Reasonable service in my experience. Product availability is good and I have never had a problem here. While customer service should endeavor to remain gracious regardless of the customer's demeanor, as a customer I do not go out of my way to speak with any sort of attitude. We should be working together to resolve any issues or questions not escalating. read more

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If I could Leave a zero review I would, Horrible customer service. Tried to connect to customer service line several times and no answer. Surprising Walmart has stayed in business this long. Very poor service read more

Terrible customer service. It's crazy how terrible and rude the customer service you get is, absolute garbage. Also, this Walmart has never ever been clean a day in my life. read more

I went in about 8:05 pm to return some items. I'm standing in the return area when this woman yells at me, "Returns closed at 8:00pm!" She then turned away from as I was attempting to talk to her. She wouldn't respond at all. She just dismissed me like I was trash. I've been shopping here for years and have never been treated so rudely. If the store is opened, you should be able to return something. If not, at least put people in the area who are considerate and customer focused. Going forward, if I can't get what I need at Target, I will do without. read more

This started out as a review for an online order that went wrong... Long time Walmart shopper-now Very Dissatisfied & Very Disappointed shopper! There are plenty of fish.... I am so frustrated right now bcz I have had to type & retype this 3x! Each time, I was either navigated to next page only to find my comment had been deleted or it timed out! Couldn't even get past the store look up page without losing my typing again! Instead, I will YELP IT & ask my husband to send a copy via snail mail to their corp! Yeah, I know, it'll go in the round file! FYI (Complaint gets longer with each edition!)‍ I placed my order on line bcz we are 3 seniors fighting COVID! 2 of us are disabled! We have no one to rely upon to help us! I ordered certain items that were clearly available when I selected them! After my order was paid for, I get info that some items were replaced w comprable items. There was no option to cancel the items. Only to start a return AFTER delivery! So, now I am receiving "replaced" items that will not work & which were truly needed! And I am told the only way to return said items is by WALKING INTO YOUR STORE! Don't you think I would have walked into your store in the first place if I were able to??? So, I paid a delivery fee, store fee, expedited fee to get the (incorrect) items delivered quickly!!! And a tip! As I see it, there are two choices: 1-Please kindly refund all of my fees, the charges for the incorrect items & come get them! Or 2- Please send the corrected items at no charge & no fees, taking back the useless items! Call, text or email me to make arrangements. Thank you, Cindy H..... with my contact info! read more

Walmart - Review stuck in their system not allowing it to go to next page. - Department Stores Near Me - Duarte, California

Customer Service does not exist. I went to self check out where you are watch on a camera. Went to leave with the receipt in my hand. The man scanned the receipt and then scanned an item. Why??? You are watched at the self checkout. It's humiliating. I only go if they have something that I cant find anywhere else. I used to grocery shop here but not anymore. The service is horrible. read more

I asked for help and the lady disappeared. Asked someone else for help and he told me "I'm very busy."

Hi, I sent my husband to get me a forehead thermometer to Target but saw that it was 34.99. He did a little more research and found the thermometer at Walmart for 23.50. He asked the manager Vivienne to price match the item but she denied the price match. She said there wasn't any in stock. When on the website it said there was 6 left and he had it in his hands at the register!!!We could have paid less by buying it online and picking it up tomorrow. Why is this Walmart trying so hard to not accommodate the customers. I'll stick with Target for now or a different Walmart. This Walmart specifically and this Manager (Vivienne) needs to be retrained, you're losing customers and our money. I'm pretty sure I'm not the only one out here, with bad customer service. read more

Walmart - This is the item in question. Look it says 6 left! - Department Stores Near Me - Duarte, California

This is an average sized Walmart. The grocery section could be larger- that is my biggest complaint. And fresh fruit is in short supply. Tonight when I visited for a quick grocery trip, there was a huge stand with bananas- but not a single non damaged banana to be found. As Walmart has transitioned to self check out stands, regular check out lines are gettung longer. I did have an experience today that was so positive. We had just arrived to the store from out of town, and I rushed in to use the bathroom- only to find out it was closing for cleaning. The employee cleaning it, 'Jeff' was nice enough to let me run in first before he started cleaning- AND he was so nice about it. I didn't sense the same enthusiasm in any other employee I encountered during this visit. read more

The staff at this location are never available to help and the money center and they have an attitude when customers ask for service. I waited almost an hour to make a money order. read more

