Self-checkout today: First time thru: During my transaction I was waiting for a text from my card co. asking if I was trying to make a purchase there, and the lady overseeing that area came up and started pushing buttons on my register without first discussing it with me. I was startled and asked her what she was doing, and she said, very loud and condescending, "you want to try to run the card again right", and I said please don't start pushing buttons on my register during a transaction involving my money unless you ask me first. I had no idea if she was cancelling my transaction or what she was doing ...
2nd time thru, same day: During this transaction, I was trying to see if the correct price was ringing up, and she yells across the space from her podium in front of a crowd of people "it wants to know how many bags you are going to use". Like I don't know that, but before that I needed to confirm the pricing before moving forward. I asked her to stop helping me, and she said "that's my job", and I said, again, if I need your assistance I'll ask for it, that's why it's called self-checkout!
3rd complaint: On New Year's Eve, I told an employee I needed batteries (I was standing in front of the battery cabinet), she seemed upset that I was interrupting her conversation w. another employee, pointed at the cabinet and very snottily said "they are right there". I obviously knew they were "right there", and obviously needed someone to unlock the cabinet so I could retrieve some of the batteries ... she begrudgingly sent someone else to help me, making me wait even longer.
Also on that day, a couple of my purchases rang up incorrectly (cans of catfood rang up at full price per can, and a salmon purchase), as well as another issue that I won't get into.
I brought the receipt back a day or two later, showed the manager my receipt and he said that must have been the pricing that day. Then he said you know you have to buy more than 10 cans to get that price, and I pointed to my receipt, which he continually showed no interest in looking at, showing I had purchased 24 cans, and I said no, that is incorrect, please see my receipt, and then showed him the salmon label I had taken a picture of clearly showing I was charged the original price and not the sale price.
He was trying everything he could to not correct the incorrect amounts I was charged, and he resentfully said "I tell you what I'll do, I'll refund you the money on these two items, would that make you happy", and I said no, I would rather have been charged the correct prices in the first place.
I went to take a photo of the cat food prices, which were the same as on New Year's Eve ... 10 or more you get the discounted price. I came back and showed him the photo, and he said "I refunded you the money didn't I", and I said yes, but you made me beg for it and acted like you were doing me a favor!!!
Safeway, do better ... quit picking on old ladies who you treat as if they have no concept of reality ... This little old lady had to experience arrogant employees and find "their" errors, and then explain it "to them"!!!
I know these are small issues, but they just add up, time after time ... I know, I know ... stop going to that store location ... You got it!!! read more