Quick, professional, friendly drive through. Great staff! Im very happy with my experience. They transferred my mom's perscription from El Cerrito with one phone call and it was ready 2 hour after. read more

I have been in line for over an hour to get much need medication. This is not the first time. Really poor service.

I dont know if writing for big corporations like walgreens changes their poor performance or not but they are not doing a good job to satisfy customers. Does it have parking spot? Yes it has. It also has drive thro pharmacy which usually takes a long time to get ur prescription. They also have done wrong prescription for me TWICE! And they charged me 130 $for a medication that supposed to be free with my insurance. I got my money back after 2 month calling my insurance and visiting this wakgreens branch!!!! It was just pharmacy ppl mistake. And when it comes to photo section it also takes too long to find someone to ask for help. read more

Every single time I come here, they are late with my prescription and it takes hours to get a RX filled. This time, called in the morning and was told a couple hours, gave more than enough time and showed up at 5PM and they still hadn't got it ready. Did the same to the gentleman ahead of me in line. I can see they are busy (not sitting around) but they either need a better concept of time (and time management) or clearly need to to hire more people as they are one of the only 24hr locations around. read more

Is there a zero star rating option? What a horror show at the pharmacy this afternoon. Hours to get a prescription filled. The employees were disorganized and understaffed. There were not enough Walgreen pharmacies open on this New Years Day so the burden fell on this one store. Walgreens management surely is at fault because this situation was easy to foresee. When it comes to customer service Walgreens makes CVS and Rite Aid look like industry titans. read more

After checking on the phone that my medication is ready to pick up Still Had to stand for 1 hr in the line on Mon to pick up medicine at the store , ****short staff***, do not come here to pick up medication, long line, one staff ONLY at the counter when 30 people are in line waiting!!!!! No star in my opinion read more

Worst pharmacy I've ever been to. Usually only one person staffed to handle phone calls, drive thru, and drop offs/pick ups in store. Employees change weekly, none ever seem to know what's going on. Managers here are just as clueless. My prescriptions are never ready on time and I have to carve out at least an hour and a half of my day to get my medication from this location, even when there is no line. There's never an apology for the wait or a "hi how are you doing".... always just a very rude pharmacy tech stealing precious hours of your life while you watch them walk around in circles getting nothing done. read more

Gail and Lourdes were great. They helped to get my terrified 2 year old to hold still for his passport photo by distracting him with stuffed animals and songs. read more

Absolute Garbage. If you're sick prepare to get a lot sicker as you deal with Walgreen's pharmacists. These pharmacists get everything wrong, dosage, supplier, amount, anything that can go wrong will. Then in order to correct THEIR mistakes you have to wait in long lines or on hold for an hour only to have them hang up without ever answering and have to start all over again. Don't expect a prescription to be filled quicker than at least a week. Definitely don't use this pharmacy if you need urgent care. What would have been an easy two pickups at any other pharmacy was six visits and countless hours on the phone. The pharmacists here are dishonest and whine like children about being too busy to get things correct. They also do shady things like try to get you to pay for brand name medicine after you and your doctor tell them generic is fine, even when the price difference is $500. After they pull BS like that, they tell you they are too busy to order the right medicine and to try again later. Pure insanity. read more

I made an account just to bitch about how shitty this walgreens pharmacy is. NO MATER what it is always 30+ minutes even if there is 2 people ahead of you. Yeah the hours are cool but the people that work in there just dont care, dont move fast, basically sitting on the clock. They really need to go in there and clear out the staff. Went in there twice wait waited 15 minutes before i left, didnt even finish a single person, pretty much had enough of it which lead me to this post here read more

I went to this pharmacy because I work around the block, so I figured it'll be convenient for me. I dropped off my prescription for a surgery I just finished having and upon my return to pick it up, the Indian lady (I didn't get her name) who is high in the pharmacy denied me my pills because she felt "iffy" about it. I was there for an hour arguing to get my pills and she wanted to talk to my surgeon. After she came back she told me the doctors office didn't answer. It looked like she was lying. I then used my own phone to call and they answered and told me they just got off the phone with the pharmacist and approved them to give it to me. But STILL, she didn't. After an hour of hell they ended up calling the police. The police came and after verifying everything, told them I had all rights to get my prescription and she had no right denying me. She told the police she felt "iffy" and the police told her everything was already verified. Well, I just want to let this musty ass bitch know that I still went and got my prescription afterwards. You should definitely feel "iffy" about being musty and not believing in deodorant and body wash. You denying people is ridiculous. You have no right to do that, you dumb bitch!! You made yourself look like a damn fool. All that schooling and being high in the pharmacy only to turn out looking like the dumb ass idiot that you are!!! I get the last laugh you retard. I got my prescription, my pain is gone but you're still one ugly ass musty lady and that, that right there will not change!!! Go to hell because you're lucky I didn't slap your ass but one of these days I'm sure someone will slap the mustiness off your dirty ass. read more

Great service. I asked about French sunscreen and was helped immediately. Nice clean store.

