Store is always stocked well when I shop. Aisles are clean and roomy. There is always a great selection of women athletic apparel is always great. One of the nicer employees is the tall, African-American gentleman who works self checkout at the grocery side of the store. He is always super courteous and kind. Lots of arts and crafts items as well. My issue today is that I am returning 3 items before Christmas and the Customer Service Desk is PACKED! There are only 2 of 4 registers open. The CS Manager is not helping on returns and sort of being pulled everywhere to help with keying in the approvals. See the long line of 8 customers in my pics. read more

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On Octtober 4th 2024 I recieved a delvery of $511.00 worth of groceries that I did not order. I caught the instacart delivery gal before she left and made her take all 59 items off our front porch and put them back in her car. . She was on the phone out in my driveway for quite a while with her managers . She told us not to worry and that we would be fully refunded. Weii we were not. I tried calling the Poway store with the order number to find out if the groceries were in fact returned? The assistant manager ( Jesus) told me i needed to call my bank. I said "what does this have to do with my bank"? "This is between the store,the shopper,and the customer". He accused me of speaking to loudly to him and hung up on me! I found Jesus to be very rude and condescending. We will no longer be doing business with Poway Walmart! read more

I was the store's Ace Stockman/Cartpusher from June 2021 to June 2023 and every night I'd always get all the shopping carts back inside the store including helping customers with stuff whenever I'm inside or outside the building. Management was supportive as well. The best coach I've worked with at the front end during my time is Amber. She is kind and also funny. I heard she had left the store but hope to see her very soon. read more

Today I (an Asian-American female) checked out at the cashier named Brian (Mr.), and he showed the same racism attitude toward me again. When I asked for the devide stick, he throwed it on the table without even look at me. When he finished scan each of my items he throwed them on the table; I just thought maybe he has a hard day so I didn't say anything. BUT then the customer before me (a caucasian lady) said she lost the receipt, he immediately helped looking for her reciept, while I am standing there waiting for my reciept, which was already printed out. I waited until he found the other customer's reciept and said "execuse me could you give me the receipt?". He yanked the receipt and when I reached out to take the receipt he throwed it down on the table and we stood closer than an arm reach. I was so upset I cried and walked out of the store. My husband is away from home on the NAVY order to provide services to this country and so sad to see Poway still has so many of this type of blind racism residents. Does people like Mr. Brain even know that there have been many great scientific and military contributions to the US GOVT done by other race rather than just white? I attached my receipt here to back up my story, and hope that the Poway Walmart Supercenter manager (Mrs. Kimberly) will see this and stop this kind of behavior in her store. read more

Walmart Supercenter - Department Stores Near Me - Poway, California

For the first time, I placed an online order from Walmart.com. I ordered wide-mouth canning jars and chose to pick them up (with other items) at my local Walmart. Unfortunately, I received regular-mouth jars. The next day I called to report the error and way ahead. I was placed on hold indefinitely. Called again and was told that the only solution is for me to return the incorrect item for a refund. Improve: Walmart process the return, exchange for the correct item and ship to my house. This would have happened if I ordered shipping. Now I'm inconvenienced by having to go to Walmart to return incorrect item they packed. Beware of their shipping policy. It is not good. Amazon would have processed a return. I plan to re-order and receive the correct item delivered to my house within 2-days. Walmart shipping policy fails compared to Amazon! read more

Busy Walmart has only two checkout aisles open. After this photo taken, they closed this aisle and now only one line. They are forcing everyone to use self check so they can hire fewer workers. #WTF Walmart read more

Walmart Supercenter - Department Stores Near Me - Poway, California

I am not much of a walmart shopper. My friend was looking for something very specific at walmart, a certain bread. So. This was walmart #3 of the night. Which I think should be a badge itself. Of the three walmart stores we went to, this was the nicest. Clean Well lit Appeared well organized Nice checkouts Well stocked Full service I am not one to necessarily recommend a walmart (except for the one in Del City,OK that is amazing), however if I were to recommend a walmart it would be this one. Keep doing good stuff! read more

