Had a 9am appointment for a flu shot. Pharmacy opened at 9:05 and after waiting twenty minutes in line, they informed me that it would be at least another thirty minutes prior to getting shot as the pharmacy opens at 9am (why give me an appointment at that time then!!). Additionally, they claimed that they had no record of me filling out forms, so I would have to do the entire process again. After a crowd began to form in close quarters, I left due to being uncomfortable. Would never recommend anyone visit this Walgreens. The staff was totally unprofessional and overwhelmed. read more

I got an email saying to call the pharmacy about an issue with my prescription so I called first thing when they opened. The woman who I spoke to said they needed to do a stock check to make sure they had it. I said I'd hold while she checked because if it wasn't available I needed to know so I could get it filled elsewhere. She assured me she'd call back. An hour and a half later, I called again. I have been on hold listening to their awful music for over 22 minutes before getting disconn. HAVE NOT SPOKEN TO A SINGLE PERSON. They keep picking up and putting me on hold again without saying a word. Absolutely ridiculous!! I can't even switch my prescription out read more

Extremely poor pharmacy customer service. Constantly dissatisfied with their online/ phone support. Its very strange that we have to go in person and stand in line for 30min to even know your prescription status. Please do something about your service. I can only imagine how frustrating it would be if you are ill and calling the store over and over. read more

Sorry to write a bad review but this whole company seems to going to the dogs. I made an appointment for the Shingles shot, got there 15 minutes as advised. Only to find that you have wait on the Rx line. After 20 minutes I was told that I need to fill in more paperwork than I filled in online. Once I got to the front of line I see the chaos behind the counter. I was told I needed fill in more paperwork and then it would at least 45 minutes before they could get me in, meanwhile the line kept getting longer. With COVID there is no place to wait that is safe. After seeing how they treated the few people in front of me I decided to get my Rx back and leave. I went to Rite-Aide and got my shots in 5 minutes. Before I wrote this I tried to alert Walgreens on there web site. The site doesn't accept 2021 dates and didn't take my comments. I did call the site and waited 20 minutes on hold. They don't seem to care. I see why this store has so many 1Stars. Go some palace else if don't want to wait in line........ Finally, how is America going to get vaccinated?? read more

Their pharmacy sucks. This is over 2 years of experience with them. I have always had to wait 30 minutes or more even when I have had an appointment. Their computer systems don't work. You fill out forms online then you have to do it again on paper at pharmacy. At 2 different locations they were 35 and 40 minutes late to give a vaccine. Staff are rude and have no empathy. I give up on you Walgreens. read more

I know this place is small, but I like it. The pharmacy people have always been nice and patient. I love the convenient location and easy parking. Also, whenever I go here for a prescription, I end up finding a few other things I need. When I've come for a specific shampoo or make-up item, they've had them in stock. I've tried filling my prescriptions at other pharmacies, but I enjoy my trips to this one more, so I end up going back. read more

The pharmacist at this locations should have a course in communication. I waited on hold for 45 mins to confirm they got my prescription from my doctor and they told me they would start working on it and hung up on me mid sentence speaking. read more

Overall I usually find what I'm looking for at Walgreens and more but the state of the bathrooms that the public AND employees use is SO AWFULLY DISGUSTING!! I find it incredibly sad that the Employees have to use these facilities. Feces are all over the place including the toilet paper roll that is on the ground, the toilet and walls. I took pictures on two separate days once in the afternoon and once in the evening and the "cleanliness " is the same. Way to go to spread sickness Wallgreens!! read more

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This Wallgreens is the Nordys of all Wallgreens. I always bring people here to show off their cosmetics section. It's a delight when my friends come face to face with a different lookin Wallgreens. It makes me happy! Don't you love natural products? This one has quite a few. Big aisle. Lit up well. The special cosmetics section takes up the first price here. They even have it's very own cash register and most of the time an assigned staff. So if you're in town drop by and entertain yourself. This is a very cool Walgreens! read more

I don't know what changed in the last 3 to 4 months but the pharmacy is terrible. No matter the time I stop in (10am, 2pm, or even 9pm) it ALWAYS has a super long line to pick up. I wait over 30 minutes in line just to have them tell me they can't locate a prescription that is ready. They have turned into a disorganized bunch who is rude when you do finally make it up to the counter. This has happened to me 10 times in the last 3 months. Yikes, right?!?! I think it's time for a change. I hope they can fix their customer service issues, but I just don't have the time to waste anymore at "the corner of happy and healthy. " read more

Walgreens - Longest line for pharmacy. Not cool. - Cosmetics & Beauty Supply Near Me - Los Gatos, California

Brooke is my favorite employee, she is always there to help me when I need something with a friendly smile and a happy disposition. This is my go to place for all my drug store needs. I also got my prescriptions here. I love the 24 hour pharmacy, you can go late at night or early in them morning and no one is there. The other drug stores in town are pretty bad, one refuses to prescribe the medicine I need and the other, I FELL on a slippery floor last winter, not okay!!! read more

