This Rite Aid is A-Okay. I like it enough to keep using it. It's certainly close by, so grabbing prescriptions monthly here just makes good sense. The only other pharmacy in the vicinity I can think of is Walmart, and I generally avoid going to Walmart if possible. It's way more messier at Walmart than at Rite Aid, among a handful of other reasons. Two other highlights that I enjoy are 1) the ice cream parlor section, where you can get ice cream on a cone to go, (although you can also definitely buy them by the tubs from the freezer, they run about $3.50 each), 2) the Amazon lockers! (Located near the pharmacy, towards the back.) I would order merchandise from Amazon from time to time, and I know better to have them delivered to my door. The theft rate of boxes left near front doors is insanely high as of late. People with no morals are just running rampant. Shipping your packages to these lockers, however, offers strong security. And just like picking up my rx, getting my parcels here at Rite Aid is so easy--love it. Downsides though? Efficiency--it's mostly lacking. No matter if you go to the pharmacy, or the front store, do not expect fast service. They are... all right. Passable. If you're in a hurry, chances are, you won't get out on time. There's usually a line built up, and they are pretty much understaffed all the time, so there is no measure on how to counteract the long queue. You just gotta... wait it out. The last time I tried to purchase a few containers of ice cream, I stood there for a full 10 minutes, because there is only one cashier working. (He's already working really hard--not his fault, per se.) And I only had 1 or 2 customers ahead of me! ...It didn't help they each purchased about 10-20 items. Holiday shopping, I suppose. And the parking lot. The horrible parking lot. The customers that come to this plaza/strip mall tend to be... let's just say... they be crazy drivers. Many of them will not obey the stop signs, some will speed down the road, or sometimes you'll get honked for absolutely nothing. It's irritating. These things happen often when the place gets crowded, so be forewarned. You have to be alert, both as a pedestrian and a (defensive) driver. Tip: Go early or go late when it's less busy; then it's not too bad. Weighing the pros against the cons, an appropriate 3-star rating, yes? Yeah, I do have to make sure I have plenty of time cushion whenever I choose to visit this location, but it's a small price to pay in the grand scheme of things, and I would likely keeping using Rite Aid to my advantage. read more

Have been going to the pharmacy for 27 years. Never any issue. Today I had the misfortune of meeting a new cashier who is rather rude. While waiting she was loudly rude to the person in front of me, and I received similar treatment. When I got home my wife and daughter knew exactly who I was talking about. If you don't like your job, maybe find another one instead of treating customers this way? Dear Rite aid, thank you for all the years of reliable courteous service. I hope this anomaly is corrected soon, and I wish I didn't have to write this. read more

Came here with my family to grab some ice cream , I wanted to try two of the flavors to decide. Jasmine the cashier helping us at the ice cream station just said we don't have samples right now. I saw some plastic spoons on top of the counter and asked about those . She simple stated we don't use those the others are smaller. There was no empathy. I recently moved down the street and this did not make me feel like a valued customer. I hope you coach your team on how to be empathetic to your customer and try and go above and beyond. I wasn't asking for a full scoop she could have just offered to provide the same size scoop as the small spoons read more

Came to this place multiple times, and they won't serve their thrifty ice cream. Lazy workers... dont have many choices to buy. Just close already! read more

Came here many times for Thrifty ice cream and employees are too lazy to open the ice cream center to scoop for customers. Why have ice cream if you're not will to serve it! read more

If I could give is 1/2 if a star iwould- The 2 old lady's at the front- big bird and the mouse looking one with the grey hair! Ladies are the Rudest employees ever. They don't care about helping people, and not the brightest crayons in the box that's for sure! the makeup aisle shelves are almost completely bare, only thing busy was the pharmacy's course. Time for Rite Aid to go out of business and put up a store that folks want- like Trader Joe's read more

I went to Dollar General today and was happy to see a Rite Aid next door. Since so many Rite AIDS have closed I was excited at the prospect to get Thrifty ice cream. The lady with the gray hair in a ponytail seemed put out to serve anyone. She raised her voice in a gruff voice at the man in front of us, "Cup or cone?". She had to repeat herself for him, then shook her head when she turned her back on him to get a cup that he requested. When it was our turn, she treated us the same way in a gruff rude manner, " Cup or Cone?" "Go down to the register to pay!" If she doesn't like working with the public I'm sure there is other employment she could find that suits her better. Too bad my excitement to see one of the few Rite AIDS that are left was ruined by a rude employee. read more

Diane was extremely rude. Kept giving me attitude when I would ask for multiple cups of ice cream.

