My mom was trying to return something we bought from here online. Nobody knew how to do it, like 3 people tried and they didn't know how. The manager was so disrespectful and rude to others. In the end, they couldn't rlly do anything they just told me to go to staples to return it. WEIRD! They blamed us for coming here to return it. They said "the system changed." I believe that's just an excuse for their incompetence. read more

Don't underestimate because they are walmart! Their bakery is good! Mrs Chum is super nice and very attentive!

The man cleaning the floors ALMOST HIT ME with the machine he was on. I moved out of his way and he continued to move directly to me. It wasn't until i said excuse me then he went around me after i was backed into a corner and couldn't move over!!! read more

Here are the reasons why I don't like this Walmart: - Unfriendly personal with minimum knowledge about merchandise and no desire to help whatsoever. The other day I saw a lady ask a floor employee in the home improvement department where the masking tape was. The employee asked in very poor English for a picture of masking tape because she had no clue what masking tape was. -Everything is behind glass and it takes so long to get what I need. Waiting time is usually 15+ minutes to get something from behind the glass. Alcohol (from behind the glass )check out is only at one register and it takes forever. -Separate check out for beauty - I decided to switch to the online orders and store pick up. I waited over 20 min yesterday to receive my order with several more customers because there was nobody at the pick up place. After I requested to speak with the floor manager I was pointed to a lady who kept telling me to wait until someone showed up. When another lady showed up they started arguing with each other in front of the customers. At that point I gave up on getting my order and requested for it to be cancelled. I was told that it'll be cancelled as soon as the second lady will get an access to her computer at the back of the store. It was never cancelled and it shows on my Walmart account as received. After that purchase, which I made on the Walmart app, unauthorized transactions started appearing on my credit card that I used. No more online orders for me. - Another thing that I dislike is the security that Walmart hired. I don't mind the same type of check point like at Costco but for some reason the guys they hire make me uncomfortable and they don't really check your receipt like Costco does. That makes me wonder- what's the purpose of the security - just visual intimidation in order to prevent theft at the store? It's upsetting that shopping at Walmart is getting worse and worse. read more

Staff is friendly but overworked. Walmart is too cheap to hire more employees. They expect everyone to self-checkout. I bought several pieces of fabric that didn't have a code for scanning, had to wait for over 30 min for an employee to cut the fabric. The gal who finally assisted was very helpful and said she just clocked in, and there was no other employee available before her. There was only 2 checkout lines manned by a live person, and they were long. It was a good thing I didn't have to return any purchase, as the Customer Service return line was even much longer. Shame on multi-billion dollars corporation to cut back on labor just save a few $ at the expense of customer service. read more

This review is for the garden department. Plants are dyeing because the prices are higher than ever before. A half dead Zz plant was still $19.00.. Nobody was shopping there, three garden center employees were hanging out with nothing to do. They need to water and care for the plants and lower the prices. read more

This stupid place has one person doing returns when there are 20 people in line, I asked if she could get help she said that she's the only one, so bad with customer service read more

Walmart Supercenter - People waiting in line to return at stupid Walmart Poway - Department Stores Near Me - Poway, California

Terrible staff. Some are just outright rude and ignore questions from customers. Terrible experience going inside. Curbside pick up is okay.

Worst Walmart in California. Am in line with 14 people and carts and one check stand open. It's 1:10 pm WTF

The services / returns was closed at 8pm. I have never heard of such a thing. If the store is open then the store should offer returns and exchanges. I won't be coming back and I will let everyone I know. read more

This is the worst waltmart, there's a lot of people working there but when you need help no one, absolutely no one helps you... so slow for everything... I came for a formula for my baby and I have 30 minutes waiting for someone help me... no no no no.... I don't really recommend this waltmart to anybody... supposly they have cameras, why they don't see I'm here waiting ???? read more

Cannabis deliveries are more reliable than Walmart Deliveries. Ordered the same items 2days in a row and didn't receive either delivery. Reaching out to the store is a nightmare, they just refer you to an 800 number... and the opposite end is a language barrier. read more

