Out of the other Walmarts in San Gabriel Valley area, this would be my favorite in terms of customer service and crowds. My first preference is to place an online order pick up. They are usually pretty quick with bringing out the order within 5 minutes of arriving. If I need to shop around, the self checkout line is usually pretty fast since they have an associate manning the self checkout line and machines. The cleanliness of the store is overall okay. Bathrooms are decent in the morning, but by afternoons, go use at your own risk. The area that I feel they would need to improve is their return section. The process seems to take a bit long and it seems they only have one associate working there no matter how long the line gets. read more

I ordered a 55 inch tv through Walmart.com. They offered free next day delivery, so I was so excited. I patiently waiting at the front door since they indicated they'd leave the package at the front door. When I opened the door stood a small girl at 5'2 carrying this huge box. Upon inspection, what I received was an open damaged box taped closed. I immediately asked her to return it back to the store. Buyer Beware of online purchases! Never Again... read more

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This Walmart is terrible. I've seen them mistreat minorities at check out, often. It is a very racist establishment, today is when I finally decided I will no longer be doing my shopping here. An old white lady register refused to help out an older Hispanic fellow buying his good at the register. They harassed him with weird questions, and it only got worse when an older white lady probably a manager came along and refused service to the patron. I wish I would have gotten the name of the white lady employees, I would love to have called corporate on them and filed an official complaint on behalf of the customer. This is not ok. I wish those minimum wage employees realize that if they run off willing customers eventually they won't have a job. read more

Went to exchange propane tanks, paid and waited outside for over half an hour. The person next to us waited over an hour for someone to come. Multiple workers passed by ignoring us. Went in and asked multiple people. The first person told us "Can't you see we're busy?" Then continued on with their work. Horrible attitude and poor communication amongst employees. Told us they couldn't find the person with the keys?! Went to several people telling us to find different people all around the store. Overall, bad customer service and messy communication. read more

I love coming to this place i drive from Pasadena it's so random I love just walking around and like seeing everything going on and the McDonald's there almost something going on every time it's like a real life show. If you have nothing to do at night time come here highly recommended read more

Everything is either locked up or has been opened up. Whenever I look through for an unopened box, a rude employee comes up and yells at me not to open boxes... like what are you yelling at me for when you're too scared to chase down the real offenders. Hate coming here read more

Walmart - Everything they sell has been opened - Department Stores Near Me - Duarte, California

Went into electronics and the cashier Alissa was very helpful and respectful although I cannot say the same about other employees but luckily she was able to help me find everything I was looking for read more

I ordered a watch online from walmart.com. the order was delayed then sent back for inspection then when it came the box was empty. Please beware don't order from walmart. And FedEx is the worse they are the ones who stole the item from the box. And now walmart what's me to pay for something I never received.. DON'T EVER SHOP WALMART.COM AND WATCH fedex freaking Thiefs. Awful, awful ​ read more

Alma was a great help! She went above and beyond to help me find a shirt I was looking for for a wedding. Thank you Alma.

Can't get the janitor out of the women's restroom. He said 5 mins 15 mins ago meanwhile little girls and out here trying to hold on. What a rude man. He turned away several employee requests and radio calls. read more

December 2021 - Yes, I am actually leaving a review for Walmart, lol. Service/Ambiance - This is the 2nd time I've had issues with buying giftcards at this location this month. This most recent time, I took the time to pick from a wide variety of different giftcards and I picked a specific design. The cashier was not paying attention at all and repeatedly asked multiple how much I wanted to purchase for the card. She slid the giftcard a few times (more than 5 times) and it didn't seem to be working so she switched out the giftcard WITHOUT asking me. She seemed a bit frustrated with it but I just waited patiently to let her figureit out. It wasn't until later that I noticed she had given me a completely DIFFERENT design of giftcard... I was running late to an appointment so I didn't have time to deal with this anymore. I'm fine if someone doesn't know how to do something but seriously just ask for help so you don't waste everyone's time. Also, don't give customers another product then act like nothing happened. read more

