I have been to quite a feel pharmacies, Walgreens, Rite Aid and CVS. Since Walgreens closed a few of their locations it became hectic. I would get messages saying my prescription was ready, I'd go wait 40 min only to be told it wasn't ready. I had similar experiences at the others. But when I came to Pax Pharmacy; unbelievable!!! The customer service was incredible, I felt like I was a royal. They were on top oF everything. They are quick, organized friendly and caring. They get all pertinent info from your Dr, they call your insurance AND they try and find you coupons for your other meds from the drug companies themselves! I didn't have to worry and wonder if I was paying too much if they had the correct info or worry about it being ready on time BEST PART EVER THEY DELIVER FOR FREE !!!! My husband once came 10 min before closing and they stayed open and helped him so fast, No other pharmacy has ever done that. I was so appreciative bcz it was an emergency from something bad that happened. I am so in Love with this Pharmacy I'm making it my mad mission to tell everyone and anyone to come to this pharmacy. Once you see the exceptional service you receive here you too will refer people here. read more

Pax Pharmacy - Drugstores Near Me - Duarte, California

Great customer care, very responsive and fast service. Highly knowledgeable staff. Clean and organized facility.

Been using Pax for about six months and had a great experience. Have even utilized their delivery service a couple times. Nice staff - would recommend to anyone looking for a pharmacy! read more

This is one the Best Pharmacy I have been to. They make is so easy to get your RX with delivery. read more

Pax Pharmacy in Santa Teresita medical center is the bomb! They are professional, kind and personal. They go the extra step in customer service, so dealing with them is always a pleasure. read more

Came here for my COVID vaccine. I found them through the LA County vaccine finder website. I had been on the waiting list and the pharmacist actually called me to tell me that there was an available appointment. I arrived on time for my shot, and they had a smooth and efficient set up. In and out in about 20 minutes with the mandatory 15 minute wait. I got the J&J vaccine - one and done, but i believe they offered Moderna and Pfizer as well. The nurse giving the shot was an absolute pro - I didn't feel a thing! And, to top it off they gave us a little bag of swag - a pen, a magnet and a beer cozy so to use with our celebrative cocktail. Have sent two other folks to this place. It's conveniently on the ground floor of Santa Teresita Hospital. read more

Five days ago, I made an appointment to get my first dose of the Moderna vaccine at PAX Pharmacy. I was sent a confirmation email, along with a pre-vaccination checklist. Two days ago, I received a call from the pharmacy, telling me that my appointment was going to be cancelled due to the Johnson and Johnson vaccine recall. I replied that I was getting the Moderna vaccine. The caller confirmed that I was getting the Moderna vaccine, and apologized for calling. After the call, I received a text message confirming my appointment to get the Moderna vaccine. Yesterday, I received an appointment reminder via email that confirmed that I was getting the Moderna vaccine. *Today*, I went down to PAX Pharmacy to get my vaccine dose. I said I had an appointment to get the Moderna vaccine. They seemed confused at first, as they were unable to locate my information. After some commotion, the owner proceeded to tell me that I had signed up to get the Johnson and Johnson vaccine, and that it wasn't available. I assured him that I had signed up to get the Moderna vaccine and showed him my text message confirmation that said I was getting the Moderna vaccine, and he told me that I had filled out the online form wrong and that *his* records showed me getting the Johnson and Johnson vaccine, after which he told me that he didn't have any vaccine doses for me today. It's enough that PAX Pharmacy wasted my time, but the owner doubled down and attempted to gaslight me into thinking that *I* messed up and had somehow signed up to get the Johnson and Johnson vaccine instead of taking responsibility for the issue. I'm attaching a screenshot of the text message I received from the pharmacy. The preview of the screenshot doesn't show the full screenshot, so if you want to see the full screenshot and confirm that the text specifically references the Moderna vaccine, click on the preview of the screenshot. Edit: Mike, the owner of Pax Pharmacy replied below. Here's my reply to his reply: First off, Mike's account of what happened fails to address his responsibility in self-assuredly telling me that *I* had filled out the online form wrong. His tone suggested that he was 100% sure that this was an issue with me, and not with his software, even *after* I told him that I work as a software engineer and that software is potentially at fault. Mike was pompously *adamant* that this was my fault. Second, Mike didn't apologize. Mike is attempting to change the narrative to leave himself blameless, which suggests narcissism. I'm absolutely sure that I'm not the first person that Mike has attempted to gaslight and manipulate, and I certainly won't be the last. Third, you're damn right I levied curse words at Mike. Mike attempted to manipulate me by gaslighting me into thinking that *I* was somehow responsible for the error. Manipulation in that manner is *never* justified. Mike's comment is attempting to put the focus on *my* language instead of *his* manipulation and gaslighting so that he can take the onus off of his manipulative conduct. Mike's behavior was completely uncalled for. The fact that Mike so nonchalantly attempted to gaslight and manipulate me should be a red flag to anyone that might consider doing business with Pax Pharmacy. read more

