Andreas provided excellent service at Discount Tire. He was professional, knowledgeable, and made…read morethe whole process quick and easy. He took the time to explain my options without any pressure and made sure I got exactly what I needed. Really appreciate his great attitude and customer care--highly recommend working with him!

It was a Friday when i discovered i had a flat tire I needed…read morea new tire and I needed it fast Lots to do! Im new here so I looked to see what was closest to me and discount tires was up the street Im pretty sure his name was Landon that helped me and he was so great from start to finish Excellent customer service! It was crazy busy but they were so fast and efficient A+++

Total five star service!…read more An older gentleman with a van and a perceived drivability issue came in and the fellow working took the time to test drive it and then explain that the "pulling" he was noticing was in fact, the road and NOT anything wrong with his van. The chain store down the street would have tried him on for size, upselling him some O' Reilly sourced calipers, new rotors and possibly wheels and tires as well- all for complaint of a little pulling. I myself was getting snows installed, not a huge job- but one they got done very quickly and at a great price- something that while meaningful isn't the end all, be all of something as safety sensitive as tires.

Best balance and alignment I've found in Eugene over last 60 years. They have a new state of the…read moreart machines. Got rid of an old shimmy all the others could not.

Point S in Springfield is our preferred shop! They work hard to get you in and give great customer…read moreservice. As a local realtor, it's important to have a shop that is willing to get you in asap and they do just that! I would 100% recommend Point S. Great local shop!

Appreciated the customer service, quality service and terrific pricing for my lift, wheels and tire…read moreinstallation.

Fist, let me point out that although this business does carry a smaller new tire inventory, their…read moreused tire stock is vast! Many good brands with tons of life left in them. I needed tires for my son's Audi Quattro that has large performance wheels and an odd tire size. They had several used options even for this vehicle. I only paid $70 for Bridgestone tires with 10mm of tread left (almost new). They retail for over $200 each. The service was great as well!

Formal complaint regarding unsafe used tires sold and improper diagnosis leading to wasted time and…read moreexpense 1. Summary of the issue On 2 April, my Sister purchased three used tires from Big B Tire shop. (Who sells someone three tires?) The tires provided were, in my view, unreasonably worn and potentially unsafe (each appeared to be below ~50% tread; one showed visible dry cracking; and at least one tire was manufactured in 2020). Immediately after installation, the vehicle developed a pronounced vibration/shaking at speeds above ~60 mph. Despite returning to your shop for rebalancing, the issue persisted. Your staff then advised that a wheel bearing needed replacement; however, an ASE-certified technician later confirmed the wheel bearing was not the cause and identified a warped tire as the likely source of the vibration. 2. Detailed timeline * Purchased/installed three used tires. Total paid: [$225]. * After purchase: Vehicle began shaking/vibrating at speeds above ~60 mph. * [Around 12 April]: Returned to shop for balancing. Issue remained. * [Around 13 April]: Returned again; staff stated the vehicle needed a new wheel bearing. * [14 April]: Wheel bearing was evaluated by an ASE-certified technician reported the bearing was fine and indicated a warped tire was the likely cause. * [15 April]: Returned tires to your shop. Tires were accepted back; however, a \$25 restocking fee was charged. 3. Safety concerns Tires are critical safety components. Selling tires with visible dry cracking, significant wear, or structural defects (e.g., warping) can create serious risks, including loss of control at highway speeds. In addition, the incorrect diagnosis and recommendation to replace a wheel bearing caused avoidable delay, inconvenience, and potential expense. Not to mention, when I was bringing them back after buying new ones there was about an 80 year old widow lady who was having similar issues and who had been there three times in the past week trusting these people to help her. It is very sad that there are companies like this still in operation. If it wasn't for me my sister would have blown $300 on a wheel bearing and prob $400 on labor to change out a good wheel bearing for an already good wheel bearing and still have the problem.

Needed 2 steerage tires mounted and balanced as where I bought them was not capable. The gentleman…read morethere hooked me right up and on my way in 20 mic. Next time I need drama free tire mounting without the chain store drama will be going here.

