Honestly the people that work here are all doing great. They got people folding clothes, hanging clothes, sweeping floors, a person taking carts off the parking lot and sanitizing them. They got a person at customer service. They got an employee for everything. Clearly they have a great team working hard maintaining the store while servicing customers. The employees that work here value their job by putting in hard work and giving great service. Nickolas who is team leader was doing excellent . He was multitasking at the registers, helping customers and an employee who I believe needed help at his register while tasking another employee at self check out and just doing an excellent job especially since there was a crazy amount of traffic around 8:30 pm on Sunday. He gave great service to the customer ahead of me and myself as well. I hope he's getting paid well for his job because he was doing a 3 mans job and quickly. The only problem i see with the store are the customers. Customers have no respect for the place they shop. An employee finish folding everything and I see a customer completely unorganized it. Its unfortunate that these employees have to work extra hard because some customers ruthless and just don't care. Honestly I applaud Walmart employees for their hard work and dealing with all different customers throughout the day. They're the only reason why I shop at Walmart. read more

Walmart - Department Stores Near Me - Pleasanton, California

See all

I have never been to a Walmart that is clean, well organized and well stocked such as this one I came here the day before Thanksgiving. I was expecting a mess and large crowds Thankfully I was wrong I had a great shopping experience from beginning to end. All employees were friendly and seemed genuinely happy to be working I picked up a few Xmas items for my son at a great price I also got some household items and baby items also at a very reasonable price I just might take the drive to shop at this Walmart moving forward. No lines, great deals and great customer service read more

The bathroom as one of the most Stankiest places I have ever smelled. It smelled like molded mildew vinegary elephant urine. The store is somewhat messy but of course as Walmart read more

Walmart - Inside - Department Stores Near Me - Pleasanton, California

The manager April here is awful, she has zero customer service skills or may be she is just racist and chooses to misbehave with only a certain demographic. We waited 45 min in line for a return and they couldn't do it because their system glitched out and we were told by her coworker William that we can resolve it by calling customer service and circling back after shopping at the store and at that point we can skip the line(a conversation April didn't just overhear but participated in). We had the great misfortune of William being on break when we returned and when we tried to go in front of the line a customer inquired how we can do it and we very politely explained that we were their before and due to a technical problem had to come back and that why we were told we can skip the line. At this point another customer threw up her hand in the air and left, at this point April started going off on us that we made a customer leave, mind you we didn't say anything to the customer who left, she also said she isn't bound by the promise that William made so we can just wait for William to return. At this point an argument ensued and she was not solving the issue at all but just kept getting angry and refusing us service. Another employee eventually stepped in and helped up and we were out of the store but the interaction left a very bitter impression and I plan on launching a formal complaint with corporate over the treatment we received because it's was entirely unnecessary yet so horrible. April, I hope you always have the day you deserve. read more

Only if I must. I prefer Target, Kmart (if I have a choice), and lastly, Walmart. Why? Very busy store mixed with lower quality items doesn't make for a good shopping experience. On the other hand, for some items, much lower prices. If that's your driver, this is the place for you. If your desire is a nice experience, the merchandising and quality is just not there. Location specific: Pleasanton, CA =========================== * Sufficient parking lot, both deep and wide. Usually, 1/3 to 1/2 full. * Helpful floor employees * Minimal personality checkers * Very lenient return policy. For example, returned a $4 item without receipt, and received cash. Boo-yah! read more

My weekly essentials run. This time I stopped in here. It felt a tad crowded. The customers were not as good with social distancing. The store wasn't that tidy, kinda messy. It was also hard to tell the pricing because things on the shelves were scattered. I don't think I will return here for any essentials. Best to go elsewhere. I hadn't been here in years, now I remember why. read more

I asked 4 associates if this Walmart was a supercenter with deli.. absolutely none of them spoke English..

Quick and Easy! Very nice and knowledgeable employees. I want to thank you all for working through this difficult time due to the Covid 19 outbreak I also think their employees are SUPER friendly. Seem to be in a GOOD MOOD all the time. Check it out! read more

Long time customer, this is specifically for the tire and lube service. After reopened post lockdown, the people has turned considerably for the worse. When I had the order in hand the old lady pretended she didn't see it and had me waited for 10 minutes for the supervisor, possibly only because I didn't have the order number ready but had the message for tire arrival, for retaliation. Then the supervisor arrived and she changed her story and claimed I didn't show her the paper, lying in front of me. The mechanic also was very rude. When I questioned why he put on the new tire at front he just said he only followed orders, I told him I have gone through the same discussion with the supervisor (who was also impatient) who told me the best practice was putting the new tire at the back. Then he was considerably even more rude (yelled "what!" before I spoke a word) when I found that the tire pressure warning was on AFTER I took back the car, not until he found that he indeed didn't check tire pressure AT ALL (which I was charged for tire rotation and balance). This is the worst experience ever for this Walmart, which doesn't have the best service but I didn't find exceeding bad and rude before. Almost all the staffs have changed, only for the worse, the good ones are unfortunately gone. read more

