I am not a person who writes reviews to complain about a place (check out my other reviews) I generally use Yelp to let people know about a business that is outstanding... but I am breaking with that because this is the worst experience I have ever had! I had a knee replacement 3 weeks ago, and finally just got off total bed rest. I had to go to get several items for my mother, and decided to go to Walmart because I have a full leg brace and great difficulty walking, and I thought they had those carts go help those who are handicapped. I had never used one of them before, but I Absolutely needed one this time. The greeter at the door told me that all their motorized carts were broken, and had been for over a year! What kind of store does that? I had to limp through the store trying to get the items my mother needed. I was sweating and having chest pain, and finally decided there was no way I could finish my task without either falling, or having a heart attack from the exertion. I asked customer service, and they confirmed that read more

My favorite Walmart in the LA area, despite my husband having a poor experience doing a clothing return of 3 pair of pants for me this week. Not a Walmart clothing item but outside seller. Two pair of V.I.P. pants were taken from him and no receipt given for them. Only one receipt for the No Boundaries Walmart pants and he assumed all 3 items were accounted for on that one receipt. Not so; $66 of credit was not on the receipt. SO, many phone calls later (mostly unanswered at the Duarte store) and about an hour in total on the phone, we had to drive a half hour all the way back out there at 10PM to straighten this all out. Fortunately, CHRISTINE, one of the front store managers, came to our rescue. This 5 star review is for HER and not the employee who screwed up. I have never had this problem before and hope the associate who made this mistake was found (from my one receipt) and given a good lecture and correction on how to process third party returns. I still like this Walmart best IF you live in the LA area, but the better ones are much further outside of LA County for sure. Thank you CHRISTINE. This review was for you alone. 4/4/25 read more

What a waste of time! Lots of empty shelves on items I need the most. Need a refill for lint roller? Out of stock. Need water? Out of stock. Need Detergent? Out of stock. Need low quality thin Haynes T-shirts? Out of stock. Need paper towels? Out of stock. Need Hydrogen peroxide in spray bottles? Out of stock. Want to get run over by product pallets being moved in store at 9p.m.? Go to this store. Want to get wrong information on where to find products? Go to this store? Want to listen to rock and roll while shopping ? Go to this store. Want towels that clog up your plumbing with lint after using the washing machine? Buy products from this (#&$(#&(&((&%(__ store. :) read more

I. One to buy to beer and something cheap. I have to wait for more then 30min every time I come here. The cashier is so mean no services at all. I hope they can find new staff who is willing to work. read more

The store needs a bit of updating. Right off the freeway is convenient and they have a good selection of stuff, but for the area I think it needs some updates to be a better experience. read more

I wanted to write a review on a employee at self checkout and night time named David here in durete Walmart .There's not to many honest people in this world anymore but he definitely proved me wrong. I left my phone by register and thought I had lost it but David grabbed my phone and put it away for me until I returned back...Thank you Walmart for excellent service....Happy customer read more

