It was my first time at this location and we got come groceries here while waiting for our food to be ready at TK Hawaiian bbq. This location is smaller but super clean and well stocked. We did self-checkout and it was a good visit. No issues read more

Just left the customer service counter of my neighborhood Vons and I cannot express just how rude the employees are here. There were about six employees in front of, or behind, the counter and not one of them acknowledged me (not a single "hello," I'll be right with you." etc.). It's just incredible that some employees are being paid to treat customers this way. read more

Customs cake here sucks! Ordered a cake for my daughter and it turned out really bad! Worst place to order a cake! You pay $34.99 for a cake and yet it's not even worth it paying it! This place doesn't care about customs cake order! Maybe go to different Vons and they probably will mae your cake better than this place! Never again will order cake here! The bakers sucks! read more

Been a several months, but was close by and needed items. Prices are high (compared to grocery outlet), of course only have automated check but since I was buying wine they can't do this in automated checkout... so you end up in line at the one checkout with many full carts. I asked about opening another line and they said plainly 'no'. So in short, very bad customer service, bad prices. And the place looks like its in a war zone (don't know if this is temp constructions or what not). BUt no signs anywhere apologizing for the mess or when it might be better. Dont' go there. Find a locally run something else. Personally I like Grocery Outlet... Sure hate to be an employee at Vons, I'm sure glass door has a lot of unhappy employees for reasons of upset customers and bad pay, but I don't know that part. read more

I don't generally shop at Vons but the biggest perk is that they have a pre-packaged salad that is almost exclusively all of the greens that bearded dragons eat (collard, radish, mustard greens) all nicely cut up. They were in stock here and my little guy has his greens for the next 1.5 weeks or so. They have self check out there and one of those Poke'mon vending machines as well as a Starbucks. Plenty of parking in the plaza. No complaints here. read more

I ordered a Frozen Elsa-themed cake from Vons for my daughter's birthday. The ordering process on the website was simple and clear. However, on the day of the party, I received a call saying their printer was not working, so they couldn't print the design. They said they would add a toy instead -- I agreed, trying to stay flexible. Unfortunately, the writing on the cake looked terrible, and I had to ask them to remove it. Then, during the party, when we cut the cake, I realized the filling was not what I ordered. Overall, it was a very disappointing experience on such an important day. I will not be ordering cakes from Vons again. Please be careful -- the quality is unreliable. read more

Vons - Grocery Near Me - Monrovia, California

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I bought a bag of the small navel oranges.....the next day there was one that was old and moldy.....the next day another one....every day one is bad... Also.....I bought some baby back ribs to cook... vacuum packed...plastic krinkled up on the side.....I guess some air got in there....? When I took it out of the package it stunk a lot....threw it away......also not a good selection of meat....not a lot to choose from either.... vons is making me go broke.....when I add up everything that is over priced I really didn't benefit from there sales........I felt ripped off...I will start going to Aldi or Grocery Outlet..... They may not have all the items that I need....but at least the good quality is there...... read more

This location really needs to do better with their produce. About 90% of the time I shop here, the produce is always bad. Greens are wilted and discolored, fruits are bruised or filled with mold, or they don't have what I need in stock. I find myself having to drive to the Pasadena Vons location for fresher produce, which is an inconvenience. I don't remember this location being so bad years ago. Something must have changed, but they need to make more of an effort before people start getting sick. read more

This evening I went to Vons and I would like to say thank you to Dennis for being so kind he helped me out at the quick checkout I wish they were more like you Thank you for being a Great Customer Service Representative you really are a very kind. From Nancy Star read more

There has been some change in their produce dept. a lot of old spoiled fruit and greens on shelves. So we have stopped shopping here after 15 years,we drive to Ralph's and their produce is awesome and people friendly. !"No one seems happy to work at Vons at all.Also several times their sales items do not ring up correctly so you need to check your bill carefully. After twice in one week I don't think it's by accident...hasn't happened once at Ralph's... read more

We've lived in Monrovia since 2008, Vons used to be Pavilions. Much better!! The employees are so ride and god forbid you ask a question! The checkers can't be bothered. Plus they never have anything in stock. Example they don't carry Crackle barrel cheese anymore. National brand!! Meat department is pathetic. I will drive to Albertsons read more