Everytime I come here to get formula I aam left standing there waiting after pushing the help button for 15 minutes sometimes. With employees just walking by ignoring me. Such awful customer service at this store. I would not waste time trying to buy anything else behind the cases. I will just shop elsewhere. And when I find this formula in this size I will not come here for anything. read more

Took my disabled friend to this store to clothes shop. No electric carts available, used to have three. All sizes of clothes were mixed into each section. Juniors, women's and plus were scattered all over the cloying department! Wasted so much time and gave my friend so much pain due to poor stocking & signage. One star for quality & affordability of the clothing. read more

I am writing about the return department. If I can give a 0 star, I would. We purchase a kid's bike online, returned it August 28th. It took us TWO tries to return it because they required the original box, even that we had everything: the bike, the receipt, the online order, the order in the Walmart App. Then on Sept. 9th, we tried to use the gift card, it did not work at all. So I came back on 10th to sort all this out. I came at 9:55am and am still here now at 10:49am. The giftcard has $0 in it at all. The online system showed there was no return. They cannot find the return transaction in their system since they did not return to our credit card but gave us an empty giftcard. It took us total of 3 hours (first trial on 28th) and now 1 hour and this still cannot be fixed. The time, labor, effort and patience to just return a bike is not worth the only SLIGTHLY lower price of the bike if we have bought it at Target.com Please make sure you really have a return correctly. This is completely unprofessional and not a good customer service. read more

This is the worst Walmart. No one answers the phone and the returns dept had the longest line. It's right in front of the store. Can't find a manager. Staff is rude and the line was too long for one person to handle. read more

Worst of the worst....I only bought 6 items, charge me 7, then need go to customer service waiting forever to get refund. Wrong price tag, price doesn't match. I wanna save the couple penny from going to target but eventually spend more time. No more Walmart read more

There is nothing you need bad enough to waste your time at this Walmart. Lines wrapped around the store to check out. Poor signage, low selection, employees with pallets on every other aisle blocking you from half the store. Plus the customer clientele here rubs me the wrong way every time I step foot in this store. Getting dirty looks and people running into you is not a fun shopping experience. No comment on the employees as I haven't interacted with them. I'm sure they are working hard. Overall - incredibly poorly ran store. You'll leave with a headache. read more

Ask the staff a question and you're lucky if you get acknowledged, let alone an answer. Shelves in constant disarray. The only people that seem to be working hard are the guys grabbing the carts from the lot. read more

This is the Walmart I grew up with and I haven't been back in years. I was home for Christmas and needed to do some last-minute shopping. The layout has definitely changed since the last time I went and I wasn't able to find what I was looking for this time around, a Huggle LOL Anyway, this location is still ok. I remember always going to the McDonald's inside as a kid and I used to love it back then because they used to have ICEE machines, I'm not sure if they have it anymore? read more

Beware of the McDonald's in this one. Two people manning the store ,long wait time and the food caused the runs. What else could you ask for? read more

Don't bother calling, no one picks up. Don't do online pickup, because the pickup window is always delayed. Go to target or somewhere else, pay the extra $1-5. Trust me it's better then the absolute headache and time waste this place is. read more

Bad customer service, I had an awful experience today getting harassed by the man at the front door. Walmart does not have the right to stop someone for a receipt, and I am irritated by the fact that this store thought they had that right. This greeter needs to be informed of his job duties, because detaining someone against their choosing is NOT the right of a Walmart employee. Also, the prices are really bad, has to be the most expensive Walmart I've shopped at. Would not recommend, there's another Walmart nearby, go there instead. read more

Will never shop this Walmart again! I was at self check out and the lady working it was rudely telling a another lady to use the "15 or less" checkout because there were no clerks, the lady kindly asked her "even if I have 50 items", the clerk was yelling at her "WE DONT HAVE Clerks"!!! "Yes use it"!!!!! It was only like 8am...Sunday morning lady not nice, employ more checkers Walmart..... not our job!!! read more

Love it or hate it, there's no denying that Walmart has a bit of everything at competitive prices. Headquartered in Arkansas, they're often #1 or #2 on the Fortune 500. We rarely come here since we normally like Costco and Target (though their data breach is a bit disturbing). * The store has a good sized parking lot and seems clean for the most part. Wide aisles. Dressing rooms awkwardly located in a central location. * They are one of the few locations that sell Blue Diamond Oven Roasted Almonds with Dark Chocolate - absolutely addictive and healthy in moderate quantities! Most stores got the wasabi and sea salt flavors but dark chocolate rules them all IMHO. * Clothing, especially yoga and exercise gear seems cheaper here. We just loaded up from a sales in Sears at Stoneridge Mall and Walmarts regular price were lower. * Garden section is like Home Depot's. They have good deals on Snake Plants (natural indoor air purifier and looks cool too) but we wound up buying a little money tree. Would definitely come back for the special almonds! read more