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I'm 67 years old, on a fixed income and basically do my shopping on the 2nd of the month. When I arrived home, after shopping at this WalMart, I realized I didn't have all of my items. I called and spoke with Steve and Michelle and explained my situation. Neither one has gotten back to me so I called again on the 3rd. Again, explained my situation and was placed on hold. For 34 minutes! Finally, someone picked up and acted like they couldn't hear me. Hello, Hello? Hang up. I call back again and no one picks up. I have made 9 phone calls in a 24 hour period. If they think I'm going to get tired and let it go, they are dead wrong. I will not accept this treatment from a store where I have always been a loyal shopper. Customer service needs lessons in professionalism, courtesy and compassion. All this for 3 items. Really sad. read more

If I could do zero stars I would. Shitty Walmart and the dumb manger is rude asf. She gives full attitude and doesn't want to help anyone. She is fat and short so of course she doesn't want to look around for anyone. She just stood there and I asked her to see if they had something in stock she just looked at me and said I can't do that. This Walmart doesn't even have anything in stock. They don't have anything ever and every helper is hella rude Don't go here! read more

Honestly if I could give half I Star I would. I just did a spark delivery return that usually doesn't take too long. Picked up the return from the customers house, which consisted of four pants. And then I waited in my spot for the workers to pick up the return and complete it, which usually doesn't take too long, they usually come out within 5-10 minutes. Well, thirty minutes passes and I still haven't had anyone come out to do my return. So I called them to let them know and the guy sounded like he was done with this shit and said that they would bring someone out to pick it up. Another 30 MINUTES passes and STILL no one shows up. Mind you, the return was supposed to be completed an hour ago, and there were people that arrived after I got there that LEFT before I did. So I tried taking it to the back to see if they can do it there, but they said they couldn't and that I had to find another spot to wait. I was really getting pissed off, but I still went to the spot and waited. Another 30 minutes pass and STILL NO ONE SHOWS UP. I was fed up with this so I went inside and tried to see if I could do the return there. They then directed me to another person, which then directed me to the manager I guess? And then he directed me to another lady in the back that did the return, but she was feisty and very rude, saying "I went out there to pick up your return." Um, no you didn't?" I didn't see ANY of the employees there so I could tell that was bullshit. The return FINALLY gets completed but as the final nail to the coffin, she rudely said that you had to stay in the parking spots otherwise they can't do it next time. But honestly there won't be a next time because I just can't see myself coming back here which is a shame because I grew up with this Walmart and had zero issues like this. I've never had such revolting, horrific customer service and that alone is enough to tell you to avoid it like the plague read more

This review's for the home delivery service only. My patience is running thin with this business, and it's starting to feel scammish. Walmart+ subscriber. Home delivery order 1: express home delivery order (3 hours or less. The order was never delivered, even though the app is said it was. The driver wouldn't respond to my chats either. I called the store --- it unfortunately took three imbeciles and two callbacks before I got to someone (shift leader) who had some common sense. She told me the express home delivery orders are handled by third-party drivers and it's not uncommon that this problem occurs. Great. If a business is providing a premium service, yet doesn't address the issue, how is that negligence? I eventually had to call the main customer service line (Philippines call center) to get things sorted it out -- the agent there gave me refund. Home delivery order 2: I ordered 10 items -- they arrived in 5 bags. Five. (One bag had four items). Come the F on! Everything could have fit easily in two bags. It's environmentally wasteful and I got CHARGED for all. This isn't the first time this has happened. I've filed a complaint with the CA Dept of Consumer Affairs, and the EPA. I wonder how many others this grift is happening to also -- could be grounds for Class Action. read more

I just had a great interaction with Kassandra at this Walmart's customer service counter. I was returning an item that I bought online and was dreading long lines and overworked associates but was pleasantly surprised. Kassandra was competent and super friendly. The transaction was completed very quickly and was able to continue shopping for some groceries afterwards. read more

Need to improve your customer Service at 9:20 hardly have open register Clerk , only 3 employees are working with long line each clerk signing in . The self serve are not accepting cash . The other self serve registers were closed st 9:20 in the morning , there were 3 registers with long outgoing tables . Very poor customer Service . read more

If there was no stars i would give none. store is clean but workers get mad when you take stuff to look at. whats even bothering is that they dont ask you if you need help. they stare and talk amongs other employees very loudly.. lack of customer service.. no service at all hire better people. read more

I'm in different to this location. The staff don't ask if I need help when I'm lost finding things. When I do ask for help it's s*itty non attempts. Cool! Just rudely tell me without telling me where something is located. I went as far as using the website and nothing is in the correct isle as stated online. I tried being open minded and trying to go to Walmart again after years and I just hate Walmart. I tried! That counts! I gave two stars because I'm being generous which isn't common. read more