Thrifty ice cream is the best!!!! The best the best the best!!!! Did I mention it was the best!!!

Amazing pharmacy, so helpful, convenient, relátale. Cannot say the same for the actual store. Miserable sound cloud rapper looking man working register here. Maybe he was just having a bad day but he literally screamed that my card declined. He just looks so unhappy to be here lmao. Yikes. read more

I went into the Rite Aid store on Gladstone in Azusa looking for an employee I didn't know to bring them an animal food donation that a friend of theirs had posted to help starving pets. As I waited for the employee, who was on break at the time, I thought of doing a little shopping after, but the evil looks I received from the 2 girls at the register changed my mind. After that, I just wanted to get out of the store ASAP. Employees should be friendly and not leave a potential customer feeling uncomfortable. read more

Went to rite aid in Azusa for a scoop of ice cream. Baldy, urban cashier man behind the ice cream counter was rude , unapproachable and downright not meant to hold a customer service position. If scooping ice cream for a living is going to annoy you or make you bitter then its probably best you don't scoop ice cream for a living. First, he washes his hands then places a hair net on his bald head then scratches the side of his head and proceeds to place his head flakes that are stuck underneath his nails inside the ice cream freezer. He didn't wash his hands after scratching his head. So gross. The ice cream area was dirty and the floor was sticky. He had no interest in helping customers or helping his co workers. I told the gal at the counter of her co workers inability to be handle customers and she replied "I'll talk to him". I went to rite aid off grand instead. The outside looks urban and parking lot is always dirty. read more

I like to come in just to buy ice cream from the counter some nights. I usually experience great service but the last two times the dark hairs you get girl working ice cream has been rude to me and my family as well as inefficient. She is the only employee I have encountered that consistently has multiple (like most) ice cream flavors out. She also seems to like to close early. My family stood at the counter deciding on our flavors for 5+ minutes in which she looked back 4-5 times before saying "closed" and turning back around. The only reason I'm still giving two stars is because I encountered the hardest working employee around on one of my ice cream trips. He was running 3 registers at once and running the ice cream counter. While wearing a thrifty's ice cream hat. He was great. And he had all his flavors, many of which he had just taken from the freezer towards closing. read more

I've been to this Rite Aid just a few times. But every single time I've had a bad customer service experience. Usually, I will drive out of my way to go to CVS or Walgreens both of which are in the vicinity, but futher than this place. The only reason I came here today is because there are painters working on the outside of my townhome community and I wanted to go get what I need and be able to pull back in my garage before the started on the front of my unit. I came here to grab some Nyquil, Dayquil, Theraflu, orange juice and cough drops. Yes, I'm sick. I wanted to grab what I needed and leave. The cashier asked me if I had a wellness card, which is their equivalent of every other stores card that gets you sales prices and deals etc. I remember getting one the last time I was in here with my mom and couldn't remember whose phone number we put it under and if it was cell or house phone. I told her yes, but to just ring me up I didn't remember what number it was under. So the cashier tells me, "let's just try a number to see". I said "no that's okay, just go ahead and ring me up I just want to get home". She proceeds and says, let's just try one number". I give her a number. "Nope. Is there another one"? "You said one number, just ring me up please". "There's no other numbers it could be under"? So, I got an attitude and said, "NO THANK YOU CAN YOU JUST RING ME UP. I DON'T FEEL GOOD AND I DON'T FEEL LIKE PLAYING GUESS WHICH PHONE NUMBER RIGHT NOW". The lady has the nerve to snatch up all my items and roll her eyes and give me attitude. Okay, so I got a little ghe-toe. I'm sorry, but be a little more observant, when someone is purchasing a bunch of medication, is in their pajamas and obviously sounds and looks like shit, just be a little more agreeable. I wasn't in the mood to save 64 cents off this purchase. Next time, I will just make the trip over to CVS or Walgreens. read more

