This is my go to store in Old Town when I want to exchange Lottery tickets. It's a small store…read morethat carries the usual goodies. The cashiers have always been friendly to me.

Just RUDE. I stopped by to get lottery and she got the wrong tickets out. Told her that I asked for…read moresomething else and she said "we record everything don't lie" I told her to check recording then and she said "i don't fuc*ing care I'm busy" as she is scanning one chocolate bar from only one other customer in the store. definition of the rude store. I'm not expecting to get a 5 star customer service from small convince store but at least don't cuss at your customer?

Bought a casino game here for $55 for a Christmas present for my son. When he opened it Christmas…read moremorning, the roulette wheel was broken. I just returned it today to be told they can't swap or refund because the box was opened????? WTF??? How are we supposed to know it's broken until we open it. Would not recommend buying anything from here. A very rude and uncooperative manager. Maybe they should sell X ray glasses so we can see into the box before opening it. Unbelievable ‍ Update . The owner of the store was great and helpful and immediately exchanged the item without a problem. A shame we had to go through so many hoops. but thankfully it got resolved. No apology from the manager just a surly attitude. The store is good and has some great products ( when they aren't broken). The owner may want a word with the manager on how to interact with customers in future.

How is this $19.30? I always go there I never had a problem till this. 2 days ago the lollipops…read morewere 10 cents unless they went up 5x times in 2 days. Never coming back this is straight a rip off either the store is a scam or the girl cashier today 8/3/2026 1:20pm doesn't care about This store and its reputation and you guys are ok with it never coming here again rip off

Stopped by to get gas and had to take a piss so bad. The cashier rudely told me they don't have…read morepublic restrooms. It's 2026 close your store if you can't put up a restroom for customers.

Before heading to Pasadena yesterday, my car gas gauge was at 2 bars. I said I'll just get gas…read moreafter my workout. Sure enough... my gas gauge was blinking upon leaving my workout location LOL. I had to quickly find a gas station. Well, the nearest gas station was at least 5 minutes from where I was at. It was between Chevron or Shell. Guess who won? You got it... Shell! Funny, as I was driving to Shell, I saw Chevron, but it was on the other side of the street that I was driving on so I said I'll just stick with Shell. Great corner location on Del Mar Blvd and Arroyo Parkway. Clean exterior. Prices were several cents cheaper than Chevron... yay! They also have a food mart, but I didn't go in. I prefer to pay at the pump unless I really need to go inside. If they run out of paper, I just make myself a note on gas cost and be on my way and not bother going inside to get receipt. Anyway, thanks Shell for being present when I needed you most!

Polite and available help to find a product. Organized and clean spaces. Got what I came for and a…read morefew guilty pleasures.

My experience today with the pharmacy technician, Gaby, was completely unacceptable and upsetting…read more I was under the impression I could pick up both of my prescriptions, but instead of handling the situation professionally, Gaby exhibited a deeply disrespectful demeanor. She forced me to repeat myself multiple times and essentially made me yell out the specific medication I needed in a public space, which felt like a massive violation of my privacy. Even after I went and sat down to speak directly with the original pharmacist to sort out the issue, Gaby continued trying to shout things or talk over to me across the room. The pharmacist's excellent customer service AFTER HER was completely overshadowed by Gaby's unprofessionalism and total lack of discretion. I hope management addresses her behavior. Thank you again to the lady after, and I apologize for my part in the matter.

Service was quite mediocre, but in the pharmacy section, they're actually useful and kind. It's the…read moreother clerks by the cash register and around the store that act as if you'd entered into their house, uninvited, and started asking them about where the bowls are, so you can help yourself to some of their food, haha, yeah, they're THAT lackadaisical and disinterested. Even my constant polite phrases along the lines of "thank you so much" was met with coldness and indifference. I get it, customer service isn't where you wanna be in life, but if you do such a simple job in such a poor fashion, who would be dumb enough to entrust you with something more complex or involved? Anyways, mid service, but for the most part, the store is well stocked, and the people at the pharmacy have slightly better social skills, so not that bad.