Pax Pharmacy - Drugstores Near Me - Duarte, California

Great service, medication was ready for me in under 10 minutes. Staff was friendly and Mike the owner was very helpful and accommodating. Thank you! read more

They always have friendly and courteous staff. Reasonable prices on many things here. I once went when they were closing the pharmacy for the day and they still took time to take care of my needs- who does that nowadays? Very impressed. will be back more often since it is convenient too. Same building as my family's pediatrician. parking is free and there are many slots all the time. read more

My favorite pharmacy! Mike and his staff are great. Great customer service, polite and professional staff that answer all of your questions. Plus, I no longer have to wait in those long lines at CVS! Highly recommend! read more

I was referred to Pax Pharmacy by my COH doctor. If you are a customer who is looking for helpfulness, friendliness, efficiency, and all-around super customer service, you are at the right pharmacy. The staff is very helpful and personal, perhaps not a CVS type of pharmacy. Keep up the good work, Pax Pharmacy. :) read more

I am a stem cell/bone marrow transplant patient at the City of Hope. That's how I found Pax Pharmacy, and as you might expect I continue to need lots of different medications. I was involved in a service business my entire and have never experienced the quality of service I've experienced through Pax. Their prices are far better than competitive. Their service is unparalleled, from recognizing your name to ensuring you receive your medications on time. Did I mention they are just plain nice! I can't imagine calling anyone else... read more

I absolutely love PAX pharmacy. The staff is extremely responsive and helpful whenever I have questions and they are always willing to help. I live pretty far from the pharmacy, but still choose PAX over closer pharmacies because of the friendliness of the staff. Dr. Daher is great at what he does and has a wonderful team working under him! Highly recommend!!! read more

Excellent pharmacy.. Efficient, friendly, fast delivery. Joseph is so nice. Helped me out when I ran out of medicine for the weekend. I can't say enough really good things about packs and their employees. They're amazing and dedicated. Susan Reid, Santa Barbara, California. read more

Best customer service ever! The independent pharmacy made every effort to order and deliver needed medical equipment to the City of Hope Hotel. They went out of their way to confirm it was delivered and made it possible to care for my husband while he is in treatment. Very pleased! read more

Dr. Daher and his staff are top notch. They are responsive, thorough, and if I ever have questions, I get attention as though I was their only patient if the day. Pax will always be my go-to for my pharmacy needs. read more

Dr. Daher and his staff are awesome. So professional! I needed a refill on a prescription but two CVS pharmacies both didn't have any on site. Rather than driving 15 miles, I though I would give PAX a call. They had it!! Thanks again PAX staff and Dr. Daher, you were there when I needed you. You have my support. read more

Great, friendly service. They're always consistent, courteous and their website is up to date. It feels good to support a small business that cares so much about its customers. Highly recommend. read more

Great! Enough said! A for service. A for processing orders. A for conviniently delivering to my door. A for instructing the customer on the medications. A for genuinely caring for the customer. read more

This pharmacy is simply amazing. It's family operated and Mike and staff treat you as family and not a number to sit and wait for an hour. Every patient at the time of discharge (City of Hope) with prescriptions in hand received their medicine via PAX PHARMACY. As an outpatient according to your location they deliver free of charge, truly a fantastic service. For faster service avoid Monday's they have to fill the weekends prescriptions plus those coming in, but, they will fulfill it but let them catch up and come Tuesday onward and you'll zip in and zip out. Thank you Mike and satay kudos to you! read more

Saddens me to have to write this. My mother came here regularly and loved them before she went home with the lord. Kinda rude And a touch of arrogance. Now I know why your other reviews are so negative. I actually liked this pharmacy and now I wouldn't recommend to anyone that easily. Pharmacist Mike, I'm sure your education cost a whole bunch of money. If I were you, I would reconsider who represents your business. I would come here as a last resort if I had to. Some like it some hate it? I guess it all depends who your dealing with. read more