Worst, worst, WORST customer service at the Duarte Walmart! Tried returning a beach chair that broke after 4 months. The return center said it was past the 90 days. I asked to speak to a manager since clearly being a Walmart brand they should stand by their products even if it is past 90 days. And lo and behold comes Kristina.. the same "manager" someone else on Yelp had the displeasure of encountering. She said she would give me $14, the price the chair rang up as. I declined and asked for her managers phone number. She wrote down "1-800-Walmart. So, I called that number and spoke to a lovely gentleman who after explaining the whole story to, found out that this product did indeed have a 1 year manufacturers warranty.. something a manager should know of and offer the customer. After 4 phone calls in total to 1-800-Walmart a week later I get a call from Crystal, a manager from the Duarte store. She tells me she's sorry for the confusion and that I could come to the store that day for a full refund. And she would be having a conversation with Kristina. She also assured me she would be there until 5pm so I could ask for her or a gentleman named Luis and she'd let the return center employees know the situation. Sooo.. I get there at 3 pm. Go to the return center. Ask for Crystal. Lady at the counter said she'd never heard of her. Ok. I ask for a Luis. Crickets. I kind of explained what I was told and that I was looking for the manager. And guess who strolls up! Yep, you guessed it! Kristina. Bad attitude and all. I was explaining to her my conversation with Crystal earlier in the day and that I'd like to speak with her, and as I was talking to her she just walked away! In the middle of me talking! I said excuse me I'm not done talking to you. Well, then the staredown starts. And she very condescendingly and sarcastically and slowly said to me "I will be walking away now, is that ok with you?" I honestly could not believe she was actually speaking to a customer this way! She left to "go find Crystal" and never came back. So, I stood there and waited at least 15 minutes, probably more. I called the store as I stood in the return center to try to talk to Crystal.. only to be transferred a few times and then put on hold with no one ever coming to the phone. Finally a young girl behind the return counter said that my return had been approved, so I got back in line. Then Luis showed up! He helped me with my return. I told him about my second experience with Kristina and he didn't seem too interested in just how unprofessional and rude she was on both occasions I had to deal with her. You can be sure I will be writing an email to Walmart corporate office regarding her as I'm sure it will not be the first complaint about her. After my return was done, against my better judgement, I had to get a few things. I needed a watch. And rang the bell in the jewelry department saying I needed assistance to open the cabinet. A woman named Stacy came. I said hello. No response from her. I could see she was very frustrated or angry or both. After she finished readjusting the help button she said "What do you want". No smile. No customer service. Nothing. Now, I get it that working at Walmart might not be the best job in the world. But you absolutely should not deal with customers if you are that unhappy, miserable and rude. My whole experience at the Duarte Walmart has been awful. I live 2 miles from it but from now on I will take my business to the Walmart in Covina.. or better yet to Target! So, just a heads up to the management (or in the case of this store, mismanagement) some of your employees are just awful and have NO business dealing with the public! read more

I dread coming to this Walmart. First of all they are always out of stock of basic merchandise, Secondly they need to update their card readers to take the payments don't work almost every single time. Walmart when will you update your card payment machines people are frustrated. Lastly these workers at the door will chase your ass down to check your receipt. I politely decline and they get all crazy saying i have to. I know my rights. These three things happen every i am forced to come to Walmart. read more

It's hard to hate on a WalMart... Many may try to "educate" me about the plight of their workers, the small-business destroying distribution model of stores, or the supply chain nightmares and bullying accounts payable practices of the MegaCorporation. One might argue that those workers are free to seek employment anywhere based on their marketable skills, that economies of scale and supply and demand drive consumer behaviors, and if you wanna play with the big kids, you might need to go 90 days with a major customer to get your payday. But this ain't the place for that debate, and besides... Ain't nobody got time for that! For most in the Duarte and surrounding areas, price is king. This sadly means that the Duarte WalMart--in addition to all of its corporate misgivings-- is a churning cesspool of miscreant idiocy, parking lot garbage, panhandlers, neighborhood tough-guys, and a large, unruly, zombie-like clientele whose respective family trees probably don't fork very much--- just sort of weave back into the other branches like one of those novelty braided ficus trees. I try to avoid this location except for the occasional stop to see if there are any red tag deals to support my eBay business. The McDonalds in store is the perfect companion feedery to this hell hole-- trash food for a trash store, whose employees think they're providing customer service with a perfunctory nod or pointing towards another employee who "maybe works in that department... I dunno, bra." Well, "bra", thanks but no thanks. You're on your own at this store. The good news: it's one of the most entertaining people-watching venues in North America. Only Disneyland has a wider array of Homo sapiens, in all their paint, and pomp, and plumage for your enjoyment and self-esteem. Drive the extra six miles to Glendora, or hit the Walmart on Azusa. However, if you're looking to stretch your entertainment dollar, drop in. You might need to swab down the bottom of your shoes with rubbing alcohol (they sell it pretty cheap) when you get back to your vehicle, but you'll leave laughing and crying at the human condition. read more

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There is no real customer service here. Why can't it by like it is on TV with the happy people rolling back prices? The prices are good don't get me wrong but I miss the days of having customer service. What's the point of having a greeter if they don't greet and have an attitude. Jeez ... :/ read more

