too. We would welcome a restoration of table service, but we're not holding our breath. read more

Diced potatoes? Waterloo Ice House stores their extra cases of fresh Idaho potatoes out in plain view (bc it's an efficient use of space). I make breakfast potatoes, so I know how much time and care they take. These are better than mine (and it hurts me to admit that): they taste fresher and they're crispier (How do they DO that??) Every server runs food too, so you NEVER sit hungry and impatient waiting for your server to bring your meal. Best diner EVER! read more

Waterloo Ice House Burnet Road - No frozen French fries here! - American Near Me - Austin, Texas

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I got an update cause I went back and got some burgers with my buddies. The burgers and onion rings were fantastic!! read more

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MLK Day holiday... reflecting on the monumental work that Martin Luther King did for civil rights as I eat my breakfast. It's been a minute since I've dined at Waterloo ice house. I asked Sam the manager why it is called a icehouse and he said back in the day they cooled beverages in through of ice. He also reminded me about the Waterloo name. This was the original name Austin, TX. We have Waterloo records, Waterloo water and Waterloo icehouse. I ordered potatoes and grits with pecans from Dawson, my server. He was pleasant and accomdating. These vegan options were quite tasty, one my more tasty meals on my fast. Important to note they are open for breakfast, lunch and dinner. In addition, they have an awards program. Parking is also plentiful. Interestingly, Water has a De-Dice night, where unplug from your device with an opportunity to save. Great start to my day off...very welcoming atmosphere. read more

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First time in Waterloo Icehouse restaurant and it felt like a true local establishment and I was welcomed upon ordering. They have great customer service with the front counter workers. The ordering process is different from other casual dining restaurants you walk in take a menu and look at what you want and place your order at the front counter and pay then they bring your food out to you. If you order a drink you fill it up yourself not a problem at all. They have TVs inside for Texas longhorns football games plus NFL games once the seasons begin too which I love that amongst other local customers as well. I will definitely be back the food is cooked fresh to order and is hot and delicious and hits the soft spot once you're done. I didn't see a list of any desserts offered here which is different however they serve breakfast weekly til 11am and and also have lunch/dinner too. Highly recommend checking out this establishment. Also ESPN radio hosts here during longhorns football games here and there pretty cool if you don't mind me saying so! read more

Waterloo Ice House Burnet Road - Special offers & promotions and app QR code offering loyalty members free or discounted items - American Near Me - Austin, Texas

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Been coming here off and on for years and we do like their varied menu. Lots of different offerings for lots of different tastes. Today I ordered the chicken fried steak with green beans, mashed potatoes and an extra side of gravy. Got to say I was a little disappointed. It seemed to me like the food was under seasoned a bit and the chicken fried steak had too much of a chew to it, so much so that I didn't really enjoy it. The accompanying green beans tasted okay though seasoned well. As much as I really like chicken fried steak, I'll have to rethink this restaurant's version because it's not the way I remember tasting from years back. read more

Waterloo Ice House Burnet Road - Chicken, fried steak, mashed potatoes and extra gravy. A little disappointed in the quality of meat, very very chewy. - American Near Me - Austin, Texas

I have been here several times and always get an excellent meal, from breakfast to burgers. The service is also very good. The servers are personable and professional. They ensure you are taken care of. There is both indoor and outdoor seating. I also love the old truck up front...classic! read more

Waterloo Ice House Burnet Road - Hill Country Breakfast - American Near Me - Austin, Texas

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Damn good breakfast sandwich and biscuit! My hubby and I randomly stopped here for breakfast and glad we did. The staff were friendly and also had one of the best micheladas. I was pleasantly surprised and will be back! read more

Absolute trash, we sat there for 10 mins with no service. No type of organization, you go in, sit yourself, and hope they come to you. I couldn't think of anything else why they didn't serve us, besides the brown thing. They made us feel awful. Never again. read more

I wanted to update my review. Waterloo steel rocks. Lately my visits have been for breakfast. I meet with a small group (20 people) once a week and they knock it out of the park with great service and wonderful food. It really doesn't matter if you go with the migas plate, one of their unique breakfast taco concoctions, avocado toast, or the classic American breakfast plate two eggs, meat, potatoes, and bread... All simply delicious If you're looking for a great breakfast spot, check them out... Great food, good coffee, outstanding service. read more

Waterloo Ice House has such mixed reviews on r/austinfood and Yelp. My one brunch experience here was great, but I can't help but fear my next visit will change my opinion on it. I had a full stack of the cinnamon pecan pancakes, and my friend got the Waterloo migas con chorizo. We both thought the food was really good, and the portions were huge. Our leftovers were enough for another meal. I paid $14 in total for my meal, which is a good price for how much food there was. Our server was very attentive. read more

Waterloo Ice House Burnet Road - Cinnamon pecan pancakes and Waterloo migas con chorizo - American Near Me - Austin, Texas

