I recently transferred all my prescriptions to this place because I couldn't stand the CVS on Lake. Boo to that place! That place walks like a pharmacy, talks like a pharmacy, but I am sure the pharmacy on Doc McStuffins would operate more efficiently. The staff and pharmacist here were super helpful transferring my old prescriptions and informative with recent changes to them. Brown & Welin is old-timey and that is somehow comforting, at least to me because I am old. The only down side, so far, to the quaintness is that they have shorter hours than the big stores, but I would sacrifice the availability for premier customer service I have received here. Leave CVS for this place, stat! read more

Brown and Welin pharmacy is simply the best pharmacy there is! Joe, Chris, Montserrat, Monica and everyone else there provide unheard of customer service, like nowhere else. Puts big pharmacies to shame. They will also order anything you could possibly need. I've been with them for 10+ years and have never had anything go wrong. They make you feel like part of a family. Thanks Brown and Welin Team! read more

This would be a tradicional family owned pharmacy located on Green St one block East of Lake St. Unlike some larger chains they have full inventory and they have ordered a few items that were prescribed. I would call this store an oasis in the desert. Highly Recommended! read more

I adore this pharmacy. They go the extra mile to make sure customers feel educated about their medications, and they know my name, are always welcoming. Cannot recommend them highly enough. Brown and Welin is a small, independent pharmacy that is hands down better than big box pharmacies. I trust them with my medications and sharing information about them, plus they have a great delivery service as well. read more

Big pharmacy companies have always been a pain to deal with. Long lines and unhelpful workers have been a staple with CVS and Walgreens and such. Well Brown & Welin was such a breath of fresh air when I was having trouble getting ahold of my prescription. Joe went above and beyond to help me fill my prescription and took the time to explain to me all the issues and what to do. Thank you Brown & Welin for taking the time to help me so getting my medication is no longer a stressful process. read more

The team at Brown and Welin are truly first class and will treat you like family. Joe goes out of his way to ensure he has everything you need and to make sure you know all of your options. Thank you! read more

Nicest, friendliest, knowledgeable. The pharmacist, Joe happily answers question, always willing to help with a smile. Real neighborhood pharmacy . Love going there. While waiting for my prescription, I always find and buy something. Never seen an empty shelf. Overall, they are great read more

I absolutely love supporting this family run pharmacy. It's been around Pasadena forever! My mother went here and now I do too. Much more personable & service is impeccable. You would never get such knowledge, empathy, & service at any of the big corporations like you do at Browns/Wellin. In particular, Joe owner/pharmacist is patient, knowledgeable of all the idiosyncrasies of the insurance companies & much more. I can't say enough about this personable family run pharmacy. Joe's kind wife works there & I think his son as well.********** if I could give it 10 stars I would. Don't hesitate drop your big pharma and support this small business you will not be disappointed. Oh waiting time you ask? ?? Nothing in comparison to the cooperations. Very efficient and little wait time. Pick up and drop off easy peasy. Customer service always help you w a smile ( employees happy) & a pretty good selection of "over the counter" items w good prices. If they don't have it they will get for you, should you want it. The clearance bin is my absolute fav. I am so happy to be able to support this business. There is just no comparison to the big pharmacies. I really hope they are around as many years as they want. Trust me you will not be disappointed! They are closed on Sunday's.... No big deal it's worth it just plan accordingly. read more

Definitely my go to spot in Pasadena. I've driven by this place and never needed to go inside. That is, until my recent work related injury. I was referred by my doctor. Great location. Convenient. Very short wait times. read more

Absolutely not, completely impossible to deal with, make basic mistakes and turn very basic pharmacy things into emergencies and crises by their incompetence read more

COVID update: Was at Brown & Welin today and they had almost everything COVID related that I have not been able to find anywhere else. I purchased: TP, paper towels, facial tissue, HAND SANITIZER!, masks, gloves, bleach and alcohol swaps; he also had anti-bacteria hand soap and 70% isopropyl alcohol, but I didn't need. Not sure how they have all these products, but Joe has them. Hopefully the regulars will not hate me for letting people know it is there, but figure we are all in this together. I know it sounds like I have stock in this place, but I don't. Just happy places like this still exist in the Amazon world. I've been rewatching Cheers during the COVID lockdown and at the risk of sounding too corny...it's nice to find places where they know your name. read more