Thank you for being a real 24 hour pharmacy with a 24 hour pharmacist unlike CVS. You saved my day.

The people working in the pharmacy are always kind and helpful but this is the SLOWEST pharmacy I've ever visited. Whether it's the middle of the day, 9pm, or 5pm, you will wait in line at least 30 minutes without apology. More staff that's capable of ringing up customers (not just ambling around the back) is desperately needed. Gave it 3 tries and I'm done. Will not come back here. read more

Always understaffed and a long line. Shouldn't have to wait in the pick up line just to drop off a prescription. What would take 2 minutes takes 20. You have a drop off window for a reason. read more

Honestly this place has really improved a lot. The younger guy who is balding with glasses has been great. He is very polite, prompt and whenever I go there it looks like he is working hard. There is usually pretty decent wait time still but it's nice to see improvements. read more

4th visit in 4 days to pick up meds for poison oak. There's never enough staff to fill orders, always a line and always an issue. I guess I'll just stand in line and wait for the rash to spread to my balls. read more

Javon is the worst manager for a Walgreens I've ever seen! I've been getting prescriptions filled and shopping with Walgreens for a very long time and that ends today. The audacity he had to threaten me and tell me to stop talking and let him speak, he left me very uneasy. I believe he forgot how he should treat a customer. The original issue is that my medication was put in by my doctor at 11am, I called around 3pm and sat on the phone for an hour and a half for them to tell me that 2 of my medications were filled and that they were going to fill the other one, this was at 4:30. I came back at 8:30 on Valentine's Day thinking it was plenty of time and would be an easy pick up. But instead they say they would have to get a doctors approval the next day. I'm in school and have been having issues with my medication and paid for an extensive $4000 test to try to find the correct medication, If they did what they were supposed to do and if they needed a doctor approval they had plenty of time before the office closed at 5. I'm disgusted by my experience and Walgreens will loose mine and my families business. I will be going to corporate about the issue as well. read more

Walgreens - Drugstores Near Me - Walnut Creek, California

Takes ages to print a simple photo. Each passport size sheet costs 13.99 and its a 5 min task. Computer restarted and it took 30 mins. No discounts offered. Someone needs to look at management here! read more

Mixed bag. Store is clean, well organized and, for the most part, well stocked. Staff is friendly and tries to be helpful. Pharmacy is woefully understaffed and slow. High turnover in non-pharmacy staff result in poorly trained personnel. read more

There is ALWAYS a ridiculous line at the pharmacy! It takes 20-25 min of waiting in line each time I need to pick up a prescription!!! Extremely understaffed at all times in this department. Would not recommend coming here if you have a monthly prescription to pick up. read more

Today I returned to Walgreen's with a cell phone / calling card problem. The assistant manager helped as best she could, but we really needed the store manager. Mr. Acosta came to the rescue, calling the necessary parties, making sure everything was in order, and quite honestly, saved the gentleman's bank account that the Trac phone belonged to! The team went above and beyond, and I want to say thank you! I will be shopping at Walgreen's. Not because I have to, but because it is a store I can count on - to do the right thing! Thank you! read more

The pharmacy was very helpful and filled my prescription very fast I hate dealing with medical issues everyone seems so slow paced this pharmacy was very quick a pleasant surprise read more

The pharmacy service CONTINUES to suck! Staff has no concern for the patiently waiting customer. I waited over 20 mintues outisde in 'convenient' drive thru. Frustrated proceeded to go inside and waited another 10 minutes. If you can't properly serivce the customer; then don't offer your pharamcy services. I'm moving my prescriptions eleswhere. This is the last straw Walgreen's! Hello Rite Aid! read more