This is one is the biggest Walmarts I've been to. I think it seems so huge because it's all on one floor. They have literally anything and everything you could possibly need. Some of the pricing is much like anywhere else but there are some good deals to be had. read more

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I enjoy doing a lot of my shopping at this Walmart on 13425 Community Rd. I so appreciate the exceptional experience and excellent and professional customer service from Dora in electronics, She is incredible and goes above and beyond in helping her customers. She shows to be such a great team leader, that even those working beside her, like Chase, Arnold, Jung are awesome! They all seem to work together so great, in helping the customers. read more

This is one of the better Walmarts I've been too. Their fishing selection is great! The store is kept super clean and the staff is very friendly. read more

Easy shopping with stocked shelves . Employees are friendly and helpful. Even curbside is quick ( unless it's 5pm ... but it's like rush hour so you can't blame them for the overload . Deliveries are on time and usually not missing items . read more

Really rude employees. Almost everyone over 40 is so mean here! I say this because the people closer to my age ( early 20's) are usually very very nice. Debra from general management probably makes kids cry. You can't ask her a question without aggravating her. The checkers always seem sad to be at work, which is understandable, but I can't figure out why they have to be rude. Another thing this location lacks in particular is people who can open locked cases. The guys in tech are nice, but the women are not nearly as friendly unfortunately read more

Awful experience in self checkout. Rude helpers. Now 15 items only, but the sign isn't near the entrance. We had 17 items and the woman working there told us next time we need to have less than 15. They need more cashiers working! read more

Used to work here. Teerible management may osha violations illegal shift changes. I do visit from time to time. If you think about calling don't no one answers read more

Folks, when a huge company like Wal Mart lobbies to build in your neighborhood with the promise of bringing new jobs- say no. Walmart never has enough staffing to help customers. I am currently calling to ask if they have a product, listening to the phone ring unanswered (oh it just hung up on me after it rang for 5 solid minutes). Who are they hiring from the neighborhood? Who are they hiring if only one out of 20 registers are open? Who are they hiring if they don't have enough people available for someone to answer the phone?? Who are they hiring if a customer has to search high and low for a staff member to help them in the store?? This has been happening long before March 2020. They ruin small businesses who had A+ customer service, and obviously aren't hiring enough staff. read more

Been shopping here for 20+ years and the clientele- believe it or not- has gone wayyy down hill. Beware of each item you buy. I saw two employees fulfilling orders on the laundry aisle completely ignoring a customer stealing. And not just stealing from Walmart but pouring laundry detergent from one bottle to another bottle to fill it to the top. rendering the other bottle almost empty, for someone else to get ripped off with. Last night I purchased a set of 20 crayola markers for my kids after much deliberation (I'm on an extremely tight budget) and when we got home and opened the box- both 10 packs were gone and someone had shoved a 10 pack of the "tropical" colors in the 20 pack box. What a waste of money. Security needs to be beefed up and certain people need to be excluded from entering the store. And on that note- the vendors hounding you in front of the store doors are so pushy. Feels like a third world country and you're about to get scammed. Absolutely hate it. And hate that our senior community has to put up with the degenerate behavior from unsavory patrons. read more

Customer service desk is the only place in store for returns and they close the customer service desk 10 minutes before 8pm. Waited 15 minutes for a "manager" who said he couldn't do anything about it. He did not offer his name. He did not offer any solution. There were two customers waiting for service and not one employee offered to help. Worst customer service I have ever witnessed. Never have I ever heard a manager say they can't help. read more

What horrible customer service. Their website said they had six batteries in the size I needed. I kept trying to find someone to help. The button you push to get help didn't seem to work. I kept flagging down employees. They couldn't help me. After the longest time I just gave up and left. read more

