This business needs to be responsive for their ads. At a minimum, put up an autoresponder if you…read moredon't have someone to respond promptly to potantial customers. As I have looked over some of the reviews, thos company os never at fault and always seems to have a retort to consumers who are expressing their dissatisfaction. As a reminder, Yelp is a mechanism for us to express out opinions; the voice of the customer must ALWAYS be considered.

I booked an appointment through the website. The appointment time came and went with no one showing…read moreup. I tried to get a response from the text chain that was initiated when I booked the appointment, called 2 different phone numbers I could find online and emailed as well. No response. Then 3 hours later they get back to me and I asked that they still come. The issue with my car was concerning back brake lights that would not turn off and were draining the battery. The mechanic inspected and diagnosed that I needed my brake light switch replaced (also back brake light bulbs were burned out). He quoted me $420-$460 to fix it (that price included the $140 inspection and fuel surcharge fee). That sounded crazy to me so I just paid the $140 base fee said forget it, don't do the repair. I did some research on YouTube and checked out the situation myself, and it turned out to be just the rubber bumper piece that depresses the switch that had rotted and I was able to replace it with a bolt and washer I had on-hand for free. And anyway, if it had been a bad switch, that part only costs $10-$20. I'm pissed that the guy was going to over-charge me and I can't help but think it was because I'm a woman.

These guys provide excellent service at unbelievable prices. They fixed my 05 Durango in no time at…read moreall.

Customer service is second to none. The level of service is to be commended. I was reluctant to…read moretake my car to them at first - not being a national chain. I'm so glad I changed my mind. They quickly diagnosed the problem and offered practical solutions. The young man at the desk (Cobie, I think) was professional, honest and respectful. Kudos!

Honest guys who helped solve a "mystery" tranny problem the dealer's most experienced mechanic…read morecould not. Currently have second vehicle there for rebuild.

Had transmission trouble when I was visiting Memphis and luckily I found this place aftee calling…read moretons. Their price was fair and they got it done by the next day. I got it there that morning and picked it up the next day by 3. The workers were very nice and the manager was great he told me some awesome places to go so I wouldn't have to sit and waste my day away waiting on my car

So this place I don't recommend to anyone ...For one The owner was very rude & didn't want to fix a…read moremistake they made due to fixing my transmission! 2nd thing get my car back & found mice feces all over my car with a horrible smell coming out my trunk found the babies & the nest where my spare tire was now the mice is just running around my car! I paid too much money for them to rebuild my transmission, for me to lose alot of my belongings due to the mice problem ..

I was having issues with my transmission for a few months. My F150 would lock me out of 1st, 2nd…read moreand 6th gear randomly. After a trip to my normal mechanic, he recommended that I take it to the Coleman Taylor on Winchester. Greg took got me checked-in, and within two hours they had diagnosed the problem and ordered the part to get it fixed. I scheduled a time to bring it in a few days later. When I dropped the truck off the following week, they were taking it back to the bay before my ride even showed up to pick me up. My truck was back on the road the same day and seems to be running like new. Everyone at this location was extremely professional. From their uniforms to their manners. Always a "yes, sir" and "thank you, sir". And a special thanks to Miguel for going above and beyond to help me out. I highly recommend this location.

Have my car for almost a month and meanwhile I have to rent cars. Said it would be ready Friday May…read more23rd but then said it needed new transmission. They haven't given me a finish date. Joshua suggested I buy a new car even though my car is a 2019 (crazy). I feel like my car is being held hostage even though I've already paid them. Talked to Corporate and got no satisfaction. I will never do business with Coleman Taylor again and recommend you don't either.

the g56 transmission I bought and had shipped to Alaska didn't last too long only 57000 miles on it…read morewhen 4th gear started rattling and of course it was out of warranty they did say sorry

This place is worth doing business with. There was a problem with the workmanship and when it was…read morebrought to their attention. There were no questions asked, they honor the work they do and corrected it. I will be doing business with them again in the future.

My transmission was slipping in my 2017 Tahoe. I needed help. And Coleman Taylor was suggested by…read moremy favorite mechanic. And I was lucky he did. I was informed that it could take 3 days or it could take a week. Regardless, the Tahoe needed fixing. I took it in on a Monday and one day later I was struggling to find a rental when I got a call from the CT guys. IT WAS FIXED!! Went in to get it and the cost was awesome. I had been told by several that a new transmission cost a lot. But these guys were fairly priced. I can't say enough good stuff about these guys.

I was feeling a strange shudder in my truck so I called Coleman Taylor…read more They allowed me to bring it in the same day! In a matter of hours, I had heard back from Marvin and he thoroughly explained what was going on and what my options were. He was friendly, helpful and patiently answered all of my questions. I'm not going to get the repair done as the vehicle is still in it's return window but if I need a transmission repair in the future, I will definitely be a customer. Thanks so much Marvin!