This pharmacy was so quick with my medications and answered all of my questions. Pharmacist John was informative with my medication directions and I never have to wait too long. Sal and Maria are always there to help me around the store. I can't believe I can get a soda, a birthday card, and my prescriptions all at the same place. Highly recommend! They also deliver to Pasadena too! Thank you Eric!!!! read more

I had a great experience with them. I would recommend the pharmacy. They go out of their way to make sure the client is satisfied with their work and compatible pricing. read more

I never thought I would review a pharmacy but that is how much I love fairmont pharmacy! All the employees are always so nice and I never have to wait long. Everything in the store is very neat and there are tons of different types of products. read more

This is by far the BEST pharmacy EVER. This is a PERSONAL HUMAN pharmacy. A few examples - *my mom had a key stoke medication, and they called the DR to double check the dosage as it looked off. *they called me to confirm dosages for my dad as dosages had changed from one dr to another * they made sure that when I picked up my meds - to tell me how I should take it It's the personal touch. They know you by name! If you need multiple meds and dosages - or handling for your family - these folks that are part of your medical team. read more

Coming back to modify my review; I still think that this pharmacy can be great. But it's clearly unpredictable and entirely based on who you speak with/deal with. I called earlier to ask a few questions about having a prescription filled, because the medication that I take for my narcolepsy has been out of stock everywhere and I'm just trying to find somewhere that can fill the prescription so I can do things like drive without falling asleep, and keep my job etc. The woman who answered the phone told me they were out of stock for the generic, as predicted. I asked if they were able to get the branded version, to which she replied "we don't have any. What part of 'we don't have any' don't you understand?" I truly wasn't being rude in any way, I realize it sounds like I must have said something to set her off, but I can assure you, as someone who has worked in customer service, I'm extremely polite. I think the questions themselves must have been annoying because I'm sure she's being asked these questions constantly right now in the midst of this shortage. She then told me that they don't even carry the drug I was calling about, even though as recently as a few weeks ago, they did. I realize everyone has bad days. But this was completely unnecessary. read more

I love this Pharmacy and I love the staff I've been coming here for almost a decade and couldn't recommend more.

Very disappointing. Was looking forward to getting their assistance, and the woman who answered the phone was incredibly rude and curt and refused to answer my questions and all but hung up on me. Sad, because I was hopeful due to all the good reviews. read more

I've been having a horrible last few weeks and have had to pick up prescriptions from Fairmont Pharmacy twice during my health ordeal. Sal and Maria are absolutely incredible! They are always so professional, friendly and kind. Maria could tell I was having a bad day as I paid for my meds with tears rolling down my face. She actually came over and gave me a hug. Her kindness and empathy meant the world for me and I will never forget it. I've been coming here for years and you guys are top notch. Thank you, thank you from the bottom of my heart. read more

This is my go-to pharmacy for 99 percent of my medicinal needs. Everyone is so on top of everything, courteous, and up front about everything. Since this is a small pharmacy, if you're taking a medicine that is not easily available, and would cost them too much money, you probably will have to fill that prescription at a larger, chain pharmacy that has some bargaining power in regards to pharmaceutical prices; I do that for one of my medicines, and it's not really a problem. I don't blame them, because that's the system they're working under. I don't hate the player, I hate the game. They have a nice card selection, and a small store with lotions, homeopathic remedies, and other health and wellness sundries. Happy to take my business here, and support local establishments! read more

Great pharmacy, friendly staff, quick service. I live in Pasadena part time and this place is right around the corner from me. So much better then the bigger chain pharmacies. Thanks for being so accommodating! I highly recommend this place. You rock Fairmont Pharmacy! -Donna Paul read more

This is my grandmothers pharmacy. The pharmacy staff is always very friendly and helpful. There is hardly ever a wait when I go in to pick up her medications. Staff is very fast. Parking is not the best due to neighboring businesses (ex: Huntington Hospital, Labcorp etc). They do sell other stuff here like beverages (juice/soda/water) as well as snacks like lunchables. It is a smaller pharmacy (not a big chain like Rite Aid or CVS) so you truly get to know the workers overtime. They go above and beyond for their clients. It is extremely easy to call over the phone to refill a prescription and it is even easier to pick up. I am literally in and out within 5-7 minutes. Did you know they can even compound medications for pets?! As well as a local delivery option. read more

Located just a couple blocks from the super busy CVS...this little hidden gem is a boutique pharmacy that is A-Mazing. They stock things that many big chain stores don't and I they don't have what you need they'll get it quickly....they are super fast and beyond friendly. Give this Mom and Pop shop a try. All my pharmacy needs are being rerouted there. No lines, no waiting and no hassle. Plenty of designated parking for customer pick up. These are people who actually treat you as a human being not just a number. Send your next prescription there!!! 50 W Bellefontaine St, Pasadena, CA 91105 626.793.1188 No I was not paid to write this review. read more

This is hands down the best pharmacy I have ever worked with. They go above and beyond to deliver outstanding service. Aside from sourcing difficult-to-obtain medication, today they stayed a few minutes after closing to provide me a prescription because my car battery had died and I had to use an Uber. I would totally have understood if they couldn't have accommodated me--it was not their fault that I was late. I am happy to support a well-run locally-owned pharmacy like this one and encourage anyone in the area to give them a try. read more

