I didn't go to the actual pharmacy part of the store so this is for the main drugstore, but I had…read moresuch a lovely interaction this evening! I went in, mostly just for contact solution, but as I always end up doing when I'm in the CVS, I definitely roamed the aisles and ended up with way more than I bargained for! For one thing, and this is mostly across all CVS locations, I love the store. Some of their things can be expensive, but I live walking to a different location, and I find that when you're a consistent shopper, there are always an abundance of coupons and opportunities to save some dollars. And the convenience is worth it to me. For example, tonight my total was about $64 or so. By the time I had added all of my coupons and signed up for their monthly program, I paid less than $40. Sami helped me out and he was so lovely and kind! He helped me reactivate my ExtraCare membership. I ran in quickly initially without my card since they take Apple Pay, but I needed the physical card to activate my membership. It was truly no issue to run out for my card but he profusely apologized for the inconvenience. Sami was just so friendly and kept up the good natured conversation during our whole interaction whilst still maintaining good efficiency. Overall I left in the least amount of time but feeling completely taken care of. I feel like this is kind of across all locations, but specifically this store did not feel super well stocked. I don't really think that's their fault though. That kind of seems to be the model across most locations. But I will say this specific CVS had a lot more buttons around the store to call the staff since a lot of items are locked up now. My usual CVS definitely doesn't have as many as it needs and it can feel frustrating trying to get help. I needed something today and found an accessible button, and a staff member came very quickly to assist me. Overall, a 10 out of 10, and next time I'm in the area I would definitely stop back here again!

Service was quite mediocre, but in the pharmacy section, they're actually useful and kind. It's the…read moreother clerks by the cash register and around the store that act as if you'd entered into their house, uninvited, and started asking them about where the bowls are, so you can help yourself to some of their food, haha, yeah, they're THAT lackadaisical and disinterested. Even my constant polite phrases along the lines of "thank you so much" was met with coldness and indifference. I get it, customer service isn't where you wanna be in life, but if you do such a simple job in such a poor fashion, who would be dumb enough to entrust you with something more complex or involved? Anyways, mid service, but for the most part, the store is well stocked, and the people at the pharmacy have slightly better social skills, so not that bad.

I brought my wife here a day early to check on the LabCorp facility in the store. We had never been…read morehere before. A Walgreens employee helped us in getting an answer from the LabCorp technician which resulted in my wife getting her blood drawn a day earlier and to avoid a long fast the next day. Thank you to Valerie for helping us. She was extremely kind and pleasant to me and my wife.

My experience today with the pharmacy technician, Gaby, was completely unacceptable and upsetting…read more I was under the impression I could pick up both of my prescriptions, but instead of handling the situation professionally, Gaby exhibited a deeply disrespectful demeanor. She forced me to repeat myself multiple times and essentially made me yell out the specific medication I needed in a public space, which felt like a massive violation of my privacy. Even after I went and sat down to speak directly with the original pharmacist to sort out the issue, Gaby continued trying to shout things or talk over to me across the room. The pharmacist's excellent customer service AFTER HER was completely overshadowed by Gaby's unprofessionalism and total lack of discretion. I hope management addresses her behavior. Thank you again to the lady after, and I apologize for my part in the matter.

Great staff, cute gifts, personalized service. A universe better than CVS. Everyone in Pasadena…read moreshould get their prescriptions filled here!

How is this $19.30? I always go there I never had a problem till this. 2 days ago the lollipops…read morewere 10 cents unless they went up 5x times in 2 days. Never coming back this is straight a rip off either the store is a scam or the girl cashier today 8/3/2026 1:20pm doesn't care about This store and its reputation and you guys are ok with it never coming here again rip off

Use the drive-thru very convenient great service easy in and easy out there was no wait in line!…read moreLove the fact that they have parking adjacent to the pharmacy.

Well, I'm up here for my teeth cleaning at my dentist up on Lake Avenue right and across the…read moreMacy's. You know, the historic FRANK LLOYD RIGHT styled structure.. upon my completion I endeavored to pick up extra masks at either CVS or WALGREENS or even RITE AID. Well, I initially tried WALGREENS adjacent to my dental office. But sadly I was informed that WALGREENS is not participating in the national distribution. So I thanked the crabby mgr. I headed up towards rite aid and was greeted with warmth and friendliness. Lol heck, a random employee that was moping up something on the floor, greeted me and walked me over to where they were handing out the face masks out. Far superior service here at RITE AID as opposed to WALGREENS.