They suck. They can't deliver food that's fresh. They delivered a cantaloupe to me that had a rotten spot that was oozing. there were other things that were wrong with the order such as 2 L of soda that were supposed to be diet, but they were regular. In today's food ad, they no longer have the QR code that you can scan that allows you to click coupon savings. You have to go into their app and go through a myriad of products and clip the ones you want and it takes forever. Last of all, my 82-year-old mother went to the store to return some of the items that were wrong, and they gave her a hard time saying that I was not a member of Vons and that I had bought my groceries through a third-party. This was of course, not true. The rude sales woman refused to return some of the items for her. I am tired of shopping there. It's time to give someone else a chance. read more

Love my local Vons! Deli department always has delicious deli meats, and a lot of side options such as the new Hawaiian macaroni' salad, potato salads etc. I love the meat department and all the choices they have. Produce always seems to be fresh and on point. Easy parking, also Starbucks inside of market. Love my local Vons. read more

Vons - All my delicious goodies - Grocery Near Me - Monrovia, California

There is a product that I enjoy. Not many stores carry it. Vons has it a few times a week but very small quantities. I received a rain check about 6 weeks ago for the sale price. I went today and they had the exact number I wanted. However in the small print they now limit rain checks to 30 days. I have shopped there for 23 years and used rain checks that I'd held onto for 6 months. I am extremely disappointed that this change has occurred. There should be larger print or at least a hand written use by date. The other issue is that this product is often sold out and unless I go there every day it would be difficult to use the rain check within 30 days. Not happy with this issue and with the prices they charge it's already ridiculous. They should be trying to bring in people. read more

I needed help with an item that was all gone from the shelf. I asked a worker there if they can check the inventory in the back for me. I was told that this was not his section and to find someone else. I would expect more at Vons where you are paying more $$$ for the same items you can get much cheaper at other stores like Walmart or Target. read more

This review is mainly for the awesome and convenient DMV machine they have inside! I had no idea this existed! My friend told me about this and I had to come check it out for myself. You just bring your dmv auto registration renewal notice and scan the barcode on the machine then pay! The sticker and your registration gets printed out immediately after paying. It takes less than 3 minutes for the entire process. Amazing and super convenient! It only accept card and Apple Pay just a fyi. This isn't my go-to grocery store but I do stop by randomly since it's close by to me. Groceries are always stocked and clean. I enjoy their desserts in the back like the sliced chocolate cake! Parking is shared with other businesses but it is a breeze since it's a huge lot. Good establishment overall and glad we have a Vons in Monrovia. read more

Vons - Grocery Near Me - Monrovia, California

I live in Monrovia, but I go to the Vons in Pasadena. There is a horrible smell in the van in Monrovia. Sometimes worse than others but it smells like rotten something! Every time I go in there, I have to get out. It's just too smelly! read more

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was grabbing my groceries from this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is massive. So many spots for you to choose from. Take your pick. However, beware that some spots are smaller than others. Established & Staff: The establishment itself is very clean, neat, and tidy. Things are very organized and well stocked. The staff here are very friendly and helpful. They accept both cash and credit cards. There is no credit card minimum. read more

Beware. The store mixes organic and non organic avocados together on the same shelf. Non is 2 for $3 as the sign said. the organic are 2 for $5. You may pay and not notice. I noticed and the clerk didn't appear to be overly concerned. Now I know. Is this the usual MO? Seems a little fishy. read more

I can see why this store has only a two star overall rating. I was really hoping for a better experience at this Vons since I moved to Monrovia as it's the closest grocery store to me. Every time I go in there, even on a Friday afternoon or weekend day, there is NEVER more than one or two registers open. And something always goes wrong after standing in a long line. Cashiers are obviously not trained well at all. Today, just one visit of many, the gal could not get her register to accept payment for the guy in front of me, so her register freezes and she moved me and ALL my stuff to another register. That one had a black screen so I could not even see if I was getting my discounts. No one seemed to know how to fix it including a rude manager "Alexis" acting as if she is "put out" by being asked to help. After all that, they still want to charge me for bags! Bad business and poor management in scheduling and training employees. I am also starting to think the Vons Corp has no standards in who they hire. I will give one star only that goes to the deli department who is more helpful and knows a lot more than the store manager. read more

Memo to self. vons sucks at night ... went here at 830pm on Monday night. not a soul to help u. Their app to find goods is also useless. Walked all over the store but can't find ladyfingers, and the only mascarpone they have is espresso, not the regular variety. Now I have to go to another store to get those ingredients to make tiramisu. You'd think those are basic ingredients a store ought to carry. read more