This pharmacy is so nice. They're across the street from my doctor and I was without a car and feeling lousy one day, and decided to have my Rx filled here instead of getting a ride to CVS. What a difference! I've had prescriptions filled at the same CVS for 10 years and every single time they treat me like I'm trying to run a hustle to get that sweet amoxicillin. These folks were SO nice and filled my prescription quickly while I browsed their nice selection of greeting cards and gifts. I was there again today and noticed that they have a really good soda fridge, lots of cool and weird stuff, and once again they were so quick and friendly. read more

Great pharmacy with a wholesome staff and clean office space. I wanted to review this place sooner and now I have the time! The staff is extremely helpful with customers and they go above and beyond for your business. One of the staff, Maria, saved me $110 on my prescription due to her exceptional knowledge on our already complicated insurance system. I am still reaping these benefits today! They have earned a lifetime customer with me and hopefully they will impress you just as well! read more

Fairmont Pharmacy has two pharmacists as well as a incredibly knowledgeable and professional staff who can take care of all of your prescription and non prescription needs. They even do custom medication compounding on site. In addition to over the counter and prescription medications Fairmont also stocks a selection of braces, canes and other support items. Fairmont also carries a wonderful assortment of special and seasonal items that can make the perfect gift for almost any occasion. Fairmont Pharmacy, professional service, wonderful people, great experience. read more

This is my go-to pharmacy for my medicinal needs. Everyone at Fairmont Pharmacy is so on top of everything, courteous, and up front about everything. Orlando, Maria & Sal treat me like one of the family. After all these years there is nothing to replace their service & understanding. They fill my Rx needs along with my wife's, & our 2 daughters. Thank you Fairmont Pharmacy for being there. read more

The utmost professionalism and care is practiced here! They truly care about their customers. Orlando, Sal and everyone else has been the outlier in my many experiences with the pharmaceutical world they are THE exception. Outstanding read more

There is something to be said about family businesses like Fairmont Pharmacy. You can see they are Independently owned by the outstanding personal customer service they provide and seeing the same friendly and courteous faces to help me with all my prescription needs. Going to Walgreens or CVS or my local supermarket don't fit the bill in terms of service as well as finding me the best options when considering my insurance coverage. The money they have saved me by knowing their business and offering alternative cost options as been a huge help and give me the peace of mind to say Fairmont is my best choice for all me medication needs and advice on other alternatives! read more

Wow this place has great customer service very welcoming and friendly and they're quick too! I would highly recommend!!

Los Angeles really takes the cake for bullying, infantile, self-justifying incompetency and stupidity, and venom. It's pandemic... like a Rod Serling nightmare world, where no one has any accountability, and instead, they attack people they've slighted. Case in point: the pharmacist, here, who became only the second idiot in 30 years of my taking a seizure medicine, to interfere with it, in his case, refusing to fill it, because he erroneously thought he needed it specified Delayed Release, Sustained Release or regular, immediate release, when THE PRESCRIPTION CALLED FOR THE LATTER. CLEARLY. When I asked him why he interfered with my fill and my neurologist's office, by calling them, he started to laugh it off, because he HAD NO GOOD ANSWER, SAYING HE WAS JUST BEING THOROUGH, AND YELLED AT ME, LIKE I WAS AN ANIMAL, ABOUT RESPECTING HIM, at the same time. And he had no idea about decent, American customer service practices, either. read more

This has been my pharmacy for the past 29 years. This family owned pharmacy has a friendly staff that is knowledgeable, helpful, and very fast in filling my prescriptions while I wait. I have noticed that they greet most patients by their first name when they enter the pharmacy. They usually have whatever medication I am prescribed; and if they don't have it that day, they will certainly have the next day. Their service is above and beyond any chain drug store. I highly recommend them! read more

I would give 0 stars if I could. I went to fairmount pharmacy for a new compounded rx that is not covered by insurance. The pharmacist and techs were more than pleasant reconfirming my delight with small business. I was charged $143 for a 1 month supply. I resigned myself to the fact that I would now be spending a small fortune every month but worth it. Luckily for me I was getting ready to go out of town and needed to find another small pharmacy closer to home for my 2nd months supply. I was shocked to find when calling around the exact same compounded medication was between $30-57. Logically I figured I was charged $143 in error. Today I walked over and spoke with the pharmacist Orlando to inquire. I was flatly told that that is his price and has always been and he proceeded to tell me to go pay the lower price. Wow I was floored the ever so pleasant Orlando was now very smug. I'm a bit sad for those on set incomes such as the elderly because odds are they are also being taken to the cleaners. Very unethical read more

After a couple bad experiences at other chain pharmacies a friend recommended Fairmont pharmacy and I have never looked back. I used to loathe going to the pharmacy. Now going to Fairmont is always a positive experience. Best customer service hands down! They have been consistent with my orders for years. Thank you for all your great work! read more

Finally a good pharmacy with great customer service! I've had so many bad experiences at chain pharmacy's. Here at fairmont pharmacy they are always able to get me my meds quickly, I'm always in and out no issues/drama. I recommend :) read more

Orlando and Maria are always a pleasure to see here. They have the excellent customer service and an outstanding staff! The pharmacy is impeccably kept too. A true staple in Pasadena. No wonder they have so many loyal patrons! read more

Very quick service not to mention very friendly employees. Amazing family owned pharmacy and I will definitely be returning.