Brunch with nine fellas. An important brunch. Possibly the most important brunch of all time. This was the last meal my good mate, Tommy Tough Knuckles, would have as a single man. Naturally, we had to make it count. And the staff at Waterloo delivered. Nine of us. Four single tables pushed together to form one legendary spread. A crew of groomsmen, some looking fresh, most looking brutally hungover, all in desperate need of the food-and-drink combo that would carry us through the wedding. Mimosas won the vote. Five bottles of champagne. Our waitress? A mastermind--brought us the perfect amount of juice to mix all five. That level of precision? Elite. For food, I went with the chicken strip plate. Yeah, I know, a bit childish--but these weren't your run-of-the-mill kiddie meal strips. These were grown-man chicken strips, golden, crispy, tender, exactly what my soul needed. The plate came with mashed potatoes and a side of steamed broccoli and cauliflower. Now, I'm not much of a veggie man, but I knew these were the key to unlocking my peak physical performance for the night ahead. They delivered. To top it all off, the man of the hour got a free slice of chocolate cake and a cheeky smile from our waitress. Oh, how his life is about to change... Waterloo, you may not always know the impact you have on your customers. But on this day, you fueled a band of brothers and powered the groom through one of the greatest nights of his life. Legendary. read more

We've been back a couple of times, and whatever was going on has been fixed. Thank you :)

We visited from out of town on Saturday and decided to stop in, and I'm really glad we did. We were greeted right away and the whole place had a welcoming feel. We tried the fried pickles and wings and both were really good. Food overall did not disappoint, but honestly the service stood out the most. A young lady named Ally took care of us and made us feel super special the whole time. She was so kind and really catered to us without it ever feeling forced. Just an all around great experience. Would definitely come back next time we're in town. Thanks, Ally! read more

I came in. There were five wait staff hanging around doing nothing. Some people came in 5 minutes after me. They were immediately waited on. I gave them ten minutes. Not even an acknowledgment of my presence. You would think with an empty parking lot, your staff would be interested in having some business. I left. Again no acknowledgement as I walked out the door. Do better read more

Breakfast was fantastic. Ordered the Southern Benedict and chicken was nice and crispy and egg was poached perfectly. Definitely recommend.

Great food and service! Always go here to watch the game, Food is tasty. Thank you! read more

We went here for my birthday dinner while my parents were visiting. We sat on the patio with my little dog. I had the chicken fried steak and it was wonderful! The service was great and the menu had a good selection. Everything came out hot and fresh. read more

These people do not care about their neighbors or following city ordinances. Plus the food is mid at best.

The food was great. I had banana cinnamon pancakes, and ate them all quickly. The food came out quickly despite our large group and the servers were friendly. The inside of this restaurant has a really nice style behind it and nice music which isn't too loud and blends well with the setting. It also has TVs to watch games or others things on. Overall, amazing experience, will eat here next time I visit. read more

Waterloo Ice House Burnet Road - Banana cinnamon pancakes. The butter had cinnamon in it and tasted great with the pancakes and syrup. - American Near Me - Austin, Texas

Breakfast is always good, the service is quick and they have MaineRoot Mexican Cola. Our family favorite!

First off let me say that I have been going to this location for years and never had any issues at all . However the last two visits that I have had this month have been awful. Food has been cold, orders have been wrong or missing something. No refills offered and barely received any service. We ordered queso and the guy who took the order didn't even put it in and he also sounded like he was still hungover. We didn't receive the queso until after we were done with our food and after we had asked to cancel it. My son orders a chicken sandwich and received a Turkey Burger. Everything was cold. I'm not sure who is in charge or who does the training but they need to do better and step it up. This is not the Waterloo I'm used to at all. Very disappointed . read more

I found the service to be quite average.  It took a while for my server to notice me. It was a Sunday, in the early afternoon, and they weren't particularly busy with patrons.  But employees were busy with each other.  When I ate, I felt like I was dining in their space. My meal was tasty, though. My pancakes had light texture and were cooked just the right amount, and my eggs came out right. The only complaint is that a lot of the eggs came out in very small pieces, which made it difficult to pick up. I don't know if I'll return here. read more

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Came in the other day for brunch, the food and service was amazing. Dawson took care of us and he was so great. I really appreciate the hospitality and great French toast!! 10/10 would come back read more

The Hill Country breakfast was perfect..... The hashbrowns and bacon were crispy, the eggs were not over cooked, and the English muffin was hot and buttered. read more

I moved to the suburbs years ago but my first apartment in Austin was close to this location way back in the early 2000s. I haven't had a meal here in years and today my visit was fantastic. It was just how I remembered it. My husband had the special burger and he devoured it I had the chicken fried chicken. My plate was perfect. I especially enjoyed the green beans! I never want to crunch those and too many places serve them that way. The service was great too. I'll definitely come back next time I'm in North Austin. read more

