OMG, Veee is the best! She was amazing, friendly, and professional. Ask for her you'll love it! read more

SEPHORA - Make up - Cosmetics & Beauty Supply Near Me - Fremont, California

if you wanna be a baddie on a budget this place is generally not for you. you can tell the minute you walk in and all those damn luxury perfumes forcibly colonize your nostrils like the europeans circa 1600. it smells so strongly of vanilla sandalwood and versace eros that i now steer away from vanilla scents. ugh. also the drunk elephant and rare beauty samples will ALWAYS be looking like they crawled out of an ambush. mysterious cream everywhere. you can thank the 12 year old sudo influencers (they're basically children) for that. are these qualities unique to just this store? no! all sephoras are like this. it's part of the experience. this one is just smaller so at least the scent colonization is not as violent. there's less to choose from but apart from that everything about this store has been okay so far! located in that pacific commons plaza near old navy and the nonexistent toys r us. some notable brands: tower28, fenty, glossier, etc. i love sephora minis! they are so cute and the total opposite of eco-friendly. all workers are nice usually, shade match for my tower28 concealer was semi accurate. it's okay girl i can't see either read more

Sephora has a great way of servicing their clients and providing the best service at the salon and also with the products that they sell! The biggest thing is they also almost always have brand reps who represent a variety of brands and educate you on the products they carry and give you product knowledge so that you can make the best decision on making your purchase! read more

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Fremont Sephora never a good experience for so many of us Either they get commissions and dont help in a call. Or they are u def paid and always angry. Michale for instance. Refused to answer my clarification unless I came in. Seriously?! read more

I had a great experience at Sephora. The store is clean, well-organized, and has a wide selection of products to choose from. The staff were friendly, knowledgeable, and really took the time to help me find exactly what I needed without being pushy. I appreciated how patient and attentive they were, especially when answering my questions about skincare and makeup. Overall, a pleasant shopping experience--I'll definitely be coming back! read more

Jasmine!! Fenty beauty expert. Such an angel! She helped my mom to the T. We got her color matched& she was so patient & mindful of everyone needing help. Great multi tasker. I wish she was there permanently! read more

This location does get very busy, depending on the time of the day. But from the few times that I've been here, the employees have been helpful so I have no complaints. Something new that Sephora added to certain stores is the "recycling" option. Certain locations like this one now have drop-off stations to recycle your empty makeup or skincare bottles as long as you wash and clean them beforehand. It's a great addition in my opinion. read more

SEPHORA - Recycling station for empties - Cosmetics & Beauty Supply Near Me - Fremont, California

That location has always caused problems. They added someone else name to my Sephora rewards program and that random person got +1000 of my points. Now they say "it's not something we can fix" and customer service says it has to be fixed in the store. Horrible customer service and support. read more

Yes, it's a busy location. But I shouldn't have to wait over 20 minutes for an online order and speak to 3 different staff, and remind the same staff 3 times. I saw multiple staff members walking around helping new customers the entire time I was waiting. But a simple pick up, when I'm the only one there for an online pickup is not a good look. read more

10 employees roaming around with 8-9 people in line and just one person assisting customers. read more

SEPHORA - Line - Cosmetics & Beauty Supply Near Me - Fremont, California

The people on the floor follow you around as if you're about to steal something and just plain tactless. I asked if a certain product was available because I didn't see it on the shelf and without double checking the lady who was following me said no, I already checked. Later I checked the app and it said they had them in stock for pick up. Go to another branch! read more

Janaya helped me today. 5/9/24 I was waiting to get color matched. she happened to walk by and asked if I needed any assistance. she color matched me and suggested a formula in foundation and powder that would auit my skin type, color and age. she made a great match to my skin. I got her help with my eyebrows. She is helpful, very good at makeup and was eager to give great customer service. Thanks Janaya!!! read more

SEPHORA - Top area is my skin and Janaya matched my lower half perfectly. It was so smooth and natural. "Make up forever" Foundation and powder. - Cosmetics & Beauty Supply Near Me - Fremont, California