Dude this is the worse ever. I'm sitting here right now in the electronics. No one here to help. Been 5 minutes. It's a Saturday evening !!! I came to get a George Foreman Grill and they didn't have that. They never have anything here and the employees always say, well u can order online. They told me that and I over heard them telling others. O need to give this one a negative 3 stars!!! They need more employees in the areas. The girl who was supposed to work the grill area was not there, says the one who was supposedly helping me by just saying "we don't have it , but go order online". It just sucks here . Not much more to say. No product. No employees. The ones here barely can help ... read more

This two pictures showing that what the NOBO wireless bra doing my back is irritating. I love the bra but when i wore it its irritate me. Im going to return them. I bought 3, just wore one but its damage my skin. The stitch is hard. read more

Walmart - This is what the bra NOBO wireless seamless doing on my back. The right side is the worse. - Department Stores Near Me - Duarte, California

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GHETTTOOOOO....... First word that comes to mind when I think about THIS Walmart location. As soon as I walk in, I see some guy driving in with one of those handicap Walmart carts. This is perfectly fine... If you're handicap and you really need it. Then, I realize that this younger middle aged man also had his four year old son standing on the handicap cart(while the father was sitting) ... The man told his son to drive the cart in and control it. He also told his son to honk the horn so people would move. You don't drive a handicap cart when you aren't handicap, yet alone endanger all those around you because you want your four year old son to "drive" the cart. To top it off, the workers here said NOTHING. A few of them actually laughed. Produce selection is terrible. The selection here is about a fourth of what you would find at the Walmart in Baldwin Park, Rosemead, or several others. Parking is OK. But please, do yourself a favor, stay safe, and avoid this Walmart. read more

Walmart - Some guy letting his son drive around in a handicap cart. Telling his son to use the beeping horn so people get out of the way. - Department Stores Near Me - Duarte, California

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The best encounters we've EVER had at a Walmart! We came in today specifically looking for photo albums. After walking through so many aisles, we finally decided to ask for help. We approached a worker walking by and asked where the photo albums were located and she pointed us in the right direction without a problem. She also notified us of the Walmart app we could download to have handy with our shopping experience After selecting the albums we wanted, we went to check out in the electronic section. There, we met Darrin (store manager), Michelle and Lashaun. We had great conversation and they were super helpful! Honestly the best service we've gotten at a Walmart! Wishing more people were as nice and helpful as they are. Definitely returning here, hoping for the same service every time read more

What happened to customer service? What happened to even being able to answer a simple question? Don't expect to find help here. I asked 2 boneheads about a product and if they could help me find it. 1st human says his "device is frozen" so there's nothing he can do. 2nd human says "I need the barcode in order to check the system if they have it." BUT IF WE HAVE THE BARCODE WE MUST BE CLEARLY HOLDING THE PRODUCT! How does that make any sense?? I asked if he can type it in, or manually look with our eyes and he said nah and left.. I don't get it. I see these younger workers meandering the back alleys avoiding eye contact just to collect a paycheck. And I get it, the job sucks, it doesn't pay well, and it might be some bigger scheme to get us to all shop online and have these zombies with AirPods in their ears collect our orders so we can just pick it up and not enter the store eventually to cut down on theft. But until we get there at least ATTEMPT or at least pretend to try.. holy crap this place suuuuuuucks.. read more

Pros: Love the prices here- like 30% less then competition at Target. Have a great variety of cereal, produce, baking goods, dairy etc. Great PJ's for the kids! Cons: 8 out of ever 10 shopping carts are lopsided and make a thud, thud, thud sound and vibration, especially if you try to put a kid in one. The store lighting seems a big dark. Cart area sucks! read more

CONS: 1. The clothes at Walmart will only fit you if you have a terrible sense of fashion or are overweight. 2. It's almost September--almost no cold-weather clothing in sight. 3. None of the workers are happy to be here; that's how it is at any Walmart. The greeter at the door looks so bored/annoyed that you'd feel more welcome if he weren't there. 4. The people shopping here aren't the best company in general. Creepy men check you out as you walk through the store trying to shop in peace. PROS: 1. When I first walked in, I was astounded by how clean and tidy it was! I'm used to verging on panic attacks whenever I spend more than 5 minutes in Walmart--dirty, bright lights, annoying people, boxes thrown everywhere, people swarming all over you as things fall from the shelves....that's the opposite of how it was here. Everything was pretty neat. 2. This is one of the only WalMarts that carry Mintgreen planners--the closest thing I can find to the Greenroom planners Target used to carry. I got what I came here for. 3. Big store, pretty good selection. Not too many people crammed in one space. CONCLUSION: I make it a point to avoid Walmart unless I absolutely have to go there. Today was one of those days, but I was pleasantly surprised by this Walmart. It was clean and tidy, not too crowded. One of the best Walmarts I've ever seen. read more

