I was helped today by an older gentleman at the register. He was great! They say there are angels among us, and I think I met one today. Keep up the excellent customer service Sir. You're doing wonderful. I didn't get his name: however, very tall, older, silver frame glasses and gray hair. Safeway: take care of this man. read more

John in the flower department made a beautiful arrangement for a Funeral I attended. I also picked up a bouquet for my mother-in-law. He had good customer service and knew what I was looking for. read more

BAKERY REVIEW: This review is specifically for their bakery, but as a side note, this Safeway has deteriorated in recent years. There are some friendly workers here, but usually all lanes are closed except for the one by the liquor area. And you're expected to bag your own groceries. I digress... back to the bakery. In short: - bakery service - 0 stars - customer service - 4 stars - cake - 4 stars The details... I came here to order a birthday cake and there's no one at the bakery. I rang the bell for service, and waited over 20 minutes. Finally I track down a customer service person to take my order. I came back to pick up my cake and there's no one at the bakery. I rang the bell for service but only waited 5 minutes this time before looking for customer service. A nice guy came to help, but he doesn't work in the bakery, so he didn't know how to box up my cake or ring it up. He calls a manager over to finally box up the cake and ring it up. The cake itself turned out really good. Light sponge with fresh strawberries. A bit on the sweet side. The design turned out even better than the picture (see my pics). The writing was accurate, so no complaints here. I find out that the bakery is short staffed. They leave at 1pm, and they are trying to hire someone for the afternoon shift. I would order from them again, but will come before 1pm. read more

Safeway - Picture of dinosaur cake from their catalog - Grocery Near Me - Fremont, California

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Andre has the worst customer service skills. For starters, he did not greet us. Secondly, he rudely interrupted us and said "Take the items out of the bin," not even a please or thank you. I was taken aback, I thought he was joking at first with how rude it was. Then, Andre carelessly threw my bananas to the bagger. They literally landed with a thud and I'm sure there will be bruises on them later. Andre then spoke rudely to his associate. Andre did not offer the receipt to us and did not acknowledge that our transaction was complete. He was so incredibly rude throughout the entire checkout process, I have never received such awful service in my entire life. As someone who has worked in the grocery industry for 6 years, this was incredibly disappointing. read more

I had to unexpectedly change jobs recently, which meant that I had to change from the Safeway at Rivermark to this one for my lunch runs. It's all good though. This one has great service too. Yesterday, I bought some Triscuits. They were on sale, but I didn't see that you had to buy two or more. So KathyA (?) very kindly fixed the situation with me buying another one so I could get the deal. It's a small thing in the big scheme of things, but she went out of her way to make sure I was a happy customer. Very cool. read more

Safeway - Two boxes of Triscuits! - Grocery Near Me - Fremont, California

Cecilia at the deli department refused to make an accommodation for the breakfast sandwich. Said eating pork is against my religion and asked if there were other meats available. And she said ham, idk if she was mocking me or just didn't know. But only offering sausage, bacon or ham. I asked for turkey and even said I'd pay extra and she refused. Worst service I've had and she was so rude about it cause she was the manager read more

Short Story: One of the cleaner and bigger Safeway's in the Fremont area! Long Story: I've been coming here for a few years as it's on my way home from work. I started coming here during the pandemic to get essentials such as milk, eggs, and bread. I then continued to come here. The food selection, quality, quantity, and customer service iis better than the one on Washington and Fremont Hub. The deli, hot food bar, meat/seafood, and frozen section are great. Verdict: I'm going back! read more

I appreciate that this Safeway was open before 10 AM because I really needed to use the bathroom. I can't say much about the store itself since that wasn't my focus, but I did appreciate that the bathroom was easy to find - it's near the entrance, on the left-hand side if you're facing the store. The bathroom itself was okay - nothing fancy, but it had multiple stalls and got the job done. Grateful for the convenience! read more

unfortunately pointless leaving this review since it's just a convenient local location but service sucks. staff is not helpful. always run into issues read more

I've been shopping at Safeway literally for decades. I think I have asked for a role of quarters only a few times. After Shopping, I very politely asked the lady at customer service if she could sell me one roll of quarters, and I was told they didn't have any to sell. I just can't imagine after two trips to Safeway today spending only about $80 on this trip that they would not make an exception to sell me one roll of quarters. I will absolutely go out of my way not to shop at Safeway anymore. There's plenty of other places to shop I think. No thanks. read more

I had to come back and update my review. There has been a huge improvement in the last year or so. I was going to new safeway further down to avoid this place because of previous experience. I gave it another shot and what a difference. Thank you safeway management for all what you did. Much more efficient! i'm truly thankful steps were taken to improve service. read more