Understaffed, always busy. Sometimes it'll take me 20 min to pick up meds. Skip it if you can!read more

Store is always well stocked produce seems to be good. Meat department is small and selection of…read moresometimes limited. The biggest negative is Sevice. While all the employees are positive they are often understaffed and it's difficult to find someone for help.

Dear Pasadena Public Health Department Environmental Health Division,…read more I am writing to formally report a serious health code violation and unsanitary conditions observed at Ralphs Grocery Store, located at 160 N. Lake Ave., Pasadena, CA 91101. Incident Details * Date of Observation: Monday, July 27, 2026 * Time of Observation: Approximately 3:00 PM * Location Inside Store: Self-serve bagel and bread display cabinet Description of the Violation The self-serve bagel and bread display case was teeming with flies. Numerous insects were actively flying inside the cabinet and crawling directly all over the uncovered food products. I have captured clear video evidence documenting this infestation, which is available upon request for your investigation. Public Health Risks and Concerns This environment poses an immediate and severe health risk to consumers for several critical reasons: * Pathogen Transmission: Flies carry over 100 dangerous pathogens. They easily transfer hazardous bacteria such as Salmonella, E. coli, Listeria, and Shigella from external waste directly onto the food surfaces. * Direct Contamination: Because flies liquefy solid food, they regurgitate digestive enzymes and defecate on the bakery items. This leaves live bacteria and viruses behind. * Ready-to-Eat Hazards: These items are sold as ready-to-eat foods. Consumers eat them without cooking or heating them first, meaning there is no kill-step to destroy the transferred pathogens. This creates a high probability of foodborne illness. * Prolonged Exposure: The enclosed nature of the display cabinet traps the flies inside, leading to a high concentration of continuous contamination on the food. This active infestation indicates a critical failure in store sanitation, inadequate pest control management, and a clear violation of California retail food safety codes. Please initiate a health inspection of this facility as soon as possible to address this hazard and protect the public. Thank you for your prompt attention to this matter.

Very nice and clean Ralph's. They have a Krispy Kreme donuts section which is pretty dope. Also the…read morestaff does a great job keeping it clean. Parking is pretty rough and they don't have very many self checkouts though

Every single time I shop here, the store has been filled with numerous homeless individuals…read moreloitering throughout the aisles, many without shoes and some with visible open wounds actively infected and leaking fluids. Shopping for groceries in this environment feels unsanitary and unsafe, especially when selecting food items that I'll be taking home to eat. Homeless people demanding I buy them things and getting mad when I decline makes shopping extremely uncomfortable. It's disappointing that management doesn't address this issue more effectively to maintain a clean and hygienic space for paying customers. I won't be returning.

The pharmacists are so nice, caring. helpful, efficient & fill my multiple prescriptions very fast,…read moreespecially when they're called in by the hospital I've noticed and that is so appreciated. I just wish it wasn't inside the Target store as the hours are quite limited vs the stand alone CVS's. Tho it can be beneficial if you need to pick up a few things also at Target tho a pain if you're just there to pick up a prescription and you have to go all the way through the store to get it. It's the Pharmacy team that keeps me coming back. Thank you all and keep up the good work!

Shopping in Pasadena, California…read more.. After my failed attempt at finding a postcard at Walgreens, I searched my Yelp app for another CVS. It was very strange to me that GPS led me to Target. I thought that maybe CVS was downstairs or nearby... It turned out that CVS was a vendor inside of Target - it's similar to how Starbucks is a vendor inside of Target! Darn! Back to the drawing room...

Amazing service! Great pricing for smog. Gary is wonderful!! Thank you I'll be back and I will be…read morereferring friends

Wow these guys are crazy for charging everybody for gas prices like this!!! I think I saw a regular…read morefor what $3.69 a gal. ,are you kidding me what a rip off!!!!!! Just down on Lake, I saw ampm for $2.99!

Best little roadside drive up! Tony was so kind and got me all the items I needed. When life is…read morebusy, it's so nice not getting out of the car! I'll be back!

Very good service the people are very friendly and helpful and very knowledgeable and very good to…read morecustomers