Walgreens pretty much lacks customer service since usually no one is at the cashier and that there's only one employee working there seemingly. Clearly you'll have to wait for someone to come over there. The worse part is how certain aisles like shave creams are locked up, and you'll have to press the button to get an employee to unlock the window, which can take long. They do have many essentials you can get, but it genuinely needs improvement with customers service. Feels like waiting in a long line despite not having many customers here. read more

No accessible bathrooms to the public nor customers. And when asked, not one staff member could direct me to the next closest restroom elsewhere. Very irritating considering there is not one single public restroom in the entire shopping center, and this is the largest chain store in it. read more

I come here from time to time. This is your standard Walgreens, they have a pharmacy and everything all other Walgreens have. The parking lot in front is huge. This Walgreens is in an outdated strip mall that has seen better days. There used to be a lot of bustle here when there was a pizza place near it but that's been long gone. The strip mall itself looks dated and through. This Walgreens inside looks clean and is usually well stocked. Nothing special here just your standard Walgreens. They have a photo developing place too so if you need film developed or a passport photo they can help. The only thing I have noticed is that they never have enough cashiers here. When I do come, they usually have only one cashier and there is always a line to wait. And don't try to go checkout at photo or cosmetics because their cashiers are never around. The employees here are mostly nice. I do remember years ago I had a cashier be rude because my 6 year old was being bratty. But whatever. If you need to go to a Walgreens, this place is okay. read more

It's unfortunate that it was faster for me to walk 1.3 miles to this Walgreens than it was for them to pick up the phone. After being transferred 3 times and put on hold for 30 minutes just to see if they have my vaccine in stock. I blame the corporation for understaffing. That's all read more

Went to Walgreens to get an item they were out of the item. It was on sale and I asked for a rain check and the manager told me no very bad service. This is bad business. Take care of your customer and learn how to give excellent customer service. send the manager back to a class she needs it. read more

I had been a long time customer of Walgreens, they always take care of your needs. I'm glad there are a few Walgreens.

waited in drive thru line for 25 mins. no assistance. staff is messy. told me they would work on my medication and they didn't so i had to find a different walgreens. 0/10. shitty girls read more

Asked me to stand in line again in the Pharmacy. Couldn't help the first time. What a dumb way to deal with customers. Horrible customer service! read more

Went to pick up medication for my mother, it wasn't ready when we received a text stating it was ready. When picking up the lady at the window said it wasn't ready but would be in 20 minutes. Totally fine, we then received a call stating it was already billed to the insurance and would cost 700$ to fill. After a little back and forth I requested to speak with the pharmacist to which she said okay then hung up the call. I then called the insurance company to confirm, to which WALGREENS WAS THE ONLY PLACE TO BILL FOR THIS MEDICATION! So I call Walgreens back to tell them, they said they were already working on it and found a work around. No friends, you messed up and your staff was very rude and not knowledgeable about the issue happening. Go somewhere else. Save your time, also don't use the drive through you'll spend 3X as long waiting read more

staff was at pharmacy at checkout were both very nice and helpful I never leave reviews but i was nervous switching to the nearest pharmacy to me because it had bad reviews but it was great! read more

The staff here are nice but the location is a bit isolated. It is in a lot with only one other store that I noticed. It is an older store, slightly run down. Wouldn't visit at night. I would go to another location. read more

- 1 if I could... unfortunately due to convenient location, we've been going here off&on for past 8yrs. Always understaffed. Staff is clearly frustrated and it presents as sloth-like speed & unprofessional demeanor in person. Same attitude on the phone but include Rudeness - cutting you off, speaking over you, and taking close to 30mins with "Nicki" to place RXs that APP did not process. [FYI, as bad a staffing is, DO NOT USE THEIR APP as it will sit in "processing order" mode for days and nothing else] read more

Walgreens - Actual photo of Walgreens Decoto Road Pharmacy Staff Member. - Drugstores Near Me - Fremont, California