Are unable to accommodate returns during normal store hours. Apparently only Customer Service return area can do returns as apparently it takes a special type of cashier in order to facilitate a return transaction. read more

It was fun thought full and clean and everyone seemed happy to be there! I would come back again

Employees at the return center are very slow and incompetent. A customer wanted to return 4 plants and Leanne did not know what to do. She could have ask her supervisor​ but instead she just kept repeating herself that she doesn't know how to do it. That customer was getting impatient and complained about Leanne. Meanwhile, the wait line was getting longer and longer. Finally, 20 minutes late, the manager Kristina came, but she was also incompetent​ and kept us waiting. Leanne could have help some of us while her manager was taking to the plant customer, but no, she just stood there and did nothing. All the customers waited for 25 minutes for that ONE customer. Then there was Patrice at the makeup department who just kept talking to her co-worker and ignores the customers. Walmart, your have very disappointing employees. Please train them better. read more

This place earned zero stars but Yelp makes you give at least one star so let's be clear that one star was NOT earned. Skip this sad place. Save yourself time, money, headache, and exposure from poor customer service. I made the mistake of ordering my photos for pick up here and that's how I found myself at Walmart . . . First and last time I'll be doing that. "Workers" in uniform smoking outside. "Workers" listening to their phones on their earbuds and using their phones on the job. One "worker" stood in the way watching a mom with two kids struggle to free a cart to use instead of offering to help her out. I did her job for her and helped the customer with the carts. Oh and Target has cheaper prices! Check the Target app! Woolite laundry detergent was a dollar cheaper at Target and you get a $15 gift card for Target when you spend $50 on household items this week. Apathetic atmosphere all around. Where's the leadership at this place? read more

I rarely shop in Walmart but every time I take a chance, they remind of why I never shop in Walmart. I went in there today to find a fold up lounge chair so that my fiancé can lounge while using his new bbq grill. I saw one chair that was decent out in the garden patio area. So I go inside the garden shop to find a salesperson. I ask about the chair, he has no clue what I'm talking about. I tell him it's right there in the middle on display. He tells me to go all the way to the back where the grills are to see if there are any there. I repeat that it's right outside. All he has to do was stick his head out the door. But noooo he tells me to check online to see if they're on sale there. Why couldn't he just peek outside? He would've known instantly if they were in store or not. And if they weren't in the store he could've told me a price. So what did I do? I left a whole basket full of items that I had intended to purchase in the garden shop and I left and drove a block north to my favorite store Target and I found the chairs in a better color and better quality. With the other items in my cart I spent almost $400. Which is $400 that Walmart could've had in their register at the end of the day. Teach your salespeople or clerks to actually servuce your customers. And clean up your junky store WALMART!!!! read more

I stopped by Walmart to pick up some groceries and exercise equipment and I was pleasantly surprised. I came on a busy weekend afternoon and parked pretty far away. When I went inside, everything was neatly organized in a way that I was able to find everything I needed without asking for any help. I did, however, ask for a price check on something - and the employee was SO nice and friendly. The store was clean, items were well-priced, and everyone was following social distancing guidelines/ wearing masks. I did self checkout because all the other lines were too long, and it was so efficient and well organized. I definitely think Walmart is optimizing how they use their employees and just the entirety of the shopping-process. read more

Prices are cheaper than other chain stores. I find everything I'm looking for. 'nuff said.

