Mario and Thomas went above and beyond in removing our old water heater and installing our 75 gallon Bradford White gas water heater. Mario helped me move two file cabinets to allow better access to the old water heater and helped me return the cabinets when the job was done. Mario and Thomas and Water Heaters Only honored the original estimate even though the extra parts and work required should have added several hundred dollars to the job. Our final cost was 50 % lower(over$2000 lower) than the quotes we got from three other reputable plumbing companies. They made sure everything was working beautifully before they called it a day. They clearly explained how to increase or decrease the water temperature. And they left the area cleaner than when they came. Overall, we couldn't give them a higher recommendation! I almost forgot they installed the water heater on the Saturday of Veterans Day weekend 2018. Steve and Meryl from Manhattan Beach read more

Tony was very efficient and quick to diagnose my water heater's issue. He helped me save tons of $ and even gave me tips on how to troubleshoot my water heater in the near future. Highly recommend this coMpany. read more

My water heater decided to start leaking on the first day of showings for my house which was just put on the market. After my initial panic I found Water Heaters Only thanks to their great reviews. I completed a contact request and literally 7 minutes later, someone contacted me with a rough pricing indication and to set up an appointment. Mike came out and provided a firm estimate prior to starting work. His numbers never changed throughout the process, even though he had to lug the new/old water heater up a flight of stairs. Mike worked quickly and the end result looked great! Seeing that we keep our house very clean, Mike even took his shoes off every time he had to walk through the house. Great experience, pricing was competitive with other independent water heater vendors and even with the big box stores (I tried Lowes and Home Depot). Thanks Water Heaters Only. read more

Michael Cohen was professional and precise! After experiencing a broken water heater I contacted Water Heaters Only and they sent out Mike, regardless of it being Halloween night Mike had a great attitude and quickly diagnosed the issued. He came back the next day and within a couple hours had our new water heater up and running! Thank you, Monica Sanchez read more

Just had this company come out and handle some repairs on our water heater. Not only was the repair guy, Fabien, on time, courteous and professional, but when I had a problem with a deal on the Yelp page, the woman in the marketing department was able to assist me and honored the deal with kindness and grace. It is clear why this company has been around for so long, because they make sure customers are happy. Hopefully we won't have any more problems with our water heater, but if we do, I will be calling them. Would highly recommend. read more

I saw the reviews on Yelp, that services were available 24 hours/7 days per week, and decided to call. Mark came out the next day and labored in the heat for several hours to do an amazing job! He not only replaced the old water heater (which was what was requested) but also extended the gas line for easier access to the turn-off valve, brought venting up to code, replaced lines, cleaned the outside unit housing out before putting in the new one, and several other necessary repairs to complete the service. This was no easy feat as the last unit was very old! Mark was a nice guy and very professional! Would definitely recommend this company to anyone looking for a professional installer/repairer for water heaters! read more

I've used this firm before (on another home) and was pleased that, on this replacement, I received the same timely and professional service. Tony was courteous and quick. I called at 8 am and by 12 Noon my new unit was in and functioning. read more

Solid company. Delivered as promised. Water heater went out late last night and Tony came out first thing in the morning. Got the old one out, repaired the water damaged decking, and swapped in a new one all within 2 hours. Very professional and courteous. Thanks Tony! read more

Avoid company. They came and replaced my water heater for $2,200. They damaged my walls and doors installing and the water heater is defective. They keep rescheduling when they will come out to look at it. They get here in an hour to take your money, but when they mess up they lead you on. read more

These guys are as good as all the reviews say they are! Seth answered the phone at 8pm and scheduled everything for us. Mario came out and did a great install. Truly 5 star service!! read more

I called them with a few questions, which they answered to my satisfaction and I scheduled them for the next day to replace my water heater. everything went smoothly. Mike was my tech/plumber and he was great. The only thing that was curious was the price point was told to me on the spot after Mike wrote up his notes containing type of water heater and various parts needed for California compliance and job completion. I'm used to seeing parts and labor spelled out in detail on an invoice along with price points for each. Now the price was fair only because I did my homework and contacted Sears, Home Depot and Lowes and I know at the end of the day I saved a few dollars and feel confident that the Defender Atmospheric vent model by Bradford White is a solid USA made water heater. So overall a little unorthodox for me but everyone was professional and nice. read more