I hate leaving negative reviews, but can the kids who work in curbside make sure that the order is correct before loading it? I had an order this morning and the boy who loaded my car missed four pretty large items out of my order. I didn't notice until I was putting everything away at my home in Spring Valley (too far to just turn around). Now I have to go through obstacles to get my money back. A while pain in the butt. If you do curbside, check your bags before you leave cause these kids don't care about their job, and when you call to get the problem resolved they act like YOU did something shady. Super annoyed. So now I'm out $40 and without the items I paid for. read more

My review is specifically about their grocery pickup service. I love the convenience of shopping online and feel pretty confident when they may be out of stock of something and are able to give a comparable item. It's even better when they give the lower price! I feel a lot safer shopping via this method instead of going into actual grocery stores and appreciate the workers that are there working hard everyday. Pulling those groceries on those small baskets don't look easy, especially on hot days, so hopefully they come up with a better system eventually. I have yet to come across any employee that has brought out my groceries to be anything but super friendly! They can't accept tips but I know they appreciate it when you leave some positive feedback about them when you get a survey about your experience from Walmart. read more

Just move to the area and love the store, with so many items that provide basic needs for a family read more

Walmart Supercenter - Department Stores Near Me - Poway, California

First the positives: they had Clorox wipes and hand sanitizer in stock, which is great. However the normal inconveniences of shopping at Walmart (indifferent customer service, poorly informed employees, aisles blocked with merchandise) are unforgivable during the current pandemic. It started when I entered the store. I asked the employee seated at the entrance if the carts there had been cleaned. She said she didn't know. Not 'let me find out for you' or 'let's clean one off for you'. So I took one of the carts and went to the hand sanitizer dispenser near the entrance. It was empty. Then I went to take what I thought was a sanitizing wipe that I saw there, but it was just a dispenser of dry paper towels- not too helpful. I could have left at that point, but I needed to buy hand sanitizer and Clorox wipes!!! So I went inside and told an employee that the sanitizer dispenser at the door was empty and she said yes, they're aware of that. I was eventually able to find most of what I needed and a couple of employees were helpful during my visit. One needs to be realistic when shopping at Walmart--there will be inconveniences and frustrations. But during a pandemic, we're talking about potentially life and death problems here. At the very least, there's a degree of stress inflicted on customers that could be avoided with better hiring practices, employee training and preparation by store management. read more

I already. Light and paid my stuff. The lady at the door didn't ask for the persons In front of me for their receipt. I was like 2 seconds behind her and she asked me for a receipt. Why? Because I'm Asian In a poway community? I said well, you didn't ask for hers. Why are you asking for mines? I'd you gonna sit their and do your job correctly. Ask for everyone's receipt. Don't pick and choose. read more

When I first went to this Walmart last year, I really disliked it. But after the remodel was done and everything settled in, I got used to it. I prefer some other locations, but this one is better than many others. Having groceries is a big plus... Mrs. Winifred at the Customer Service desk is AWESOME by the way! read more

Shopping here is an atrocious experience. From the very start when you try to find nonexistent parking to when you leave and have to submit to a "receipt check", there are inefficiencies at almost every step of the way. You are slowed down at every step. It seemed to start with their beefing up of "security" in the last couple years, but it got out of hand and became a hindrance rather than actual security. (Those parking lot and aisle cameras are just for show, they do absolutely nothing.) A typical shopping experience involves weaving around the awful parking lot, waiting for cabinet unlocks, standing in line forever (emphasis on forever), and having to wait to be "checked". The best part of this Walmart isn't even the Walmart. Its the McDonalds inside. What you save in pennies here you pay an order of magnitude more with your time, sanity, and dignity. Just shop at Costco, Target, or online. read more

01/03/2029 6:45 pm Return Customer service is working really bad. I had about 10 people in front of me. One cashier, another one is so busy sorting out the goods and ignoring such a long line if people that is no help either. After 15 mins in line they both left and came back 8 mins later. A few people gave up and left. I'm still in line 25 mins already to return one item! Still one cashier on duty. Unbearably bad service at this Walmart. If management read this you guys should see who was on duty. It was wrong to treat customers this way. PS When I got closer to cashier the name of the one worked is Lordes and by the time I was being helped finally a cashier named Sophia came. I'll avoid this Walmart at all cost. read more