I must say I am fascinated by the As Seen On TV gear they have all over this Walgreens. Stuffed Burgers? Bling Mice? Duck Dynasty Chia heads? Who buys this? What started as a trip for batteries became a full half hour of entertainment. Man there is some weird shit here... read more

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Pharmacy department is very understaffed and overworked , so as a result they are not very helpful. Always a line just to pick up an Rx. Today I spent 10 minutes on the phone explaining a problem to a pharmacy rep, then she put me on hold and went on a break! read more

Yikes. Would not recommend this pharmacy. Came here for a vaccine booster appointment. Waited over an hour past my appointment time (after showing up 15 min early per their instructions) before they saw me, and they made me fill out the paperwork I already filled out online all over again for no apparent reason. The whole time I was waiting, I think they got 2 prescription pickups right. Wrong doses, partial refills, lost prescriptions. It was genuinely scary. Don't trust your medications here and don't come here for your booster. read more

The pharmacists are offensive, outwardly judgmental, and gossips. They do tell some juicy tales about other customers, the medication they're taking, and their interactions with them. I wouldn't go here for your own peace of mind. Life is busy enough without a pharmacist judging/gossiping about you and the medication you're taking. On the plus side, they have the ability to text you when your meds are ready. read more

Joy needs her medicine after she was discharged from her emergency surgery. read more

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if I could give zero stars I would. Incompetent, unresponsive and the employees do not help each other out. I saw one of the pharmacists repeatedly rolling her eyes when another employee could not find my prescription. I will not go there again and have my time wasted. i waited for over half an hour for a prescription that was filled the day before. disgraceful. read more

Yup, reading the other 1 and 2 star reviews while I stand in line behind 10 people with 1 person working the register at the Pharmacy window. Walgreens new Business model seems to be "where else are you going to go suckers?!" I will be taking my business to a competitor going forward. read more

Invariably there is a very long line at the pharmacy . They typically have one employee working the pharmacy even when there is 10 or 12 people in line. It's not uncommon to wait 45 mins to an hour just to pick up one prescription. This place STINKS .. poorly managed. I would place your prescription at CVS. read more

Walgreens - Cosmetics & Beauty Supply Near Me - Los Gatos, California

Poor customer experience at the pharmacy. Long lines, rude staff with zero sense of urgency

Went there for passport photos. Waited 15 minutes for anyone to turn up to help. They couldn't find the camera. Also, the printer was in pieces. There's junk everywhere, just a completely disorganized mess. read more

Pharmacy is unresponsive and pathetic. Pharmacy is no longer open 24 seven leaving you to have to drive another 15 miles to get to the closest one. read more

When you are not able to sleep and need some melatonin... Walgreens to the rescue. Thank goodness they were able open late, it was an fast in and out. ZZZZ read more

Pharmacy: while nightmarish service is endemic to Walgreens pharmacies, this location may possibly be the poster child. Perhaps the most illustrative example: Recently I rushed to the pharmacy to get medication that had to be taken THAT DAY to reduce the possibility of long-term Covid and minimize the symptoms. I made it a little ahead of the pharmacy's 9PM closing time. The metal roll-downs were already covering the service windows although I could hear people inside. So I knocked ... twice ... no response. Then a woman who self-identified as the store manager asked what I needed. I explained. She replied the pharmacy closed at 9PM. So i showed her that the time was only just that at moment 9PM so she could see that the already-closed pharmacy was ahead it's advertised hours and added that we could both still hear the staff inside. The manager said I should consider transferring the Rx to a 24-hour location. I expressed my dissatisfaction with this and many prior experiences at that pharmacy. She respondef "customer satisfaction isn't really our priority". FWIW, after 90 minutes on hold for the 24-hour pharmacy trying to transfer the Rx, nobody ever picked up. When I drove to the location I went to the drive-thru service window. The man working inside saw me pull up and, rather than speak to me, very hurriedly put up a sign in the service window that the (24-hr) pharmacy was closed with no information on re-opening time. A few moments later the lights went out. I sat outside and waited about 3 hours before I gave up. This pharmacy has me perpetually standing in long lines, prescriptions aren't ready when indicated, medications aren't in stock, automated refills fail, shipping isn't made, online ordering system is confusing and unreliable, and insurance billing actually required that I take notes on how their system works so i could explain the process to each successive cashier. If it's at all possible, go anywhere else. read more

The people at the pharmacy are extremely rude, unprofessional, and unorganized. It it ridiculous.