Worst pharmacy customer service ever!! Avoid going here. The wait times are too long when no one else is in line. The pharmacists are extremely rude. There are so many other pharmacies around, I will never go back to the one on Grimmer & Blacow! read more

Worst pharmacy on Mowry. They always short in employees. They hardly answer phone and refill takes them at least 3day to fill it. I'm waiting for one med for 5 days now. If they ever answer they say will be ready in 1 hr. But it never ready. They need help really badly read more

I asked for CBD cream and was told it was illegal. . Told her CVS carries it. "No they don't," she said. Sigh. So I moved to the cashier's line to check out other items and the young man behind the counter was obviously not wanting to be there. Hey-I get that these aren't fun jobs. But this store, which is within walking distance, is always like this-which is why I use CVS at a less convenient location. Onward. read more

This started after I moved to Fremont and selected the Walgreens located on Blacow Rd to fill & deliver a prescription. I am disabled and unable to pick up in store. I called them to set up delivery and the first associate I spoke with was attempting to enter my insurance information, but she seemed to be new and had a hard time putting the information in, so after a very long process, she handed me off to another associate. He seemed to have a chip on his shoulder from the start and after some time told me there was some issue with the group number or something along those lines, but eventually he was able to put my information in. I was in serious pain as I was dealing with a very bad toothache, which was the reason for the prescription and at some point, I got frustrated at the amount of time this was taking, although I was never overtly rude or disrespectful in anyway. By the time he finished, the option to have the prescription delivered that day had expired and again this frustrated me because if not for the ridiculously long amount of time taken to input the insurance information, I could've gotten it the same day. I was told I would get a text and after I followed the instructions the prescription would be set up for delivery. I received a text asking for my payment information which I entered, and then heard nothing back. The next morning, I called and spoke with that same associate, the gentleman seemed to be somewhat stand-offish in attempting to set up my delivery, which hadn't been done the night before, and eventually he informed me that, for some reason unclear to him, he was unable to charge my card. I switched cards through the text link I had gotten and called back and asked him to try again and was told once again that he could see the card was there, but was unable to charge it. At this point I started to feel as if he was personally causing me problems, so I called back and asked to speak with a manager from outside the pharmacy. I expressed my frustration with her and the fact that the pharmacy associate was saying they were unable to charge my card even after I put in 2 different cards and shortly after that, I received a text from my bank saying that Walgreens had charged me the delivery fee but yet again it had been delayed until the following day even though I paid the $5.99 for same-day delivery. This last Wednesday, March 26. I went to the dentist and after that visit I was given another prescription which I had them send to the same Walgreens, unfortunately. When I arrived home, I went online as the dentist had told me it should be ready within an hour, and I was rudely told by the same male associate that, regardless of what the dentist said, it was up to the pharmacy to fill the prescription and that the prescription has been delayed because they needed to check with the prescriber as the dose was unusually high. It was a prescription for 21 800mg Ibuprofen pills which I've been prescribed before, and I've spoken with other pharmacists who said this would not alarm them, however this Walgreens delayed my prescription from about 2pm until just after 5pm before presumably speaking with the dentist to make sure it was OK. At this point once again, it was too late to get the same day delivery, so I opted for the 1-2 day delivery option at $3.99. The next day, Wednesday, March 27, I noticed that there were two charges for Walgreens on my bank statement at $3.99 each. One was charged Tuesday night at 6:06 PM which was the one that I did, but I saw that another one had been charged Wednesday morning at 8:17 AM which I did not authorize and I also noticed that the prescription showed 'out for delivery' but when I clicked on the tracking link, it showed that it had been canceled by the shipper. I called Walgreens to inquire and was told that the double charge was because I had ordered it for delivery twice, which was not true. And because of this one of them had been canceled. I would think that they would cancel the second charge, but coincidently, it was the one I had made the night before that was cancelled. The new tracking number I was given showed that the delivery wouldn't be made until the next day, Thursday, March 28, two days after Walgreens received the prescription. I can only presume that the same associate that had already given me so much trouble intentionally canceled my original delivery order to delay the delivery further and then processed the delivery again without my permission, charging my card the additional $3,99 on the morning of March 27 as a means to essentially punish me for being frustrated in our earlier interactions. Every single interaction I've had with this Walgreens has had issues. read more