What a disappointing and frightening experience! During this time of covid I suggest you find a different store where they will train their staff on the importance of disinfecting/cleaning and provide sufficient staff to keep their clients safe. I was at the self check out and the person working there was not wiping (disinfecting) the registers.. I asked her if she was going to do it..she responded she couldn't because she was the only person working in that area and she didn't have enough time I found the paper towels and disinfectant spray and cleaned my own register.. you know.. because i don't want to catch covid. SMH read more

So I was at Walmart n used the self service check out. I usually don't use them,but today I did.. well I had a gift card from fletch . The guy said I couldn't use it at self checkout so he printed out my receipt to take to a regular cashier. I explained I was deaf but she didn't remove her mask for me to read her lips to understand what she was saying. I told her I had a gift card of $25.00 still she refused to remove the mask so the manger or leader named Kristina ( with a K) came n I explained that I had a gift card n couldn't use it at the selfserver she told me I had to put it on the walmart store app to use it. I was like since when do I need to do that?? I've used these ecards all the time n would scan it off my phone.. she said they started doing this months ago.. well she " helped " me put the scan number n pin number on the app.. I kept telling her I don't want to use my walmart card to pay the remaining balance that I wanted to use my bank card she kept saying something I didn't understand her.. both these women don't understand when someone tells them they are fkn deaf.. she used my walmart card to pay n I got so mad at her she didn't even help me correct it so I was like " what's your name?" OK got it went to the customer service and right away the girl there helped me correct the situation.. I didn't get her name,but thank you for helping me.. you should be the manager not Kristina.. it was that simple too.. this walmart really sucks.. I would rather go to baldwin instead,but being in a hurry I had to go here.. read more

I ordered three items on line for delivery to my home. The next day, two items appeared on my doorstep. No ringing of the doorbell, just left out there. Also, no bag either. I contacted customer service via email. They promised to get back to me. Nothing for a few days, so I tried again. It's now been over a week and I'm going to write off the last item as a loss. I will make the assumption that they do not care about me as a customer. Walmart, you've just lost a customer. read more

Love this Walmart. Nice employees always helpful when I am shopping. Ethan is the last person I see when I am walking out the door to check my receipt. He has a nice personality and smile. I will return to this Walmart! read more

It's one of the few Walmarts left in the area. My grandfather who lives all the way in Eagle Rock has to come here. You'd think a Walmart serving such a wide radius of customers would have much more than a standard one. Nah. Lots of things disheveled, a lot of empty shelves, parking lot was a mess, and if its a testament to how subpar this establishment was, we heard the same employee call for customer service 10+ times within 20 minutes with increasing levels of frustration since no one was coming over to help. read more

Just want to say Skad in Electronic Dept. Gave us a amaing and above and beyond customer service. We came in looking for a 75" screen tv. Skad made sure we walked out excited and happy with our purchase.. she took it upon herself to locate the last LG 75" inch tv when item wasnt available on sales floor went to the back room and located the last item. With no help from anyone else she was able to lift tv into a cart and deliver it to us. This are the employees that make a store stand out Great job Skad thank you very much for helping us amazing customer service!!!! 100 's for your hard work and effort read more

The level of incompetence of the staff here is mind blowing. After over an hour of waiting as multiple staff attempted a basic service they claim to provide- printing hunting tags- they were unable to do so. They weren't even capable of voiding the transaction, so now my husband can't get another tag anywhere else. They just shrug and say sorry, it's not working. Same thing happened when I tried to get a fishing license once. Never again. Even for basic things like asking the price of an unlabeled item- a young white male staff didn't even ATTEMPT to assist me and told me to look it up myself on the app. There wasn't a tag to scan on the item!! No one could tell us the price. It was absurd. Do not waste your time asking any employee for anything. It just leads to frustration. read more

STUPID PICK UP SERVICE AT THIS LOCATION DOES NOT WORK!!!! Called the telephone # on sign. Out of order. So I called the store 3 times and no one answered! No one freaking answered the line! For customer service, for pick up area....no one! And it was only 7:15pm. Stupid customer service. Ended up cancelling because I don't want their business! Made me waste my time. And I couldn't go in there since I had my child with me and I avoid public places for him since he's high risk. Hate this location. read more