I've been avoiding reviewing here bc I hate to be negative - but this will definitely be my very last visit to this location. I live nearby and this location is so convenient - so I've really really tried to give it a chance and I've been here many times over the past few years. But I must say, this is one of the worst stores. I've had maybe two staff members me be nice to me - one of the cashiers and one of the meat market staff...everyone else is rude or ignores you. And the clientele are almost always rude. People get super aggressive in the parking lot. It's always packed. Avoid Friday nights and weekends bc it's absolute mayhem. I've even had two occasions where customers have yelled at me and others in the store. It blows my mind. Sadly today I had to use the restroom and it was so disgusting - worst bathroom I've ever been in. I tried both of them and they were equally foul so I had to choose the lesser of two filthy evils. There was some liquid absolutely dripping from almost all surfaces - the baby changing station was covered in dark brown dirt, pools of liquid and some red stuff smeared all over. There was a gaping hole below the sink positively stuffed with toilet paper. And the floor was drenched in god knows what. It seriously made me question the sanitation habits of this store. Their prices always seem to be a little higher than everyone else's in the area. Definitely shouldn't be charging higher prices. Totally unjustified. I always think maybe they're short staffed but they never have a shortage of staff standing around chatting to each other so that can't be it. Unfortunately I just can't anymore with this store. read more

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This review is specifically for the cake section. My regular grocery store has been Ralph's as of late. I decided to switch over to Vons this one time, mostly because I was in need to get a photo printed on a cake and Ralph's printer wasn't working. To get a photo printed on a cake is $8 which is not bad. Where they fell short is that the end result wasn't what I had asked for. It was even more frustrating since they had already had a plain design of the cake I wanted, I just needed a photo slapped on it. The other complaint was the fact that the. employee assisting me had only been on the job for a week or two, so for every question I had, he would have to go to the back to confirm if they can do it or not - at this point, why not send a seasoned staff member to assist me if this employee has to go back for every question? It didn't make sense. Regardless, the main idea of the cake was to have a photo printed on there, and it was done for $8 plus the price of the cake. Not the cake I wanted, but whatevs. read more

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Wow.... We purchased "Open Nature Sesame Flatbread crackers" this evening (12/29/23) . They tasted terrible! Turns out the sell by date is JUN 17/23, yes it's six months old!!! How can management accept this. How does no one from Vons catch this. I have complained to management about leaving products on the shelf's that have expired sell by dates on products; but nothing ever seems to be done.... read more

Vons - Six month old crackers they're selling... - Grocery Near Me - Monrovia, California

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Great selection of flowers and reasonable prices but you should go see Michelle the friendly and courteous cashier who was very helpful

Always stocked and great customer service. Prices, like everywhere else, is what it is. I recommend getting the app and taking advantage of Coupons and Rewards. If you don't want to use your personal cell/lan line number for creating account, pick a phone type number that you will remember to use for both Vons App Account & Store Purchase Point. That's all! Happy Savings! read more

I decided to get a Starbucks drink while I did some grocery shopping, the cashier Sam took my order. Clearly homegirl doesn't like her job, her mood and vibe wasn't it and her face just showed it all. Please hire better people. People that actually have good customer service and that aren't rude. Hope you have better days Sam since today wasn't it. read more

A beautiful red velvet cake ordered from Vons bakery. Frosting was a little thick losing 1 star. The cake itself was tasty. read more

Vons - Grocery Near Me - Monrovia, California

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Excessively long lines and barely any people working, on a holiday weekend. What happened to Vons, truly disappointing. read more

Be careful. We just picked up our a turkey at Ralphs and it was defrosted for some reason when we ordered it. The little guy behind the counter in meat said it would last to Thanksgiving which is a week away. It may not be just be to sell it, but I've looked online and everywhere it says cook within one to two days. I don't think he'd give it to his kids. Be careful and check out your facts before trusting their advice. Thank God I checked or we may have all gotten so ill on Thanksgiving :(. read more

Your employee Diane, who was working at a register Wednesday afternoon is a CONTINUOUS problem. I avoid going in the morning entirely just so I don't have a chance of being in her line. She is EXTREMELY RUDE, unable to perform the basic requirements of working a register, such as counting the money handed to her or bagging groceries and screams "I don't have to serve you!" If you mention she had made a mistake. She can not work in a public facing job. read more