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Poor customer service, very long lines, with lots of Associates on the floor, but not enough folks on the register. Managers are rude especially Mikey from this store #462. read more

I love every Sephora but this store has one of the most helpful ladies who make sure I get in and get out quickly. They answer my questions and knowledgeable about their products. read more

If you want to feel discriminated and be profiled, I highly suggest this Sephora location. Dina and another blonde lady surrounded me in the hair section and pulled my basket from my arm to see if I had taken a SAMPLE hair serum. I have never felt so humiliated. I am a Fremont resident but usually go to the great mall Sephora because the energy is always so heavy here. I'm always spotting secret shoppers watching me and they tend to follow the younger crowd as well as POC. Never knew the beauty space could be so ugly! read more

SEPHORA - Receipt from current visit. - Cosmetics & Beauty Supply Near Me - Fremont, California

Hello Sephora, love going to ur stores but really need to work on customer service. If you have only one register open Friday at 1:00 o'clock and 6 people in line, please open one more register. Store is not busy, you arenchit chatting with each other. Please have a courtesy and respect time. Sometimes people visit Sephora during lunch time. Lady on the register was taking long and still shopping because customer service rep was looking for her lipstick or something. read more

I'm writing this review to give credit to Tiffani on 2/15!! I needed help picking out several makeup items, and she took the time to match and test everything with me. I already had a few brands in mind, but she recommended the Caliray primer and Patrick Ta blush (my shade was out of stock that day), which was a suitable replacement for the previous brands I used. She was patient and super helpful, and she made sure to check on other customers while still coming back to help me finalize my choices. I appreciate her time and excellent service! Also, I didn't catch her name, but there was a beautiful Black woman full of energy helping several customers with products I was testing as well. (I noticed her walking all over the store, as was I.) It was pretty warm in there, but her I noticed her Makeup was still matte, so I had to inquire what product she used. She was super sweet in answering and recommended the Makeup Forever primer; I haven't used it, but I trust her recommendation based on her Makeup that day. Overall, this location is convenient; stocking is a hit or miss, and customer service was average before this visit. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Fremont, California

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I've been to this location twice: once for my first facial consultation and the other time with my mom. One lady was helpful in identifying my skin concerns and offered me product recommendations, but after that, she didn't offer any more samples for me to try out and moved on to another customer. I felt abandoned so I had to figure out which face products to purchase for the rest of my time. At least, all the products I chose didn't burn my face out. Then I brought my mom along with me to find an eyeliner for her. The cashier guy greeted us and was pleasant to help in case we have any questions. Overall the service was wack in Auto Mall when it comes to consultations and general purchases. I recommend going to Santana Row because the ladies there are willing to help you and are cheerful to offer tons of samples before and after purchase. read more

Scheduled a make up and was cancelled the day off. Went to my event not the way I wanted. But if I was to cancel I would have had to pay a fine.?? read more

Sephora on Christy St. In Fremont is hands down the best Sephora I've ever been to. Usually Sephora employees look like they're too busy to help me but at this location there were a good ten employees or so working. One employee was so helpful showing me the different Urban Decay eyeshadows that I was interested in. It was the first time I actually felt like a Sephora employee, actually many of them, offered to help me as I was seen staring at the UD eyeshadows. Thanks so much Sephora Fremont on Christy St. Planned on just window shopping but ended up purchasing a few pods. I'd like to highlight the attention that I was given during my visit, thanks again! read more

SEPHORA - UD Lipliners 3/29/23 - Cosmetics & Beauty Supply Near Me - Fremont, California

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I'm not a frequent cosmetic/beauty supply shopper. That being said, when I do shop for these types of things, ya girl needs all the help she can get from the experts/staff! A BIG THANK YOU to Raisa!! :) I was in the market for a particular sunscreen. I shared with Raisa my wants and needs for this product and she showed me something even better! An item I didn't even know existed hahaha Thank you again Raisa for letting me pick your brain! I really appreciate your time showing me different products and giving me all my options until I found the right one for me. SO happy with my purchase! read more

