Omg I love this pharmacy so much !!! So many cute things and the service is amazing !! I've not gotten any medications here only goodies like small gifts and snacks but they are really cute and so great for the price and value. read more

Michelle and the entire staff are so helpful and courteous . I appreciate the customer service at this pharmacy so much. The best pharmacy in the area read more

Could not deliver what was promised multiple times. Prescription was called in on March 5 and I was getting calls from the pharmacy promising my medicine would be ready the following day each day since March 10. They called on March 13 to tell me it wouldn't be ready until Monday, March 16 and that my time to pick up the medication expired. So now I have to go back to my doctor and start the whole process again. This is just Accutane. Should not be this difficult to get. If they were honest with me on March 10 when they first called, I'd have asked my doctor to transfer to a CVS and have it ready that day and be able to pick up within my ipledge window. Really was misled that everything would be fine, they'd waive my ipledge expiration period and still dispense the medicine whenever it came in. Only to find out today, NOPE, they won't have the medicine until Monday and won't be able to dispense because my ipledge expired. Now I have to go back to doctor and start the whole process over. It's been 2 weeks now with no medicine.... read more

The service at this pharmacy is amazing! I am so glad Rite Aid closed, as it forced me to find a new pharmacy for my family. They call to let me know when a prescription has been filled, as well as if there is an issue filling it. It doesn't matter which pharmacist is on duty at the time, I have found them all to be super helpful. read more

I was in desperate need of a rollator for my sister who fell. The pharmacist there was so helpful and kind! He assisted me immediately and del savesivered it to my sister the next day. What a life saver!! I lived in a different city than my sister so I couldn't help her right away. Thank you so much!!! read more

It's crazy to me how hidden this place is. They had another location at the North Lobby of the 625 S Fairoaks Building right across. I decided to stop by with my co worker after a little Starbucks run. The staff here are always so welcoming! And the space is spacious. They're a pharmacy, yes, but they also have snacks & beverages. They also have cute little knick- knacks, office supplies, and stuffed animals. I'm glad I can come here for other healthcare supplies when I come to pick my prescriptions. Unfortunately, parking is very minimal. read more

I never write reviews but people should be aware, they used to be a good pharmacy but has changed for the worse in the last year. If you have the time to call daily and chase down your medication, then this IS the right place for you. But do not expect they will call to let you know when they cannot fill your prescription - they don't do that anymore. Your prescription will sit until you call them and chase it down. Has happened to me too many times I've moved onto a new Pharmacy. read more

This is a very responsive, caring and competent pharmacy. They are always ready to answer questions, will call you if they have questions and to alert you that your prescription is ready. It's amazing to go to a pharmacy where they know you by name and greet you as though they were pleased to see you. As opposed to the large corporate pharmacies where no one seems to care about your needs. If anyone feels they aren't up to snuff, try to talk to someone at CVS! read more

It's the+ BEST Rex in Southern California as to available items that other drugstores don't offer or have to order!

These people are THE WORST!!! I called in on Thursday to get my PAIN MEDICATION prescription. They suggested I call my doctor too, which I DID!! Cal Oaks STILL doesn't have my prescription & it's MONDAY AFTERNOON!!! They are IDIOTS!!! They NEVER called my doctor!!! I'm going back to Vons!!! read more

I've been going here for about 3 years. Very professional and friendly people. My biggest issue is that they don't send inoculation information to the proper medical authorities, when they say they would. read more

Exceptional Service and Great Selection! Cal Oaks Pharmacy has been my go-to for a while, and they continue to impress me. Unlike other pharmacies, they always have my medications in stock, which is a huge relief. The staff is consistently friendly and goes above and beyond--if they say they'll call you back to confirm your prescription is ready, they actually do! On top of their excellent pharmacy services, they also have a great selection of different items, almost like a convenient shop. Whether it's everyday essentials, personal care products, or even medical supplies, they have it all. The store is well-organized, clean, and always fully stocked. If you're looking for a reliable and friendly pharmacy with a wide variety of products, I highly recommend Cal Oaks Pharmacy! read more

I am a big fan of this pharmacy and their staff. Service is always prompt and polite. They work hard every month to help us track down a hard to find medication that my daughter takes. They are always available in person and over the phone to answer questions. read more