I went shopping this evening in Walmart. I found Cirkul pruducts in the clearance section of the store on the wall. The cartridges and the other tops, and of course the starter set as well. I went to the register to purchase one starter set and two of the grape and two of the tangerine flavor cartridges. When I got upnthe the register I was told the cartridges were marked down but the kit was not. I asked to see a manager and instead of calling them over for me, I was told I could go to the service desk. I spoke with a nice manager, Perla, and she checked with someone who told us that they were not on clearance and it must be an error. I walked over and showed Perla all the inventory that was on the shelf and that only a few of the Cirkul items had the yellow clearance tags on them, a few of the upgraded lids and a few of the cartridges. I asked if there was anything that could be done, and was told sorry. Perla took a picture as well so whoever she was texting could see this and have someone move all the starter kits. All of my time spent for your store benefit. I am recovering from diabetes and I am very limited in what I eat and drink, so this was something of a treat for me since I drink over a gallon of water a day a work. If you see this and can do anything, please contact me, as I would appreciate it. read more

Walmart Supercenter - Look at all the Cirkul starter kits in the clearance section, and I am told its a mistake. - Department Stores Near Me - Poway, California

I used to work here from September 2021-October 2022. I would like to say Coach Justin was a really good coach very good at dealing with customers as well as associates when he worked at poway Walmart. I'm not sure what Walmart he is at now but I hope to eventually see coach Justin again at poway Walmart. read more

poor management and horrible customer service - they were so rude at the door and I even showed my receipt but still rude to me- needs to change read more

Not the biggest fan of Walmart as a company. Heard nothing but horror stories. But this Walmart has to be the best in San Diego.

I went in to the Walmart in Poway the other night to use my ebt thru the Walmart site kinda like tap and pay but you don't tap you just pay with your ebt card that is added to the list of different payment options on their site. After swiping every item I had I go to pay and it wouldn't go thru. This worker name perla forgive me if I'm spelling it wrong went above and beyond trying to help me figure out how to try and make it work. I lost my ebt card and I won't be able to get another one till after the holidays so I figured that the stores that advertise that you can use your ebt through Walmart , door dash , and instacart would be pretty easy, WRONG!! But the manager Perla dedicated herself time to helping me try to figure it out. I would recommend that anyone if your having any issues at the Walmart in Poway go to her. Thanks perla read more

Lakrista or lakisha is a terrible cashier. She is extremely unpleasant, rude, and disrespectful. I was verbally harassed by her. Her performance needs to be reviewed immediately. I know this has happened on multiple occasions after speaking with other customers who witnessed this outburst. At the very least she needs to receive some training in customer service. Honestly it seems like the last place she wants to be is at work. No one wants to be at the store running errands either. If your going to be this horrible Lakisha, don't even show up to work to ruin everyone else's day. Stay home before you get yourself embarrassed by a customer. read more

Sick and tired of this store. Why do I keep coming here, despite your online inventory never being right? The worst part out of all of that is, if you don't have what I'm shopping for, I'm not buying anything, given I had to drive out all this way. Your employees don't let me leave until I find the super-secret-check-out lane that is empty and walk thru and have to give off a "Don't F with me" stare to everyone, because I know ya'll are thinking I'm stealing, when you don't even keep your inventory updated. Better keep an eye on me next time I'm there because best believe I'm stealing. Security guard draped over that stool ain't gonna do anything to stop me that's for sure read more

This is one of the largest Walmarts I've experienced. Navigating it is a bit of a challenge, but Walmart has an app that helps shoppers locate items in the store. Although well stocked, the variety of items--especially in the grocery department--is limited. Aisles are wider than most Walmarts. read more

Five stars for the bakery staff at the Poway Walmart. They put together a cake on short notice and saved my brother's wedding day! Because of covid, the ceremony was booked last minute at the San Diego Marriage Hut and the Walmart staff made a perfectly frosted, plain white cake in less than 2 hours. The cake itself was delicious (we opted for one layer of chocolate, one layer of vanilla) and whipped cream icing was nice and light. We decorated the cake with fresh flowers to match the bride's bouquet, so it was perfect for photos. The price was great too, less than $15 including tax. read more

Walmart Supercenter - Walmart bakery cake, less than $15 for a double-layer 6" - Department Stores Near Me - Poway, California

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If I could give negative numbers I would! I consider my Sunday visits an adventure to see how many dogs or cats I can count in a cart and/or the store that is NOT a LEGIT service animal! Today we saw one cat in a basket and another dog sitting in a dog bed IN the cart! When I asked to speak to a manager she "knew of the cat and there is a "sign" posted at the front of both store doors! I proceeded to tell her that it's obvious the store does nothing about it as this is a weekly occurrence ! I also told her I would be reporting to the ADA and the Health Department. I am absolutely disgusted!!!! They need to be trained on how to approach people who have FAKE service animals and know that an ESA (Emotional Support animal). If you don't know the law...READ it!!!! A company can NOW ask what service does that SA provide for you! AND in San Diego IF your dog is a legit SA their license would state "California Assistance Animal"!!!!!! Common' Walmart get it together!!!! read more