Such a great Pharmacy. I tried them to fill out a.new prescription and I'm glad I did. Mr. Joseph Mansour the owner personally took time to explain all I needed to know and he was very patient and informative. The entire staff are very friendly. Also I took some Nexuim over the counter and their price was better than anywhere else I've tried. I would use this place for all my pharmacy needs and I recommend this pharmacy with absolute confidence. read more

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Great service. Sweet people. I have used this pharmacy for ten years. I appreciate that the same pharmacist handles my many prescriptions every time I go in. read more

Brown and Welin is far and away the best pharmacy I have ever been to. Our family has several complex medical conditions. We used CVS for years, but problems continued. Brown and Welin was recommended by my mother's doctor. Joseph, the pharmacist and the entire pharmacy staff are exceptional. I could recommend a pharmacy more. read more

Pharmacy supposed open at 9:00 AM but it's passed 9:00AM. No one is here and no answer for the phone either!!!! If it's not for referral I won't waste my time for coming here!!! Stay away !!!! A lady at the front is rushing around and doesn't care what you need!!! They want you to be in and out!!! It's pharmacy , people have questions and concerns, but they don't care at all!!!!! read more

Brown & Wellin is a mom & pop drugstore that I very much prefer over chain pharmacies (CVS, Walgreens, Walmart, etc). They're friendly, accommodating, and efficient-- all important qualities that I personally look for in a pharmacy, especially since I ask a lot of insurance & drug-related questions. They also have baskets of sale items, various basic necessities (hair, teeth, facial, hygiene products), crutches, pain reliever, etc etc etc. The list goes on and on. They're located on the corner of Green Street (one way street) and Mentor Avenue. There's always been street parking whenever I've gone. I always call 30 minutes to an hour ahead of time, and its always ready to go when I get there! read more

Absolutely phenomenal service!!! Very kind, professional and they take the extra time to look up your coverage to reasonable prices for your prescriptions. I'm never going back to CVS! Like the personal service and they get to know you and your prescription needs. read more

I am a refugee from the big chain pharmacies. About a year ago, I had what would turn out to be my last Kafka-esque experience with [insert big chain name here] regarding ongoing prescriptions and refills for my child. I was fed up & frustrated and wanted to find independent pharmacy. I moved all our prescriptions to Brown and Welin and have not looked back. I cannot say enough positive things about my experience with Joe and his staff! They follow up quickly, explain patiently, and have a nice personal touch. I appreciate what they do and how they do it (and parking is easy to boot). I hope more people in our fair city will take their business to Brown and Welin. read more

Prime case study for why a local business can be so much better than a big box chain store. This is an excellent Pasadena locally owned and operated business. The owner, Joseph Mansour, is unbelievably amazing. He will absolutely do everything possible to help his customers. Including getting medication, dealing with insurance, getting the appropriate pharmacy supplies or medical equipment, etc. I use Brown & Welin Pharmacy for all my pharmacy needs. I personally recommend them with absolute confidence. read more

We moved here six years ago from the Chicago area where we used the services of a similar family owned pharmacy. We were determined to align with an independent pharmacy after watching Walgreens force out several independent pharmacies in our former area by forging agreements with insurance companies. Thrilled we found Joe and Brown and Welin. Joe goes out of his way to be sure our prescriptions are accurate, contacting the doctor with any concerns. Joe also helped us sort out which insurance drug plan best support our needs. He and his staff willingly answer all questions and explain options. If he doesn't receive a prescription from the doctor, Joe will contact the office to expedite the order. They also have same day delivery if you order by 2 pm. I highly recommend Brown and Welin. read more

Easy prescription pickup! I call in ahead of time to refill my prescription, and it's usually ready within 1-2hours. I go in, pick up my drugs (hehe jk), and i'm out the door! I also love how they're like a little drugstore. There are bags of chips on one wall, a wall for OTC drugs, aisles of other category drugs (like a miniature CVS), and one short aisle for $1 items of random knick knacks! I could be in need of batteries or mailing envelopes, and i could go to Brown & Welin to pick it up on-the-go. Note: this pharmacy is located at the corner of two (2), dos, one-way streets (Mentor Ave. and Green St.), so make sure you're going the right way! Green goes East and Mentor goes South. One too many times I've seen cars going in the wrong direction, and it's like an accident waiting to happen O_O read more