Came here to pick up butane for my kitchen torch, walking around prices don't seem like a huge deal cheaper than the competitors which was surprising. I know Walmart isn't known for sense of urgency or friendly associates but geez Louise! I got to the only line that Carried the butane and the cashier was sitting down on a chair as she scanned and had no care in the world that her line was building bigger and bigger and bigger. I was next in line and I waited 10 minutes at least to check out. My lord! Let's just say I won't be coming back unless I need butane again... so, I bought 8 cans just so I wouldn't have read more

Needs improve on everything, staff, check outs, return center. I hate having to come to THIS Walmart in particular due to how slow everything and everyone is here the staff take long to help out find anything, the staff that check your receipts the (old man with gray hair longish hair) seems like a p.e.d.o. They take forever to check your receipts even if I only have 2 items not in bag less then $20.. at night they allow the homeless to come in and ask people for money or I've seen a homeless man run out with food from the store and this is just ridiculous fix the management here ASAP. Fix the restrooms, find better staffing, update your payment system like really no tap? It's 2025 update this store. read more

Waited in the pickup space for 90 minutes. If we wouldn't have complained we would still be there. Never again. Avoid Walmart altogether. PERIOD. read more

I am a fire victim and lost my home. Feeling very impatient and bothered these days, when trying to shop for things to replace in my home. I couldn't find a particular style and was getting frustrated, when I got help from Desiree in Home Goods. She didn't just give me a quick answer and leave. She actually got a ladder, searched the shelves above and her phone. I was able to get the product I needed and I really appreciated her efforts. I don't think a lot of employees understand how hard it is, to get that type of customer service, these days. She went 150% and God bless her. Thank you Desiree and Walmart. read more

Found this 2.5 gallon beverage dispenser from a simple search on google, checked the stores that had em in stock, they were in stock in Duarte store for $8.97 (Aisle G15) per their ad. Long story short, Not at that isle, no one knew where they were, finally found em after 15 minutes on their electric shopping cart ... To the cashier ... & see the pic for their crooked dealing details. Last time I use this store no matter what. read more

Compliment to employee; critique of store. Compliment to employee: Eva in housewares awesome. She's quiet yet was very proactively helpful in helping me find what I was looking for. I was there in March 2023 (I think on 03-02). Critique of store: too often what I was seeking isn't available at this smaller location. read more

Quarantine review: I stopped into this Walmart the other day about an hour prior to them closing. At this time there wasn't a line to go in or anything like that but we had to wear facemasks. They were a couple of things that I had a look for specifically and this was the Walmart where they had the item in stock. Luckily I had seen the poster at the front door as I was walking in saying that use the Walmart app you're able to find specific products and telling you where they're located. I've only been to this Walmart a handful of times but it's always like a needle in a haystack since it's so big. I first blindly tried to look for the product myself. But eventually it was too hard to find and I downloaded the app and did a search for it. And lo and behold it told me exactly which aisle it was going to be in. And I found it 20 seconds later. I did the self check out and everything was very quick. I did buy too many items and was going to return things but was told at the customer service desk closed at 5 o'clock. So just a heads up for those wanting to get a refund or an exchange that they might not be open. read more

There are some issues that need resolving here. I won't go overly into detail but there are obvious staffing issues here. I'm a coffee fiend and the coffee selection in this store is one of the best as far as Walmarts go. That and the garden department here (where I just obtained a Mother's Day gift at) are the reason I bumped my rating up to 4 stars for this review. Please management stock the shelves at night and not hours before closing it's a real safety issue to have pallets being pulled by customers browsing the aisles. The pet department here is lacking; the sporting goods section is above average. Store is clean and garbage cans are always empty as well as bathrooms pretty decent. Also the cash registers seem to be moving quicker than expected given the volume this location sees on a daily basis. I'm not sure this location will survive if it cannot fix the staffing issues however ! Just a prediction! read more

This review is specifically about Maria in the men's department she is one of the best workers i have encountered. She is so efficient with her work and is very quick in helping me with what i was looking for. Absolutely amazing costumer service great job with this employee read more

The greeter's are rude and unprofessional. Manager was not around to make a complaint

Horrible store. The general manager should be fired asap, and every other manager answering to them. They didn't complete our Christmas transaction correctly, so my kids are not able to enjoy their Nintendo Switch. We were instructed to call the store, which we have done several times. They answer and just hold the phone--we can hear them talking in the background. DO NOT SHOP AT THIS WAL-MART!!! read more