My boyfriend stopped by my condo, having a bad day, while I was finishing up pretending to work. A post about trivia night at Waterloo Ice House came across my screen like a ray of hope. I knew what we had to do. We zipped up to Waterloo Ice House, and registered for trivia just in time. The place was packed, to the extent that we ended up sharing a large booth with some folks we didn't know, but they were cool with it. The night's entertainment was hosted by Get It Gals and was probably so popular because it was "general knowledge" themed. The questions were announced live, and answers submitted on our phone. It was a fun, easy system for nearly anyone to join and play. Since it was a busy night, it took a while for our server to come over, but he still did an excellent job. Since I didn't have too much time to get distracted by reading their extensive menu (or maybe that's just the excuse I tell myself for craving the most basic of comfort foods) I orders the kids' grilled cheese. That's one of my favorite foods, but only diners and restaurants like this do it right. However, their menu has something for everyone, and shouldn't be dismissed just because they're not trendy and new. They've been around forever because they continually serve solid food and solid experiences! There are so many reasons to recommend Waterloo Ice House, and I just found another one! read more

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Blake helped immensely with my two young granddaughters on their orders. And the Mac and cheese was great...especially after we stirred in the remainder of our queso blanco. But the grilled pork chop was worth the wait along with those green beans. We are already planning to come back. read more

Highly recommend Waterloo on Burnet for every meal! The food and is always fresh and hot and the staff is super friendly and accommodating.

Consistently good breakfasts! The green salsa is awesome. Sam and Dawson provide friendly and quick service. They never let your coffee mug go empty read more

Great breakfast. Chicken and waffles. Fantastic. Perfect waffles. The chicken was hot and fresh. Moist. Service was spot on. Sam did his usual great job. read more

Let me start by saying I have been here twice before and the previous two times our waitress was phenomenal and the food was fresh, very good tasting. I really enjoyed the casual, come as you are laid back atmosphere. However, this most recent time was enough to make me say I am NEVER coming back again. I came in sat myself, got a beverage and looked over the menu for a bit - all fine. Got my food timely, very good tasting - fine. The issue came with my main waitress that was taking my order, it was very obvious she was less than happy to be waiting on me for some reason. But then when it came time to pay, she was over at the bar chit chatting with several of her colleagues. I waited for quite a bit, she never came but one of the bartenders saw me waiting and came over to ring me out. He was very kind, I paid left them a decent tip on the card machine. As I was going to walk out the door the waitress stopped me and asked VERY loudly in front of the other patrons if I paid. I obviously did since she saw me get rang out by one of her colleagues while she chit chatted. I informed her I did, I told her the amount and pointed to her colleague who rang me out. She starts having a loud fit about how she can't she it on her machine and she is holding me up from leaving. Her colleague shows I paid on his machine and I finally got to leave. Do not go, who knows what this shady woman was trying to pull. As nice as everyone else there is, crossing paths with her is not worth it. read more

Everything is great about Waterloo. Service, food and prices. Variety of food choices available makes it difficult to choose just one thing.

Food is average and not the best but the drinks are great! They have a great happy hour deal where margaritas are only $5 and although the drinks aren't super strong they are very refreshing and flavorful! My personal favorite is the mango but the strawberry and blackberry are also really good. They have a nice patio so it's the perfect place to grab drinks and hang out and play cards. Wouldn't go for a meal but would go for drinks. Service is a bit slow but is nice read more

Waterloo Ice House Burnet Road - Margaritas - American Near Me - Austin, Texas

Wash your hands!!!!! I saw one of the staff members sweeping (okay fine) then proceeded to dump the dust pan into the trash (okay fine)..Then checked the drink machine and refilled it, then started a new pot of coffee, then sat down at a table and started rolling silverware, then played on her phone for a bit.....then touched multiple plates in the kitchen. I won't be back! WASH YOUR HANDS !!!! read more

The food was delicious and much appreciated food definitely had to go back to back for more

This is a nice little diner with all day breakfast. You order at the bar and they call out your name over intercom to pick up your food. We ordered the Brunch Burger & Breakfast Sandwich and cut them in 1/2 - both were delicious and just what we needed. You get exactly what you order here - nothing more, nothing less. Will work my way down the menu and provide updates along the way! read more

Waterloo Ice House Burnet Road - Brunch Burger & Egg Sandwich - American Near Me - Austin, Texas

Love this place and tonight there was some great live, local music! We loved listening to Justin play the most perfect covers and a beautiful original song too. We didn't want to leave so we got their delicious cheesecake and more beverages. It's happy hour all day on Wednesdays. They have good deals most days of the week. Waterloo is a classic Austin institution. I'm so happy they are still so comforting and cozy. read more

We were a big group and didn't arrive together, but as soon as any of us arrived our drink order was taken and filled and kept refilled through out the evening. When we were ready to order dinner, it came promptly, hot and really good (I got my favorite, Baja Bowl). We had a great time, and our server, SaraRuth, took care of everything beautifully the whole long time we hung out. read more