I've been to three Walgreens pharmacies over the years. One was stellar (Menlo Park) one was annoying (Pinole) but only one has cause me to actually write a review. I get 7 meds a day, yeah me, day in, day out. Been that way for years. I roll up to the drive though last night, only two of my meds are there. These two were the ones the MD needed to reup. The other 5 weren't ready, in fact, they say, they ALSO needed to be reuped. Now what are the odds that 7 meds from 2 different MDs all needed to be reuped at the same time. Do I hear a zero? You'd be right. The clerk then gets the pharm. The pharm then checks the computer, which the clerk had already done. I suggest to him, having suggested the same to the clerk, they physically look for the Rx. Often the ones approved get processed fast while the ones needing a reup get delayed and they don't meet each other in the pickup bins. No one physically checks. The pharm says he's going to get a manager. OK? Not sure what the manager will do but... Manager shows up. Manager asks if I have any questions, "No, I'm just waiting". Manager wanders off. After 10 minutes of waiting, pharm not in view, I use the buzzer. "Any luck?" Pharm informs me cops have been called. ??? (I refrain from asking how they are going to help them find my Rx) I then ask the Pharm what about my Rx'es? About then the manager reappears. I walk the Pharm through all 5 of my Rx'es outstanding. Turns out a additional 2 also needed reup (Isn't that process automated when doing requests from the website?) and the other three THEY HAVE SOMEHOW FAILED TO FILL. So, presumably, I'll get all 5 in the morning, today. The only good news the manager got to watch the Pharm document their mistakes for me. Cops, if actually called, never showed. They couldn't have done anything anyway since no one have even asked me to leave. If they had asked, I'd have gone, just showed up the next day, even more pissed. I'm pissed, since this process took 30 minutes for them to find their mistakes, but I figure 'night shift' quality is at work here. I go back today. After twenty minutes behind one car (perhaps he was having the same problems I had the night before) I pull up to find the drive through is suddenly 'closed', (open 24 hrs?) Cause they have too many people in line. I say I've been sitting here for 20 minutes. No luck. So I go inside to get my Rx and complain. Silly me. I ask the woman at the front of the line inside how long she's been waiting, about 5 minutes she says. During this time at least two other cars pull up to the drive thought, but can't figure out it's close because the closed sign is INSIDE the sun shade (can't be seen from outside). Someone calls store management. Manager shows up and 'finds' an extra clerk. Clerk then opens the drive through window. "Are you f%$king kidding me?" (I'm still 4th in line). Finally my turn, drive through guy is jumping back an forth from drive line and inside line. I get my overdue meds, clerk asks me if I have any questions, I say "yes, who closed the drive through line?". He doesn't know, duh he wasn't there, "Can you ask?". Eventually Lidia a Pharm says she did (she didn't). I voice my dissatisfaction with their management. Clerk tells me if I'm rude he won't sell me my Rx'es. I say OK. We go back to counter, I get rung up, get my Rx's and receipt. At some point in this process I'm informed by an elderly lady that it's pointless to complain, since they don't do anything. Perhaps, but she's old enough to probably have missed Yelps appearance. Plus I have the 'tell us how we did' codes on the receipt. Having finally finished my business I am now free to be 'rude' I suggest Lidia polish up her resume. Window clerk guy tells me never to come back, since I'm 'rude'. I tell him, and everyone else watching the show, "This place is so f*&king screwed up I'm never coming back" I recommend you avoid it as well. The butchers bill: One system screw up, not sending out two Rx reups to MDs. One Pharm screw up, not filling three Rx'es that should have been filled. Additionally taking 30 minutes to figure out what was wrong, rather than what should have been 3, perhaps 5, minutes of checking and telling me. Wasting police resources, if they were actually called. If you want to get rid of an asshole, me apparently, you need to tell them to leave, BEFORE you go all -5-0- on them. Closing a drive through window when there are people in the drive through line (Is it so hard to look?) Closing the drive through window in such a way that people can't see it's closed. (I mean it's open 24 hours, yes?) Reopening the window when enough people are clerking. Failing to have the appropriate attitude when dealing with an asshole, presumably me. I have no idea what the right approach is, I'm the asshole, but that wasn't it. Having screwed up so much and so often that an old lady thinks it's pointless to complain. Is it pointless??? read more