This Walmart located in Monrovia, between Duarte Rd and Mountain. Inside the store, you can find Gift and Registry, Customer service for return or exchange. Health services, Vision, clinic, Pharmacy services.Garden nursery. Auto services. They offer reasonable price and friendly services. Huge parking lot. read more

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Called and asked for Sporting Goods department. Operator says she can probably help. I if they sold ammunition. Operator put me on hold to check. After about 3 minutes of holding, operator comes back and says yes we do. Great. I drive the 20 minutes to the store. Get to store only to find out they DO NOT sell any ammunition at all. Walked out to my car and tried to call operator back, no answer. Tried to call again, no answer. Tried to get connected to pharmacy, deli, bakery, HR, online ordering department. Nobody answered. Walked in with my phone on speaker and still ringing, found a manager. Told her the situation and she could care less. Let her listen to the endless ringing on my phone and said she'll check into it. Just called again, nobody answered. Absolute nightmare store. read more

I haven't been in a Walmart for a couple years, so maybe they are all this great. Despite the fact that it's Walmart and the isles are to crowded and I still get cart rage, they actually have just about everything here for just about anything you're interested in. Especially arts and crafts )michaels and Joanne's has some serious competition. and toys? Toysrus wasn't even stocked this well. ... and cleaning supplies- the awesome cleaners I can only find in hardware store.. it's still too crowded. But I'm impressed at the quality and selections. Truly a one stop shop. Lastly, customer service. Helpful, welcoming and friendly. Top notch today. read more

This event happened when we needed Walmart the most. My standing Altadena home was not livable. Surrounding homes were burned to the ground. We went to Walmart and purchased an Air Mattress BR Sensa Qn $126.00 for my daughter to sleep on. We never opened the item and attempted to return it. The Request to return was refused due to "Store Policy" . Both the Store Manager and Corporate Manager refused a return, any credit and dismissed the stress and need for help. Walmart Corporate 800-925-6278 January 21, spoke to Tania and received no empathy or resolution. I cannot tell you how disappointed and angry I am with Walmart. I shop them 3-4 times weekly. $126 is a small amount of money, however during the times when all should rally around those in need. Walmart was no where to be found for us. Training and policy changes need addressing. The package has no markings that state it cannot be returned or refunded. This is horrible customer service and Walmart is not a a store where I will be shopping in the future. Be very careful if you purchase from Walmart, they did not care about you and your family. read more

Never stepping foot into the Walmart in Duarte, CA again - and probably not any other location. Every single item in the beauty section is locked behind a cabinet. It's insulting and discriminating as this is a predominantly Black & Brown neighborhood. The majority of us aren't stealing! Plus they don't have a button to call someone to open up. You have to rely on the cashier in the same area. When the cashier is checking customers it creates a very caustic scene with ppl waiting to be serviced. When the cashier is checking customers it creates a very caustic scene with ppl waiting to be serviced. People are understandably pissed because the cashier doesn't know who arrived first and helps customers out of order. Complete LUNACY! There are cameras all through this area, if you guys are that concerned about theft make your employees engage with customers in this area and station someone to actually monitor those cameras!!!! read more

Had about $70 worth of stuff just leggings and workout tops I wanted in my cart but walked out after it felt like staff at the self check out felt surrounded me. Like damn, give me some room to breathe and check out. I get they are told to watch customers probably more so black ones... you know how racist a lot of places can be... especially WM. Noted there was another black woman with her son there they were watching as well. Anyways had felt weird from the get go when I went to the athletic section and some chick immediately came over and stood way too close complete lack of social distancing, and then a couple more at different times came and looked even though they didn't look like the athletic legging wearing type and finally a visible store employee who came to fold shorts. Just weird feeling all together. Whatever, dropped the stuff back in the cart and went to another store instead got what I needed for less. All good. Advice? Don't have your check out employees stand so damn close to your customers. And tell your security to be more discreet I mean damn, can a person of color shop without being immediately targeted? At this location, no. read more

