On August 19, 2026 I contacted this CVS Pharmacy to inquire about replacing a much needed asthma inhaler that had been lost or misplaced. Virtual Assistant re-directed my call to CVS voice mail. Message left explaining my situation and I immediately received a call back from a pharmacy associate / technician. My prescription profile was reviewed showing the inhaler due to be auto - refilled by the system on 8/25/2026. Consequently, the pharmacy associate had to "override" the system to generate the emergency prescription release as well as insurance provider payment in full ( otherwise full out of pocket payment would have been necessary for the replacement or be without until 8/25/2026 ) . Fast forward....The "override" for the asthma inhaler emergency replacement was successful and I was able to pick-up the inhaler within the hour thanks to the problem-solving thinking of the pharmacy associate and pharmacist. Never-Ending Thank You's CVS! Never-Ending Thank You's To The Pharmacy Associate / Technician Who Didn't Give Up And To The Pharmacist Who Made The Inhaler Pick-Up Possible Within The Hour! Thank You..Thank You.. Thank You All Beyond Words For Going The Extra Mile... I Cannot Thank You Enough! CVS - You Are Truly Awesome!! A Million Heartfelt Thank You's!! - Tamara B - read more

April 2026 Evening Absolute garbage store and staff. So many shelves are empty, what products do they actually have in stock? As for the "staff," they're standing around chatting to each other and giving hard looks to customers. No one is at the register; if you need the checkout, they point to the self checkout stations that may or may not work. No thanks - I'll just leave, you clearly don't need my business. Trust the many, many 1 star reviews read more

When Rite Aid closed down, I was switched to your pharmacy without ever asking for it. I've been taking a drug for two years when I asked for a refill. Your staff lied to me first they said it was too soon even trying to show me pictures of the last time I picked it up. Only after pressing the matter long enough, I found out that your pharmacy was simply out of the medicine I needed and wouldn't have it for a month. I spoke to my doctor's nurse who confirmed this matter that I was due for that medicine and that your pharmacy was simply out of stock. I had my prescription transferred to Walgreens only to find out that your pharmacy charge my insurance without giving me my medicine so Walgreens couldn't give it to me I'm pretty sure that is illegal. read more

CVS AI is gotten just ridiculous. What a mess this company has become so un customer service. The people at the store are great if you can ever get to one. read more

Came into CVS on May 15th to pick up and item because a different CVS did not happen to have it. I came in and Carlos was there. There was only two tide pod boxes available but I needed more than that. I asked him if there were more tide pod boxes. He said there weren't many to begin with and did not really help me. I then said I was going to go to a different store to pick up more. He had the audacity to say "you're wasting my time". The attitude that Carlos had was very disgusting because I asked nicely and he turned around and treated me like I was a bad customer. This CVS customer service is so bad especially with people like him to say that to my face when I was very nice to him. I hope corporate sees this and fixes this issue. read more

I was shopping at the store, and two employees on july 30th around 9pm were following me through the store as if i was about to steal. I had forgotten my phone in my car which was in the second lot space about 15 feet from the door, and both employees had followed me because i saw them thru the glass reflection. When i had got back in, the male employee once again followed me through the ales and when i made eye contact, he asked if everything was fine trying to hide the fact he was following me. I didn't feel comfortable at all. Would call a store manager or district manager but theres no number only a SM Lisa Cashier#2569326 read more

One of the less popular CVS near the Arcadia/Greater San Gabriel region, this store unfortunately does not carry a lot in terms of amenities such as an active or dutiful pharmacy or stocks of perishable goods as other CVS stores in the vicinity. However, it is reliable for quick over the counter medications which may be otherwise unavailable at your common grocery retailers. Still worth the visit if needing said goods, but just not as complete as other comparable storefronts with the namesake! read more

For me, having the AI bot answer the phone all the time is really annoying, although she sounds very human like she can do very little. I feel like I'm going around in circles trying to get my prescription filled.. On the flip side, this is one of their better CVS stores that are always fully stocked. And have staff waiting to help. The pharmacy works really hard, they have a large volume of patient. I always get my prescriptions promptly, the pharmacy staff, are always very pleasant and willing to help. read more