Great place .... Got all my COVID shots there ..... love the staff ! The folks there weee always so helpful and knowledgeable ! read more

oh man i fell asleep on this pharmacy! they have soooooooo many cute things to shop around for in the RARE event you have to wait to get your prescriptions filled. i initially came here to get some medical equipment and stumbled on the rest of the store. from make up, gifts, cards, jewlery, perfume, over the counter medication, braces, incontinence stuff and he'll they even rent out wheelchairs and hospital beds. i only know this because i walked around for an hour getting lost in cute things and i had the pleasure of having a nice little chat with one of the nice ladies that works there. got my vaccines here too-literally 1 stop shop. i'm just impressed and i moved all my prescriptions over the next week-been loyal now for a few months and i know see why your customers love you guys so much. i had to say something about this mom and pop shop cause not may pharmacys you go that get your in and out quick and the while having a selection of things you can get lost in shopping. they even have my hormone patches that nobody seams to have. from the few fellow customers i chatted with, they have hard to find meds here too. rare i write reviews unless im impressed or disappointed but this place deserves 5 starts for everything. from their service to their products, you guys are awesome read more

Well, to start with, 12 of the last 13 times I have called, they say "we can't help you right now, but we will call you back," and they NEVER do. They make all sorts of promises, that they will call their vender to get my question answered, or review their formulary to check on a medication. They never do. They never call me back, they never follow through. So I have to call back, dozens of times and yet each time I am given the same song and dance. Also, there is a person who answers the phone who is so unprofessional and is also inappropriate and calls me "my love", ....."im sorry my love, but we just can't help you." It's so weird and uncomfortable. But the worst of it is the fact that when I was paying cash for a very expensive medication, they were all over it, helpful, and immediately were able to place an order for the med yo have it for me, BUT as soon as that same medication became fully covered by insurance, they repeatedly tell me they don't have it, can't order it, and can't help me. Yet a friend called in and said she needed to pay cash for the med, and suddenly they had it available. This is such a scam. So unfortunate, as I really wanted to support and local, privately owned pharmacy, but this pharmacy is unethical at worst and terrible at customer service at best. read more

Cal Oaks is the great greatest. Old-fashioned personal friendly, competent service always.

Cal Oaks has been a lifesaver! Mina and her highly proficient and kind staff work very hard to provide an excellent customer experience. Mina consistently goes above and beyond to help patients get those, hard-to-find medications that the big name pharmacies like CVS and Walgreens never have in stock or cannot fill. Cal Oaks hand delivers medications to the hospital prior to discharge and they even offer home delivery for a very low fee. Did you get your flu shot, your COVID booster, pneumonia or shingles vaccine yet? If not, Cal Oaks also offers a full-service vaccine program that's quick and convenient. I've been a customer since 2017, and like a fine wine, the service here only seems to get better with age. Thank you Mina, Jae, Tina, Chrissy, Suzanne, KB, other staff pharmacists and staff techs (whose names I don't know) for your superior service, always with a smile. read more

This pharmacy has the most exceptional customer service! I have a challenging script I have been sourcing with them for the past 9 months and every interaction I have with staff has been kind and respectful. When they can't get what I need they help problem solve. When information is needed from my doctor they make that call. Even when results are frustrating I feel like I have a team working with me and it makes disappointment easier. Move all your business to this pharmacy. You won't regret it! read more

This pharmacy is the best! Small neighborhood pharmacy that really caters to their customers and knows me by my name. The staff is friendly and helpful. My father lives in an assisted living facility a few blocks away and they even deliver his medications. They call to make sure he received them if I express concern about the delivery. They validate the parking for 20 minutes. read more

This review is for a particular experience I had on March 23, 2024. I was calling to find out if a medication I'd been prescribed was in stock. The first two calls I was told they'd check the inventory and they'd call me back. The third time, at the end of the day, I was told that it wasn't in stock and if they check and it's not in stock, they don't call you back. I should've been told that the first time. Also I don't understand why inventory can't be checked real time while I'm on the phone. My experiences here otherwise have been good but that rubbed me the wrong way. read more