The only reason I'm giving it two stars is that I could hear them go out of their way to help the person before me. On the other hand for myself...my doctor had faxed in the prescription. I had called prior to going over to confirm they received the prescription. The lady who I spoke with confirmed they received it and had the drug in stock. She had said the name of the drug, but I will be honest all I knew was that it was a drug that started with an "A". She confirmed they had it. I go in and one person hands me a form to fill out with my personal and insurance information. I fill it out and am told to wait. After then finished helping the lady in front of me. I can hear them: taking inventory of bags, discussing what they were going to eat for lunch, sharing pictures on their iphones, etc. I asked someone how much longer it will take. The pharmacist (a male) comes to me and says the prescription doesn't make sense. The drug and the dosage don't match. I tell him the prescription should be correct that the doctor said she faxed it herself. I told him it is for birth control. He takes it back. Comes back asking if I can call my doctor. I look up what I had in my records from my phone and confirm the name of the drug. He says "oh, we thought it was for Axxx drug (a different but similarly named drug)". He walks back. Returns to inform me they don't have the drug I need. I explained to him that this was a complete waste of my time and something they should have checked before I came especially since I called ahead to confirm. He tried to blame it on the prescription being a bad copy. I reminded him that this was faxed directly to their machine. He confirmed with the lady, it had been. Then he basically shrugged and said they could special order it for me. He insinuated that I would have a hard time finding a place that had it in stock (fyi...Walgreens on Lake had it). I left and will not be returning. Tip to the pharmacy: learn to read the prescriptions and not assume it's a drug b/c you have said drug in stock. If the dosage had been correct, I could have walked out of there with the wrong drug. The prescription was written correctly, still have a picture of it. read more

I am so done with the big chains. Brown & Welin is not only faster and friendlier, but it's cheaper to boot. Free parking in their own small but sufficient lot. I am such a fan! Support local businesses like these--it's been a pharmacy since 1946! read more

Joe (the pharmacist/owner) had, in stock, a medication that I couldn't find at any other pharmacy in Pasadena. It was urgent that I start using this medication right away. Within 1 or so hours of my phone call to Joe, I had the medication in hand. read more

I was frantically looking for a pharmacy to fill a pain killer Rx for my hubby who had just gotten a procedure done and was in pain. Unfortunately, it was around noon, so the pharmacist at CVS was out for lunch (as it were the case @ other big pharmacies) and the clerk informed me that it would be about an hr for me to pick up the Rx. I couldn't wait an hour, so I called up Brown & Welin. Unlike big pharmacies, B&W's staff picks up the phone, so I didn't have to go through that long ass automated telephone prompt. They confirmed with me that pharmacist Joe will be there, so I quickly drove over, and it was filled in FIVE MINUTES! Amazing! I've never waited five mins at CVS or Rite-Aid before, more like minimum of 15-20 mins. Since then, I've been going to Brown & Welin, and always out the door and back in my car in 5-10 mins. Love it. FYI, there's a $10 minimum purchase for credit card, when purchasing general merchandise. For Rx, no minimum, go ahead and swipe away. read more

I have been going to Brown and Welin for about a year now and I have never had any issues, they're quick, super nice and seem to actually care! Brown and Welin is the best place to go for your pharmaceutical needs. Some nay sayers might be annoyed that they close early or that they are not open on Sundays.. but, you will not find the same quality at a CVS or the like. And for some reason, anytime I have gone to a big chain, my insurance magically stops working and I have to pay out of pocket. This has never happened at Brown and Welin. Very hassle free! read more

I have been coming to Brown and Welin Pharmacy for several years. The proprietor is very knowledgeable and is always willing to discuss my prescriptions with me. Along with written instructions he also provides a verbal discussion if there is any side effect or specific use to be aware of. I have had to use a large pharmacy in some cases due to an emergency but their service can not compare to Brown and Welin. read more

How did I wait so long to switch from a chain? I call, a person answers. I have a question, the pharmacist comes to the phone straightaway. None of the mistakes with insurance I had with the chain that resulted in over payments for authorized meds and complicated process for refunds. Cheaper too. I love this place! read more