This is a very good walmart- it's almost always other customers making the scene and trash the place. Parking entrance near the signal light can be hectic when exiting. The employees are mostly nice and attentive and they don't have the look of "omg wt eff, again?" on line pickup and return process was okay. it really depends on the number of people in line but on the average returns took about 30min to an hour, pick up was usually 15-20 min. Please be safe and be courteous during these tough times. read more

Worst wal-mart ever... Horrible customer service.. Had me wait for someone to open a glass door for over 40 minutes. read more

I dont bother with customer service. They're just just like me- I dont wanna talk to you. This place is great. Low prices, and staff are friendly. It's only if you're being a little prick or you need to take it out on somebody that you're gonna get a negative response. I purposely didnt put 5 stars because i did feel like going and a slut for a low LOW price. But hey, im not judging because they need to be rotated on the shelves too. Haha! read more

Just got home from shopping at this location in the midst of "global pandemic." I was nervous shopping here or any other big store in fact but when I got the things I needed (most of them) I was really surprised to see how completely calm and organized the store seemed. I've shopped at this location for years and it's always a stressful busy location especially on the weekends where it's so difficult to walk or go down and aisle because it's so busy! Today was busy but I was able to move around and get in and out. Not only that but I had my mother with me who uses a cane because it's hard for her to walk usually it's difficult for her to move around and people are so rude but today was different and she was able to get around. The reason for the review especially today was I wanted to thank everyone who is working there during this trying time. You all made the lines move quickly and the vibes were not as tense and overwhelming. I know working in retail is difficult and things aren't always appreciated but I appreciate you all. Thank you, thank you. read more

I met the most loving caring lady marvella, she was right at the front welcoming people with huge smile on her face We need more people like her in this crazy world Love her and just because of her amazing personality I am gonna go back to see her read more

Hey guys. Walmart usually is known for bad customer service. But on Thursday night I was shopping for a Christmas tree and a few gifts. The Christmas tree I wanted was on a high shelf. I saw an employee come over and asked could he get it for me. He got one but the box was just unattractive. So i asked for a different one and he gladly gave me a great looking one. Thank you Rubin for being courteous, friendly and kind. Please give him a much deserved award. read more

Store has an excellent greeter at the front of the store. I parked near garden door and found out it was not open. Store was clean- needed some items that required an associate with a key and an associate was readily available explained 'lock box' process but I got to take my item with me. Was going to check out in garden area but no cashier(after 10:00am) so they had 3 cashiers working - I went to self check out. My only complaint is that some low life pried my gas door open unscrewed gas cap in an attempt to siphon my gas. I thought there was security in the parking lot and perhaps what happened to me would have been prevented. I will return to the store I will just chose a more densely used area to park in. read more

Bought an item online via Walmart. Once it arrived it didnt work. I was a birthday present and it was so frustrating that it didnt work. So I wanted to return it. Started a return online. When to Walmart to return it and they cant take it back because they say I need to cancel. I cancel it online they say I need to call in and ship it back. I hate Walmart. I will never buy anything from Walmart anymore. read more

8:00 PM on Monday August 10th, 2020. Chunky Latina in Jewelry did not want to ask if I needed help and I wanted to buy 2 rings. Not sure if she was RACIST or what? Like WTF?! I waited for her to finish with a customer in Electronics for a purchase after waiting at the counter. She walks by me as I still wait and says NOTHING. She never greeted me or got eye contact, NOTHING! THIS STORE SUCKS!!!! read more

This Five Stars is for the amazing service and hospitality for Christina.I had to get a lot of bulky items for an orientation for my company was having for its employees.I was definitely struggling with putting everything in my basket, chairs , water , sodas snacks etc. I also needed to get two 6 ft tables .As I was struggling Nobody in the store offered to help.They just looked at me and went about their business.Rude I went to check out and my cashier Christina was amazing.She was very accommodating and assisted with me getting my one cart into carts and assisting with pushing the other cart outside to my car.She also offered to put them items in my car.I declined as I did not want to keep her too long and did not have any cash to tip her. She defined customer service.Unlike anyone else in that store.Thank you Christina! read more

Propane here is cheap but if you want these employees to waste tremendous amounts of your time then go for it.