First time at this location and I was pleasantly pleased. Came here on a week night and there was plenty of parking. They have quite a nice inventory of items. They even have some of the higher end foundations (like Giorgio Armani) which aren't found at all Sephora stores. I was trying to decide on a foundation shade, and was pleased to see that they had testers of almost every shade, except for the one I really wanted to try. A sales person asked if I needed help, and she quickly opened a new bottle of the shade I wanted and made it a tester. When I couldn't decide between 2 shades, she gave me a sample of both shades and told me to try it out at home. That was SO helpful. What a difference home try-on was. The sales person wasn't pushy at all, and was helpful and friendly. I'll be back to purchase the shade I finally decided on. So nice that I don't have to go to a mall for a nice Sephora. read more

SEPHORA - Sample bag - Cosmetics & Beauty Supply Near Me - Fremont, California

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Brown girl here ‍‍ I booked a 60-minute makeup session with Nathanial, and he did an incredible job! He gave me a gorgeous gold shimmery smoky eye, and the base along with the entire look lasted all night. Highly recommend Nathanial! read more

Five starts for the customer service I received today! I really want to thank Jamala for her help today. Out of all the times I've visited, she made me feel the happiest! I feel so happy she helped me out!! She knew exactly what I was looking for and took her time explaining different products, being patient with me until we found the ones that worked best for me. She is very experienced in this field, and I left feeling so happy! I finally got the snatched look I've been searching for, and the products are amazing! She was so patient, kind, and friendly. She also helped my mom and sister, and we are so grateful! I love my new products and know how to apply them correctly with her tips. Thank you so much! read more

I went in today to buy face cream and came out looking like I had just left the hair salon :) thank you so much Mala with Amika hair for your kindness and for helping me find a new hair routine and styling my hair! I am already so pleased with the products we applied with dry hair. Please come visit her when she's here at this location you won't be disappointed !!!! read more

Friendly staff but a bit weird when you're a guy cuz it's mostly make up haha but I like shopping here for perfumes or gifts for my female friends read more

WORST SEPHORA EXPERIENCE. And this was my second chance shopping here in the last 4 weeks. That last time I came here it was on a Sunday. The store was filthy and packed and not a single person said hello. This time it was NOT PACKED. And it's a quiet Tuesday afternoon. I walked in, no greeter, bad sign. I walked around the entire store NO ONE SPOKE TO ME AT ALL. And I walked around the ENTIRE STORE. Then I waited at the register for 3 minutes to pay because NO ONE WAS THERE. And then after I spoke to a staff who was dismissive. SHE WAS TOO BUSY TO TAKE MY MONEY!!! Im like dear, how is this Sephora when literally NO ONE TALKED TO ME. NOTHING. Not a hello. I spend over 1500 a year in this store and I can't get a hello. Im DONE. Writing corporate because a reset is needed. Y'all need real training an a manager that gives a damn!!! Yes, dear I know y'all short staffed. I am short staffed every day in a job where I work with PEOPLE. People want to be greeted. I was about to spend over 200 on birthday gifts for me because TODAY IS MY BIRTHDAY. But NOPE. I will go to Hillsdale or Burlingame where it's always packed and somehow they keep their stores clean AND THEY SPEAK! This is sad. I have enjoyed shopping here in the past but this is it. There will be no third time to see if things are better on a random week day! read more

I was trying to see if there was any gift I could get for my family members for Christmas. So I stopped by in store to see if I could find options. Of course, everyone had the same idea. I was basically circling the store for almost half an hour and decided to buy nothing because well, the lines were long as it was the Sephora sale and I was indecisive about what I wanted to get and thought maybe I could just order everything online. The one thing I would recommend for the store is not to store the Herbivore products right in front where there's direct light. Herbivore is quite sensitive to temperatures and can spoil easily. Their blue tansy was definitely not blue anymore. I don't think anyone asked if I needed help while I was there but again it was super busy. The parking situation is plentiful so it's not hard to find parking. Other than that, it's nice to have a Sephora in Fremont in Pacific Commons. read more