Michael in electronics was being helpful and helping us when MELINDA rudely interrupted with "what the hell is all this" and she points to a pile that he was working on when we had asked him for help. Which was rude and unprofessional on her part. He replied with " I've been working on it Melinda" and she said " why don't you come talk to me when you're done with your customer." It made me very angry. He was helping a customer doing his job. He did nothing wrong. Melinda needs to learn customer service. I don't know if you noticed Melinda the store was busy and he was busy assisting multiple clients. read more

Alba was the sweetest with customer service so kind sweet attentive the worker before her old lady with grey hairs was so rude and unfriendly but Alba jumped in was so kind understanding will be calling corporate to let them know alba is amazing !!!! read more

This store and location are really nice, generally clean inside. Which makes it a little disappointing that some of the employees are pretty disrespectful. There's been a number of instances where I've seen or personally experienced a less than pleasant attitude at checkout. I would recommend, but advise you go to self checkout or order pick-up. The gentlemen working in that area are all super helpful and pleasant to interact with. read more

I went this morning to turn in my propane tank for a new one. I was informed that they do not provide the tanks but it is vendo out. I was informed to go outside where the tanks are locked and using my credit card, receive another tank. I then took my basket and tank to the area and places my credit card in the machine. A message showed that the system was not working. I then rolled my basket and tank back in the store.I told the clerk what happened and she told me to call the number on the machine. I then said, " what has happened to customer service.? You are asking me, the customer to call the company. ?" I then rolled my cart- 3rd time, back and out my vehicle and left. NO CUSTOMER SERVICE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Walmart's deliver service is horrible! My last 3 orders have been screwed up. 1st order they didn't even show up then customer service said it would be delivered the next morning and again they didn't show and then canceled my order. The 2nd order, they tried to deliver the wrong order and then canceled my order. This 3rd time, i was missing 1/3 of my order. Customer service is horrendous and can't do anything but apologize and cancel your order and give you a phone number which never gets answered. I searched for a corporate customer service number and then received an email from a manager (?) at the Poway store, Sherin Sonny, with a phone number to call her but she is never available. I have left her multiple voicemails over the past couple of weeks but she never calls back and now whenever I call I am sent straight to voicemail. I have wasted countless hours and waited around for multiple days for nothing but more frustration. I'm taking my business elsewhere and advise you to do the same. read more

Not only on numerous times have I been watched at self checkout and being commented on not to forget multiple items in my basket by the people as I'm scanning. But I was stalked to my car today by a worker for bringing a basket to my car after the lady stopped me and said you can't bring it out unless you bring it back. What is the point of having a basket to carry your belongings? I will not be coming back. read more

Awful customer service from an online order pick up. My order was supposed to arrive on Wednesday and I got a notice it was "delayed" Wednesday night. As of Friday it was still "delayed" so I attempted to call the store. It took me calling 3 times to even get the phone answered. I was told by an unapologetic employee that my order was "on a pallet at the store somewhere" and that they had no idea when it would be available. I was then transferred to another line without notice and listened to the phone ring for 7 minutes before giving up. I then called Walmart.com and was helped by a nice gentleman who discovered that my purchase had been "lost in the store" and that I wouldn't be able to pick it up. Why is it that each source told me two different things? I now have to wait another week for my delivery. No apologies from the Poway store, no discount or restitution for the mess up on their part. Who knows If I'll ever actually get my order. I thought a huge corporate store could be better to their customers, how disappointing. read more

Completely understaffed. Four lanes are manned and 11 self checkouts. At noon there are over 21 people in line for self check out. It took over 20 minutes to get through the line. Walmart can get in its high horse for paying people more per hour but they are not employing enough people to do the work. read more

Walmart Supercenter - Never ending line of people for self check out. Intersects the people waiting for the only 4 manned aisles. - Department Stores Near Me - Poway, California

It's nicer, cleaner, and more organized than other Walmart locations I've gone to. However, the service here is super slow and very frustrating. I'm not all about being in a rush or go-go-go, but waiting in line to buy groceries for literally almost a whole hour is beyond ridiculous. At peak hours, all they have is one register open. There's only one cashier ringing while there are useless employees in yellow vests standing around just talking to each other. I was impressed with this place the first couple months. Now, we'll just stick with the other locations we used to frequent even if it takes an extra drive. read more

Kim was incredibly helpful, friendly and professional. She helped me get an electric cart for my mom. It's a big deal for her to get out. Thank you! read more