When certain consumers think of this store they're thinking,ghetto fabulous or poor quality products but there is plenty of decent proven brands that are sold here.I just came in to purchase batteries for my Mag-Lites and came out with a superior product in my opinion.Sure the brand that I once owned was great and reliable but the gentleman working at the sporting goods section ended up schooling this old dog.Great customer service and knowledgeable not to mention excited to talk shop about camping and anything related to emergency equipment and the importance of survival gear.Now I'm not going to plug the product I purchased but I can tell you that it works better than one I previously owned.Maybe not all the products are of good quality but if you look around you might be surprised what you could find here.The sporting goods section gets a four star rating but unfortunately the rest of his team, gets a one star for their unhelpful and unfriendly attitudes.And that's my take on Wallyworld,Peace read more

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Horrible experience, and I have honestly never written a review for a store before. I picked out a bottle of whiskey and was told I needed to ask the cashier for it when I was ready to check out. I go to check out and there are only two checkout lines open, each on complete opposite sides, on a busy Friday night. I wait in a long line, then ask the cashier for the bottle of whiskey that I wanted to purchase. Then she tells me that she can't sell it to me because SHE wasn't 21. I was like, okay, I can wait for someone older to come over and check out the alcohol for me. No, she says. No one can come over to my ring me up for my purchase. So what am I to do? She says I have to go to the only other line in the store and wait in an extremely long line again. There were multiple other older Walmart employees right next to me. The most frustrating part of my experience is that there was no customer service skills. No empathy. No suggestions to mitigate the situation. I have never been so frustrated before. Absolute worst employees that should not be working directly with customers. read more

It took over an hour to get anyone to help me with a propane tank exchange. These lazy employees deserve less than minimum wage. The 3 employees I spoke to, each just passed my inquiry to someone else. Worst store and employees EVER! The level of incompetence is amazing. Two employees told me they were out of propane. But checking the propane storage cage (pictured), they were either lying to me or just didn't care to do their jobs. read more

Walmart - Was lied to about being out of propane! - Department Stores Near Me - Duarte, California

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I ordered 5 bicycles, helmets and locks at Walmart Online (15 items) for a children's Christmas charity on December 1,2023, Order number 2000115-21550033, in the amount of $1068.32. They sent the order to the Duarte, CA store for fulfillment. The order was supposed to be delivered on December 5, but was not. I called the store and they said the order would be delivered on December 6. Nothing showed up on Dec. 6. I called the store again and they said they couldn't deliver the bicycles, because none of their drivers had enough space on their trucks. They said I had to call WalMart online service for a refund. I called for a refund for the 15 items, and they initiated a refund and told me it is being processed. I immediately received the refund email for 1 lock and 1 helmet. The refund was for a different order that I had already received, not the order in question. Then they told me they can't cancel the order in question, because it has a delivery date of December 8, even though the store told me they can't deliver the items. So at that point the order couldn't be delivered and couldn't be cancelled. I then asked to speak with a supervisor. The original representative came back to me and said a refund was processed on December 3 in the amount of $1068.32. This made no sense since the Duarte store was still trying to deliver the order on December 6 (but could not). Furthermore, I received no notification that a refund had been issued. So I asked to speak with a supervisor again. A supervisor came on the line and told me a refund in the amount of $1055.43 was initiated 2 hours ago and was being issued in 24-48 hours. At that point I had no text or email confirming the refund, nor any explanation why the amount was different from my order amount. I should have ordered from Amazon, which I will do now. read more

Stay away! I ordered a small item from the Duarte store and requested delivery. On the delivery day, I received half a dozen messages with the delivery time, each one pushed back an additional hour. I finally received a message saying the item had been delivered and a photo of it at my front door was attached. There was no photo, and nothing was at my front door. They lied. After contacting customer service, I was told the item was lost. Next time we talked, the item wasn't lost, it was unavailable. They lied again. They said they'd process a refund. Nothing showed up in my account. They then said they'd process it in 10 days--for an amount that was half of what I paid! They can't even get the amount correct (funny how they charge your account within minutes of placing the order, but they need 10 days to refund the amount). Never again, Walmart. read more