Typical major corporate cluster-fornication of a business. Endless wait for prescriptions. Indifferent staff

This is by far the worst pharmacy I have ever been to. I used Walgreens automated service, they told me to pick up at 9.15 pm. I arrived at 9.20 only to find out that they didn't even start filling it. Half an hour later my prescription was ready but the line was about 6 people and it barely moved over the next 45 min! These are all sick people that came late at night to get prescription medication. Manager came in, twiddled his thumbs and left. And at the counter you can buy alcohol with no line! read more

Walgreens - Cosmetics & Beauty Supply Near Me - Los Gatos, California

Worst pharmacy I've ever experienced. Was left on hold for an hour and 48 minutes. Finally ended up driving over to the pharmacy. I counted eight people behind the counter. Not one of them could bother picking up the phone.When I spoke with the woman in charge all she could do is make excuses and no apologies. If you have any other option go to a different pharmacy. I wish I could. read more

I don't think we have ever experienced worse service than at this walgreens. We have gone there for years, but in the last two years there have always been long lines. In addition to that,, they seem to refill prescriptions before they are needed, and if you have to call them, be prepared for a 20 minute wait. And then be disconnected. I think Ace Hardware in Los Gatos does a better job of protecting your health with sanitizers then this wall greens where the sanitizers are often empty or hard to find. I've had it. read more

This pharmacy is terrible. They consistently make mistakes on prescriptions. That is so unsafe. Their phone etiquette is equally awful. I got placed on hold without any word multiple times. After standing in a long line to pick up my medicine, they said they had no record of it. I listened to the Dr call it in 2 days prior, so I am 100% sure that it was called in. Try another pharmacy is my recommendation. read more

Wallgreens on N. Santa Cruz Los Gatos allows customers the use of the Western Union terminal to receive funds, but does not disclose Wallgreens policy of not allowing customers to receive more than $200. Is that per transaction? Per day? According to the clerk, the Wallgreens POS system does not allow more than $200 disbursement. The issue is that the customer processes the transaction request but then Wallgreens tells the customer that it cannot fulfilled it if it is over $200. Western Union clears the transaction after 60 minutes. The secondary issue is the misleading/ misinformation aspect by Wallgreens and the customer's waste of time. read more

This is about the photo dept at Walgreens, N Santa Cruz Ave in Los Gatos: I sent files over in the morning, and later received an email saying that the prints were ready for pick-up. At the counter I was informed that the email is "automatic" and no guarantee that prints are actually ready. I was treated as a fool for not realizing this. (My prints were, as you might have guessed, not ready.) Not impressed, and not going back if I can help it. read more

This pharmacy has no idea how to treat people or communicate. Multiple times trying to pick up a paper Rx and each time I tried (both in person and then over the phone to get status updates) I was given misinformation, treated disrespectfully, and made to wait absurd amount of time for help. Time to retrain your staff. read more

Horrible pharmacy, inefficient and incompetence abound. Highly recommend NOT to come here for pharmacy needs. You'll wait hours even with an appt. read more

I have been trying to get my medicine from the pharmacy & they lie on the phone about it being ready--when I get there it's not ready. This has happened many times when I ran out of my medicine and they would not give me an emergency pill to use. One time they even gave me the wrong medicine and luckily my wife noticed before I took it. The staff at the pharmacy are very rude and confrontational. I would never recommend this pharmacy to anyone for the sake of their safety and peace of mind. I have changed pharmacies now and I will never go back to them. read more

The worst pharmacy ever! When the Dr. Request brand... They automatically fill with generics... then they make a big deal about complying with what the doctor ordered. You wait forever for every prescription!!!! Even if you already paid for it via their app... they don't have a separate line and they don't call out for you. They are rude on the phone like you are disturbing them versus them working to help you. The entire place is disorganized, rude and disrespectful of others. Terrible place! read more

This store always has a horribly long line during normal consumer hours such as 4-7 and weekends. They never or rarely have more than one cashier. They often make mistakes and say prescriptions are ready and they are not upon arrival. The auto refill suit cancels itself frequently. One star for mostly nice cashiers. The store employees say it's the budget they get. I don't see how a store can have such poor service to its community. They have a good location so bad service. read more

Pharmacy: they never answer the phones. My doctor can never get through and either can I. When I'm in the store I see them ignoring calls. They might be short staffed. But some people aren't mobile and can't drive to the pharmacy to ask a simple question. I do hope they fix whatever issue it is that is causing folks not to be able to call and speak to a pharmacist. read more

I actually really like this Walgreens, despite its poor reviews. It's one of the biggest Walgreens I've ever been in and there's so many products you can literally spend hours in there. I'll be honest, I've never used their pharmacy so I can't comment on that part, which seems to be an issue to a lot of yelpers. But if you're coming for a cute makeup haul or small little gifts for friends and family, this is your stop! Very well stocked and always clean. Nicely remodeled make up wall. Friendly managers who greet you as you walk in. Overall, one of the best Walgreens I've been to and I'm glad I found it! read more

Walgreens - They redid their makeup wall and it looks amazing! Very full of product! - Cosmetics & Beauty Supply Near Me - Los Gatos, California

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Sitting here burning up with a fever, and I can't extract the prescription for antibiotics called in by my surgeon hours ago (and twice!). I go home and harass my doctor just to find out the pharmacists hadn't checked their voicemail for hours. They just said "you have no prescription in our records." It's dreadfully bad at this pharmacy all the time. The pharmacists try their best, which is why I gave 2 stars, but management did something a few months back to make this pharmacy completely dysfunctional. read more