All employees here are 100% rude to the core. When you ask them a question the response is " oh I…read moredon't know ma'am " with an attitude tone. They think we owe them everything and we are not going to survive without these people there. Beautiful and attitude can go side by side but them no beauty just attitude!

If I could go with zero stars I would. Nothing but a string of bad customer service and rude…read morepersonnel. Nothing is ever ready on time and frequently out of regular medicines that my Mom has been in for years. I call days in advance to refill a prescription, call before I head over and told the prescription won't be ready for hours. I wait several hours and go there and still not ready. I can't drive at night and my Mom can't drive. This prescription can only be picked up in a certain day so now she is without meds again for a day. Filling this prescription and then we are out!

I used the drive through to receive my medication yesterday and everything went fine until the…read moreDoctor came to the window to tell me how the medication was to be taken. She was speaking very fast and when I tried to ask her to slow down she continued to talk over me and even faster. It was like trying to communicate with a 16 year old girl. This has never happened to me at a pharmacy ever. It was as if she was only telling me the instructions because she had to. After she finished she told me everything she said was on the bottle. She also never iterated that I should spread out the two pills I'd be taking daily. I proceeded to read the instructions but still managed to take the medication wrong. I believe it was because of this incident. This was unprofessional as we are talking about medication here. I then called to ask if how I took the medication was ok and I know I the call was answered by the same woman doctor. She had no answer for me and again was rushing the conversation. Rather that she needed to call my doctor? This has never happened to me before. I believe a Pharmacist doctor should know the answer to these kinds of simple questions. She told me she would need to call my doctor and call me back. She did call back with decent news which was great. My only advise here is no matter how busy somewhere gets that the pharmacists take their job more seriously and take time in explaining how medication should be consumed properly. Also, it is unhealthy for her to be moving or talking that fast. No one should have to receive their medication this way!

Extremely disappointed in the service that we received here. Came on a Wednesday evening with my…read morefriend for his passport photo, as Walgreens offers a free digital copy with purchase of a printed copy. There was no line, so the store associate took his photo and uploaded it to their system. After, we inquired about the free digital copy (which was advertised on the Walgreens website as well as on the signage in store), the associate said they had never heard about it. He eventually reached out to a coworker who confirmed that the free digital copy was in fact a valid offer. Once my friend paid for his photos, he checked his email as the photos are supposed to be emailed upon purchase. Unfortunately they were never delivered, so we asked the store associate if there is anything he could do. He did little to look for alternatives and simply stated that it was not possible to get into the system to resend. The printed photos weren't the best quality (the background appeared a bit gray) so even when uploaded to the passport site, the photo was disapproved. If you are looking to get new passport photos, I would highly recommend looking elsewhere.

I have been going to this store since 2004. For a few years though I chose not to and I started…read moregoing to the store in Azusa instead because one of the workers was very rude to me. However, the store in Azusa closed so I had no choice but to go back to this store. Amanda, the supervisor, I believe has always been helpful and pleasant but the rest, especially the cashier in the front, a young female lacks good customer service skills. She was unfriendly and I did not feel valued as a customer. I miss the store in Azusa, the staff was nice, friendly, and helpful.

This location is often very disorganized and I find it hard to quickly run in to find the items I…read moreneed. I've visited this location on different days and different times, but they always seem to have carts blocking the aisles and bins of merchandise on the ground, but I can never find anybody to help me. This is a particularly acute problem now that everything one might actually purchase is locked away to prevent theft. The only time I can ever find somebody is when the staff want to close early and try to prevent you from entering for an urgent item. (Thankfully, they only stopped letting people in after they noticed me enter roughly 20 minutes before closing...) It's usually faster to drive further to another store. Don't waste your time or money here if you have other options.

Been using Pax for about six months and had a great experience. Have even utilized their delivery…read moreservice a couple times. Nice staff - would recommend to anyone looking for a pharmacy!

Great customer care, very responsive and fast service. Highly knowledgeable staff. Clean and…read moreorganized facility.

Updating my review with even shittier service. I am pregnant and depend on this location as it is…read moremy home location which is convenient. My MD sent over multiple prescriptions Wednesday AM, I picked up everything Thursday. I got home and realized I was missing the most important one which was a steroid inhaler. I followed up Friday w/ my MD & he confirmed it was sent over the same day along with the other medications I picked up. I then followed up with Vons Pharmacy & since I have had ongoing neglectful issues I asked for the supervisor Vera but she was not in. Turns out they never ordered my very needed inhaler due to some code needed by my MD - mind you no one notified ME or my MD. I was then told they would contact my MD but now it will delay the entire weekend and leave me in critical need for my inhaler with no pending date of it being available. This specific location is always unbelievable when it comes to neglect for patients in need of their medication. This has happened to me here multiple times and the same staff remains.

Rude behavior, lack of empathy, or neglecting to assist customers…read more Poor In-Store Service Date of Incident: Tuesday February, 17 ,2026 Store Name vons, Monrovia ca Employee(s) Involved: some Medusa looking lady with long black curly hair. She's so ugly. And extremely jealous. I was ignored by three employees who were chatting behind the counter. When I requested assistance finding an item, pointed vaguely toward the back of the store without making eye contact. At checkout, the same employee was rude, did not offer a receipt, and was complaining about other customers. Impact: The lack of service and rude demeanor made me feel undervalued, leading to a decision not to purchase the items and a refusal to return to the store. Requested Resolution: I request that management review this incident with staff to improve customer engagement and provide a formal apology. Key Indicators of Bad Service in a Store: Unprofessionalism: Staff exhibiting rude behavior or chatting instead of assisting customers. Lack of Help: Employees hiding behind counters or ignoring customer requests. Disregard for Concerns: Dismissing issues rather than taking ownership to resolve them. Poor Communication: Failing to apologize for issues or providing inaccurate information.

They usually have the meds I need for myself or my cat. My mom and I both love to get Bao to help…read moreus since he's very friendly & helpful. I think my mom has a little crush on him lol. I love to hit the pharmacy first & stop by before checkout, just need to remember to pick up meds before leaving. I know Ginko Biloba helps with memory lol.

I usually purchase my house brand diphenhydramine HCL (AKA: Costco's Benadryl) and their sublingual…read moreB-12 vitamin. The first item is dirt cheap, the bottle contains 600 mini tabs. As for the second item, it is reasonable. I also had the opportunity to purchase some 12 hour cough syrup (the brand is Delsym) . From what I could see on the package or bottle, it basically has three times the dosage of a typical cough suppressant that only lasts 4 hours. I will give you an update on the prices of the items mentioned above the next time I am in the pharmacy section.

Their service to my wife's nursing facility appears adequate, if occasionally slow to deliver. Main…read morecomplaint is their billing and lack of customer service when given insurance information for followup and payment. After nine months of being paid by insurance they suddenly decided to bill us directly for medications; their first notice was a 60-days-past due demand with no prior detailed bill. Full insurance info was provided, but the next month a 90-days-past due demand and threat to take us into collections was their only response. Contacting them at their website seems to have had no effect, and only after taking the matter to the business office of the nursing facility two weeks later was there an admission of incorrect billing. Despite which we never received an apology or response of any kind from Modern. If they weren't the providing pharmacy for our case I'd avoid them entirely.