I just moved near this store, had prescriptions transferred, one was not filled, called to find out what happened. Pharmacist Cindy sd Walgreens doesn't carry what doctor wrote for, they fax'd office to inform, no reply. I asked her to follow up, find out why they don't carry what I need, could it be ordered, etc. She explained she is not looking into this further..."final answer." I asked if she thought this was "Who Wants to be a Millionaire." When I asked for name, employee #, she only gave first name. I was honest, matter-of-fact in the asking - that I would be calling corporate office. She didn't seem to care. Years back if someone said "final answer" to a customer their job may be in jeopardy. I don't want anyone's job to be at risk but really! This set some kind of record for poor customer service. I might have to exclude Comcast from that though. read more

I could not figure out how to do a ZERO star rating, because that is what Walgreens 24 hour Walnut Creek pharmacy deserves. You cannot reach them by phone. Nope. Never. Nada. Trying to locate a heart medication for my dog that CVS does not carry and they suggested Walgreens. I was on hold for 30 minutes late afternoon and gave up. Tried again a few hours later on hold for an hour. It finally rang through only to DISCONNECT ME. Walgreens you will never ever get my business. read more

This pharmacy is a joke. I dropped off my prescription in the thru window. After waiting for 45 min. Gave my prescription for my daughters antibiotics and insurance card and they said my insurance did not cover and they called my insurance company. So they gave me back my prescription paper and said that they couldn't take my insurance. I go home and call my insurance company and they said that I am covered especially for the medication and they are not sure why pharmacy denied my drop off. My insurance company even told me that they did not receive any calls for Walgreen about this prescription. So my insurance company is going to file a complaint for denying my medication that I dropped off when I was fully covered with my insurance for my medication. So I returned back to wall greens waited for another 45 to an hour wait and then when I gave my prescription they said that I was covered and they said they're not sure what happen because it shows in their system that I am covered I think they need to find people to work there who know what they're doing because they just wasted a lot of my time over nothing when they could've just simply called and find out what's going on. they have horrible horrible service. read more

I would give 5 negative stars if I could. I have NEVER written a review before because I've NEVER been this irritated. Every time I try to get ahold of their pharmacy (for the last four years) I end up just giving up and having to go in person (which is a horribly lame experience in and of itself). No one ever answers their phone. I just waited on hold for a half an hour only to have them hang up on me once the phone actually started ringing. Then it happened two more times. I've tried the drive through a few times in the past and thrown in the towel on that every time because I've never waited less than 45 minutes. I don't know if they are disgustingly understaffed or if they simply scour the face of the earth in search of the dumbest, most incredibly incompetent employees they can possibly find, but whatever it is I will NEVER go back there. I hope everyone else feels the same way I do so someone even remotely less dysfunctional can take their place. read more

This is the absolute worst pharmacy I've ever been to. Don't bother stating a pick-up time, because your prescription will NEVER be ready. If you've got nothing better to do with your day than to sit around for an hour AFTER your pick-up time, by all means, this is the place for you. I'll be taking my business elsewhere. read more

I have never been treated so badly at a pharmacy before now. The only reason why I go here is for my mom. The staff makes you feel so degrading when the speak to you. Then they don't know how to use the cash register most of the time. One time a lady was helping me and went to go get my mom's meds and the other staff member seen her helping me and walked up and started helping another customer. The lady comes back and says hey I was helping this lady you just cleared my stuff on the register. The guy said you were taking to long. I was like wow so since my mom had a tons of meds since she was just released from the he Hospital from a major surgery it took me one and half hours at the register. I do not recommend this pharmacy to no one. read more

I just got off the phone asking if they carry hydrocodone without Tylenol as its for my dog who has a collapse trachea. The staff told me they could not provide that information over the phone and I had to show up with a prescription for them to tell me if its available. What kind of nonsense is that? I just want to know if they have it or not before I make the drive or if not to call somewhere else. The lady was extremely rude. I will take my future business elsewhere. read more

Pharmacy staff is courteous and helpful, but wait times in the pharmacy can be up to 30 minutes. As I type this, I have been on hold to speak with pharmacy staff for LITERALLY AN HOUR. This is completely unacceptable. Walgreens had better step up its game or it will lose this long-time customer. read more

Waited 1 hour in line and 1 hour to receive wrong medication. We told the Mexican guy at the pharmacy we needed only 1 out of 2 medications prescribed by my doctor. He told us to have a seat and he will take care of us. After 45 min of sitting down, I had to ask someone else in the pharmacy where he was with our medicine. The lady I asked told us not to worry, he is getting our medicine. The guy who was supposedly getting our medicine was wandering around the actual store doing who knows what. After asking again about my medicine, lady told us it was going to be ready by 11 pm. We got there at 830. Mexican guy didn't even give us a specific time. He just told us to have a seat like he was just going to grab our medicine quickly. Right when we were paying, we saw that he had included the other medication that we specifically said we didn't need and still provided it. This guy is an idiot. Waited 2 hours for him to mess up something so easy. This whole pharmacy is a shit show. Everyone seems so clueless. Last time I go here ! read more