Walmart - Walmart is one of the few places that stock these addictive, nutritious oven-roasted Blue Diamond Almonds with dark chocolate - Department Stores Near Me - Pleasanton, California

See all

The manager of the walmart in Pleasanton on Rosewood drive should be fired. Employees here have no training and no supervision. I have seen open food on the shelves (ice cream, chips, etc), bathroom are completely disgusting - they currently have the bathrooms by the entrance closed, back bathrooms are disgusting with the womens room closed, both urinals out of service, one toilet closed and the other two, literally, with poop on the floor. Stocking happens at all hours of the day with pallets and boxes of merchandise littered down the aisle. Reluctantly went there today to find a kettle bell and had a ridiculous experience with a cashier. We stood in line patiently, no big deal, I get it that the lines can get out of control. We get up to being next and the cashier (register #4 @5pm on Saturday, July 16th, 2022) told us that they were closed. We go to the next line. She then proceeds to ring up another customer that got in line after we moved. Then they ask the people behind us if they want to be helped. My wife tries to go back to the line since this lane is obviously open and the cashier says, "not you". Both of the people the cashier decided to help were of the same skin color and we are not. This was absolutely 100% a racist action toward my wife, two children and myself by this employee idc what they say. Like I said, fire this manager. I would fire that cashier as well. read more

10 calls to store no answer. Finally called the 800 customer service after 2 calls was told I'd get a call back. That didn't happen. Flatware was charged and not received. Just try to it get corrected! Check your bags or spend countless hours to get your paid for items. Customers don't forget. Walmart still owes me bananas from several years ago when some idiot said I couldn't prove they were left on the bagging turnstile. Like I would put one over on Walmart for half a dozen bananas. Guess I'll kiss my flatware goodbye as well. read more

Manager came and ignore the employee and ignored customers asking to send help to help the employee out. Another employee I guess manager said she didn't want to help and they left the young lady by themselves with a line out the door and customers complaining. These managers should be fired this is why employees are unhappy and get burnt out. read more

Walmart - Manager left employee to take all these customers. - Department Stores Near Me - Pleasanton, California

See all

This Walmart is very close to my work so I usually try to hit it right before I go home if I need product. I will say I do like buying name brand items such as Tide, Cascade, Dawn and paper towels etc at a lower price without losing the brand name. That is the number one reason I do come here. The overall appearance is neat in most isles and they carry everything from frozen items to summer items. I did notice today they have a pretty large auto area as well. It's pretty cute if you have little kids because they have the cutest little fish isle. I also like to buy sweet potato treats for my dog. I haven't been able to find them anywhere else and they are her favorite. I don't really understand why this place got such low ratings? It's not where I would buy my clothes but it gets the job done for home products. read more

Although not really the fanciest or the most glamorous, you have to admit that Walmart stores offer products at very competitive prices. Besides, one thing I like about this super store is that it carries so much stuff from groceries to clothes and to electronics! My family and I used to walk around this store just to kill time and check out stuff, just for fun. At daytime during the weekend, the store might get crazy busy, just FYI, and the lines at the checkout could be long (and slow-moving). But a few years ago this store decided to do some upgrade and added some self checkout stations and I honestly think that protect really paid off, as now I could just use the self checkout and be out the door in no time. The store, however, often gets a bit messy and disorganized though. I understand it's a big store but it certainly impacts my general impression of the store. Parking is plenty and super easy. read more

Walmart - Moa Burger - Limited Edition Pringles. Found it only at Walmart so far. - Department Stores Near Me - Pleasanton, California

Good stuff, very clean but customer service sucks. Keep pressing the button to get help in the aisle and no one came waited for about 10 minutes then went to find some one and when I asked the lady at the dressing area she was being rude about helping me. Like ain't that your job? read more

If they're going to close the entire self checkout area, they need to have more than two senior citizen cashiers working. This is ridiculous. They are going to lose more money from legit customers going somewhere else than they ever did from theft. Seriously, over ten registers and only two are open.... at 6:30PM. What a joke. read more

When I was young, I use to go to the Wal-Mart Tire & Lube Express Center to save some money on my oil changes. After numerous negative experiences, I've never returned. The first few times I use to come here the oil changes were extremely cheap at less than $17, but the wait would be about 1.5 - 3 hours. Slowly the prices would go up about a dollar a year. Then there was one time that they installed a faulty screw, where all the oil spilled onto my driveway the next day. I did get a refund afterwards; but throughout the years, the wait was still as long and the price was no longer cheap. Why the heck would I pay normal prices for this type of service? Since I'm no longer a starving young individual, I'm more than happy to pay a little more to get my oil changes at a more respectable business. As for their store; I stopped asking their employees for help because they can NEVER answer any of my questions. Plus, you get what you pay for. The prices are cheap because all their products are cheaply made. read more