I figured it out When the clerk couldn't handle simple questions and asked his manager to come And she made same mistake They charged us tax in TEO ITEMS, but one was an exchange So we should've only been charged once on taxes I tried to explain many times at an eight dollar item with 40% off plus taxes is not $7.50 I finally had to give up and leave And by the way, I wouldn't have been back there if the lights that I bought worked to begin with A brand new lights out of the box plugged them in and they're not working Definitely avoid; not kind or cool or RIGHT read more

Very large CVS, located in the Hastings Ranch Plaza, deep within the SGV. My wife having a new CVS digital coupon is usually the impetus to walk into a CVS if we see one on a trip (with the large number of CVS's in SoCal, this happens a lot). So that's what happened on our trip to Pasadena, and it ended up being worthwhile. The inside is well organized, with clear, large sign near the ceiling explaining where everything is. LIke most big retailers, CVS sells their house brand products right next to the name brand item, often at quite a discount. We saw that Krill Oil pills were on sale (buy one, get one for $1), so bought two, expecting another CVS house brand coupon to apply. This usually happens very easily via self-checkout, but this time, we had difficulties. So ended up being 'those customers' that hold up the checkout line for minutes while trying to apply a coupon. But the manager and her staff helped us, even though it ended up being our fault. It was really appreciated. read more

See all

Dear CVS Customer Relations, This happens at Pasadena store at foothill blvd next to the freeway 210 on Monday night around 945 pm I am writing to formally report an incident that occurred at one of your CVS Pharmacy locations involving an associate named Stephanie. After completing my purchase using the self-checkout, I briefly remained in the store to look at additional items. I then exited the store while on a phone call. At that point, Stephanie followed me outside and publicly accused me of not paying for my products. This was both embarrassing and distressing, especially as it happened in front of others. I immediately informed her that I had already paid and offered my receipt. She reviewed it and confirmed that my purchase was valid. However, she did not apologize. Instead, she stated that she was "very busy" and did not see me paying. While I understand that the store may have been busy, being falsely accused and approached outside the store in a public manner is not acceptable. Additionally, during the interaction, she mentioned that she speaks Spanish, even though I had not requested assistance in Spanish. This comment felt unnecessary and made me uncomfortable, as it seemed based on an assumption. As a paying customer and an ExtraCare member who pays an annual subscription, I expect to be treated with professionalism and respect. Instead, I was wrongly accused and publicly embarrassed without any acknowledgment or apology. I respectfully request that this incident be reviewed, that appropriate coaching or corrective action be taken, and that steps are implemented to prevent similar situations in the future. Thank you for your attention to this matter. I look forward to your response. read more

I am a senior citizen. So, therefore I use the restroom quite often. I walked in the CVS store to do my shopping and I asked the girl in the aisle if she had a restroom. She told me no, I told her I really have to go and she still she said, we do not have a restroom. I went to the business nearby. Asked them if I could use a restroom and told them what had happened? And they replied that is really bad Customer service and I agree with them. I will not be going back to CVS Hasting Ranch read more

SELF CHECK OUT DOESN'T WORK IF YOU USE COUPONS / FREEZES. This has happened to me 3 times (my fault for trying so many times honestly) and everytime I feel bad for the poor employees who have to stop what they are doing to assist me. Just close the self check outs or put up a sign if the company doesn't care to update them or maintain them. read more

WOW! This pharmacy is consistently 5 Star! Nicole, the pharmacist, was very kind and understanding that my husband forgot his medication! Ugh right! She was AMAZING and got us enough medication to see us through until we go home!! Way to go! And during our last visit I forgot my meds and they gave us enough until we got home! 5 Star read more

Their automatic check out machine did not work well, and the cashier did not help but only yelled at me.

I like to shop at CVS for great deal like cough medicine,personal products,sweet and other items. I also order and pick up my medication at the pharmacy for years. read more

This is like any other cvs but most of the stuff is locked up for some reason... and its sometimes hard to work the self checkout machines. there is a lot of stuff in the store and even normal things are locked up and you have to ask a staff member to unlock it. I think going to rite aid is better read more