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I was here to pick up pictures. The order was supposed to be ready at 4:36 PM. I reached there at 5 and there was nobody at the counter. Had to wait atleast 20 minutes and someone came to help and was so not polite. So rude. Couldn't find my order as the order was not ready in the first place. And kept asking for details inspite of showing her order number. She later realized the order is still in the system and kept arguing with me until I left and asked me to go to mowry one next time. Super duper rude. Very bad customer service. Poorest experience ever. I wish Walgreens hire some polite people and someone who is willing to help and find solutions instead of arguing. read more

I brought my mother in to get RSV and flu shot. Lan, the pharmacist, was very friendly and provided vaccine service very quickly. The pharmacy helpers there were very helpful too. We were in and out within 10 minutes. Highly recommended this place. read more

Call the pharmacist today, Josh was most helpful and polite. I rarely go to this Walgreens but dealing with Josh made it a pleasant experience read more

They haven't been able to sell food here for about a month due to 9 major health code violations, buyer beware! Also beware there is a huge story in the news that Walgreens has been using a Phramcy tech instead of a trained and certified pharmacist to give out prescriptions at many area Walgreens. read more

Walgreens - Drugstores Near Me - Fremont, California

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Walgreens is in the decrepit Meadow Square Shopping Center, at the right corner. building looks new. infrastructure looks old ala opening day decade ago. single cashier on duty in front. buys: helados bar (1.79) 1/2 off -usual mexican bar, tasty, sweet yellowtail merlot (5.99) good value wine, always a bargain take outs: -lots of parking always -many vacancies read more

All I want is to be able to use the Walgreens app to refill my prescriptions like Walgreens promises. Every time I use the app to refill my prescription, it sits in "order received" and does not move forward to "in progress" to be delivered to my house. This is for my birth control. I NEED to take this on time for my health... obviously. Once again, a corporation over-promises and does not deliver. I called the CA store I go to - and the employee gets pissy with me and says quote, "there's no one who can help." What a joke. Another obvious point - you understaff your stores severely and underpay workers severely, therefore, it is obvious why nothing can be done correctly. I am PAYING you to provide the medication given to me by doctors. But, we all want to do nothing about the insane cost of prescriptions and the corporate greed run completely amuck. All I want is to use my contraception and to take my other life-saving medication in order to go to MY job and live my life. But Walgreens has made this impossible time and time again. I hope the CEO goes bankrupt after whatever is going on - because no one wants vaccines anymore? Boohoo - sell one of your vacation homes and maybe treat customers like people, provide the service YOU ARE SUPPOSED TO, and get ahold of your own greed. read more

Placed an online for in stored pickup of 7+ items. Waited for 8 hours and then the store cancelled all the items in the order without any reason. Why accept order if you don't have items in stock and then provide such a poor experience to the customer. At least I form them in a timely manner so that they can pickup from another store. read more

In addition to having a slow and overcrowded pharmacy, not to mention some supposed legal issues in the past, they think that women are property and should not have control of their own bodies. I am done with Walgreens. Haller's is nearby and provides much better sevice. read more

I moved to Fremont 5 years ago and always come to this Walgreens. They're nice, reliable, and better than other drug stores in the area. Not sure why so many people have given it poor reviews, but I've always had a positive experience. I just purchased a lot of photos and Amy worked very hard to make sure my order went through even though the machine was giving her issues. Thank you! read more

Try calling this location and if they answer you should see it as a miracle. I also feel that some of the staff members are quite rude. They are not keen on helping and are very short with their answers. I came here to buy some makeup and self tanning cream and was happy to see that they have what I needed. read more