WOW is not even close to expressing how amazed I am by Water heaters Only! I had a water heater that stopped heating. After speaking to Water Heaters Only late on a Saturday they had a guy at my house by 9am monday! He quickly figured out the problem which turned out to be a special order valve and ordered it to be delivered to me on Tuesday. I received the part at 12:30pm Tuesday and by 5pm THE SAME DAY I was taking a nice hot shower! I cannot thank Water Heaters Only enough for their prompt and professional service, from start to finish they are the best and I will use them exclusively for all my hot water needs. read more

Do these companies want customer to hire them? Do these workers have any type of Customer Service knowledge? I called to potentially build a work relationship with them, keep in mind I manage over 500 apartment units and need a company to help me with my water heaters. I do have a maintenance team but they do not have in depth experience with water heaters. Well this lady by the name of NANCY answered the call. (She didn't even mention her name until the end of the call once I asked her BTW.) Well I began with my info and what I was looking for. She then questioned me on the water heater warranty, she laughed at my warranty being over after only 2 years, questioned me again saying how odd it was that it was over. After all of that she still didn't answer any questions. She did ask me to call back with more information on the heater which by all means that was me dropping the ball and wasn't prepared but truly her monotone voice and the way she rudely requested it and didn't give me any glimpse of decent customer service truly made this company lose a potential customer. She just stated she wasn't even sure they could help at that to quickly break down the call. Its Customer Care 101! read more

I felt very safe with Water Heaters Only. They're entirely focused on one job and they've done it a thousand times. They use Bradford and White tanks, which are highly recommended by contractors and include a real brass quarter turn drain valve for easy flushing when you do the recommended maintenance. They accomodated my desire to receive an energy efficient model to feel a bit greener and get the $30 SoCalGas rebate. I like the unit. I also liked their communication, their straightforwardness, and their apology when the previous job went very long and they could come until the next morning, after promising to be at my home in the afternoon. Yes, I could take off a star for that, but, when I called to express my displeasure, the person on the phone (at 9pm, mind you) immediately promised an early morning install and asked that I call the office the next day and ask for some compensation. I did ask and they again immediately offered it to me (extending my warranty, per my request). I liked that I talked first to Bill, then to someone else, but that person knew about the job, already. You don't get lost with this company, at least in the Los Angeles office. Oh, and once Tony the installer came out, he was prompt, courteous, efficient, and informative. I had total confidence in my heater now. All in all, you can't ask for much more. read more

it's been about a month now and we love our water heater! we had a very problematic older water heater and its pilot light would never stay lit. i called and asked when they could stop by and they were available the same day. they came in, evaluated our old water heater, removed it, installed the new one and were out the door in just over an hour! ever since it's been great and it's far quieter than our previous one (had some popcorn, sediment issues). we are thankful that we don't have to worry about our water heater anymore and we have "WHO" to thank! homeowner: david s technician: fabian date: 11.24.14 read more

I got this company via Fidelity Home Warranty. The job date was 3/9/16. Dave Pullen did a good job replacing my old water heater. I had to pay extra fees besides what home warranty covers and hence the 4 not 5. read more

Just had our water heater replaced by Mike Cohen. He was great. He came early, was in and out quickly and made the overall experience as painless as possible. Thank you! read more

I was in need of a water heater replacement, so looked on Angies List and found Water Heaters Only,Inc. I liked the reviews and decided to go with them. I called at 11, the technician arrived at 12. He gave me the estimate, which I thought was reasonable and I gave him the go ahead. Ron was my installer/tech and was very knowledgeable, professional, courteous, and worked quickly. I liked that he explained things to me through out the replacement process and at the end on how to drain/flush my new unit. Great service Ron!! I highly recommend Water Heaters Only! I will definitely use them again and recommend them to family and friends read more

Water Heaters Only was awesome from the phone call I made at 2:30am to finishing the job of installing a new water heater the next day. I had another plumber earlier in the morning come out and gave me an estimate that was 2x the quote over the phone-told him "No Thanks!" My WHO technician, Thomas, was wonderful! He was very patient with me as he was teaching me where my main water line is and how to turn it off if anything happened in the future. He was never demeaning or condescending as he answered my questions, as I have experienced in the past with other professional home repair/service men. Thomas was very professional and I would highly recommend him and WHO. The price I paid was even below the lowest price quote I received from several other plumbing companies I called--can't beat that! Thank you, Thomas and WHO!!! Name: Connie S. Job date: 1/2/16 Technician: Thomas read more

