Just saw they were closing!!! They have a close out deal…read morewhich everything is up to 50% off and even their furniture and equipment are for sale. Most items were actually 20% off, which doesn't make much of a difference. It's good to just look around and see what there are that you might need, but so far many of the shelves are almost emptied out and I'm hoping they increase the discount since some of the items are still considered pricey even with the discount.

Rite-aid nearly closed last year. Now they have less than half of their normal stock. Most shelves…read moreare bare, or nearly so. You can still get your prescriptions filled and an ice cream cone, but the rest is a maybe. Too bad.

One of the less popular CVS near the Arcadia/Greater San Gabriel region, this store unfortunately…read moredoes not carry a lot in terms of amenities such as an active or dutiful pharmacy or stocks of perishable goods as other CVS stores in the vicinity. However, it is reliable for quick over the counter medications which may be otherwise unavailable at your common grocery retailers. Still worth the visit if needing said goods, but just not as complete as other comparable storefronts with the namesake!

April 2026 Evening…read more Absolute garbage store and staff. So many shelves are empty, what products do they actually have in stock? As for the "staff," they're standing around chatting to each other and giving hard looks to customers. No one is at the register; if you need the checkout, they point to the self checkout stations that may or may not work. No thanks - I'll just leave, you clearly don't need my business. Trust the many, many 1 star reviews

UNACCEPTABLE COMMUNICATION & DENIAL OF PHARMACIST ACCESS…read more I attempted to reach a pharmacist via phone, but I was explicitly told by the front desk that the pharmacists "requested not to be forwarded calls anymore." My multiple voicemails, regarding my medication, went completely ignored. This is not just a customer service issue; it is a violation of California Code of Regulations (Title 16, § 1707.2), which mandates a pharmacist's duty to consult. By blocking phone access, this location is choosing convenience over patient safety and ethics. This pharmacy invites medical malpractice and professional misconduct claims. PATIENT RIGHTS: IF YOU HAVE BEEN IGNORED If you have been harmed by this pharmacy's lack of communication, know your rights under California law: THE 10-MINUTE RULE: A pharmacist must be available to speak to you within an average of 10 minutes. ONE-HOUR CALLBACK: If they cannot talk immediately, they must schedule a return call within one business hour. RIGHT TO CONSULT: Patients have an absolute right to an oral consultation "in all settings," including over the phone. If they fail to meet these standards, they can be reported to the California Board of Pharmacy. If their refusal to communicate leads to a medical error, you may be entitled to compensation for professional negligence. ---------- HOW TO FILE A FORMAL COMPLAINT WITH THE CALIFORNIA BOARD OF PHARMACY: It takes 3 minutes to hold this CVS legally accountable: Go to the the California Board of Pharmacy website at www.pharmacy.ca.gov Locate the Form: Click on "Consumers" and then select "File a Complaint". You can fill out the form online instantly. Provide the Details: Pharmacy Name: CVS Pharmacy #09689. Address: 950 W Foothill Blvd, Monrovia, CA 91016. The Violation: Specifically cite CCR § 1707.2 (Duty to Consult) and mention that your voicemails were not returned or front staff refused to connect you to a pharmacist. ------------ I have moved my prescriptions elsewhere. WHERE TO GO INSTEAD AMAZON PHARMACY: They offer free home delivery and an "RxPass" that is often cheaper than insurance copays. To switch, just hit "transfer" in their app. VONS PHARMACY (Monrovia): Located on Foothill. It is much quieter, and the pharmacists actually communicate with patients. PAVILIONS PHARMACY (Arcadia): Offers a professional, calm atmosphere with a focus on service. PAX PHARMACY (Duarte): They answer the phone immediately and often provide free local delivery because they value your business.

Please note: I've been a customer at this location since 2020 (photo evidence attached). However,…read moreI seldom write reviews. Good or bad. Over the years I've come to depend on the professionalism and care the staff provides at this location. True compassion amongst the entire staff and pharmacy. In the midst of the current Los Angeles labor strikes, I wanted to do my SMALL part in supporting our quaint township. Therefore, any positive review I provided this CVS would be incomplete without mentioning Darleen. Over the years, I've noticed the attentiveness and humanity she displays to customers...even under pressure. She is truly a pillar of our community and for that reason I say thanks! FIVE STARS

You can not use CVS coupons on your purchases here because the products sold are from Target. Not a…read morereal CVS, very disappointed.