Walgreens - I love Loreal. - Drugstores Near Me - Fremont, California

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This review is for their pharmacy. Big red flashing light warning: DO NOT USE THEIR pharmacy. I have been a customer over the years, every few years. Today my doctor sent a prescription there at 12:00 pm. I went there at 12:30pm, there was a long line inside, and people were saying there were a long line outside for drive through as well. It was suspposed to close for lunch between 12:30pm and 1pm, and it didn't open at 1pm.. more like 1:30pm At 2:20pm, I was informed they didn't receive it. My phone was out of battery, so I had to leave, charge it and called my doctor's office at 3pm and they called me back at 4pm saying they resent. Still, my prescription still wasn't in when I called to check using automatic system. Finally by 6pm, I called in hoping to talk to a live person. Yes, from 6pm to 9pm until they closed, the line never got through. When I was the last one on the call, I was there for one hour and no one answered. It's very apparent that no one even bothered to pick up the phone at all nor care enough to process the prescriptions sent through the fax. I have learned my lesson and will get doctor's office to fax it to another pharmacy tomorrow. read more

Looks like with all these poor rating, the Walgreens Blacow/Grimmer does not like to improve their service. Still I have to share my experiences: We have been using this store for last 7 years. Now we are planning to shift to Walmart/Costco or CVS. We were there for Pneumonia and Shingles shots with appointments, it took 75 minutes to get after complains ( could take longer if not complained). It is taking 2-3 days to refill the prescription. The online shows " filling Prescription" and it takes several days to refill. Last time I was there to pick it up and the associate said no medication ready. I showed them the medication that was shown ready to pick up online and she says" It was long list and I did not see. Today we have two medication to refill and it is showing reviewing/and filling the prescription from yesterday. Looks like it will take couple of days. Generally it would take 30 minutes to 2 hours maximum before. When I complained to the pharmacist, she says shortage of staffs. They are saying this for last 6 months. Why Walgreen can not recruit enough staffs ? Walgreen is not in our preference any more...so sad ... read more

I just moved here from another state. This pharmacy is only open Monday to Friday, until 5:30 PM. Do NOT use this pharmacy if any of your medications are a controlled substance like anxiety medication. They will refuse to fill it except on the exact date you run out and treat you like a drug seeker. This makes planning ahead for vacations very problematic. I had to delay leaving for a trip from Friday until Monday the first time! Second time around, I wanted to get it filled ONE day ahead when I was working from home close to the pharmacy (Wednesday) and they refused. Then the next day when I was working at the office and planned to take an hour and half lunch to get there (I do not work close to the location) they didn't have it ready when I called even though they had a days notice! If I had known the staff were as rude as they were and that they were closed on weekends and closed at 5:30 PM, I would have never had my doctor send my prescriptions here. If you want to see how much they care, check out the misspelled sign they didn't even bother to reprint. read more

Walgreens - Drugstores Near Me - Fremont, California

The employees are usually friendly and helpful but trying to pick up a prescription here is the furthest thing from "convenient." The line is always 10 deep and the operating window continues to shrink. On today's visit to pick up monthly meds noticed there is now a nix on saturday. So people working full time are going to be hard pressed to get in to get their drugs before 5:30 Monday through Friday. Not sure what happened, i've been waiting it out for months, but as the service continues to decline, first chance i get to switch, i'm out. There is no benefit of waiting for walgreens to get their staffing issues fixed and it seems inappropriate to have front end cashiers working the pharm register when they are unable to answer ANY questions. read more

Super rude lady at the front , didn't catch her name but she looked Asian and was the manger . She had a whole nasty bad attitude . Not coming here again . read more