Called in a panic because I had brought the wrong kind of Magnesium Citrate for my surgery the next day. The pharmacist was sooo helpful. He explained what kind I should have, found a bottle in stock, and had it delivered to me within an hour for the princely sum of $2.00. I am so grateful!! read more

This was the best vaccination experience I have ever had. Everyone was so professional and friendly. I was offered water and waited in a lovely waiting room, which was nice and air conditioned. The staff was great and the process was quick, easy, safe, and thorough. I would recommend to all! Thanks again Pax Pharmacy! read more

Pax Pharmacy has exceptional customer service. Pax pharmacy is the best ever and friendly and welcoming. They always have what you need at Pax Pharmacy. I also like that they are so kind and friendly at this pharmacy, they never disappoint.. read more

I love this pharmacy!! Their customer service is seriously amazing in person and over the phone, they help you with whatever you need. Another thing that's amazing is they deliver to your home I mean win win, check them out if they're an option! read more

This is one of the most unprofessional and disorganized pharmacies I have ever had the displeasure of interacting with. My prescription was transferred to them without notice from my primary pharmacy, and upon contacting them, was told to have my doctor send my prescription to them directly and they would give me a call to let me know when it was received and ready for pickup. After two days of no contact, I followed up with them directly and was put on hold for 10 minutes while they tried to find my prescription to no avail. They then asked me to contact my doctor to have it resent, which was done shortly thereafter. I again had to follow up with the Pharmacy and spoke to Isabella directly, who told me she was the owner. She explained that they were closing for the day and to come in to pick up the medication the following day between 12 and 2. Upon arrival I was told they could not find my prescription. After about 15 minutes of frantically looking, they told me they would not fill my order because they wanted to speak with my doctor to confirm she indeed prescribed me the medication and to pick the prescription up on Monday. After calling back Monday, Isabella then informed me that they were not licensed to sell that type of medication and they had transferred my prescription to a different pharmacy. I was then put on hold for 5 minutes, until I was then told, "actually we cant transfer prescriptions, and we are not liscenced to sell your medication so find a different pharmacy". I spoke with Mike and Isabella Dather, the supposed owners who were rude and frankly hostile at every point of this inconvenience. It seems like they are a newer company who are having trouble getting their ducks in a row and would advise everyone steer clear, as their prices are more expensive, they do not communicate with their customers, and are extremely rude. Would give 0 out of 5 stars if possible. Despicable. read more

Pax Pharmacy is the best pharmacy I've ever dealt with. They're knowledgeable, professional and very helpful when I have any questions. We are very lucky to have a small, trustworthy pharmacy in the Duarte area! read more

As someone in the customer service industry, my expectation for service is unfairly high. Eye contact and a warm handshake can go a long way. I've been to my share of pharmacies such as Rite Aid, CVS, Walgreens and even Target or Costco, most of the time due to convenience. Outside of Costco, I've never had a memorable customer service experience like I've had with Dr. Daher and his team at Pax. Whenever I have a concern, he's quick to respond with no nonsense information. I, myself, am a straight shooter and I appreciate those who are. Keep up the outstanding work and God bless you guys! read more

Pax pharmacy represents and implements what most places lack these days. Caring, compassionate and well informed staff that take the time to care for each patient no matter what the issue is. A personal family feel is the feeling I get when I am at pax pharmacy. I trust them with all my needs. Dr Daher and staff make me feel welcome and always deliver the utmost personal service when addressing my needs. read more

I never thought I'd ever be so direct and personal with my pharmacy. CVS doesn't nearly compare to how hospitable Michel and Pax Pharmacy all are. They're so quick with getting my prescriptions filled and even offer free delivery within a 50 mile radius! Even with that I love to stop in from now In just to pay a visit to Pax and the kind staff. Parking is also very convenient. Best decision I ever made to switch! Pay them a visit! read more

This is the ONLY Pharmacy I've ever been to where I'm greeted by name. As impersonal as other (chain) pharmacies pharmacies are, PAX is a breath of fresh air. I don't ever recall being told to come back because they were out of a certain medication. My son was diagnosed with cancer and sent to City of Hope just over two years ago, and Mike and his staff have been an unexpected source of support during those times when I felt overwhelmed by everything going on. I could go on and on with how wonderful and caring the staff is, and how much I appreciate them, but instead, I'll leave this one last thought: When was the last time ANYONE in a pharmacy treated you like you mattered? If you don't remember, then I suggest you try PAX Pharmacy. read more

