I was helped by Jordan today and found everything I needed for a recent car purchase. He put my…read morewindshield wipers on and topped off my windshield washer fluid before I left. Great service!

What a joke Walked in with an alternator in my hand for…read moretesting The 2 employees were talking to each other Neither acknowledged I entered or was standing there Another customer walked in and they both shut up and instantly started talking to him about his fucking corvette I started walking out and then the taller red head guy finally spoke to me only to say have a nice day I went to O'Reilly auto instead

I admit that I fall into the stereotype about women and car repairs…read more I had a headlight go out and thought that I'd have to go to the dealership or a mechanic to fix it. My friend told me that I could buy the bulb at Knecht's and that they would even install it for me. I hadn't been in a Knecht's since I was a kid but it's the same as when I would go with my Dad. Rocky assisted me and for $7.99, I was on the road again. Excellent customer service and a very reasonable price. Thank you, Knechts!

When they were in business that recommended the perfect battery for me. They were always friendly…read moreand helped you find the need item.

From the moment I walked onto the lot and met my salesperson, the buying process was seamless. f…read moreyou are looking for a car, ask for Greg Long! Greg is incredibly helpful, patient, and knowledgeable about the vehicles. I really appreciated his no-pressure approach to sales. He went above and beyond for me, even spending a significant amount of time measuring a Subaru Forester to make sure it would fit perfectly for me and my dog when we go camping. When it came to getting the exact car I wanted, Greg set up a dealer trade. Unfortunately, the dealership accidentally gave away my trade-in vehicle. To fix the situation, Greg spent his day off driving past Seattle to secure and trade for the only Forester available in my preferred color. He completely honors his word and does whatever it takes to look after his customers' wants. Greg provides exceptional service, and I highly recommend working with him! I love my new Forester.

Transmission issues resolved!…read more While driving from Seattle to Los Angeles, our 2016 Forester's Check Engine and ATL Oil Temp lights came on. After getting towed 70 miles back to Kendall Subaru, the problem was diagnosed (along with a thorough overview of some other, less critical issues) on Saturday. The tech stayed late, and came in early on Monday to get us back on the road. I rented one of Kendall's cars for use while ours was in the shop, so we got to enjoy Eugene's restaurants and nearby hiking trails. Dylan, the service writer, was clear and concise on the issue, accepted my deferral of the other issues, and kept me up to date on progress. Nice! Costs for the transmission repair came out precisely on estimate. The diagnostic cost was folded in to the overall charge. While wandering around the showroom, Matt came out, recognized that I had a car being serviced, and showed me a 2025 hybrid Forester - snazzy! Matt was patient, explained Kendall's sales process, and took me out on a test drive. Calm, professional, informative. If we were to contemplate a new car purchase, we'd seriously consider buying from Matt at Kendall, flying up, spending a nice weekend, and driving back.

I am on a road trip from SoCal driving my Bolt. I started having problems charging and it was…read morereally stressful so far from home. I made a service appointment online on Sunday night for Monday morning. Pulled in and was greeted by Rene. I was stressed and pretty frazzled. He got me checked in. I waited in their waiting room which had plenty of comfortable seats. I made myself a cup of tea from their well stocked coffee bar and settled in. The good news was that problem was fixed with a software update and they even charged my car. Rene was super sweet and walked me to my car to make sure everything was ok.

I was shocked that a business like this can exist in Eugene... or anywhere…read more The amount of overcharging i experienced is staggering. When I think of how many people they are stealing from, it honestly makes me sick to my stomach. I took my GMC Sierra in for a few things. Never again. When they give you a quote check on your phone. You'll see. An oil gauge for my truck should run $188-$208. It's a $58 part and the rest is labor. They quoted me $580. You wouldn't believe what they charged me for a simple brake job. Over $3000 with an oil change. ( And I asked them to check two running lights ) They already had the truck for a couple of days before I caught them. The last thing I wanted to do was to have them sabotage my vehicle because I wouldn't pay their outrageous prices. Learned my lesson. My new shrieking brakes can be heard from a mile away & they feel worse. At first, I was puzzled on the prices. I mentioned it to the guy who wrote it up. He agreed it was high. Midway through, I complained to management, & they said that I could get the employee rate and they too agreed my quote was high. I got the call that my truck was ready. The lady said she had the final bill... somewhere around $3000. Not sure what kind of discount I received, guess they rip off employees too. Because I got the money together, went in there to pay, and the bill had jumped up to $3200 in an hour for no reason. Just tacked it on. They said they replaced 2 running light bulbs for free. Rich... These are our local GM representatives. A stain on Eugene.

Great service, friendly, and very trustworthy!!! I highly recommend them!…read more One recent Friday I was on my way to visit family for a long weekend when my car's AC stopped working halfway through my 6 hour drive. Frantic to get it fixed before my trip home, I had a family member calling around to find a place that could get me in quickly. We were thankful that they said they would get me in Monday morning (we made about a dozen calls). Anyway, they knew I was from out of state and was rather desperate - a situation other mechanics could take advantage of - but I received great service instead! There was a reasonable diagnostic fee of $42 (to be expected) and they quickly discovered I had just fried my relay which they had in stock. Honestly, I was expecting a full clearing out of my AC system and at least an hour or two of labor. Instead, they were done in about a half hour and it only cost me the diagnostic fee and the cost of the part. Thanks to Jackson's Complete Auto Care, I had a very comfortable drive home!!!

They're nice guys, very friendly, but the estimate they gave me was literally $1k more than the…read morequotes I got from 3 other shops. I just can't see paying that much more for the same repairs. It's too bad but what can you do?

I watched one of their employees in a Kendall van with parts and accessory get out, pick up a flag…read morethat had fallen to the ground, put it back up, and show their respect.

In December 2021, I bought a "certified" car from Kendall Ford in Eugene. I paid full retail book…read more($25K+) for a 2017 Ford Escape with only 41,000 miles on it. I did this to ensure reliable transportation thru my graduate school program. About 1-2 years later, still having low miles, the white paint began flaking off around its windshield - an obvious factory defect. I asked the dealership to help me fix it. They contacted the manufacturer, who had no interest in standing behind the paint. Kendall offered me a few hundred dollars off the several $1000 it'd take to fix the paint in their own shop; I declined. Based on this experience, I would never use Kendall again. "Certfied," my arse. Looks like I bought a wrecker.

They thought they had a part for my Vanagon and when they couldn't find it, they reached out and…read morefound me a used one for free. Even shipped it to me for free after they refunded my money. best customer service ever!

Sent a VW in with an oil leak. Shop fixed leak, road tested and said van was ready. When picked it…read moreup it spit out oil. Shop saying too bad and will not honor their work. Miles and the staff seem like nice people, but they do not stand behind their work or repairs. Unfortunate.

Love advance auto parts.. JJ always comes through for me definitely recommend. They replaced a…read morefried starter no questions asked. Definitely recommend

Business closed for months. Advanced Autp Parts no longer exists at this location. Please update…read moreyour files so that others don't waste their time coming here expecting to complete a project or fix something.