Settle in, long review coming up! Dined in new year's eve. Ordered $39.95 special. Included a salad, shrimp cocktail, t bone steak, lobster tail, asparagus wrapped in prosciutto, Tri color roasted potatoes and dessert. I opted for chocolate covered strawberries. Champagne. Spouse got 14 oz ribeye with sweet potato fries. Child got chicken Alfredo kids meal.
This was a 2-3 Star meal according to taste. Service was the only thing that put it over the top.
Felishia was our server. She was called in to work after all but one other server called in sick that night. Luckily, at 6:45 pm, the place was pretty empty. After we were finally seated (no one came to the host desk for a really long time as I waited; bartender was busy, many empty tables but the only available booth was dirty and was cleaned for us), both servers came over to our table independently to ask us if anybody had helped us yet.
We were not provided with the special New Year's eve menu which I had seen at the host desk while I was waiting to be seated. We asked specifically for this menu, as well as a child's menu. We were not given a child's menu by the host despite having asked for one after being asked if we wanted one The waitress later said that they were out of copies, so she read the choices from memory.
Let's start at the beginning. Salads were small but decent. Came without napkins or flatware, so we had to request it. My son's napkin was all torn at the side. There were some cherry tomatoes that were olive green and I'm not sure if they were meant to be green or not. There wasn't much salad dressing. Luckily my husband had asked for extra in advance. They did not charge extra for the dressing. He ate some of my salad but ran out of dressing so no one finished it.
Champagne was very dry and not very good but at least it was fizzy.
The shrimp cocktail featured five large shrimp in a martini glass which was chilled with a delicious spicy cocktail sauce. A+. A cup or bowl for the tails would've been nice. I put them on the table, then on the edge of my salad plate.
The steaks were a bit of a disappointment. The T-bone was very thin and a bit rare near the bone and the 14 ounce ribeye came without a bone and was extremely small and thin. Not even the size of a small palm or close to 14 oz prior to cooking (medium well) but he refused to complain. Also, the lobster tail was a bit mushy. Sauce was good.
The potatoes were completely undercooked and all looked gold. No tri colors. The sweet potato fries looked OK and came in a mini fry basket. Prosciutto wrapped asparagus was very good. Cooked properly.
My son's Alfredo was in a very small soup crock and the chicken had been left out completely. He refused to eat his food, which is unusual. Also, he refused to eat the bread. Another rare occurrence. It looked delicious but, sadly, tasted very bland.
After our dinners were served, the manager came over to check on us. I explained some of the issues, and he volunteered to do anything possible to make it right. This brought my rating higher. He brought out some freshly grilled chicken and extra sauce for the Alfredo dish and he brought me a new side of potatoes. He offered to make me an entirely new entrée, but I wasn't about to order another lobster tail or steak. My son wanted steak (and steak sauce) so the manager obliged with a new bottle of steak sauce. He also brought some more biscuits to which he had added some garlic topping, but they still didn't taste very good and it's hard for me to pass up bread. If a six year old won't eat then, there's a problem. I don't know what was lacking, possibly salt, but the cheese didn't do them any favors. Also, the butter which was served with the first batch was melted and squished. I removed it from the hot basket and put it on a plate. A bit unappealing, but when short handed, I understand that corners must be cut in order to keep up. Still, it's not the diners' fault.
When it came time for my son to get his ice cream for dessert, he asked for chocolate ice cream. The waitress said they had it, but came back and told us that it was freezer burned and she wouldn't feel right serving it. I got five decent size strawberries. They weren't fully ripe and they weren't extremely fresh, but they tasted OK and the chocolate coating and sauce was sticky but tasted all right. The pink whipped cream in the center was kind of thick and I don't know exactly what it was but it wasn't just whipped cream as it was a bit hard.
Overall it was a long meal (just under two hours though our server apologized many times) and wasn't worth $40 for mine or $26 for the small ribeye, but it wasn't the worst food I've ever had and the manager offered repeatedly to replace things and if I'd been an a**hole, I'd have taken him up on all new food. Perhaps a small 5-10% discount might have sat better with us. read more