Skip this store if possible. It's dirty at the entrance and carts and baskets are hit and miss. Not to mention the rude, zombie like staff. Absolutely no dress code. You never know which checkout lanes are operational so expect a long wait time. Really, whom ever is the district manger of this store needs to be fired. read more

I love their floral department, they always have cute little items in the floral department, lots of varieties of flowers and plants to choose from. But what if don't like is that they separate their pharmacy from the other regular departments. So if I have to buy anything healthcare products or any OTC drugs, I have to wait in that long time that is usually manned by one person. It's very inconvenient to me. I wish they will consider consolidating all departments with one checkout. read more

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Wow the service here is awful and the produce is rotten. Do not come here if you are in need of fresh produce as it is usually moldy, wilted or low quality. The black customer service woman is unfriendly and straight up rude. The white manager tomboy woman looks always pissed off and if you ask her for help then you're a nuisance. The black cashiers really don't care to help you at all. In general Safeway just sucks here so please go to a different grocery and spend your money at a place that deserves it. read more

Safeway - Moldy onions - Grocery Near Me - Fremont, California

The heavy set mexican manager is useless in that store. She always gives me a weird look every time I go to this safeway never smiling or saying hello and gossiping about her workers. Everything is in disarray. The topping on the cake was all the hot wheels tucked away on a register. There was four displays and a shopping cart full of hot wheels at a register right by the door. Sloppy and careless. The meat department is even worse. I'll be driving down to the Milpitas satire from now on. read more

Safeway - Shopped your store in Fremont ca mission Blvd and this is what I got. I will never shop again there. No customer service either/checkers. - Grocery Near Me - Fremont, California

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Horrible service! Why is the deli open at 7:30am, but nobody behind the counter will even acknowledge you. Like it's too much of a burden for them, while they look at you in the back. Ok fine no breakfast burrito, walk to the bakery area....... No donuts or bagels! Like it's 7:35am and they are empty? It's like everyone in this store just sits around and talks in the early morning. read more

Self checkout - message "please wait, help is on the way". Almost 15 minutes no one stopped by to help. This store is best example of worst customer service read more

The Zombie Apocalypse is here! If you're looking for a fun apocalyptic experience, try the Safeway on Mission in Fremont! From the moment you enter you have to carefully look both ways. Not because of Zombies, but because there aren't any shopping carts. Or even hand baskets. It's part of the whole "scavenger experience" Safeway has curated for the necessarily wary customers who make the mistake of wandering in. There are Carts, and they are located in the store. Your mission? Find one! Once you have secured a means to haul out anything of value, good luck finding anything of value, with a reasonable expiration date. Most of the food items are close. Too close! The end of days thrill ride illusion Safeway has perfected is for all practical purposes, at first glance, the store looks totally normal. But like all Zombie districts, that's how they get you. Which brings us to the Zombies. Safeway has apparently selected the best staff to mimic what it must be like. You simply don't know who's friend or foe. Or the manager. But what you do know is checkout lanes 1,2,3,4,5,6,8, and 9 are forever dark and forever chained closed. Only 7 is open. Obviously. And what appears to be a hidden one in the alcohol section. Which is a dead end if you don't know how to escape it. (Survival Hint: Turn into the toothpaste aisle and scootch past the condoms and jog back to the center of the store to avoid getting trapped.) You're almost clear! But beware, the self checkout section is always busy, as shoppers damn the 10 item limit and frantically try a code, any code to get out of the store before the attendant can get to you to "help you out". Once through the self checkout gauntlet, don't let the warm familiar embrace of the Starbucks counter fool you. They're always out of whatever drink you can make the mistake of asking for. Because like this Safeway which is not a real one, the Starbucks isn't a real Starbucks either. Once you're out of the store with whatever temporarily unexpired purchases you could find, you breathe a huge sigh of relief. Like after surviving a scary rollercoaster ride. Only unlike a rollercoaster you don't ever want to go again. read more

Crazy to see the cashiers on their phone while working. So unprofessional and rude at that

I was just visiting the store on a normal day, minding my own business and trying to get my grocery run overwith, when i see two people who look like managers walking alongside each other, a tall man and a woman with a cane. They were yelling at their employees and taking what seemed like a prolonged period of time lecturing their employees. Honestly concerning to me when the store seems fine as is. Im not sure what they talk about with their employees, but it makes me feel extremely uncomfortable seeing that the store seems to be run by managers who cannot display courteous professionalism around customers, and probably not even their employees. I feel bad, working here must be extremely exhausting for employees. read more

I don't know what all the other reviews are about but we have always been satisfied with the products and service here. The staff is very helpful and friendly. They are always ready to assist you, and the whole shopping experience is super smooth. The store is very clean and everything seems to be working seamlessly. Safeway is my go-to store! read more