Cal-oaks is hands down the best pharmacy in the area (for many reasons) and I have tried many of them! I have lived with a chronic illness for many years and often need prescriptions filled a few times a week. Mina, the main pharmacist, is amazing and the staff is helpful and cheerful (without being annoying). They make deliveries daily and can even deliver same day requests at times (when med is in stock, etc.) and pre-pack daily pills. The prescription process is more than satisfactory, I have found it to be the best! In addition to prescriptions they seem to have everything I need! They have items from handbags to nail polish, a large card selection to medical equipment (ie. Canes, wheelchairs, walkers, etc), support hoes to a great kids toy section and much, much more! Bonus, if they don't stock an item but it can be found (in a few huge medical supply catalogs) then they will find options for you and order what you need. You can trust Cal-Oaks to take care of you as if you were family and take care of your family as if they were their own! read more

Cal Oaks Pharmacy - Drugstores Near Me - Pasadena, California

I was there approximately 35 minutes and no one looked at me or asked if I needed help. I'm disabled and in a walker you would think someone would offer help. I don't understand why people can be in the medical field and not like their jobs. The receptionist was so unpleasant and short when I asked questions on the accessories. I placed a hat and some accessories on the counter. I was ready to be checked out. She was nowhere around. I stepped away for a minute waiting for her. Then another customer came up and receptionist came to the counter and helped her and asked her if she needed help. The receptionist put my things to the side not handling the $40 hat with care like she should have. I hate to think I was being ignored because I was the only disabled Hispanic in the pharmacy. All the other customers were helped but me it's amazing and disappointing. I waited a few minutes while she was helping and chatting with the customer. I told her I will come back another day and left. They both looked at me and looked surprised but did not say anything. I'm actually happy I didn't purchase anything. The receptionist should not be in the medical field if you don't like to help patients/customers. I believe she is not a happy person. You could see it in her body language and expression. She never smiled. It shows she does not like her job or her life. She was unprofessional and should not work with people. It's unacceptable to disrespect and ignore patients/customers. Everyone should be treated fair! It's disappointing that the second Cal Oaks pharmacy is no longer across the way. Everyone there were welcoming, nice, professional and helpful. The receptionist there was one of a kind! They were the best! read more

I was told this was the place that could help me, but what a joke this place is.. I called for help with a specialty $3600 Antibiotic for 6 pills I needed before I go on a trip out of town. They couldn't take the few minutes in time after an hour to simply look up if they could get the medication in time for my travel deadline. They were too busy to help me, and told me I should go somewhere else, but no suggestion where. Hopefully this post helps them solve that problem. read more

Wonderful pharmacy, feels like a small town neighborhood shop with a fantastic staff that is extremely helpful and always courteous. As an 8 year customer, this is the only pharmacy I go for prescriptions, medicine advice, quick flu shots, face masks and cute little goodies/gifts that I never knew I needed. More importantly, they care about giving good customer service. read more

Friendly little pharmacy. I went here twice recently after my pharmacy temporarily closed due to the pandemic. The first time, my dr sent my prescription directly and someone at the pharmacy called me when it was ready. The second time, I brought my prescription slip in and it was filled in about 10-15 minutes. Quick and painless. To enter, you have to turn into a little alley off of California. There are maybe 6 parking spaces, I believe 2 of which are wheelchair accessible. My old pharmacy is directly below my doctor's office, so that the only reason I would possibly go back to my old pharmacy. However, CalOaks really isn't much further and the pharmacist there told me that they will deliver, so that's something I may consider in the future. If you're considering a new pharmacy and do not want to wait in the lines of Target/CVS, etc., give them a shot. They have everything you need, they're friendly, service is fast, and they offer delivery. read more

Caloaks Pharmacy is the best! I had been going to another Pharmacy for over ten years and they were forever out of something or short on the medication my Dr. ordered me. At times the pharmacy also questioned what my Dr. ordered for me... more than possible interactions of medication. So I talked it over with several people and switched to CalOaks. I made a great decision. The pharmacist and support staff are very hard working , knowledgable and helpful. Ive had a great experience. I am in good hands!!! I made the right decision in making a change! Another plus is delivery. I would send anyone looking for a patient centered pharmacy to CalOaks Pharmacy. read more

