I've used this CVS for about 10 years and within the last year the service has declined precipitously. I've been having difficulty sorting out the right dosage and brand of a new medication, so I've had several prescriptions of the "same" drug in varying dosages by different manufacturers over a period of several months. Trying to find the right dosage and liaise between doctor and pharmacy has been frustrating on my end, so I imagine it's been difficult for them too. However, while communication with my doctor's office has been stellar, interaction with the staff at the CVS has not (my doctor's office has also reported that they are difficult to work with and don't seem to know proper protocol). Today I called in to CVS because I noticed in my online account that the old, incorrect drug had been filled while the new, correct drug had been ordered but required I "contact the pharmacy to fill". I asked the staff person who answered the phone why I hadn't been notified that the new drug required me to call in, when my doctor should have made them aware that the old drug was a mistake. The staff person I spoke to immediately bristled and blamed me for the misunderstanding regarding which prescription was correct. I attempted to explain that the main pharmacist there is aware of my situation after having spoken with her about it multiple times, but he interrupted and then talked over me, insisting that it's not the pharmacist's responsibility to be familiar with each patient's profile. I informed him that he could cancel the incorrect drug and would take my prescription to another pharmacy. He replied, "good". Please do better, CVS. read more