Prices skyrocketing and there is little reason to show for it. It's a shame to see how poorly this place is run and it feels hopeless that it'll ever get better. Outside the poor prices, this complex feels unsafe compared to nearby counterparts. There are usually beggars or people clearly under-the-influence asking for money throughout the entire parking lot. Nothing feels safe and secure here. Lastly, there feels like there no benefit shopping at this Safeway location (or just Safeway locations in general). Compared to the diverse complexes nearby or superior grocery stores like Trader Joe's, I just don't see the value shopping at Safeway locations. Anecdotally, this downfall tracks internally at the corporate level too. My close friend spent over a decade at Safeway corporate and it has been a hellscape the whole time. Terrible management across the spectrum for Safeway. read more

Came in at 7:30am to get a sandwich... I guess that's way too early for this Safeway... the lady told me 3 days in a row they don't have anything ready.. I've been in Safeways at 6 and got great service... this lady is just lazy.. and I'm out of luck! Don't come here if you looking to get a fresh sandwich or breakfast burrito early in the morning... horrible service from the deli department.. and everyone is lit up like they ready too smh read more

No one seems to work here! It is eerie! There are no checkout lines open except self check out and a weird one lane in the liquor aisle always with 10 people waiting in agitation. If you want to buy groceries and not spend 2 hours checking out, try somewhere else! They have these staffed "desks" like the customer service desk (for what??) and flower desk and bakery and deli etc which seem improperly prioritized in staffing when there is no one working the check out! Hello!! Common sense is calling! It's so unbelievably badly managed! Also the bakery doesn't take any orders. They just bake at random and hope someone buys what they put out. You can't even order just regular chocolate cupcakes (which they make normally) to ensure you have enough for a birthday party. Also the prices are still super high compared to to other places that actually have some people working there. read more

Absolute shit show this store! I went in this morning to do a quick grocery run. It would've been a quick grocery run had I gone to the Safeway in the Fremont Hub, they know customer service. I go in through the first doors located by produce, the entrance to the store is blocked because they have restock carts. Fine, I'll go around, no big deal. I go around to go through the floral area. There are random carts that they use, the small gray ones all over the place with nothing in them. It was a maze to get through the area. I had to move the carts myself because none of the employees were even present. Okay fine. Now I go to the produce area, well stocked. However, there were tomatoes on the shelves that were bad and a damn mess on the floor over by the onions. Again no employees were around that looked like they were doing anything about it. Finally, I go to pay, what do you know, there are no Cashiers. WTH?! There is a special fenced up area they just opened, they have a cashier. You have to pay for your stuff there before you exit that area. Don't know why but that's ho they have it. By this time I'm pissed. I'm stuck scanning ALL my groceries which was a weeks worth. Were talking 70 to 80 bucks of food. A cart full of food. Let me tel you something, no one wants to spend their time scanning that much food! I don't care how much time you have on your time. I am a horrible bagger and its just too much for me. I was so pissed. I couldn't find some of the food items codes in the self check out, it was a damn mess. All in all, DO NOT COME HERE! Absolute worst Safeway ever! The management here needs to talk to the management in the Fremont Hub Safeway. Seriously get your act together. I do not recommend this store. read more

The best safeway in Fremont in terms of size and products. That said, workers are always chatting with the person manning the self check out as it now seems to be the new water cooler. What took me over the edge is that January 2 2025 around 240pm a lady is walking around with a Large dog 50lbs+ who looks as it needs to bathe. Dingy and scratching itself up and down the isles constantly. Allowing animals in stores has got out of hand. read more

By far, this is the worst Safeway I've ever been to. 1) You have two choices to pay for your items: The booze counter or the self-checkout, and both times I visited the store, the people at self-checkout were jerks. You can tell the difference between a person who is a jerk because they're in a bad mood and the person who is a miserable, human being. These two people were the latter. 2) I'm my stay was extended for work by a week. Restaurants were getting expensive, so I thought I'd get something from the deli. First time it was 6pm. Nope. Deli's closed. Second time (on a Sunday) was 3pm. Nope. No fried food. I'm shocked this store actually has customers. I'm guessing they have no other options and the manager knows it, so there's no attempt to improve; and the customers are Stockholmed. Stay away. read more

Had a checker tell my husband today it's not her job to bag groceries. He reminded her he saw her bagging just the other day and her response was I do it for friends. Just WOW! read more

You can't have one cashier in a grocery store at 6 on a Sunday. You people have jacked up the prices high enough you can afford to pay two people. read more

Butcher hate his job took me 5 minutes to get his attention he didn't want to be bothered asked for a piece of salmon and he didn't want to give me that piece had to asked three times for it read more

I stopped by this Safeway at least three times a week because it's on my route for work. Unfortunately, it's one of the worst delis as far as service goes. More than a handful of times I've had to just walk out because there's no one there to help. There are often lines with people and a couple people in the back talking. Terrible service. read more

