I always receive the best service from Annie at Arcade Lane Compounding Pharmacy. She is very pleasant and fills my prescription in an efficient manner. I highly recommend them and have told several of my friends and family about them. read more

Arcade has been my go-to for custom medications for several years. Gayane helps me by explaining what my medication and cost options are. I really appreciate the customer service. read more

Oh my goodness...when I got home after picking up the chicken-flavored (Yum!) medicine for my fur baby I discovered a mouse in the bag ...a cute little toy mouse to be more exact. Additionally, when I picked up the prescription, I was shown how to administer it using a mess-less stopper on the medication bottle with a syringe. In past experiences, this was always a sticky mess. Everyone there is friendly and the whole experience was terrific! I highly recommend Arcade Lane Compounding Pharmacy and, if I could, I'd give them many more stars to read more

We've used Arcade Lane many times to compound medicines for cats, and they have done a good job in processing the request in a timely manner. When follow-up was needed to get a prescription processed, they did so quickly and advised me accordingly. read more

We have been getting our cat's thyroid medication at Arcade Lane Compounding for the past couple of years. Although it's a bit out of the way from where we live, there's no other place that I'd rather go to. Their service is remarkable! Rachel is an angel, especially when there's been conflicts with our the veterinary's office. When Rachel says, "Don't worry, I'll,take care of it!" you know that she will take care of business and have your pet's medication ready. We highly recommend Arcade Lane Compounding! read more

Arcade Lane and its wonderful pharmacists has been vital to the healthcare of our pets. Their ability to compound meds for our cat is peerless. They can offer a variety of flavors that can mask even the most bitter medicine. Tuna is our cat's favorite! Today, for example, Rachel was able to get the prescription from the vet and complete the finished compound within hours. The prices are reasonable, especially considering the personal touch they have when customizing our order. We're devoted fans of Arcade Lane! read more

Rachel and their team is fantastic! Can't say enough positive things about their customer service, or, especially, their compounding. I've used several different compounding pharmacies in the past, but now only turn to Arcade lane. Their mixing/ingredients are superior to others around. read more

Customer service is amazing. So helpful in many ways. Had never used a compounding pharmacy before. Great experience

Great Pharmacy! The agent is friendly! Nice service. I would highly recommended this pharmacy to friend! read more

Arcade Lane Compounding Pharmacy - Drugstores Near Me - Pasadena, California

We came here to get our cat's medication after we had to evacuate because of the fire. Ordering was easy and they had the medication done the same day. Thank you! read more

AMAZING SERVICE! Rachel was extremely helpful. I was not the easiest customer considering I had a very complicated prescription and, due to my job, I am usually not reachable during business hours. Rachel was immensely patient with me. She was willing to communicate with my family members regarding my prescription when I was not available and consistently supported me in obtaining my medication. It was the most delightful surprise to get home from a challenging day at work and receive my medication in the cutest holiday packaging. Thank you for a wonderful experience! read more

Love this place. They have great customer service and explain everything you need to know with more detail than any of the big box pharmacies even deliver for a small fee. read more

Great place to work and coworkers are very nice and friendly I will recommend for customers whose needs compounding medication or pets medication read more

Arcade Lane Compounding Pharmacy - Contact information - Drugstores Near Me - Pasadena, California

I had a prescription that needed to be compounded and they absolutely delivered it and with the best customer service to boot. I won't be taking any of my prescriptions to big box retailers any more. This place made it so easy for me to fill it and I didn't even get out of my car to get it. read more

Easy to find location on Colorado. Friendly, personable staff! They gave me a call on the way to the pharmacy to let me know that they were working on my prescription and let me know how much it would be. Highly recommend! read more

This was the first time visiting this pharmacy. I selected it because of the good reviews. The pharmacy clerk as well as the pharmacist were really polite and friendly. There is parking in the front as well in the back. read more

I have been coming here for my pets medication for several years and noticed they have been changing over the time. Before, the pharmacies worked with the vet to provide better dosage, less amount, etc. The pharmacies was very helpful to me as well before. However, it has not been like this last couple of times. Even though my cat was one the same medication, they would not bother to check the previous concentration and gave me double the amount to dispense which was not necessary. Also, they would look out for me to get more cost effective solution which they don't any more - filling the refills at the same time, etc. The pharmacist was cold when I brought up a concerns about the having exact amount of liquid since you can lose some medication when you are cleaning the syringes and suggested that she does not clean hers when she gives to her cat and it should be ok as long as it does not touch cats mouth. If you are a long time customer with many medically challenging cases, they stop giving you toys and provide less finger gloves though you pay the same. read more

Ani at Arcade Lane Pharmacy is such a delight to work with. Professional and friendly, she always calls me when it's time to reorder my prescriptions. Using Arcade Lane is like having your own personal pharmacy concierge. They make my life easier and am very grateful to have found them! Highly recommend! read more