I have been shopping here, possibly, since before the current owner, Joe, took it over. Joe is brilliant with his advice regarding my medications and any interactions that I should be aware of. I think that Joe has owned the pharmacy for over 20 years. I am partial to owner occupied businesses and Pasadena has quite a few. I think that I was drawn to this pharmacy because of that. Also, Brown & Welin can get me anything that I need by the next day if it should not be amongst their stock of items. I want to mention that, while dispensing very helpful medication advice, Joe and his employees are conscious of staying within the realm of what a pharmacist can advise and what they should not. He knows most all of my doctors in the Pasadena area and when called for he will refer me back to my doctor for further information. A most valuable person, and staff, to have have in your 'corner'. Love 'em read more

Friendly and efficient. Been coming here for a while and they seem to have ur together. The mom and pop store feel makes it friendly and inviting. Parking could be tough at times as their lot is shared with another business and I think it's only 6/7 spots. read more

As far as pharmacy's go, Brown & Welin is the best in town. Joe actually cares about helping you get your prescriptions at an affordable price, he's happy to order you anything you might need. They even deliver prescriptions to my dad's office across the street! Customer service to the max here. read more

Brown & Welin is by the far the most competent and efficient pharmacy I have ever experienced in my life! They put the big corporate owned pharmacies to shame. The staff has always been very accommodating in not only helping getting prescriptions filled, but also going the extra mile in calling the doctor to alternate to another medicine if it's not covered by the insurance. They have always delivered excellent customer service and I am so grateful to know great small businesses like them exist. read more

This is a great neighborhood pharmacy. The staff is always friendly and prompt with filling prescriptions. This is my go to pharmacy even though I'm walking distance from a CVS because they always have what I need in stock. read more

Every neighborhood should have a Brown & Welin. Joe and his team fill meds in a matter of minutes, take the time to explain your options to you, and can get your anything you need next day. Phenomenal service! read more

Nice little neighborhood pharmacy. They have cold drinks and greeting cards and all the basics of a little drug store. The people who work there are really nice as well. The owner is named Joe. He is knowledgeable and helpful. It's kinda off the beaten path, too far for me, but I was here with a friend picking up her prescription and had such an enjoyable experience that I felt compelled to write a short review. :) read more

This is a great old-fashioned pharmacy, where the pharmacist is knowledgeable, friendly and super helpful. That is rare these days! I have been able to purchase items that I was not able to get at Rite-Aid, Walgreens etc... For one very expensive prescription, they even matched CostCo pricing for me. I highly recommend this neighborhood pharmacy! read more

I love this place! Customer service and satisfaction is a goal they do achieve. The pharmacy is close to my office in Pasadena and I was frantically looking to have my daughters prescription filled. I usually had this prescription filled at Costco, however they had sat on this Rx for over 4 weeks and still didn't have the medicine available. Frustrated and at my wits end I started calling pharmacies around town to see if they had the drug in stock, oh my, I couldn't get an answer from anyone. Well that is, until I called Brown and Welin, the pharmacist did have a small amount in stock, ordered more that I could pick up at a later date, and now has the drug in stock for her monthly prescription. Now that's customer service!! I moved all my families prescriptions here. read more

This is my "go to" pharmacy for regular, non-mail order prescriptions. Joseph Mansour is terrific! Patiently explains any insurance issues and alternatives if a medication isn't in my formulary. Also persistent follow-up with my primary care physican's office when the office assistant was non-responsive. Also, they are really fast at filling a new or refill script. Rarely wait more than a few minutes. I no longer live in Pasadena and could go somewhere closer, but I prefer the service and expertise at Brown & Welin. read more

I highly recommend this pharmacy because the staff and pharmacists give great service! One pharmacist in general really went an extra mile to help me, twice. Compare this to the nearby Micheal's Pharmacy where you will be treated very rudely with no respect. Brown and Welin is great!!! I am a repeat customer. read more

ybrown & welin pharmacy is my second home from home joe, monica joel and the other staff is the greatest people that really care about his customers also a very great place to visit, oh! yeah cannot forget about chris who is the delivery employee, who is great also. thank you very much brown&welin pharmacy a very great place to go. thank you regina our review helps others learn about great local businesses. please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more