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The customer service there in all departments are BAD They are not friendly and the Rosemead store off of Walnut the employees are the same read more

If it wasn't for their newly installed self check-out lane, I'd totally rate this Walmart 1 star! Here are the list of things I dislike about this Walmart: 1) Insane amount of people day and night. It's hard to get into the parking lot and maneuver, let alone find a parking. D: 2) So I'm a yelp elite during the day, extreme couponer at night. A lot of the Walmart employees here do not know Walmart's coupon policy. Beware couponers, they will argue their way and will not let you use valid coupons! 3) The store is kind of messy and slightly dirty compared to other Walmart locatios I've been to. But here are some pros: 1) Self check-out lane! Yipeee. 2) This walmart location is pretty big so it has a lot of stuff I'm looking for. All in all, I would totally avoid this location if it wasn't for their self check-out lane. I miss the nice manager that used to work at this location. :( read more

I don't usually shop here, but sometimes its the only place to find stuff. Every time I come in the place is such a mess. Any time of day there is always stuff every where. Either the customers are all wild children or the employees don't clear aisles and restock. Customer service is BAD. Its as if they don't want to be there. ....Hopefully I won't have to return anytime soon. read more

I want to thank Miss Wendy, at the vision center. My nose pads to my glasses broke. Wendy was kind enough to out of her way to fix them at no cost. She was very kind. Thank you again Wendy for the help I greatly appreciate it. read more

walmart feels unsafe. Staff feel like they dont want to be there. I like walmart though because they have a lot of stuff but theres so much things that need to be regulated which isn't read more

Their customer service is HORRIBLE!! DO NOT PURCHASE ANYTHING FROM THE ONLINE APP!! They make it so complicated to change the pick up person. I was trying to change the pick up person to my online order on the website but it had no option to do so, so I called the customer service multiple times and no one had answered my call til 45 min later. Once they answered, they gave me a disgusting attitude, were extremely rude and were giggling in the background. Completely unprofessional. They need to fire all those people in the pick-up department and hire professional people. I am very disappointed and those employees need to go back to pre-school and learn some manners. read more

One of the worst Walmart's I have ever been to, Hands Down!!! Nothing else more needs to be added or said.

HOLY SMOKES THIS PLACE IS A JOKE. I mean... I never go to Walmart but I hear the jokes but Jesus, do they hire people with permanent brain injuries in here? A) couldn't barely make out what the guy was trying to say. B) told him I was looking for a product and he said they don't have it. Then showed him Walmart's website stating they had half a dozen in stock available for "pickup today" and he still was like "yeaahhhh I don't know." Asked him to double check the computer, WOULD NOT DO IT. Refused to check the computer for this item that is clear stated to be available in store, now, in stock, pick up in this particular store. REFUSED TO LOOK THE ITEM UP. Apparently there is not anybody working who could help. Ask a lady who looked like she was 8months pregnant a stoned out of her mind and she just responded "ooohhh yeaaaahhhh dude just come back tomorrow." I swear this place just hires people that were born to fail in life and this is why they ended up in Walmart. read more

Walmart has a reputation for sloppy stores, but this one is terrible. I stopped by today for a quick carpet cleaning solution pick up. The aisle was totally blocked at both ends by merchandise in boxes. I was unable to squeeze in. See the picture read more

Walmart - Department Stores Near Me - Duarte, California

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I hate this Walmart, but I needed trash bags and couldn't stop at a different location. This place is crowded and disorganized. It also seems like the people who shop here don't care about their environment. Things are thrown all over the place. It's a horrible place to shop. read more

How is this place even in business? Upon entering, it is a mess. Stuff I would normally find at other Wal-Mart locations are not here. To be exact, I was looking for pomade. Why is pomade in a locked box as if the item were an XBOX or PS4 game? I kid you not. Noticed other items are locked up in a box as well. I had stuff in my cart after going up and down the narrow aisles. I ditched my cart and went on the other side of the 210 to go to Target. read more