Best pharmacy I've ever been to. Feels like what pharmacies used to feel like. Personal. Helpful. Understanding. Also just quick and responsive and 1/3 the price of other compounding pharmacies. Not only that but they included an insurance reimbursement form with the receipt attached in the bag so I don't have to do anything except send a copy away. I didn't even request that, I just asked if they took insurance. If only life's busy work was always made easier. read more

Arcade Lane Compounding pharmacy in Pasadena is where I have been getting my bio identical hormones for 11 years. Dr Gayane Besnelian pharmD Is very accessible-answers questions on the phone or email. She is educated in the area of Bio identical hormone replacement (which is rare in the medical field). My hormones are mailed to me every other month which is very convenient. The staff is professional and everything is mailed quickly if I've run out and forgotten to order in time. read more

I have never seen any pharmacy that has the customer service that Arcade has. I had COVID and could not get out and on her way home from work she personally delivered what I needed to my home. They always inform me when I am running low on a prescription by a personal follow up call. They definitely deserve a 5 star rating!! read more

I was helped by Ani, she was very kind and helpful. This was my first time visiting this pharmacy and am extremely pleased with the service! They filled my prescription same day, would definitely recommend!! read more

The pharmacist and pharmacy staff were very kind and helpful here. I got a compounded Rx for my cat and they included a cat toy for my anxious little guy. Parking was easy and I highly recommend this business for your pharmacy needs!! Bonnie C. read more

Excellent and fast customer service, highly recommended! I was able to receive my prescription the same day.

When my doctor prescribed a compounded medicine, I was so happy to learn that there was a compounding pharmacy in Old Town Pasadena! Now I use them for all of my prescriptions (I have a chronic illness, so that's saying something haha). It's so easy to pick up from them (you can park and call, at least during Covid!) and they also deliver / mail prescriptions if that's easier for you. The women who work there are the NICEST people and they will help you with anything you need. read more

Top notch customer service at this compounding pharmacy. Service is so important and businesses these days do not put a lot of emphasis on that. This pharmacy is great. Full service and extremely good customer service. read more

This is a great pharmacy. Fast service and even get courtesy reminders of when refills are due. Rachel provided great customer service!

Gayane and the whole staff are the best. Always professional, alway helpful and alway consistent. They know their stuff! I love that they mail and/or deliver your medications. Feel lucky to have them in my corner. read more

These wonderful folks have been providing me with various prescriptions for my beloved late dog, and now my cluster of cats! You know how it is when you have an animal that's struggling with their health, you'll do anything to help them feel better. The folks at this pharmacy REALLY REALLY CARE about the well being of those they are treating. They always would ask how it's working, and sometimes when I forget to order on time, they squeeze me in (bless their hearts) to make sure I don't face a weekend without meds. If there were more stars to give, I would give them! Thank you thank you thank you you wonderful folks! read more

Arcade Lane Compounding Pharmacy is amazing. Everyone there is really helpful and my prescriptions are filled within 24 hours every time(not easy when they need to make it). My toddler refuses to take his meds so I get a special marshmallow flavored version compounded here and he loves it. It's a total lifesaver for us. If you haven't used this pharmacy I'd highly recommend you trying it. You'll never go anywhere else. read more

Arcade Lane Compounding Pharmacy's employees are always professional and friendly. They offer sound advice and remember you the next time you come in. I recommend them for a reliable and amicable place of business. read more

Fabulous service, kind and caring staff. Great communication. They beat the price of my old compounding pharmacy and the product is better packaged and has a better consistency. Today, Rachel helped me today and brought my prescription to my car. Highly recommend! read more

Always a pleasure coming here thank you Ani for such great service! I highly recommend this place!

I have been a customer of Gayane's since May 2022. She has literally saved my life as I go through menopause. She understood me when I explained to her over the telephone how I had been suffering/symptons for the last 10 years. After adjusting my supplements I feel good no hot flashes, I sleep 7-8 hours straight, my libido is back!! Customer service is top notch, delivery is always on time or before time. I live in Monterey Bay and I can truly say to all those that read these reviews, patrognize Arcade Lane Compounding Pharmacy. read more

Fantastic Compounding Pharmacy! I have been going to this pharmacy for several years now and have always received consistent, high quality service from them. Their communication is top notch and staff is professional, personable and kind and attentive to the needs of their patrons. They are easy to get to and will even bring your prescription to you curbside!. So glad they are close by. Thanks Arcade Lane! read more