1 star because I literally witnessed this store get robbed today around 8:50pm. There was a police car right outside as it is always parked with no purpose because there is no one on duty . I don't understand what purpose does the police vehicle serve when the thieves parked right next to the empty parked police vehicle and robbed the store and left . It feels really unsafe to even go out shopping now days & I feel so sorry for the employees they must be so scared to experience this . I hope there's more safety at automall shopping center ... read more

Jasmine (Fenty expert) is knowledgeable and helpful. She has a charming fun personality! She's well versed in other brands besides Fenty as well. She's my go-to person at this location. read more

I'm amazed that there are no reviews mentioning Sammy so far! (These 5 stars are for him.) Major shoutout to Sammy for being so incredibly helpful! I came here with two friends and we all had different goals/things we were looking for. One friend hadn't purchased makeup in several years and was looking to update everything, the other was looking for something for contouring, and...I had no idea what I was looking for (lol). In all honesty, I was just along for the ride. Sammy had an answer to every question we had and gave us great advice/tips on how to use different products as well as stuff we already had at home to achieve the look we were going for. There was zero pushiness (although we all ended up getting something because his recommendations were just what we were looking for). Definitely hoping that he'll be there again when we go back! read more

I would be wary buying concealers here. Bought 3 different types of concealers that smell like lead/paint. One left swelling on my eye. I think they might have bad batches here (theory) read more

This Sephora continues to disappoint me. This lady who I believe was the manager completely ignored my friend and I when asking for help. Full of rude people and they're never stocked anyways. I've only had one or two nice encounters with some of the workers. read more

So this was my first time ever coming to this location and I came in only needing a few things. I beelined straight to the brands I was looking for and to my surprise, there were used/returned items out on the floor for sale!!! I tried to flag someone down to see if they could check the back for more stock but everyone was either busy or not even out on the floor. I'm disgusted because no one should pay $40+ for a used lipstick. I ended up walking out with nothing and going to a different location for my items. read more

I don't normally visit this store but I was in the area today and needed to make an online return as well. I ended up picking up 3 items and when I went to the cashier she was not attentive nor make eye contact. It seemed like I didn't exist. Funny she was able to make the return with the correct 20% discount but failed to apply the same discount with the new items I picked up. I felt extremely uncomfortable and it's like she did this on purpose. Now I have to make another trip to Sephora because of this!!! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Fremont, California

This place is terrible. Even with pick up orders, they have a curbside pick up option and they ALWAYS lag even if the inside is not busy. I always have to call. Not giving this location another chance, will switch to getting my make up from ulta or a different sephora location now. Only a few employees are nice but most of them have a rude attitude or look like they do not want to be there. Whoever worked the online pick up orders today definitely had an unprofessional attitude. She's the reason i'm officially done shopping at this location! read more

I want to start by saying that I don't wear make up too often so I went in because I wanted to buy everything and I mean everything. I wanted to get primer, foundation, concealer, bronzer, lose powder, like you name it. I waited to speak with a sales associate for color match and she was ok with me but it felt like she just wanted me to leave and not really buy more products, ykwim? Like not once did she say, would you like to try any certain product. I almost felt bad for having to say, "oh ya I need mascara too, can I also look at some loose powders?" It was awkward and somehow the experience is always intimidating although I'm there to spend my money!! C'mon do a little bit better! I had told the sales associate that I had used and liked Lancome foundation and would like something like that. I came home with Makeup Forever powder, primer, foundation, highlighter and something else. I'm such a pushover but when I've already shown intereste in other brands why push us to purchase a certain brand? Commissions may be? Wink wink? They made a big deal about free gifts too and it was a very tacky Makeup Forever bag with some small samples. She also sold me a completely wrong color of eyebrow pencil, I couldn't tell when I was at the store and might I again add for some reason I feel stupid and intimidated at Sephora, Mac all these makeup stores because they're all so beautiful and I'm just a blob trying to pass for a human. She also recommended me an Urban Decay mascara which I bought. Sigh. Worst mascara ever, everything clumps up and my eye lashes all stick together. What the hell is going on here? I went there like two months ago but I still get pissed thinking about that experience and how they pushed Makeup Forever on me for their own selfish reasons. I hated that experience a lot. I'm giving three stars only because when I brought back a couple of items the return process was easy and a very nice sales associate (forgot her name but she's short and very friendly) helped me find sunscreen, dry shampoo, and a makeup sponge. Don't let them push you or intimidate you! Don't be like me! You're spending your money! read more

