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Walgreens

2.5 (51 reviews)
Closed • 7:00 am - 10:00 pm

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2 bottles were in stock when I placed my online order!!

I placed  online order #204226877694 with Walgreens store# 4798 at 401 Azusa Ave, Covina, CA on Sunday 6/13. It was for (2) bottles of Old Spice Classic Cologne Buy 1 get 1 50% off for Fathers Day gifts. I was texted when my order was ready for pick up.  Drove to the curbside parking an employee with neon green nails delivered (1) bottle in a 10 cent bag to my car.  She stated that although online it said they had 2 in stock,  they only found 1. I asked if I was discounted for the 1, and she said she would go back into the store and enter a discount for the inconvenience.  She returned to the car stating that on the receipt a discount had already been applied? But why? I left not looking into the bag, but when I got home found that the box had been cut open??? This is for a gift!! The employee looked into the bag after someone filled this order and no one made this known to me until I got home and found this for myself!!!! I called the store and a employee,  Marisa said we are still checking in all our stock,  I will check in our stockroom to see if there is another box of cologne. She came back on the phone and said she found the second box that the order filler was too lazy to look for to fill my order completely,  render me the special sale price or provide me with suitable product for gift giving and decent customer service!! I returned to Walgreens Covina, Marisa provided me with a full refund for the 1  damaged box of cologne. I also showed her that on my way, I stopped at the Covina Rite Aid and purchased 2 each of the Old Spice Classic Cologne & After Shave without incident!!!  Walgreens is pathetic and the store manager should fire the order filler who was so lazy in losing a good customer and a sale to laziness!!!

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Review Highlights - Walgreens

“I TRANSFERRED all my medications and DIABETES supplies to walgreens from CVS.”

Mentioned in 10 reviews

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CVS Pharmacy

CVS Pharmacy

2.5(41 reviews)
0.1 mi
•$$

Came to get something that was on clearance and couldn't find it. I asked the person at the…read moreregister if they could check their inventory since it said they had it in stock on the website and they were able to find it in the back! AND IT WAS THE LAST ONE! yayy! The person who rang me up was very nice, they kept apologizing as their coworker went to go look for the item for me. I was in and out pretty quickly so no complaints from me! Kudos to accurate inventory and friendly service!

Note: (Photo's are taken at the local Stater Bros) At…read moreapproximately 8:13 pm I walked in asking the manager for assistance for tampons and I went straight towards restroom as the pharmaceutical worker was about to pop open the restroom door so I can handle my emergency, but then the manager attempted to say it was out of service and I cannot use the restroom. I was going to pay for my product afterwards. But since he didn't allow me to use the restroom or pay for my product I did not. He was talking so much bad stuff to me and told me, He was saying to me, you were gonna play a good one. In which I don't know what that meant because I literally was gonna purchase my tampons right after I handled my emergency. I was extremely upset and when he asked for the product, I toss them.He attempted to persecute me as I walked out. This store needs some sincere change with this man working for them. I wouldn't be surprised how many customer they will lose because of him.

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CVS Pharmacy
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Rite Aid - ^

Rite Aid

2.3(27 reviews)
1.8 mi
•$$

This Rite Aid is A-Okay. I like it enough to keep using it. It's certainly close by, so grabbing…read moreprescriptions monthly here just makes good sense. The only other pharmacy in the vicinity I can think of is Walmart, and I generally avoid going to Walmart if possible. It's way more messier at Walmart than at Rite Aid, among a handful of other reasons. Two other highlights that I enjoy are 1) the ice cream parlor section, where you can get ice cream on a cone to go, (although you can also definitely buy them by the tubs from the freezer, they run about $3.50 each), 2) the Amazon lockers! (Located near the pharmacy, towards the back.) I would order merchandise from Amazon from time to time, and I know better to have them delivered to my door. The theft rate of boxes left near front doors is insanely high as of late. People with no morals are just running rampant. Shipping your packages to these lockers, however, offers strong security. And just like picking up my rx, getting my parcels here at Rite Aid is so easy--love it. Downsides though? Efficiency--it's mostly lacking. No matter if you go to the pharmacy, or the front store, do not expect fast service. They are... all right. Passable. If you're in a hurry, chances are, you won't get out on time. There's usually a line built up, and they are pretty much understaffed all the time, so there is no measure on how to counteract the long queue. You just gotta... wait it out. The last time I tried to purchase a few containers of ice cream, I stood there for a full 10 minutes, because there is only one cashier working. (He's already working really hard--not his fault, per se.) And I only had 1 or 2 customers ahead of me! ...It didn't help they each purchased about 10-20 items. Holiday shopping, I suppose. And the parking lot. The horrible parking lot. The customers that come to this plaza/strip mall tend to be... let's just say... they be crazy drivers. Many of them will not obey the stop signs, some will speed down the road, or sometimes you'll get honked for absolutely nothing. It's irritating. These things happen often when the place gets crowded, so be forewarned. You have to be alert, both as a pedestrian and a (defensive) driver. Tip: Go early or go late when it's less busy; then it's not too bad. Weighing the pros against the cons, an appropriate 3-star rating, yes? Yeah, I do have to make sure I have plenty of time cushion whenever I choose to visit this location, but it's a small price to pay in the grand scheme of things, and I would likely keeping using Rite Aid to my advantage.

Have been going to the pharmacy for 27 years. Never any issue…read more Today I had the misfortune of meeting a new cashier who is rather rude. While waiting she was loudly rude to the person in front of me, and I received similar treatment. When I got home my wife and daughter knew exactly who I was talking about. If you don't like your job, maybe find another one instead of treating customers this way? Dear Rite aid, thank you for all the years of reliable courteous service. I hope this anomaly is corrected soon, and I wish I didn't have to write this.

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Rite Aid - ^

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Rite Aid
Rite Aid - Had a little spill. Jacked up shoulder

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Had a little spill. Jacked up shoulder

Walgreens

Walgreens

2.8(25 reviews)
4.3 mi
•$$

Lots of parking in this location…read more Staffing can be short as the times I've been here, if I accidentally wear a blue T-shirt, they'd think I'm staff and customers would swoop in and try to ask me questions when I'm a customer myself. I've only really gone here for their pharmacy to pick up antibiotics due to a really bad and really mucus-y infection or to get my COVID/flu and cold shot in the past. There's almost always a line at the pharmacy and I also had to wait a bit for any shots. They do their best, but again, large patient population and limited staff. But at least on the pharmacy side, staff is very polite and do their best to be efficient. Never really found any sale items or weird energy drinks or sodas that caught my eyes, but unless I really need something, Walgreens isn't my place to go.

usually do online pickup orders because of the good promotions, and I've had great experiences at…read moreother locations Walgreens in Las Vegas, La Mirada, and La Habra. The employees there are always nice and helpful. Unfortunately, my experience at this Walgreens location on 934 N.Hacienda Blvd. La Puente Ca was very disappointing. I placed an online pickup order a few days ago, and when I got home, I realized some of the items were not what I ordered. I came back the next day for an even exchange, but the customer service was very poor. The employee at the front seemed confused about my issue, so I had to explain it several times. Eventually, she asked the supervisor for help, but the supervisor immediately gave me attitude. There was also a long line, and no one tried to open another register to help customers waiting. When the manager name Crystal got involved, the attitude continued instead of trying to resolve the issue politely. It honestly felt like they did not want to help customers at all. There was no courtesy or professionalism, and the whole experience was frustrating and rude. I hope management looks into improving customer service at this location.

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Walgreens
Walgreens
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Walgreens - drugstores - Updated October 2026

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