I had a bad experience last friday at this station and do not recommend it. I pulled out the pump to pump gas into my tank on the side of my car farther from the pump (there were no other pumps open) and the station agent came out and yelled at me that I could not do that because I would break the pump. Considering how many times I have seen this done at other stations, I was a bit taken aback. I asked him if that was the case, why there were no signs posted anywhere indicating this, he laughed at me like I was stupid and walked back into the station.
I confronted him about his lack of customer service skills and asked to speak with the station manager. After arguing with him for a few minutes he finally relented (I was not about to leave) and contacted the manager. I spoke with the manager about the employee's rude behaviour and the need to have signs posted if this was their protocol and she provided me with some half hearted attempt to pacify me by telling me that they were not allowed to do that but that it was for safety reasons. I retorted that if it was indeed a safety concern, then they should have a sign outside stating as much. She commented that she would bring it up at the next board meeting and discuss it as Chevron would not allow a sign without approval, I know this is false. During my conversation with the "manager", I watched the station agent being rude to another customer and commented about it to the manager, she brushed me off and said that she hoped I would have a good day and would come back and see them again. I think NOT. I left without buying gas, even though I was running on fumes, and filled up at a Shell station on Mission Blvd where I watched two customers fill their tank up from the other side of their vehicles. Interestingly enough, the station agent did not come out to scold them for pumping the "incorrect" way. So if you are desperate, by all means, but if you have a choice, try a friendlier location. read more