So I found out this CVS Pharmacy is conveniently located in the first plaza from Hastings Ranch, Pasadena, CA. I had to return a bottle of vitamins I didn't need but bought thinking I was gonna try the brand, 'Nature's Bounty.' I thought I was gonna have to wait in a block of a line at first like the West Covina branch, but either the manager or the cashier was very observant, she immediately helped me out right away, and there was zero wait time. I don't understand the 2-star rating reviews here, though. I really don't get it. From that simple errand I was running, I was satisfied. Next time I'll shop here because they actually utilize the self check-out registers here now too. So efficient. What's with the 2-star rating, folks?! read more

Went in yesterday at 5. Needed cold sore medicine which is locked up like lots of stuff. Unfortunately, ZERO HELP ON THE FLOOR to help me or anyone. ABSOLUTELY RIDICULOUS.!! Left the store and went around the corner to RITE AID (had it locked up) AND HELPED ME IN 2 MINUTES. CVS... I DO NOT RECOMMEND!! read more

Horrible. I purchased a laundry product a couple months ago and returned it the next day for a refund since I found it cheaper somewhere else. The lady behind the counter "processed" the refund and the return. No biggies. Well, she never did. I contacted my bank for a refund and they processed it...only for CVS to claim two months later I never returned said merchandise. Since it's been two months, I no longer had the receipt so I couldn't claim they were wrong. I think it's funny they would claim that when they supposedly have cameras everywhere watching people so I'm sure if I pushed the issue, I would've had them run the footage. Whether it would've made a difference is a whole another story. However, it was the last time I would ever visit this particular CVS. Now I understand the bad reviews. Horrible people there who get what they deserve. Have fun with that minimum wage job, dummies. That is the best you'll ever do in life. read more

Extremely bad customer service. I'm not sure why these people work in customer service. The worst part is I believe the lady that was so rude was a manager. Stay away. Rite Aid is close by. read more

Called the Pharmacy to get more information about a new prescription. The Pharmacist was downright unhelpful, bordering on rude. This was one of my worst experiences with a healthcare staff. I refused to say healthcare professional because she was anything but professional. Changing to another location. read more

Customer service is the worth, they are clueless and they are always in a rush for doing nothing! The products are difficult to search for and there's no help. The manager is useless, she wouldn't move a finger if you need anything from a product or a service. Also there's always people coming in stealing things and it feels really unsafe to be around. read more

I needed one item and it was locked up, No staff but the people at the cash register, no bell or anything to alert that a customer needs help. I refuse to give business to a store as if I AM treated like a criminal. I told the check out person that this was the last purchase from the store. Find a better system, or your establishment will go under. read more

On July 11th 1:15pm This middle aged white lady with short blonde hair, who seems to be a possibly a manager (or maybe not) was EXTREMELY RUDE. I was trying to check out and asked a question about a coupon and the way she responded was so rude and offensive. As I see other customers complain about same issue with the rude lady at this store. Hopefully it's the same person who causes the issue I'll go ahead and write since her attitudes towards customers seem to be an issue at this location. And if I had to get on to write this, you know how bad it was. I didn't end up purchasing and left the store. Some people just don't need to be working at a place like this and just stay home miserable but don't ruin other people's day with their attitude. read more

The girl who clocked in today at 2pm while I was in line was so rude. I should have known by her clear lack of care for herself but still I expect at least a cordial attitude from the EMPLOYEE of the store. It was very apparent she didn't enjoy her job because even the guy in front of me said she always has this rude attitude. Congrats you're known as the cvs b! read more

This store is so poorly run. The pharmacy is great, but the main store lacks order, inventory and overall cleanliness. A lot of shelves are empty, turned upside down. Often there is no one up front to check out. Behind the counter looks like hoarders. The photo area is in an upheavel. Very sad appearance indeed. read more

This is a fantastic CVS. There are always plenty of carts and baskets available. Thee shelves are neat and the store is organized. They display current food and vitamin trends (such as keto, high protein, etc) on the left side of the store, upon walking in. The staff is helpful and usually friendly. There are lots of gift card options. The reason for 4 starts and not 5 is because sometimes there is a wait to ring up your items. I assume this is either a result of not enough staff or of a rush. read more

CVS Pharmacy - Outside sign - Drugstores Near Me - Pasadena, California

The pharmacist at this location is really rude and needs to learn people skills. She walked away from people when they're asking her questions pertaining to vaccination and appointment scheduling. A customer in line said, "maybe she's on her period, she's so moody." Basically, everyone in line laughed and agreed. It's really important for a pharmacist to listen to a person's medication concerns, as their life depends on this medication. Being and acting like a bitch to people while they're inquiring about medication can be detrimental to their health. Either get her more training or replace her. read more