This place is not even here anymore went here using maps and realize its not even here. Make sure…read moreyou dont try coming here because you will be disappointed when you see that its gone

Doctor sent over prescription for my 82yr old mother Saturday morning. I called and left a…read moremessage. Never got a call back. I kept calling and calling to see if they got it and when it would be ready for pickup. They never answered or called back. I finally drove there myself and NO ONE SHOWED UP FOR WORK! So unprofessional!

They appear to be closed. Their phone is disconnected and their website is cancelled. No…read morenotification to clients?

I've been going to this pharmacy over 15 years. Steve is the best & honest Dr i know, even his a…read morepharmacist , he has so much knowledge in medicine, i can't give enough good comments about this business, i wish small businesses like this thrive forever!!! Thank You

This is by far the best pharmacy. The pharmacist is very knowledgeable and so willing to answer all…read moreyour questions. Fast and friendly service. Highly recommend to everyone.

Our new pediatric dental office needed a neighborhood compounding pharmacy for a compounded topical…read moreanesthetic, and Dr. John was so helpful in explaining the specifics of the formulation while having a quick turnaround and very reasonable price for it. He was kind enough to allow us to try a sample, and we are excited to partner with him for future orders. Thank you Dr. John and team!

Pacific oak pharmacy is a great compounding pharmacy located in the heart of downtown arcadia…read morelocated on 1st ave and huntington drive. Dr. John Kong is a true professional, detailed orientated pharmacist. He will take the time to explain to you about your medications and will also help you with suggestions for over the counter medications based on your symptoms and will guide you to using the right medications. Dr. Kong is down to earth, professional and very easy to talk to. His staff is fantastic and he also teaches future pharmacy students who do their rotations at his pharmacy. He has made compounded creams that we use and is very local which is amazing and the delivery is top notch too. If you are a local medical practice that needs a compounding pharmacy or a patient who needs to pick up their medications pacific oaks pharmacy is your place to go. They are highly trained can give flu shots and vaccinations are able to get you the care you need.

The pharmacy is always very helpful! They are prompt to…read morereturn your phone calls if you have a question. I have been getting my med refills at CVS for 3 years.

Their bathroom is disgustingly not taken care of. Poop smears.Towels in unsanitary spots. And you…read morehave to have an employee unlock it for you?? It's not like people who are not customers have access to the area

Updating my review with even shittier service. I am pregnant and depend on this location as it is…read moremy home location which is convenient. My MD sent over multiple prescriptions Wednesday AM, I picked up everything Thursday. I got home and realized I was missing the most important one which was a steroid inhaler. I followed up Friday w/ my MD & he confirmed it was sent over the same day along with the other medications I picked up. I then followed up with Vons Pharmacy & since I have had ongoing neglectful issues I asked for the supervisor Vera but she was not in. Turns out they never ordered my very needed inhaler due to some code needed by my MD - mind you no one notified ME or my MD. I was then told they would contact my MD but now it will delay the entire weekend and leave me in critical need for my inhaler with no pending date of it being available. This specific location is always unbelievable when it comes to neglect for patients in need of their medication. This has happened to me here multiple times and the same staff remains.

Rude behavior, lack of empathy, or neglecting to assist customers…read more Poor In-Store Service Date of Incident: Tuesday February, 17 ,2026 Store Name vons, Monrovia ca Employee(s) Involved: some Medusa looking lady with long black curly hair. She's so ugly. And extremely jealous. I was ignored by three employees who were chatting behind the counter. When I requested assistance finding an item, pointed vaguely toward the back of the store without making eye contact. At checkout, the same employee was rude, did not offer a receipt, and was complaining about other customers. Impact: The lack of service and rude demeanor made me feel undervalued, leading to a decision not to purchase the items and a refusal to return to the store. Requested Resolution: I request that management review this incident with staff to improve customer engagement and provide a formal apology. Key Indicators of Bad Service in a Store: Unprofessionalism: Staff exhibiting rude behavior or chatting instead of assisting customers. Lack of Help: Employees hiding behind counters or ignoring customer requests. Disregard for Concerns: Dismissing issues rather than taking ownership to resolve them. Poor Communication: Failing to apologize for issues or providing inaccurate information.