I needed my tire patched, after a quick google search of local tire shops I found this place . As…read moresoon as I arrived, an older gentleman was able to assist me. In and out within 20 minutes. ($40-60)

I made an appointment and somehow their new computer system has a glitch and my tyres didn't get…read moreordered. Thankfully Calvin (the manager) who happens to be a great guy came up with a solution and made the snafu worth my while. Calvin went so far as to personally put two new front tyres on my Charger. I hope Les Schwab execs read this. You need to thank Calvin for his exemplary customer service that he offers to the Springfield community. It is because of how he remedied my predicament that earned me as a life long customer.

I've done business with Les Schwab for more than 40 years and have consistently had good…read moreexperiences--until today. I purchased new tires this summer. Yes, their prices are higher, but I've always justified it because of the guarantee, free flat repairs, and replacement if a tire is irreparable. I've thought of it as "tire insurance." A couple of weeks ago, I had a flat. They repaired it, but it turned into a slow leak. I arrived at 9:00 AM this morning with only three people ahead of me. They aired up the tire and said I was in the queue. When I returned around 9:50 AM, a flood of walk-ins had arrived. I was told I had an appointment in an hour--then 1.5 hours later, still nothing. Eventually I was informed it wasn't "technically" an appointment. After decades of loyalty, this was a huge customer service failure. Very disappointing. It seems like every time private equity buys a company, the service quality declines--and sadly, Les Schwab appears to be going down that path.

I recently had a very disappointing experience with Les Schwab and want to share it as a cautionary…read moretale for others to be smart consumers. I requested a quote for a 3.5-inch lift, wheels, and new tires. When they quoted me a parts cost for a ReadyLift 3.5" lift kit (part number 62-19340) at $5,216.99, I decided to do a little research. Imagine my shock when I found the same lift kit on the ReadyLift website for $3,249.95--a markup of $1,967.04! I even went back to Les Schwab to confirm the quote and asked why the price was so inflated. They stood by their quote, claiming it was their "vendor cost." This explanation makes absolutely no sense when the manufacturer's price is so much lower. The lack of transparency and such an exorbitant markup left me feeling like Les Schwab is more interested in price-gouging than in earning trust. Needless to say, I will not be returning, and I encourage others to do their homework before agreeing to any quotes here. Shop smarter, folks! There are better options out there.

Like all the Les Schwabs I have been to for my tire needs, they exceeded my expectations! Nice…read morefolks and great service! I'll only ever use Les Schwab for my tires.

They were happy to do an emergency tire repair for my Subaru Outback. They had me back on the road…read morein 30 minutes, and the cost was very reasonable. They told me, in the future, they can help me with getting tires for my passenger vehicle. Really good people.

brought my peter built in for fuel filters to be changed, got a call hours later of the truck not…read morestarting (employee sat with the truck) had to drive an hour from my location to their shop. within 5 minutes looking found the issue and 10 minutes of being there had the truck running. employees stood around on phones and eating with 0 attempt to help, watch or learn.

These peeps were amazing, got me in 30 min before closing on a Friday night. I was pretty…read moredesperate, needed my headlights adjusted. They were super nice, fast as heck, and got me safe to drive tonight after work! Wish I cloud leave more than 5 stars!!

I was impressed with the customer service given when I walked in the door. The front person was…read morebusy, so the manager came out of his office to help me. This doesn't sound like a lot, but I believe that it was given that good customer service can be hard to find sometimes. My car was there for the "Best" package, and they were finished when they said they would be. I will go there again for service.

Got 4 new tires today. Regular Costco Tire Center customer over the years. Happy with the service…read moreat drop-off...tire install went fine BUT after the job was completed and I was checking out, I was treated to an arrogant, rude and unhelpful interaction with LOREN. He needs to be enrolled in a remedial class on basic customer service.

Horrible service!!!! Customer service is so poor!!…read moreWaited forever, treated like a stupid woman. Guy at the desk was so arrogant. Never going g back!!