This was my 1st and last time using Arcade Lane compounding pharmacy. My furbaby was diagnosed with cancer at the end of October and her vet recommended Mixlab but I was skeptical that their free delivery would really arrive the same or next day. I was an emotional mess at the time and wanted to start administering the anti-cancer meds immediately, so I chose Arcade Lane pharmacy and drove 30 minutes to pick it up the next day. I had an absolutely horrible experience with this pharmacy. I filled a prescription for a 60 day liquid suspension and on Day 42 it looked like the meds were about to run out. I'm in grad school and it's finals time, so I have massive anxiety between finals and the thought of my dog without her cancer meds. I called Arcade Lane on Day 42 to discuss the shortage. The woman who answered was nice (I think her name was Uchiko). I was put on hold to speak with Katherine, the pharmacist. She was not friendly when she answered and after I stated my situation, she was very rude. She had zero sympathy or concern about the situation and said she didn't know why the meds were running out and said it should have been on the (30ml) mark when I picked it up. I said it was my 1st time ordering the meds and I didn't even know there were marks on the bottle and obviously, I cannot go back in time to check. She then asked if I spilled the meds! No, I did not spill even one drop. I said even if I were to negligently go a lil bit over 0.5ml a few times, how could the meds run out 16 days short (the meds looked like they would only last until Day 44). She did not have any solutions and just told me to contact my vet for a refill. I said how do I know if I refill it here that it won't be short again? She rudely said "if you have a problem with the liquid formula, you can choose tablets." WOW. I contacted my vet and told them I know it is not 60 days yet but Arcade Lane filled my prescription 2 weeks short. I did not even realize HOW horrible my experience was until I just refilled the meds with Mixlab on Friday. Not only were the meds delivered to my house for FREE at 8:30am the next day, but it came with a free plush toy for my furbaby, hand sanitizer, two high quality syringes, AND Mixlab includes 5ml extra of meds just in case it runs out. Now, that is exceptional customer service. I noticed major differences between the two pharmacies immediately. Mixlab's bottle cap was much easier to unscrew (Arcade Lane's cap would keep turning many times before unscrewing), Mixlab's bottle has an airtight seal opening (the Arcade Lane's bottle opening was just a big hole), the lines on Mixlab's bottle are more readily noticeable, and Mixlab's syringes are far superior (Arcade Lane's syringe numbers rubbed off blue dye onto my skin from the very 1st use and rubbed off further with each use). And the kicker is that Arcade Lane charged me MORE THAN DOUBLE the price for the EXACT same prescription! The meds ended up lasting until Day 47, so I am short nearly 2 weeks of meds, which is unacceptable given that the nature of this item is for cancer. I paid $153 for 1.5 months of meds at Arcade Lane. It makes me cringe that I did not follow my vet's recommendation the 1st time. I could have saved so much stress and money! With Mixlab, I paid $65 for over 2 months of meds, since they included an extra 5ml. Shame on Arcade Lane to allow people like Katherine to treat 1st time customers so rudely. I will never go back. I have been recommending Mixlab to all my friends and colleagues since receiving my refill. read more

Arcade Lane Compounding Pharmacy - Arcade Lane bottle opening on left (no airtight seal) vs meds from another pharmacy - Drugstores Near Me - Pasadena, California

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I can't say enough about Arcade Lane Compounding Pharmacy's and their staff. The staff's customer service is outstanding, they are all super kind, very professional, they are a excellent Pharmacy. read more

I come here to get medicine for our elderly cat! He has to take a daily dose of meds for his thyroid, they specifically make him a chicken flavored liquid compound he loves and makes it much easier for our family to administer to him as he is 20 years old and a grumpy man! So if you have a grumpy old cat or dog, who loves a delicious fish or chickens flavored medicine do come here. The staff is the sweetest and they always ask about our cat! Sweet people. 6 stars out of 5. read more

My cat was impossible to medicate... Until my vet referred me to Arcade Lane Compounding Pharmacy! They were able to compound the vet's prescription into a chicken flavored liquid that my cat will take! No more sad kitty wailing, no more frustrated kitty mom! Friendly and accommodating staff! Very highly recommend! read more

I've been a customer at Arcade Lane Compounding Pharmacy for about 3 years now. The staff are amazing and the service is outstanding. They are professional, caring and go above and beyond expectations. Dr. Gayane (owner) is knowledgeable and truly cares for her patients and our fur babies. I cannot thank you enough Dr. Gayane for today!! My multipoo is 15 years old with congestive heart failure. Due to unfortunate circumstances I had lost track of my dogs medication. I had completely ran out of his meds as of last night -- leaving him without his heart medication over the weekend. By the time they reopen on Monday and be able to order a refill he would have missed 5 doses, putting his little heart at risk. I called the pharmacy after hours about 8:00 PM Friday and left a urgent voicemail explaining the situation. Dr. Gayane called me back the same night and rearranged her trip plans going out of town and went in the next morning out of pharmacy hours to compound my pets medication herself! Thanks to her, my dog Teddy has his meds tonight. There is no words to explain how thankful I am. I give them more than 5 stars!! Thank you so much Dr. Gayane you are the true meaning of a wonderful pharmacist and a caring healthcare provider. I am able to sleep tonight knowing he is taken care of and his life is not put at risk. You are truly an angel and I will forever be thankful for making us your priority. Thank you so much for a wonderful three years. God bless you!! read more