If I could give it less I would. From reading other reviews Walgreens is CLEARLY aware that there is a problem at this location. The pharmacy at this location has limited hours M-F so of course it's generally pretty busy. Yet EVERY TIME I come here without fail it's no less than 20 min wait in line just to pick up a simple prescription. When you are injured or sick you just want to grab your medicine and go. If they can't handle the volume of the drive thru they. Should close it. I'm switching pharmacies after this last 30 min wait trapped in a car read more

Called to verify 2 prescriptions through their automated messaging system yesterday, replied will be ready 1pm today. After waiting over 45 minutes in the drive thru was informed, no prescriptions ready for me, come back later. This isn't the first time this has happened. Will be designating another pharmacy for my prescriptions. This pharmacy sucks! read more

Wish I could give zero stars. This is the worst walgreens ever. I used to get my rx here since they are a block away but they would always say they ran out after I came to pick up. Today had appointment for vaccine and they said they were not doing any more. No phone call, no email, no text nothing. Left work early in order to make the apt. Never coming here again read more

There's something terribly wrong with Walgreens Pharmacy this month. I've been taking Synthroid for many years and Walgreens apparently didn't manage well inventory, so they ran out. It was back-ordered & they would inform me when it is available. It's been two weeks without my medication - they just let the phone ring. Prior to this, ran into other issues trying to get another medication. Lots of misinformation and confusion -- they seem to have trouble managing things lately. read more

Great place to waste your time when the worker aren't even trained to know the system then be assign to. I would have like someone to tell me western union was down so I didn't have to waste 15 mins wait for nothing. read more

Would have given a -5* review. We had a covid testing appointment which we needed for our travel. We even got an appointment reminder few hours before the appointment time. But at the time of appointment, the location said their testing center was closed and without any apology was asked to try other Walgreens locations if they could honor our appointment. read more

This is an older Walgreens in the Meadow Square Shopping Center next to Thrift Town in the Irvington & Blacow area of Fremont. It is also near Irivington High School. It's a pretty decent sized Walgreens even has it's own Drive Thru Pharmacy. However, it is not a 24 Hour Walgreens. It is open 8 AM - 10 PM daily. Plenty of parking spaces too, the shopping center doesn't get as much business. Shopping Carts and Hand Baskets available throughout the store for use. I just stopped by to refill my Clipper Card and it was my first time at this Walgreens. While waiting in line at the Photo Department, this lady in front of us were purchasing things that were on sale. The cashier was ringing her items up, and there were some price descriptancies. The cashier, a white male working at the Photo Department was very nice and patient listening to the customer telling him the prices were incorrect. The items she had wanted only rang up to be 25% off, when it should have been 50% off. The cashier went to go check and the lday was right they should have been rung up as 50% off not 25% off. Once I heard that, my mom also heard that so we got out of the line to go check and see what they had because they were pretty good buys for 50% off. They had clothing and shoes for 50% off and a pretty good selection too. We found some we wanted and proceeded back to the Photo Department. The cashier had already left and so I went and got him. Asked him if I could get Clipper Service. He was said and was very nice and courteous. We had a question regarding whether the jacket we saw was 50% off or not. as he was about to go check, it so happens that his manager was walking out of the office and so he just asked his manager if it was 50% off. His manager said it was, so he gave us 50% off. Bought a jacket and a pair of boots for 50% off. Great buys, we scored today! Then did the regular Clipper Service and we were on our way. Our Cashier was very friendly and patient. It seems that this Walgreens doesn't necessarily get that much business. Nonetheless, we were happy with our visit. Quick service, no line at all really. read more

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The pharmacy staffs here are so rude, impatient! They even cut you off when you're still speaking on the phone, or told you that you don't have any pending prescription before checking closely. read more

They are very generous helping the community providing Flu shots at indian independence day. Carlos the manager was friendly and informative. Kim assured me she is a pro and it will not hurt. Wala she was correct it did not hurt at all. Make extra the drive to Walgreens Blacow they are the best. read more

Walgreens - Kim very gently giving me my flu shot - Drugstores Near Me - Fremont, California