Again, I went in for my bluster. it was in and out. all I can do is repeat myself! Fast, convenient, courteous and no appointments need for your booster shot. Awesome and thanks for all you do for us! JS read more

I've been going to Cal Oaks for a year now... Service is a hit and miss. It all depends who's helping you.. I have been greeted and helped right away.. and I have been totally ignored and brushed off..The store is very clean and well stocked. They have covered parking with a few parking spots on the West side.. This is why I give them 4 stars. read more

Staff is personal and responsive to customers and will contact by telephone when prescriptions are ready for pick up or delivery. Vaccine shots available without prior appointments. Easy, convenient parking. read more

I haven't been to a pharmacy in over 10 years. My oldest pharmacy used to take over 2 hours for a prescription. I walked in and was assisted quickly. They took my insurance info and in less than 30 minutes the super nice female pharmacist took the time to explain how to take the meds. If I need meds in the future I'll drive out to this place for sure. read more

Outstanding customer service. They are personal, efficient, great at dealing w insurance and fast. Cannot say enough good about these good folks. Imagine walking in any CVS or Rite Aid and having them know who you by name and have you out of there in a matter of minutes. I'll never go anywhere else. Love this place!!! read more

Most rude people every time i walk in there they make sure to make you feel useless i was just trying to explain something about my vaccinations and they acted like I didn't know what i was talking about. I just needed a flu shot for my radiology program:( read more

Cal Oaks Pharmacy - Cal oaks pharmacy on fair oaks and California bad people always bad service. - Drugstores Near Me - Pasadena, California

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Tried for two days to find out if they had a drug in stock so my doc could call in a prescription prior to my upcoming surgery. First I phoned but they refused to tell me. I came in person today. Woman at pharmacy told me four times to have my doc call it in. I said doc already called it to CVS and Walgreens, neither of which had it in stock. I didn't want to bother doc office again unless I knew this pharmacy had the drug in stock. It was a stand off. Just tell me if you have it, and doc will send script immediately. Why couldn't they do that?! Finally, in a huff , the woman asked pharmacist to look in computer to check. Took less than one minute. They do not have that drug. I do not understand the snippy attitude. Sure have lost a long time customer here. I'll go elsewhere to get a walker and other items needed to prepare for foot surgery. read more

I came in for COVID vaccine and all the staffs were so friendly and helpful. Mina and Melissa were very knowledgeable and I didn't even feel the needle. Susanna, Annie, Kristy, Jay, Tina, Kevin and Ashley provided me with the best service as well. Even the student intern pharmacist was super nice. They really try to get to know the patient and their needs, making it feel like home. I highly recommend! read more

Ive been coming here for as long as I could remember. They have moved, but they are super friendly, the Pharmacists are top notch, super fast, and the pricing is on par. Im so sick of CVS and Walgreens (There was a walgreens that opened RIGHT next door that went out of business in a year). You guys are awesome. read more

Professional, friendly staff. This store is efficient and always get me in and out of the store in a few minutes. I feel confident that this pharmacy gets my prescriptions right every time. read more

I love Cal Oaks Pharmacy! I originally started with them because my pharmacy did not have my medication in stock and suggested Cal Oaks. Their customer service, specifically with Ashley, is outstanding!! She's very knowledgeable and goes out of her way each and every time! I walk in & they greet me by name. They are also quick and efficient. I've been a customer for at least the past 5 years or so and will continue to give them my business. read more

It's been about a year I've used this pharmacy and this review should have been done a long time ago. Such nice people who really work with their hearts! I've never waited longer than 10 min to get my stuff prepared! They're so attentive and quick to help it's crazy. (Maybe because I've been a cvs customer and I've been used to being ignored for the first 46 hours of standing in line). Recently went in to take my daughter to get her vaccination and they were so gentle and caring with her! I'm so impressed and so happy to find a place like this because in your worst times, you want a pharmacy that's gonna care and make sure your good to go. Thank you guys from the bottom of our hearts! You've all been nothing but wonderful. read more

OMG is all I have to say! Hands down the best pharmacy in town!!!! I've been going to this pharmacy for about 6 months now and THE BEST STAFF IN TOWN!!!! I will be referring all my family and friends!!! read more