Nothing makes me feel more uncomfortable to see how the heavy set lady with blonde pony tail and tattoos talks to her employees. Corporate please step in. I noticed that a lot of reviews mention her as well.. sorry rite aid, I'll take the drive to Walgreens.. read more

I don't think I've ever been to a Rite Aid where they weren't rude. They must treat their employees bad or something. This one is not the worst but still not as good as any other pharmacy. Customer service could use some better training. read more

Great deals all the time. The staff is really nice. I've also used their pharmacy a couple times and their very nice and quick! I love coming to this rite aid. Their pretty clean and organized as well. I've made stops at other rite aids and their all dirty, empty and unorganized. This one is great read more

Nice store. Ever since I live in Covina i go to this place once in a while for ice cream. Yes they are short on staff, but i guess is like any other and many businesses hurting whit the economy (try to understand) Even though they always give you the best service possible. I will come back soon. read more

I came the other night to buy a few things on my way home from work. The place looked newer than the one on Grand, but the friendly service that I got before at the other store was missing. I couldn't get anyone to help me and none of the items I needed were on the shelves, so I left. Not the greatest time, but at least the store looked decent. read more

My family and I have been coming to the Azusa Rite Aid store for decades - when it was Thrifty. Mostly we buy the ice cream, which is excellent. But, then shop for different things. Some household items we have only been able to find at this location. Our experience with the store had always been positive and professional. read more

Pharmacy takes forever, ice cream guy takes forever, old man at register is very rude.

Love coming for the ice cream. The thrifty brand ice cream which is still as delicious as it was 20 years ago.

Very good costumer service. Some guy in the beard was hilariously weird, but not at all at bad . Employes are pretty professional. It's nice knowing. read more

I don't like to give negative feedback on here but I feel like for this situation I must. I went in last week with my niece to buy a pill sorted. I don't really know the store so naturally I had a hard time. Some of the employees saw us struggle but didn't offer to help. The either turned their heads or stood there talking. When I finally found it I went to the register, there was a man standing waiting to be checked out so we stood behind him. The lady told some other man that was trying to cut that she had guest in line and that she'd help him after us. As soon as she finished with the man before us, another man wakes up to the counter and she began ringing him up. Apparently we were in the wrong line when I mentioned that we were next. She continues ringing him up for his beer and proceeded to talk badly about myself and my niece to the man in Spanish. She made hand signals and glanced at us as if we didn't know what she was saying. This was a very unprofessional and uncomfortable experience for me. I was shocked at her ignorance and audacity to disrespect us in that manner. When it came my turn to be rung up, I'm not going to lie I was rude and I spoke to her in Spanish. It was only then that she decided to be nice to us. I wasn't having it. She was a fake employee. I will not return to this store, I hope there is a meeting or something to better the customer service in this store. Either way I won't return there ever. read more

I like Rite - Aid in general for a lot of last minute things and no one can beat there ice cream. But I would have to say alot about the Pharmacy Dept the girls are great to work with especially. Helen and gabby, And Kevin is great to it's just they never seem to have the medications you need when you go to leave a prescription you have to wait sometimes a week or so depending on the mediication you need. It's the only pharmacy I have ever had to deal with that I've had to wait so long for my prescription. Back in the days when Dudley was there you never had to wait even days for a med they always had everything. But when they rebuilt the store after the fire they cut down inventory. The only reason I go there is because I don't have to pay much for my prescriptions otherwise I would have to pay full price and I can't afford with the monthly insurance premiums that we pay. They are enourmous so I have to save where I can. I'm sure there are others that have the same problems with the pharmacy as I have I just wish they would try and have like most pharmacy so you don't have to wait all the time especially when you do this every month. And worst of all I. Let them know when I have an Appt so I'll be taking in my prescriptions and I still have to wait because they don't have them they have to order them and I had already let them know in advance when I would be coming in with my prescription but they don't listen. Sorry Rite-rite just being honest. read more

Very bad customer service, please drive out of your way to visit a different Rite Aid. This store should be closed due to lack of business and failure to educate the cashiers of customer service skills needed to keep the doors open. HORRIBLE !!!!! read more