I cannot emphasize how poorly staffed this Safeway is. Regardless of time of day, there is always a long line and one to two check out counters. It is hard to comprehend why this location is always so understaffed. To make the shopping experience worse, the employees don't seem very happy here either. I have been here in the morning, at lunch, evening and even in the middle of the night a few times to pick up a missing ingredient before a holiday party. There is ALWAYS a long wait!! I will only come here if I absolutely, positively have no other choice. Sorry to leave such a poor review but this Safeway needs to shape up!! read more

This is a clean and large Safeway. I like going here, for a couple reasons: -Friendly staff -Self-check out machines -Nicely organized rows -Fresh produce -Nice floral department I recommend this Safeway if you are grocery shopping in Fremont. Nicer than the Milpitas one (newer too), and conveniently located. 4 stars in my book, I'm definitely a fan! read more

The last visit was the WORST, A lady cashier seemed to be in terribly BAD mood, continuously rolling her eyes at me. I'm not sure if it's because I'm Asian or something else, but she definitely has her problems. BAAAAAAD service!!!! I'm not coming to this store ever again and I sincerely recommend you not to also. read more

this will be the last time I come to this location! My husband and I shop here all the time but today I just was not happy leaving after shopping for groceries everything was fine up until I got to the meat department. I needed help over the counter and I was trying to buy some seafood over the counter and I'm standing there for 15 minutes because no one was back there.? this tall super skinny white stick comes by and she ignores me for 10 more minutes straight... she then tells me "everyone is busy right now, we're not going to help you" I was arguing with her for 5 minutes straight . Ridiculous! I instantly walked away because she could've gotten smacked for that! She had the most ugliest attitude! Safeway needs to do better at training these rude ass people. On another note! She was wearing a beanie. since when does Safeway allow beanies as uniform? Pathetic service read more

Unable to find shop cart! Different price Item are mixed together! Never replenishment! Needs new management and hire right staffs before we return! TRY NOT TO GO THIS SAFEWAY COZ ITS THE WORST ONE IN BAY AREA! read more

We finally gave up on this store. We had been loyal customers since they opened years ago at this location. In the last year or so it has really declined and gotten worse since the Manager, Iris, left. The carts are poor and hard to find, the store is dirty, there is less selection and the vegetables are not as fresh. I noticed the other day that the receipt had a section of random letters, numbers and symbols. I waited while the self check out manager was on the phone to inform her. It sounded like a personal call. When I showed her the receipt she just waved me away like I she didn't care. When I went back a week later the receipt had similar errors. This week we tried the Safeway in Milpitas. It was better, but I think we'll end up doing our weekly shopping at Raley's. read more

I have shopped at this Safeway for about 14 years now and have seen it decline dramatically in the past year or two. Notice how almost all of the 5 star reviews are from years and years ago when the staff used to be comprised of normal, well adjusted human beings. I am tired of the poor customer service and cashiers that look and smell like homeless junkies. I can tolerate an unkempt cashier with hygiene issues, but I cannot put up with those that are also rude. Whenever I've shopped here and had an encounter with some of the sub-human cashiers, I leave the store infuriated and vow to not shop here again. Me and my husband on separate occasions had bad experiences with a cashier named Robert. This guy is a sociopath that gets off on insulting the customers. For a middle aged grocery store employee who obviously failed in life, he is aggressively arrogant and condescending. When my husband checked out with him on an earlier occasion, he proceeded to criticize my husband's purchases and parenting. His jabs at my husbands purchases were a little too personal and frankly, it's strange. We've never had a cashier over-step and insult us like he does. Tonight I had the displeasure of going through Robert's check out line and after I paid, he asked me rather loudly if I have WIC or EBT in a mean-spirited way! I replied that I don't and he gave me this doubtful look. I have never been asked that and he was clearly trying to insult me (perhaps because of my race) and was trying to get under my skin. The Indian woman in front of me in line was also subjected to his snarky and condescending comments. Safeway management: This cashier is a sociopath that is prompting a longtime customer of 14 years to shop elsewhere. Where are the friendly, professional cashiers that used to work here? Anyone that had any customer service skills must have moved onto greener pastures apparently. read more

We are FAT because of their Bakery. Absolutely no flavors. All was heavy on sugar. I came out do the gym and wanted something to eat. This is a 3rd time I am buying from their bakery and always the same. Ton and ton of sugar with zero flavor read more

Safeway - Grocery Near Me - Fremont, California

Safeway was open on Thanxgiving but i usually avoid buying anything here but alcohol. permade eats, ready to made eats are just not up to the competition re: freshness and value. brew: coffee from starbucks(2) -just ok, compared to artisan brands, indy coffee shops. drips: -lots of parking -many shoppers doing last minute buys. read more