Do not call anyone else to get your water heater replaced. I got jerked around by 3 other guys who gave me much higher bids and these guys were fair. Polite office guy - thank you. read more

Ted Ehrlich Installer's name--Tony Date of installation--7/31/16 We are very happy with Water Heaters Only. This was the 3rd time the company installed a water heater for us. Tony, the installer, was very courteous, conscientious, and efficient. read more

My 15-year old water heater needed to be replaced so I gave Water Heaters Only a call. The technician, Tony, arrived exactly on schedule and was very friendly and knowledgable. It took less than 2 hours to replace the water heater, install new pipes, vents, valves, drain pan, etc. He did a great job and kept the area neat and clean. Would definitely give them a call again in the future for any water heater needs. Installed on 1-10-2019, invoice 109686. Thank you!! read more

This is truly an amazing company and what makes it more special is their technician Mike. Mike installed our water heater and did a fantastic job! We had a minor problem close to a year later and he came out immediately to fix it! Mike has a great attitude and is proficient at what he does. The company is lucky to have him and we were lucky to have him do our installation. I highly recommend Water Heaters Only and especially Mike. read more

On 29 Nov 2016 Water Heaters Only replaced my dead water heater. Order number 70085 was installed by Tony who did an outstanding job. He called to announce he was coming, was on time in arrival, and efficiently removed my old water heater and replaced it with the new one. The whole removal/installation process took about an hour and fifteen minutes even though the installation was in a tight area. I was very pleased with the result Charles Boyar read more

Reviewer: Dominique C. Date of install: 9/18/14 Installer: Tony We had a very positive experience with Water Heaters Only. Our water heater died on a Tuesday night. It was about 10 years old and the pilot light wouldn't stay lit. We called late in the evening and were able to speak with someone knowledgeable and set up an appointment for Thursday (they could have done Wednesday, but Thursday worked better for us). They told us the model that would be installed and quoted us the price. Because 10 years is about the average life of a water heater, we decided to replace it vs trying to repair it. Tony did an awesome job with the installation. Before he started, he told me everything he was going to do (new fittings, new earthquake straps, etc). It took him a little over an hour and everything looks and functions great! In another 10 years, we'll definitely call Water Heaters Only again :-) read more

Christmas Eve with out-of-town in-laws and no hot water! Looking at the pilot light I find water steadily leaking out the bottom of my heater. My usual neighborhood plumber is not available for two days, but he recommends Water Heaters Only. Mike Cohen shows up within 45 minutes and he quickly, expertly, and with great good nature installs a new water heater for $200 less than my local guy could offer. Outstanding service and professionalism! -- Parker Bennett read more

My name is David Monestero and I had a water heater installed on 10/28/14. My technician that installed the water heater was Ron. Ron gave great customer service and installed our water heater very well. I was happy with Ron's attention to detail. I would recommend Water Heaters Only to family and friends. Thanks for the great customer service. read more

Had my water heater replaced. Great fast and friendly service. No annoying attempts to sell extras. The tech arrived around 12 and was done around 2. Cleaned up after himself. I highly recommend these guys. read more

Tony came out and installed my new water heater right away. VERY professional and clearly knows his stuff. If you need a water heater, give these guys a call. read more

Fabian with Water Heaters Only came out for the initial meeting and quote. It was a really good choice to go with Water Heaters Only. It was a lot of work to install the new tankless, do all the plumbing for the new system, and also remove our old water heater and remove the old plumbing. Fabian was there when we were getting a whole new HVAC system installed as well, so he worked very well with the crews that were there that day. Our overall experience was great, and we are extremely satisfied with our new tankless water heater. Works great, water heats up pretty quick, and it is nice to know that the hot water is endless, great when you have 3 bathrooms like we do. Their pricing was good, actually slightly under what we thought the overall cost would be, so we are very pleased. read more

This company is the best! A friend of mine had a bunch of estimates all of which were nearly $2000 for a new water heater. This company came the same day... sent Tony who was very pleasant and knowledgeable... and a 50 Gallon water heater was installed for just under $1400. I highly recommend them! What a great company. read more