I went to Walmart to buy yarn and sketchbooks for gifts. I had spent extra time in the store making sure the sketchbooks were in mint condition before buying them. The regular lines were long so I waited in the self checkout line but I was directed to a cashier to checkout instead of a self-checkout machine (what's the point of the self checkout line then???) and the employee not only damaged the sketchbooks by flinging them around in the cart carelessly but he also stained the side edges with ink. I didn't notice this until I got home so I can't even go back to return them as it's a crazy long drive. This is incredibly infuriating. And now almost $40 of sketchbooks are marked with receipt ink on the sides for crying out loud. I can't even wash it off as they're made of PAPER and receipt ink doesn't wash off of paper. God. I will go back to shopping at Amazon and pay extra there as their customer service is worlds better than Walmart. I will shop at any store that is not Walmart from now on. I'd rather pay 2-3x markup than give any of my money to this Walmart store. I am probably the most low maintenance customer - I know exactly which items I am going to buy before even heading to the store, I find the items myself, I don't bother the employees or make a mess or beg for discounts. All I did was go put items in cart and checkout. And Walmart screwed that up. That's how bad they are. read more

They do not have the best customer service in helping with any situation they do not care to go above and beyond to help in situations

This review is for the tire center only. I ordered tires online and went in to pick them up and have them installed. The tire center opens at 7 am on Saturday. I arrived at 630 am and was second on line. There were two guys working tires that morning. I was only getting two tires installed, no rotation, no oil change or any other services. Should be 30 or 40 mins right? Wrong. I got my car back 2 hours later. Everything seems fine with the tires and I got a good price that included rotation in the future, but the wait was ridiculous. Wasted a good portion of my morning. No real issues besides the wait time with no one in front of me. read more

Huge Walmart. Very spacious but too crowded. You will find the usual Walmart stuffs here, Was here looking for some Christmas lighting and super happy that I could find them. In fact I found a few more attractive lighting and ended up buying them as well. Employees were friendly and helpful. Big plus is the very big parking lot. Parking never seems to be a problem here. read more

Walmart - Department Stores Near Me - Pleasanton, California

This place is super convenient it the staff is super terrible. If you want to see a smile on this place you need to bring it yourself cause I promise you ain't no one smiling at you. Additionally, no one is going to help you or give you any service. The lines are slow and over populated to the point. It's not worth it. Low prices? Go elsewhere! They don't have them. Honestly this is a 1 star experience. I hope Walmart corporate fires everyone here and restarts. read more

Review on customer service: I ordered an item online (marketplace) , and it stated I could return in store. Little did I know, not even the website said that they weren't accepting returns in store! I walked in, read the sign and this RUDE employee yelled out "NO RETURNS". I said ok and quickly asked her how I should return my item, she also scoffed saying "I don't know, no returns". Worst customer service, didn't even argue with her yet she proceeded to be rude. Another experience was, when my mom was shopping (there were no signs yet) she was still keeping her distance but started putting her items on the checkout belt. The cashier was rude about letting her know that they don't allow that. Excuse me? Ok "essential worker" we work in healthcare. Management, get on it. read more

If I could give this Walmart 0 stars I would. I understand COVID set businesses back, people are overworked and underpaid. However, this place is a crap show. Incredibly rude staff, lines are usually back to the store because they never have someone at a register, and it's a mess with items all over missing price tags/returned gross items. We waited over 35min for self check out with over 30+ people in line, no other registers opened. When a woman in front of us asked politely if someone could open the register, the employee said "not my problem." I ended up putting my stuff back because it wasn't worth it. Usually I'm understanding with corporate big businesses and I know Walmart is not the best, but by far one of the worst Walmarts I've been to. read more

Don't use Walmart to send money to people. It costs money for this "service" and they don't give you the money. It's really not different than theft is it? There are plenty of free and easy ways to send money. Venmo, Zelle and other apps where you don't have to waste your time going into Walmart to be insulted by a clerk taking a very silly, silly position that when you ask for your money, you're accused of robbing her??? read more

Totally inadequate customer service. If you are going to lock up products, you need to have sufficient staff to unlock them when a customer needs something. read more

Do people understand anything here? I came here one day to grab a few things to shop for and I asked for toilet paper, the man said I don't know. I asked another woman where the turkey bacon was and she said baking powder? Im thinking to myself do they even train these people. It seems to me that nobody knows anything around here. I also sometimes find expired milk or meat. Several times Id get rude employees answer my questions. Do not shop at this Wal Mart location, waste of your time. read more