The staff was helpful in locating items I wanted. I had a gift certificate that didn't work online which I used. I quickly exchanged items as I needed which was good. Wish they gave me more receipts but it was fine. read more

Let me start by saying I would go out of my way to travel to this location simply because it's much less crowded than the closer Valley Fair location. I don't come here for customer service, I come here because I know what I want most of the time and so more often than not it's an in-&-out type of thing. Here is my traumatic recounting of my experience from July 21st 2019 at 3:28 PM. I spent approximately 10 minutes in the store looking for a mascara and concealer, that includes how long it took me to get in line and get checked out. At the time there was only 1 cashier at the register checking the customer ahead of me out until MARI made her way up and called me up next. She is one of the few workers who I recognize at this location since I don't really seek out advice or assistance. After checking me out she looks at my sister and says to her something along the lines of, "I can ring you up next". I tell her that my sister isn't buying anything, she responds still addressing my sister, "I saw you put something in your bag, I was right behind you, it's on camera." My sister says to her "you can check my bag, I didn't take anything." MARI says "that's not my job." I was so caught off guard, I was upset! Without thinking twice I grab my sisters bag and dump everything onto the counter. I go through everything asking MARI, "where is it?" I even open up a food container and show her the contents. NOTHING. There was absolutely nothing in my sisters bag that she did not already own but MARI was so adamant, "it's on camera". I tell her normally she is cool, ask to see the footage and she tells me when her manager comes back. So my sister and I wait a minute or so only for MARI to come back with a phone showing a recording of my sister. She starts the video and offers a dismal apology, really only saying "sorry, it looked like she took something". The video shows my sister looking at a poorly stocked display and putting a little pillbox, something she walked into the store carrying, into her bag. At this moment I am in shock, I go off on her, appropriately. I look her dead in the eye and tell her "you can't go throw accusations out there like that. What sort of policy allows you wrongfully accuse someone of shoplifting only to find out that YOU WERE WRONG!!! I work in retail, even if we suspect someone is shoplifting, if it's not blatant we can't just accuse them, it's not like it's coming out of your pocket. Do you expect people not to reach into their bag the entire time they're here?! TERRIBLE CUSTOMER SERVICE!!" etc., she says "sorry, it's my job [to do this]" at this point you can see the beads of sweat forming at her hairline. My sister and I storm off and I immediately call their customer service line to tell them verbatim what just happened as it's fresh in my mind. The single star for this review goes to the first representative I spoke to and to Helen who reached out to me after making my complaint. While no apology can make up for MARI publicly humiliating and traumatizing my sister in front of a line of customers and calling in to question my sister's character I appreciate the two reps who I spoke to after it all went down. They were sympathetic and professional and handled the uncomfortable situation MARI created for us. What ever happened to the No Hero's Policy? I have never worked at a place that told me I can accuse people of shoplifting if I suspected it. As a matter of fact they've told us to do the opposite and let LP or someone more capable handle it or approach person in question and offer assistance. I am embarrassed for MARI and I hope she doesn't get another opportunity to take it upon herself to traumatize another customer. TLDR: MARI took it upon herself to wrongfully accuse a customer of shoplifting only to be proven she was gravely mistaken. Stay away from MARI! Make sure you don't make any sudden movements if you don't want to be wrongfully accused of shoplifting. read more

SEPHORA - It took 10 mins and 2 items to get accused of shoplifting. - Cosmetics & Beauty Supply Near Me - Fremont, California

I received the wrong item in the mail. Instead of the full package of a powder, I was sent a refill. I went to this store and was able to exchange it for the right item, but I had to pay an extra $7. I explained to them twice that I was sent the wrong item, so I shouldn't have to pay extra for it! Not content with customer service. read more