Awful non service at the pharmacy. Go somewhere else.We were on line at the drive through. After waiting for 20 minutes, it was our turn to pick up my rx. Too bad for us they turned off the lights and put a closed sign up. This is supposed to be a 24 hr pharmacy. This was our 2 nd trip today because they were so backed up earlier that we left. I will not be using Walgreens any more. read more

I really love this Walgreens. Yes, sometimes there are under staffed but that is life. I receive the BEST service from the photo department. The manager I believe his name is Paul is awesome. He always helps me, rushes things for me, smiles, and does what he can to get me in and out fast. Its his attitude the keeps me going back there. I use to be CVS person, but I rarely go there. Something keeps me going back to this Walgreens. I just wanted to share my positive experience. read more

If you need to refill a prescription via the phone you will be on hold for an average of 40 minutes. Every time. The employees are overworked and rude because of it. They are doing the best they can but whoever is managing this pharmacy doesn't care about customers or employees. If this were any other business it would fail. Do NOT go here! read more

Please don't come to the pharmacy at this location. It's not because the pharmacy staff are terrible. They are, in contrast, very nice and insanely patient people who try very hard and give their best. Well, at least the staff who helped me tonight were. If you go to this pharmacy, the only people who benefit from your business are the owner of the business. You'll be doing yourself a disservice with all the time you'll have to wait to get your medication. The other reviews are true regarding wait time. My order was in since as least 1pm if not sooner. 8:50pm I showed up, six people had already been waiting in line ahead of me. When I was there at 9:45 am in the morning, there were one pharmacist and two technicians. When I came back at night, different people, but the head count was still one pharmacist and two technicians. For a pharmacy that offer 24 hr service including drive-through, you would think a business owner with good conscience would want to add more employees. The one pharmacist during their shift has to approve every single order before it can be filled. And many customers have multiple orders, not just one. Mind you, the pharmacist is also the manager for the pharmacy. That means he/she will have to deal with any customer service issue, technical difficulty and pretty every single hiccup that occurs within the pharmacy during their shift. To expect one human being to take on all these responsibilities AND approve every single medication order being filled is, in my opinion, insane and unethical. The staff who helped me today were literally working their pants off. Every single one of them, even the non-pharmacy employees who were dragged in to help. I completely understand they have to put up a cold face, a blunt response. That's a very natural coping mechanism when you have to work in a stressful environment where you have no control to improve it. Even so, once they could eventually help me finish my order, they all apologized for the delay. If you are patient enough to read my review up to this point, please do yourself a favor and do the pharmacy employees there a favor. Please pick a different pharmacy. And I really hope my assumption about the number of employees they have for each shift is wrong. I really hope that they have at least two pharmacists on duty and more than two technicians for each shift, and today just happened to be a bad day where some of them called out. If not, shame on you, Walgreens. I have been to other 24hr pharmacies and have seen there were at least two pharmacists and more than two technicians working during one shift. read more

the pharmacy is very disorganized, with rarely enough help behind the counter. regularly they won't have the meds requested or cannot find them. you would think that with the volume of patients using that pharmacy, they would have learned that a little extra help will do them a world of good. read more

The "convenience" ended up taking over an hour from start to finish! After waiting for my prescription to be filled for 30 minutes, they charged my husband full price, $511 for a generic topical ointment. When I realized he hadn't used the Rx insurance card, we went back in to refund. Not only would they not work with us, they would not offer any other options! Both Pharmacists I worked with on the phone and in person were unaccountable, unhelpful and unwilling to act for the customer. I called my doctor in anger as I left and was told that the MAX I should have paid for a generic Rx was $47. That is a ridiculous jump from the $511 I was charged. Even if I didn't present a coupon, I cannot believe they would not have even tried to ease the discomfort and frustration we were dealt. I will now have to get my doctor to authorize the Rx and take all paperwork back to that exact Walgreen's to receive my money back. Very disappointed. Very unfortunate. Makes me believe less in the pharmaceutical professionalism than I already did. The personnel was unfriendly, unprofessional and unhelpful. read more