Completely out of sanitizer and wipes for customers.. Management should be more aware of this, as many in the world are afraid of being infected by the virus.. read more

Walmart Supercenter - Empty sanitizer and no more wipes. Lady that represents Walmart told me i need to purchase wipes in order to wipe our cart.. - Department Stores Near Me - Poway, California

This location is terrible! I understand the need to lock up certain items and they have trust issues. What I don't get is they only have two registers opened during the evening where there tends to be more shoppers, they don't give you an option to carry the items you want with you nor which register you want to use. Between the two registers that are open, there are about 20 customers in line total. If I didn't need the items I came in for, I would've just left. read more

Every time I buy processed meat here that's prepackaged I get it home and it's rotten. I've had very bad experience with him by Oscar Meyer. The last three or four times I have bought Oscar Meyer prepackaged meat from this place I open it up and it's rotten. The last time I just bought some few days ago I opened it up two days later and it stinks so bad. This is unacceptable I spend cash money on this food and it's a waste of my money read more

Just wanted to give some feedback about todays experience. I went through the line and was met with I think her name was Valhadah or something close. She was so efficient and quick and friendly that it made my experience all that much better. All companies would be happy to have such a hard working and happy employee. thanks Valhadah and I am sorry if I missed spelled the name read more

My experience at this wal-Mart is so-so every time. They do carry many items since it's a super-center, but never cared for the food items. Parking lot is always filled, so expect to walk a bit. What I'm not too satisfied with each time are the lines they open for ringing customers up. With such a big store with lots of customers, they'd have 2-3 lines running, with at least 6-10 customers in line. read more

What in the ghetto Walmart...who puts air mattresss behind lock and key? Waited 15 minutes because nobody responded to the pager in front of the glass display. Tried calling the store, but nobody answered the phone. Walked over to electronics, and they said they would page someone. Five minutes later they showed up. Manager at this store needs to be fired. read more

Just witnessed the best customer service ever. I was waiting in the services return line looking around trying to stall time. I see this cashier named "Elizabeth" finishing up a transaction, as the customer was about to leave he forgot a very expensive hanger rack. I witnessed Elizabeth tell the customer she was ringing up next " I'm sorry I have to do something real quick my apologies" she take the hanger rack runs from register 1 all the way to the other side store where the exit doors are p tong breath taps the customer and hands Him the item he forgot. If that ain't going above for customer service I don't know what it is. I can just tell by her character she is a good person inside and out please get this lady a Grammy , a Oscar or a Nobel Prize. read more

It's a Walmart so you know it's going to suck, lets just be honest here folks. I don't go to Walmart to get good customer service, I don't go there for super high quality items; I go because it's cheaper. (or in my case because I didn't spend enough for free shipping on the website & Target didn't have the item I wanted) This location is probably the best one in SD I've been to. The parking lot is larger (although still insane), but I don't recommend parking near the shopping carts. I've only been here 3 times and I've seen 4 cars get hit with shopping carts. The door greeters aren't miserable here, always a plus, although you make up for that misery if you go to customer service. They have this bizarre rope area for returns that is difficult to move a cart around. The actual return area is tiny so you barely have room. The line is usually to the main doors. To top that off the returns folks are rude and after working at a Walmart myself for a few years I understand why. The store itself is standard. Clothing area is insane, products are decently stocked but still need to check dates on food so you don't buy expired items. (like the expired yogurt I almost got) I agree with Gregg though, checkouts are stupid. LONG LOOONNNGGG lines. The last time I was there I was in line for 2 customers, a lady put her closed sign up and told the rest of us to leave. For those that don't know, that is against WM policy. All that being said I'm dumbing down the ratings and giving it a 3/5 based on Walmart standards. If I was comparing this place to a Target or another large retailer it would be a 1.5/5. read more

Terrible customer service. Floor manager was insanely rude. I was trying to use a gift card and it wouldn't scan. You could check the balance and see that there was money on it, but they refused to take the gift card as their computer couldn't scan it. They told me if I had a problem, call corporate, but until then I needed to check out or get out of line. read more

Don't go here at night. The customer service sucks big time. Perla has to be the worst team leader. She yells at customers and employees in front of customers. This place has gone downhill in the past couple of years. Don't even get me started on them checking receipts when you walk out. read more