I've been coming to this oil change and tire shop since 2013/2014 and steadily, for all of my cars…read moresince 2017 when we moved in to our home nearby. Since my father owns an auto shop back up North, I always come in with a set of very specific instructions, especially when it comes to my oil changes. Each one of my cars has a specific set of instructions I want followed because each one has its own little finicky things. Lucas first, don't top off fluids except washer fluid, only use manual tools and not drills, etc. the guys who work here have ALWAYS abided by my instructions without hesitation. They don't ever make me feel like a nuisance or burden and are always very polite and professional. Today was no different. Nick worked on my Mercedes to get my oil change done and then Derek worked on my new tire installation. Between the pleasant conversations, not ever trying to rip me off because I'm a female, and their overall politeness and ability to work on my cars the way I want them to, I will continue coming back year after year and bringing all of my cars here ranging from the more normal ones to the imports. They do have a pretty high turnover rate of workers, so just as I get to know one set of them, a new set arrives, but every single set of guys has been very helpful and respectful. I would absolutely recommend this shop, ESPECIALLY to females, because they won't try to rip you off like most shops around here will try to do just because they think you don't know what you're talking about and are an easy target. I also always bring in my own oil and filters (and even my own tires) and they have no issues using MY equipment, which many shops in the area will refuse to do. If you're hesitant, don't be. If you're also a female and are worried about someone trying to pull a fast one on you, trust me this shop won't even try it.

I'm definitely moving my business to Express Oil. They were friendly and professional. They…read moreexplained my service and recommended other services that my car needed that they could do during my oil change.

I wanted to take a moment to share my positive experience with The solution auto tires located on…read moreMount Moriah Road. I've done business with this company multiple times for fixing tires on my truck and trailers, and each visit has been marked by their friendly, knowledgeable, and professional staff. They consistently provide excellent service at very reasonable prices, and their location is convenient and centrally located, which makes it easy to access whenever I need assistance. Because of their reliability and high-quality service, I highly recommend this company to my friends and family. If you're looking for a trustworthy, professional, and affordable tire service, I confidently suggest giving them a try.

From the owner: Why Choose The Solutions Auto Tires?…read more At The Solutions Auto Tires, we don’t just fix cars — we solve problems. Our team is committed to giving you fast, honest, and reliable service every time. Whether it’s new tires, a quick oil change, or a full diagnostic, we’ve got you covered with fair prices and real solutions. Located right here in Memphis, we treat every customer like family — because your safety and satisfaction are our top priorities. Come experience the difference. Let us be your go-to auto shop.

Adam was a amazing! So kind knew I was in a rush helped me out! He was truly so helpful! Give this…read moreman a raise!

Take 5 or take 105 (min)? I've had previous good experiences at this location (and others) but…read moretoday was by far the longest I've ever had to wait foI waited 40 minutes in the 2nd waiting spot just for one car to be serviced (see pic). Then I had to wait another ____ min for the car in front of me to be serviced (they sat in the bay for 14min until actually being started). If your company's prides itself in fast fast fast, this is quite disappointing. I only choose to go here when they have good promo deals but they left much to be desired today. I would have given it 1 star if it wasn't for previous good experiences.

This particular Gateway location, on Poplar, is hands down the best place to take your car to…read morehandle tires and general maintenance. They are lovely here - the customer service is phenomenal and they are HONEST to a degree rarely found in this industry. It's always pretty busy, and they don't take appointments - it's always first come, first serve - so I usually try to make it in as early as possible, but I've never had to wait an unreasonable amount of time. I know that if I drop my car off in the morning, they'll have it ready for me by the end of the day. They are never trying to gauge you on price - many times I have come in expecting to replace a tire and they've told me it's unnecessary; instead, I've left with a tire patched and paid nothing. Because they are so wonderful here, my whole family really makes an effort to bring all the business we can to them. I'd rather deal with Gateway than a dealership any day! We stumbled upon them about five years ago and we will continue to bring our cars to them as long as they stay in business.

I visited your Collierville location for a oil change on 7/21/2026 at 12:00 p.m. The guy that…read morewaited on me was rude and unprofessional. He said they was busy and it would be an hour wait but I was willing to wait. He never came back to give me the status. I ask some of the other staff to check and they was not friendly either. I have brought my car to your establishment in the past but it had been a while. He insinuated because I hadn't been to you that I wasn't taking care of my vehicle. All the staff seems to have the worst attitudes and I am not sure if it's racially motivated but I am uncomfortable. There were people that came after me but got their vehicle back before me. I feel I should have been notified of the status Instead I had approximately a 3 1/2 hour wait. I won't be back to that location. I have a 2015 Nissan Altima.

if you are ever in the Memphis area in need of a great tire shop this is it! Everywhere else…read morecharged significantly more, when I called the first time they took down my number and called me back within 10 mins with a solid game plan including the time frame it would take to resolve my issue which was a tire that is not very common due to the age of the vehicle and tire size. Highly recommend! don't waste your time anywhere else. Excellent service!

Arrived for an AM appointment to mount/balance 4 tires and get a wheel alignment - checked in and…read moresat down in pleasant waiting room - car was in a bay almost immediately and was out the door in less than 90 minutes for all - very friendly folks and all the work was perfect with tires balanced and alignment straight - fair price - highly recommended!

Quick oil changed. Very informative. Will definitely be back for all future oil changes.read more

Do not go to this Valvoline. First, guy said 25 minutes for an oil change, it took 1 hour and 45…read moreminutes. Second, after oil and air filter was changed, 10 minutes on the road and the engine light came on. This was due to the air filter being placed in incorrectly. Came back the following day to get it fixed and all the workers couldn't fix it. This is the second time valvoline has done this. Going to the dealership now to fix a problem germantown valvoline created. Do not come here!

Came in for an oil change and was given 5 customer service. (Tires rotated, fluids topped off and…read morea complete inspection) They also honored a $40 off coupon!!! The guys were very polite and took great care in getting me back on the road in about an hour!!! Thank you, Jimmy and London!! I will be back and will definitely be recommending this location to all my friends, family and colleagues!!! Keep up the great work and excellent customer service.

This was our first visit to Midas, and the experience was smooth from start to finish. We came in…read morefor an oil change and were pleasantly surprised by how friendly and professional the staff was. The waiting area was clean and comfortable, which made the short wait easy. The technicians took the time to explain everything clearly and didn't try to upsell unnecessary services. Our car was finished right on schedule, and they even checked our fluids and tires at no extra cost. It's nice to find a shop that values honesty and good customer service. The whole visit felt efficient and trustworthy. We'll definitely be coming back to Midas for our next oil change and any future maintenance needs.