Walmart Supercenter - Another dog today +2...nasty & illegal - Department Stores Near Me - Poway, California

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My first time at this store and one of my first times at a Walmart Superstore. I was looking for something in particular and couldn't find at other grocery stores but found it online here at the Walmart Superstore. They aren't close by so I had to drive a little out of my way, but it was worth it for what I wanted. They are located off a major roadway and plenty of parking. I had no real idea how large the store was until I walked in. I found the item I was looking for, but as I walked around, I found a few other items I wanted and the prices are so good. But the really good part was I need some regular household items and was able to go shopping for them after picking up the grocery items. I really think this is the first time I've been to a store that combines the two and it was super convenient. The people working here are very courteous and without being obtrusive. And they have a very nice self-checkout lane if you just want to do it yourself. And, although there is a bag surcharge, they leave the bags out for you to pack your goods rather than having to ask for them like some other places. I don't live near a Walmart Superstore, but given this experience it was certainly worth it and I'll be back. read more

Date of visit: November 29, 2018 I was looking for a Peanuts Santa hat that was for the upcoming Yelp Elite Event that I was going to be attending, and while I had found it at a very affordable price online at Walmart, the only one that had it at stock for in-store pickup was at the Walmart Supercenter off of Poway Road. After I'd placed my order and gotten the confirmation email that it was ready for pickup the following day, off to Poway to pick it up after work! While traffic wasn't as bad as I expected it to be, nor was parking an issue (then again, I did go during a weeknight), what surprised me was that I had to go check in at their in-store kiosk first with the confirmation number, then wait to get called to pick up my item. I guess I was expecting not too long a wait inside, but seeing how it took about ten minutes for a team member to get the Santa hat - after checking in, mind you - maybe I'm used to better customer service at my usual mall haunts. Since I was in the store, I figured I'd do some shopping in the interim... while this Supercenter is certainly huge, a lot of the merchandise needed to be restocked. I did find the long-sleeved pullover I was planning to get, and the chimichanga and corn dog from the grab & go hot snack section made for a quick snack on the drive back to my place. 3.5 stars overall, and if anything, I'll probably stick to the Walmart closer to me, even though it's not a Supercenter. read more

This review is for the pick up grocery only During these crazy times I am finding a way more convenient to order my groceries online and just have been put into my car. Walmart definitely makes it extremely convenient. usually after I placed my order it takes about a 2 day waiting period which is totally fine. The nice thing is that you can actually edit your cart unlike some other websites I have found the prices to be extremely reasonable and sometimes much cheaper than other be grocery stores. Their produce is a hit or miss. Sometimes it is super fresh in other times it is not. If you are unhappy with anything they make the return process really easy. You just refund it on your phone in you do not even have to bring it in read more

I think all in all, this is a great place to buy something you need when you want a 1 stop shop. AND, this is a Supercenter. Actually I'm not really sure what that really means, but it does sound pretty cool. It's a bird, it's a plane, no...it's....SUPER WALMART! Never fear Poway citizens, Walmart Supercenter is here! Some noteworthy items this Walmart stocks is: 1. Hilarious wedding cake topper in Bakery area. The one where the bride is dragging the groom by his collar. LOL! 2. Hello Kitty ice cream cake! Or maybe it was regular cake...I'm not sure, but STILL! A cake with Hello Kitty's cute fat face on it. Yay! Perfect for that little girl's birthday party...or that grown ass woman's (who still is obsessed with Hello Kitty) birthday party...who cares! It's adorable. 3. Every flavor & combo of Klondike ice creams under the sun. OH YEA. This Walmart has it all, from a McDonald's to $20 engagement rings to photo printing to bathing suits to underwear to shoes to Go Pros. Great place to go if you're running short on time & need to cross off a bunch of things on your shopping list. CONS: Watch out for lots of children running around, new parents with screaming babies, rude people, and possibly getting lost. Non-existent selection of fresh fish/seafood, unless you want frozen, boxed up stuff. Also not a lot of fresh groceries/meats at competitive prices either. read more

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