The good: I got a kids' pack of princess nail polish, a…read moreunicorn Lipsmacker ($5), a lipstick for myself and Tweezerman tweezers (the best of the best!). There was plenty of parking here. They have a drive-thru pharmacy. The makeup section was well organized. They have a lot of sales and deals in their makeup section. They sold shoes and fun summer pool toys as well. The bad: A lot of the makeup items have security locks so you cannot remove them to purchase without getting help. I had to press the call button twice to get help. The interesting: They have self-service check-out kiosks. CVS stands for Consumer Value Store.

Medium size CVS Pharmacy located in the heart of South Pasadena, this CVS does a nice job of…read morestocking essentials along with disposables effectively. It is organized as one large square and the signs above are visible enough to see where you need to go. We had some time to kill, so made note of some things that I have not noticed at other CVS before. - hands-on ear piercing: nobody was manning the booth, but it looks like it is operational. Of course it is not very private, so wondering how the experience goes, especially for really young children. - there was a section dedicated to Claire's products. It does look like the teenage accessory retailer formed a partnership with CVS in 2017. - there were still some products locked down, but nearly as much as other CVS that we frequent. - the alcohol aisle was blocked off even though it was the afternoon. - the checkout lines were set-up to encourage the use of the self-checkout lines, with only one queue servicing it and the manned register.

Shout out to Ari who was a friendly and lovely person who helped me with my photo memoir. She did a…read morebeautiful job putting together my calendar and was a super kind cashier when I picked it up the next day!

Five stars to Jack and Sammy in photo sooo helpful really appreciate the excellent customer service…read moreit goes a lot these days!

About six days ago I visited this location for the first time. I was super impressed with the…read morefriendliness of the employees. I was there to get a deal on two items for my father. Only one was on the shelf. A huge shout out to Jovanny. He offered to look in the back for the item and found it. He took initiative. I didn't have to ask him. He asked me if I wanted him to look. Super friendly. I'll be back because of him.

I've been to this location several times, and Morlan has always been incredibly helpful. I recently…read morecame in to drop off a return package, and he patiently answered all of my questions and made sure everything was taken care of. He even followed up afterward, which really gave me peace of mind. You can tell he genuinely cares about his customers and takes pride in his work. It's also a great place for printing photos and making copies. Great customer service is hard to find these days, and Morlan is the reason I'll keep coming back. He's a manager you can truly trust.

When Rite Aid closed all our prescriptions were sent to this CVS…read more we were disappointed because this store is much further away for my 94 year old mother-in-law, and apparently they became much busier due to the influx of new prescriptions from their previous competitor. The first prescription picked up was in a pill bottle not only child proof, but also elderly proof. I called them and went through all the hoops to reach a live person to ask if they could make note in her records that she needs the alternate prescription bottle that allows her access to her medication and was assured that this was possible and they had updated her records for the future. My Mother-in-law couldn't take her medication again because her refill is impenetrable for her when they refill. It's sad

Rude! Rude! Spoke to a pharmacist trying to understand my prescription he was rude and…read morecondescending each time I called when he no longer wanted to answer my questions he would say your breaking up or I can't hear you there was absolutely no problem with my phone. This location has been very rude new people with no customer service etiquette . They pick and choose who the want to wait on. You can be tho only one on line and they will ignore you until their ready to serve you. Been a customer for many many years, but they're not the only pharmacy for Altadena residents who lost their homes.

Michelle and the entire staff are so helpful and courteous . I appreciate the customer service at…read morethis pharmacy so much. The best pharmacy in the area

Omg I love this pharmacy so much !!! So many cute things and the service is amazing !! I've not…read moregotten any medications here only goodies like small gifts and snacks but they are really cute and so great for the price and value.

We came past midnight and my husband I found it more funny that almost every aisle had an employee…read morelooking down it at a time. A lot of shelves have that glass window in place but there was an employee nearby to help you always. It's stocked up, like actually stocked up and I found exactly what I needed for my trip at this time of night. It was handy and convenient though they were standoffish but I get it, it's past midnight and we're in the city. I would recommend if you're in a bind and need stuff, this place is stocked very well.

Operation Manager Le deserves 10 stars!!…read more I mistakenly put the wrong rewards number and she graciously took the time to find the coupons that I inserted into the machine. CVS is so lucky to have her!!!