These people are legitimate. Escrow was closing on my house within 24 hours when my water heater decided to break down. I called a plumber from another company who came out and refused to do the job because of the awkward positioning of the water heater. I HAD to get the problem fixed. In a real pinch, I called "Water Heaters Only" and I explained the situation. Tony turned up and went above and beyond. Not only was he able to do BY HIMSELF what most plumbers would consider to be a two man job (which is why the other guy wouldn't do it), but he was also excellent at trouble shooting the job and finding ways around difficult issues with my water heater. He was professional and courteous and fast. Install 10.9.18. Inv. 104144. read more

Outstanding job (invoice number 1028827). Called and asked for same day replacement. An immediate estimate was given to me. The estimate was better or comparable to the other three I checked with. Was told that an installer (Tony) would be to house in about two hours. Actually it only took and hour. Gave the OK when the written estimate was given to me. Was told it would be two hours and it turned out the be exactly that. Tony did an exceptionally professional installation job. The entire transaction was without any difficulty. Additionally the old heater was hauled away. Would not hesitate to recommend Water Heaters Only and the installer. read more

After having awful (failed) experiences with 4 other vendors, Tony at Water Heaters Only replaced my unit swiftly and professionally only 24 hours after I called to request an estimate. He also took the time to answer some technical questions I had about my enclosure, building code, and earthquake safety. The price was a little more than other vendors, apparently because the tank itself was higher quality and cost. The installation/service charges were as low as the best price I found anywhere. Please avoid the box stores and make one call to these guys: your cold water problems will be over! read more

By far the greatest and most professional experience we have had in terms of home improvement. Tony was incredibly professional and extremely considerate, especially considering the location of our water heater in our home. They were incredibly prompt when we called on a Monday and came that Wednesday and kept a positive attitude throughout the entire process. We highly recommend calling if you need any water heater replacement, and Tony is by far the best you could ask for. read more

Brad, from Water Heaters Only came out on a Sunday afternoon (May 8, 2016) and replaced our water heater. He did a GREAT job! I highly recommend Water Heaters Only and Brad to anyone having water heater problems. Roger Therien San Dimas, CA read more

I hired this company based on the Yelp reviews and they couldn't be more right on! It was easy to make an appointment, they kept me in the loop on what time to service man would arrive so I wasn't waiting all day. Tony came out, assessed the situation quickly and gave me a fair price. Our water heater is in the basement, down a narrow flight of stairs so not easy to manage - he had no problem getting the job done. We had a new water heater in less than 2 1/2 hours! I couldn't be happier with the quality of the work and everything went smoothly from start to finish. Couldn't be happier with the work! read more

Just wanted to make sure I posted a review to let you guys know how fantastic job you do every time we need you. This is my fourth water heater I've purchased in the last 30 years from you guys. You sent out Fabian yesterday and he did a outstanding job on this installation. We had Tony a couple years ago at my Moms house. Your prices are the best anywhere for a new water heater. Thanks again for the excellent service whenever we need you. read more

The pilot light on my 3 year old GE water heater kept going out, and my regular plumber and I spent 2 days dealing with Rheem unsuccessfully to get a part for it. I finally decided Rheem was being unreasonable after the plumber followed their instructions on diagnosing the problem and then they still wouldn't send the part. I'll never buy a Rheem/GE water heater again, but this is a review for Water Heaters Only. Since the water heater's only 3 years old, I'm wasn't ready to purchase a new one yet, so I decided to go through my home warranty who connected me with Water Heaters Only. Ron showed up within 30 minutes, and fixed the problem in 20 minutes. Everybody seems to be aware of this problem with GE water heaters, but Ron knew exactly how to fix it, and somehow had the part on hand so was able to fix the issue without having to wait for the part to arrive. He also explained the design flaw that is causing these issues with the GE water heaters. Next time I'm calling Water Heaters Only first. read more

I checked several different places before deciding on these guys. I have to say that it was not even close. The number of reviews and the kinds of reviews prove that but also several other things. 1. The customer service was incredible. Fast response to emails and phone calls. When I did speak to a person (Anthony), they were kind, answered all of my questions, and were helpful in getting to the root of what I needed. 2. They are family owned. Been in the business for over 50 years. That says something to me. 3. The technician (Tony) himself was fast, knowledgeable, skilled, and he also had excellent customer service. 4. The pricing was very reasonable. There were other places that may have been cheaper, but with the bad reviews or mediocre customer service, I was more than willing to add a few extra bucks. AND there were plenty of companies that were way more than this company. So these guys hit the price point perfect. Very clear and upfront. I couldn't be happier!!! read more