This is an odd store; in a good way, though. I was debating giving this a lower rating, but came to realize a couple of things. This store is run fantastically well. It is a staple of the community for a long time at this location, according to my research. It is extremely well-kept; and the employees here show genuine happiness on their faces and pride in their work! Amazing. However , the prices ... Ummm.. (cue dramatic effect) $5.00 for a small slice of chocolate cake; that really isn't thaaat remarkable.. Paper towels starting at $3.99 ... organic celery starting at.... What? I get it; the times we are in; plus the surrounding area is really quite nice - but it seems a little overreach if you ask me. Well; good thing for fuel points and the VON's App for the occasional freebie I suppose! Overall though - my family & I truly love this store. It's extremely well-cleaned. The floral department is second to an actual florist in my opinion. The grocery & pet selections are unbeatable. Also the pharmacy - probably one of the most fully-staffed and well stocked I ever encountered inside a traditional supermarket! Not to mention the deli! You can find deals... and heck.. there's even an in-store Starbucks (also very fully-stocked).. just some prices are well; just leave it at that! Overall - I shop here pretty regularly; also the organic selections on nearly everything in-store are pretty much impossible to compete with. read more

Just got back about an hour ago. Bummed with lack of customer service. Decided to spread my spending to support different businesses. Usually go to Albertsons 5 min from the house. Today drove 20 min to support this store. Went to buy 5 ribeye steaks and fresh corn for my daughters bday. Couldnt find any fresh corn so I asked the produce guy. He said."oh..we have some. We keep them on the shelf by the carrots. There are none there. I have boxes in the back. It will be a while before I start to unpack them on the shelf." I was disappointed. Any time I have gone to Albertsons, El Superior, or Ralph's, the produce guys will without hesitation offer go to the back to get me some after asking me "how many do you need?" Or offer to check to see if there are any. Had to go to another store to pick up corn. read more

My wife and I have been shopping at Vons for many years we enjoy the prices and saving at Von. My wife enjoy the produces and the.deli. I like everything about Vons. We like to shop different Vons stores in different like this one in Monrovia. read more

I was at a family party and needed to bring some alcohol. Lynn,in the liquor section, made a few recommendations and they were all excellent!!! Most definitely an asset to the store . read more

The service here is horrible. They have no compassion. I got here 1 min before closing for a pack of diapers. It was an emergency I was even desperate to buy the store brand too. And he wouldn't let me in. He told me to drive to Ralph's!!! Like really I live up the street. read more

Hire more male cashiers. The females here are so rude and unfriendly. I encounter the same ones every time I visit. They are so unpleasant to deal with. read more

I have been coming to this store for many, many years due to the proximity to my home. It's just a few blocks away. This was a very good store when it was a Pavilions. Then it was a good store when they had two great managers a number of years ago (Jim and Bart). Unfortunately, the store continues to deteriorate. Many times shelves are depleted, the facing is weak. The store cleanliness is diminished. The carts are damaged, etc. Just a low level of attention to detail in general. The employees in the past were adults with many years of experience, most of those folks have retired and been replaced with high school aged kids who display no sense of urgency or customer service. Finally, and most irritating, the number of checkers is generally minimal, perhaps 1 or 2, and during busy times, say after normal work hours, the lines are ridiculously long at the check stands. They are trying to force the customers to self-checkout. I guess saving a few bucks on checkers per hour is more important than the customer's experience. I am continuously disappointed in the shopping experience at this store, and I am irritated at myself that I don't take the time to drive to another store given the close proximity to my home. read more

Never ever pre-order from the deli. No point they tell you a time it will be ready and it's not..... They are rude and disorganized....... I would avoid this place at all costs..... Better off going to 711 read more

Flower department had me at hello! Hello last minute special work event requiring above average floral gifting. They had one pot of double phaleonopsis orchids but the flowers had tiny holes. I hoped they might be able to accommodate and switch the flowers. Not only did she help make it glorious with fresh moss but she also asked and made recommendations for ribbon in my company colors. I would give less than 1 star and that would be generous, for the bathrooms. At 8:31 am Monday morning both bathrooms had color spatter on the seats and inside the bowls, scraps of paper on the floor. Clearly customers are tagging the bathrooms, throwing wet paper towels on the ceilings etc, but general cleanliness is also an issue. read more

Vons - Grocery Near Me - Monrovia, California

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