Orlando, Maria and the rest of the staff are rock stars when it comes to customer service and quality assurance. I have a chronic illness that brings me to the pharmacy at least once a month, and I'm always greeted with a smile. You'll never get that service at a chain pharmacy. I've been a customer of theirs for many years, and I've changed jobs during that time. I tried a different pharmacy initially, close to work, but there was just no comparison. For quality, friendliness and speed of service, there is no place like Fairmont. I would give them a ten if it were possible. I can't say enough good things about them. Transfer your prescriptions to Fairmont and you won't be disappointed. read more

This pharmacy is great and there is never any fuss or issues like Cvs etc...plus the staff and pharmacist are very pleasant and efficient. I am very pleased with their professionalism and would refer anyone here! They take pride in filling meds :) read more

I cannot recommend a pharmacist who, instead of checking to see if my medication was in stock so I wouldn't have to drive over for no reason, proceeds to loudly lecture me on how I must be having problems finding it because they checked my patient history --i.e., I was over-using it and 'refused' on this basis! Once he launched into his speech, he didn't allow me to say anything or interrupt, it was blah blah blah about the check system and therefore the lack of availability was my fault -- never mind that none of the other pharmacies even knew my name or had looked at my prescription, they simply didn't have it on the shelves. But in his haste to judge he kept going on and on about how infallible the system was, how that proved it was my problem -- never mind that this info was totally irrelevant. He was still loudly lecturing me on the system when I finally gave up and hung up. I get that some patients may have issues, but this is neither here nor there when someone calls to merely see if their meds are in stock. To this pharmacist, I was a criminal and he was the cop, protecting society! His manner was so off-putting -- let's call it what it was, shockingly rude and unprofessional -- any number of otherwise glowing recommendations here can't overcome this fellow's lack of courtesy and attitude. (If you're coming here for Motrin or antibiotics, I'm sure he's nice as pie. But I won't be giving this pharmacy any business.) read more

I would give this pharmacy 10 stars if I could. First of all it's like the old sitcom Cheers you walk in and everyone knows your name is like family to me. Over the past 8 years I've had a few health issues and I needed medication they remind me when my medications do when ever I go up there it's ready and they have plenty of handicap parking up front. So if u r going to another pharmacy, ie (Von, CVS, Walgreens drug store, ) I name it switch to day. You won't be disappointed I promise. Oh and by the way the very knowledgeable. read more

Wonderful staff very accommodating and professional. Organized pharmacy and good selection of medical products and supply. Love these people. Thank you for treating your patients / customers well. Very rare these in LA read more

Since our son was born with catastrophic epilepsy seven years ago, we have used Fairmont Pharmacy for all our pharmaceutical needs. They are very proactive, always call us promptly if there's an insurance issue, and truly care about our son's needs. They are like family to us. read more

I have been so impressed with the quality of service Orlando has provided!! You do not feel like a number, his knowledge is outstanding . You never have to wait long, it is worth it Folks, I'm truly grateful ! read more

The Best customer service in Pasadena ,Very knowledgeable Staff 'Kimsa and Orlando !are up to date on all aspects of there field !! Pharmacy always clean and great OTC products!!!Keep up the wonderful work You do! Kindest Regards read more

I consistently have pleasant experiences every time I go to this pharmacy. The staff is friendly, store is clean, and there's always fast service. I would highly recommend! read more

This review is long overdue. These people that make up Fairmont Pharmacy are AMAZING. Having a medically fragile child means I deal with way too many healthcare "professionals" every day but this crew stands out in a world where so many fall short. They go above and beyond at every opportunity and I truly appreciate them as part of our team! read more

Fantastic folks. Very knowledgeable, caring, quick, and extremely attentive to detail. Since I happened to walk into their pharmacy some eight years ago, they have always been my go-to guys with all my prescriptions. They work extremely well with my doctor and his staff. When I need to extend a prescription, they contact my doctor for me, and that saves a lot of time. They work fabulously with my insurance. When I go on long trips away from home, they arrange with my insurance for extra supplies for when I am away. Wonderful all around read more

Always liked this pharmacy until yesterday. I picked up a new medication and asked the Pharmacist--Orlando Hernandez--to give me some information about it. He knew nothing about the medication he had just dispensed and then replied "There's something called the Internet." I was floored. Incredibly unprofessional and maybe illegal. Anyone had a similar experience? read more

This is a very friendly place! I've been coming here for so many years! They don't take long to fill your prescriptions like the other bigger pharmacies do! As soon as you bring in your prescriptions they start right on them! They also have medications that the big pharmacies don't stock! The staff are very friendly and very helpful! I would recommend Fairmont Pharmacy to everyone! If you don't like to wait a very long time to get your prescriptions filled, then I would advise you to go to this pharmacy! read more