I came here during pandemic, and everyone in the store was practicing PPE. As usual, the store is crowded and I don't think they were monitoring the influx of customers at that time. But at that time, it was not mandated by Newsom. My main focus was the garden center. I enjoyed looking at all the xmas decorations and lights on the shelves. At the time I visited, I picked up a large, all white pumpkin (real) for my front porch. Affordable. read more

The store in and of itself is okay. It's fine, in fact. Reasonable prices and items I can't seem to find elsewhere. Okay, Walmart. What is up with a full parking lot but once inside, it screams ghost town? AND what is up with people trying to block or hinder "certain people" from entering the store, e.g., heading you off at the pass, if you will, and suddenly and aggressively pushing their basket in front of customers entering? THEN on the way out, there are people feinting as if they're looking for the restroom or whatever, but there's a quick about face -- invading space following "certain people" out of the store and into the parking lot. Is this your doing, Walmart? If so, you need to rethink this practice. It's pathetic. read more

The ONE thing that made this store tolerable was at least they had self-chekout. Now that's closed due to high theft and lack of employee engagement at the self-checkout! Will they have more employees at the checkstands as a result? Doesn't look like it. And they are soooo slow! Ugh! Why do I go here? They have just a couple of things I can't find at other stores so I talk myself into thinking, "It will be ok. This time I won't feel like screaming." Dumb, dumb, dumb. Fooled me too many times, Walmart! read more

Wonderful experience at this location. The store was extremely clean and welcoming. The staff was amazing especially Ricky the cashier. He was so kind and patient and extremely helpful. Thank you for making my shopping experience effortless. read more

7 days a week is always crowded. Watch out for the shoppers with the shopping basket They act like they don't see you. Pack your patience read more

Walmart - Parking lot got a new makeover - Department Stores Near Me - Duarte, California

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Ordered delivery from this store and the two items delivered were completely wrong (not even remotely close!). Went to the store to return and found a very long line for the return counter where only one person was working. The woman in front of us asked for another employee to be called up since the line was so long but was told that no one was available (there was a group of employees shooting the breeze not 20 feet away). Finally had our turn to return and that was fine, but they wouldn't let us pay for the replacement items (what we had actually ordered). They told us to go to self-checkout to complete the transaction. None of the checkouts by the return desk were open - they told us to go to the entire other end of the store. We had a disabled person with us so we asked if they could quickly open one of the registers that was right there since all we had to do was scan the app. Nope! Never mind - handed them the items and walked out. read more

I went in looking for few items and distilled water. I asked a young man help me to get the gallons of water off top shelf that I wasn't able to reach. I had to ask twice. He was stocking soda and acted like I requested to draw blood. Rude. Never looked me in the eye to say " sure I can help, give me just a moment." We normally go to the Glendora store but Duarte store is closer. It's just filled with rude sales and stock associates. I worked 21 years in retail. Customer service makes ALL the difference. Epic fail! read more

Horrible customer service using on line ordering. Tried to cancel an order immediately after placing it. Called 3 times and was told no problem. I was told today that it is too late!! Really??? They told me to dispute it after it's delivered. It's being delivered to the wrong address!!!! I will NEVER shop with this company again!! read more

Waited a long time for service at the money services desk. Asked a team member if someone could help me get a money order. He directed me back to the money services area. I waited more. I finally called the store and was told to go to guest services. Line barely moved in 15-20 minutes. Line backed up into the men's wear section of the store. 10+ people waiting for service. One employee working the customer service desk. Terrible service and absolutely ridiculous. Store isn't even busy, lots of other employees "looking busy." read more

I was having family over and really needed a basketball and tennis balls for the kids to mess around in the years, however I don't have anywhere nearby to get these items without dealing with a crazy line. On Instacart this was the only option for me to order these items and I was very happy with how cheap it was. I believe it was two bags with 18 tennis balls each and two basketballs everything with delivery was around $35 , I think it was a very good deal and I'm happy they have these items in stock :) read more

Excellent service in the garden department last weekend. The sales team helped me out quite a bit, particularly with plant selection.