It bewilders me to see the kind of reviews below because my experience with Pax Pharmacy has been anything but exceptional. My boyfriend and I have been picking up prescriptions after leaving COH for the pat 2 years. We've always been treated with kindness, respect and promptness. I can tell you this that Mike has always gone above and beyond along with the rest of his team their at Pax. My boyfriend and I live in Long Beach and it's sometimes difficult to drive out to Duarte just to pick up 1 refill. Without asking, Mike has always mailed out the prescriptions to him and I to save us an hour drive. If that's not service than I don't know what is people. In the past 10 years all my experiences at numerous pharmacies like CVS, Target, Costco, Walgreens, Rite Aid have been so awful I sometimes hold off on having to get antibiotics because I'd rather fight trough an infection than deal with the lack of customer service all of the above places listed. If you like rude, unhelpful service enjoy CVS and all the other pharmacies you have to choose from. But Pax Pharmacy will always have our business, the drive is worth it. read more

My husband has been receiving treatment at City of Hope since last year and we have been using PAX pharmacy. While staying in the area the delivered his medication to us and always in a timely and professional way. Since we've been home they continue to refill his prescriptions and mail them to us always on the same day. We highly recommend them and so thankful for their service. read more

Pax is professional and provides the best service! Thankful to have them! I'll definitely be back.

Pax pharmacy has consistently made a strong impression on me & my family. From providing constant updates on services they provide to vaccine scheduling to their philanthropic outreaches to donate meds/ supplies to countries in need, they have made an impact to their patients & the community. The pharmacists (Mike, Joe, Marian) and the rest of the pharmacy staff are prompt, friendly, and knowledgeable. Highly recommend this pharmacy! read more

I have been a customer of Pax for a few years now and I just have to say that they take such good care of me. They automatically fill my medication every month, and when I'm to ill to pick it up they will deliver it for free. I have always witnessed them showing nothing but kindness and compassion towards their customers when I've been in their store. Such good people! I would, and do, recommend this pharmacy to everyone. read more

I couldn't be happier with the staff and pharmacy all around! I live right by a CVS and only go to Pax pharmacy cause I know the service I will receive will be top notch! If you guys read this, just know I appreciate everything you guys have done for my mom and me during this difficult time!!! You guys are knowledgeable, kind, patient and so wonderful all around! I am so happy we found you guys, since unfortunately she'll be on medication for the rest of her life! Thank you guys for always making it so easy for us! read more

This is hands down THE BEST pharmacy I have ever had the pleasure of dealing with! Mike and everyone who works there have gone above and beyond for over two years to make sure I get the medication I need. My first time dealing with them Mike (owner) personally delivered my medication. Most people would have just dropped off my meds and left but mike sat with me and talked with me sincerely and asked how I was doing. I could tell he was being genuine in wanting to know about me and my condition. Ever since then I have always given them my business. I have dealt with all the major pharmacys like cvs, Rite Aid and walgreens and have always had horrible service or they Dont stock any of the meds I need. I can honestly say I have had nothing but amazing service from PAX and if they Dont have my meds (which has only happened once) they get it immediatly. Whenever I can't pick up my meds they mail it to me and I promptly receive it the next day. Once I needed my meds on a day PAX was closed and Mike drove all the way from Duarte to Long Beach to deliver it himself. If you're looking for a pharmacy that will go above and beyond for you PAX Pharmacy is the place to go. Thank you Mike and all the employees for everything you have done for me! read more

Received a past due notice when I never received a bill prior from them. Called to confirm insurance was billed because the statement they mailed me was not itemized and it was like pulling teeth to get the information needed to match the bill to my EOBs from insurance. Spoke to multiple people there and all parties were rude on the phone. I will NEVER use this pharmacy again and will definitely let my friends going through COH know the same. Not worth the hassle and definitely no need to be rude to a customer when I am actively trying to pay my bill. read more

This is a great pharmacy. I've been going there for years now and they are always fast courteous and have whatever medications you need & If they don't have them they will find them for you . The staff is great especially the owner Mike. They also deliver. I highly recommend this pharmacy if you are looking to skip the lines and trouble that big pharmacies come with. read more