My name is Juan R and I submitted a job application months ago at Walmart in Duarte,ca location, then Johana from Human Resources was harassing me with calls insisting about the job position. I told her I'm not interested anymore and she insisted this time from his cell phone. Im very angry with this people I hope her manager pay attention and how this woman does her job!! read more

Almost broke my next in Walmart after and employee asked me to move out of the way as I was trying to look for waters lol This location has potential. Hopefully they take the constructive criticism and run with it! read more

Walmart - Department Stores Near Me - Duarte, California

The stupid self help check out machine wouldn't print out our receipt after saying "Approved" just after I swiped my credit card. A few customer service reps were trying to understand the situation, & said that the machine had not charged my credit card because the last receipt it charged was of a different purchase. Overall, the experience at checkout was really frustrating. I was getting so upset that I almost felt like leaving without the things I though I had purchased. Moral of the story: Don't use their self help check out machines. read more

I usually would give Walmart a 1 star for Customer Service, but just encountered an AMAZING employee, MICHAEL WADA!! Michael works in the photo/tech area and always goes out of his way to help and strike conversations with customers. I almost felt like I was at Disneyland!! Thank you, Michael Wada for making our Wal-Mart experience very pleasant. We felt like valued guests. read more

I called to confirm they had an item in stock after seeing it online. I called several times all the different extensions and these guys never pick up the phone. I don't know who the manager is at this location but they don't know how to run a store for sure. read more

I used Walmart's new "pick up" feature and was given a time slot. Minutes before arrival I received a notification stating my order was picked up which of course was untrue. I spoke with a manager who insisted I hadn't placed an order at there store or it may have been a system error. I was pressed for time and needed to go to work so I left it alone. While at work I'm online checking to see what could have been the issue and I decided to check my emails and I seen they had sent confirmations which meant that I was at the right store. Ive been attempting to get ahold of someone in store which is impossible! The only department who answered was the pharmacy which told me they couldn't transfer me to someone in store. The is unprofessional and somewhat unbelievable for such a big store so ch as Walmart. I just want my Groceries I paid for ! I JUST WANT MY GROCERIES I PAID FOR!! read more

The best part of this store is probably the fact that it's open 24 hours. The good stuff stops there. I can't shop here without feeling dirty or disgusting. The place is not well kept and looks very run down. Shelves are not organized and it doesn't seem like anyone looks out for them very often (check out the picture of the broken egg cartons!) I would not buy food from here, and the rest of the store is just a mess. read more

Walmart - Broken eggs that look like they had been sitting out broken for a while. - Department Stores Near Me - Duarte, California

12/18/18 10:30 AM worst customer service area employees There are two lines to return items. One is regular returns and the other is mobile app express returns. Since I had my phone out a worker told me to wait in the express line. There were about two other people in the regular line. The employees kept taking people from the regular line. What's the point of having an express line.... finally I was called when no one else was in line. The worker looked at my phone and told me to stand back in the regular line. Another customer walked in while this happened. And instead of just helping me with my transaction, she forced me to stand back in line while she took a new customer... She watched me wait for over 10 minutes and made me walk one step over to wait again because I was in the "mobile line" I sincerely do not understand why she didn't simply help me, as she watched the new customer come in... and chose to help her first. Absolutely disgusted by the way I was treated. read more

This location sells opened and used products as new. Managers will absolutely refuse to help and customer service is atrocious. Do not buy anything here besides groceries, or at least don't be surprised if you get robbed by paying new for used things. read more

I was actually very impressed w the cleanliness, organization, and friendliness of the staff here! Prices are well marked, shelves well stocked, and the lady that helped us in electronics was very helpful! I usually shop at the Burbank Walmart which is a complete chaotic disaster so this was a very change! read more

Calling is a complete waste of time. Spent an hour+ over 3 calls only to get left on hold, hung up on transfers and when i finally got to ask my basic question, they informed me they don't check inventory/don't have access to such in their computers anymore. Obviously walmart is where to go for cheap day to day needs, but basically you have to go there...planning in advance is not allowed. Website does not keep inventory records of stores either. Best option available is to order something that will be shipped to the store a week later for pickup. Value: 4 Organization: 2 Customer Service: 1 read more

Wow! I have never had such a positive experience at Walmart. I had just gotten a car and was in need for some items, David in a Electronics made sure to listen to my every need and find each specific item I needed, he even took the time to explain to me how to use each item. He was seriously the sweetest most kind man I've met! He is a leader and should have a higher role, he made Walmart shine. I left so satisfied and appreciated. read more