If you're interested in a 2 star pharmacy, look no further. After using this pharmacy and shopping here multiple times, it is clear that they don't really care about taking care of the patients. More often than not they have been rude and unhelpful. The tipping point for me was when I called in about status of my prescription refill. The lady was extremely rude, said she didn't know when they would have it in stock and refused to check other pharmacies to see if they have it in stock. I proceeded to ask her if they might have a similar medication in stock that I can request since I really needed the prescription and she hung up on me. Zero interest in doing her job and assisting a patient. This is the level of care and standard CVS has. There is 1 or 2 pharmacists that provide much better service, but the vast majority of the rest have been terrible. Clearly a leadership issue at this branch and above. Why come here hoping for the 1 or 2 people that actually try to assist you when there are better pharmacies available? Look elsewhere for a more dependable pharmacy. read more

This place is a pharmacy what can I say. I wish my out of pocket was less and that they goer my refills to be picked up around the same time. I guess if I wasn't on so many medications I wouldn't have the problem. I get a text then I get another after I picked it up. The people are helpful and drive through is hit and miss. If there's a line of cars I can get my ex quicker inside. read more

Once again Corporate America makes things things less convenient for the consumer. The pharmacist handing your prescription is no longer allowed to answer questions. After standing in line to get the prescription, you are to stand in another line to ask a question! For those who are ill or in pain, this added requirement to cue up again is not worth it waiting in line again. read more

The pharmacist hung up on me and the insurance agent for medicine refill. Not only does she have an attitude but she is very incompetent. Now I can't get med on time no thanks to her. read more

This review is for a flu shot. Pros: 1. Very convenient location. 2. Didn't need an appt - just walked in and only had to wait about 10-15 mins (two people in front of me). 3. With my insurance, my flu shot was free. 4. Not much paperwork (less than what Costco makes you fill out for a flu shot). 5. Process was easy and the staff was friendly. Cons: 1. For some reason this location doesn't show up online on the CVS website, so at first I thought they didn't have flu shots here. But after calling, they confirmed it's all good. read more

I took my two little ones for their vaccinations. The pharmacist, I believe her name was Wan (sorry if I spelled your name incorrectly) was so sweet and patient and very skilled with communicating with them. They were able to get their vaccinations quickly and were at ease with her. I just wanted to recognize and thank her for her patience and her ability to soothe and calm them. She is amazing! read more

Quite possibly the worst pharmacy I've ever been to. Does nothing to help the customer. The pharmacy tech there rolls her eyes at every question you ask. She would not allow me to speak to the pharmacist after multiple attempts to talk to them. "She's going to tell you the same thing I'm saying." Is her response when I asked. I asked once more and was ignored. On top of this, They did not call the company behind my medication with a coupon issue and kept telling me I needed to call even though on the coupon it says the pharmacy needs to call with any questions. No attempt to help or resolve issues. I have never been treated this way in any capacity at a pharmacy and never write reviews because hey people have bad days. I get it. But this was the third time in a row. Save your time. Save your money. Go anywhere else for your prescription. You have been warned! read more

What is it about CVS pharmacies? Are they required to be rude and condescending to customers? Tried to grab a Covid test and they were out... I assumed that meant most places were as well and asked if she had advice on a better outlet. She looked at me deadpan "somewhere else?!" Yikes. I just said "thank you for being so... kind. Have a good day." Maybe she was having a bad day but if people are in pain, dealing with that is just awful. read more

The Foothill store is the best. Employees are helpful and caring.Today Dolores one of the best helped me to find all my things. She was very nice and professional. She knows exactly where things are. Thank you all for your nice job read more

I had the best customer service from the mgr or assistant mgr. he gets a 10. Offered me a buy one get one free deal that almost missed out on. Awesomeness read more

I just did a drive up COVID Test. I was nervous at first, but the pharmacy technician Nicole explained the whole process to me. It was very easy, except for the discomfort that comes with sticking the swab up the nose; I was in and out within 15 minutes. Still waiting on my results but from what I have heard they take about 24-48 hours. I love CVS and MinuteClinic and will definitely return for other services. read more