When I find a business I like, I recommend them to everyone I know. I've already recommend Royalty Pharmacy to my family and friends in the area.
Some of the things I really like about this pharmacy is how they refill your medications monthly, then call to tell you your refills are ready to be picked up.
Although I take several medications daily, some the same name and dosage for years, I still frequently will forget to call for my refills until I've run out medication before I remember to call for refills.
Much of the time they'll even contact your doctor's office requesting the refill without you needing to call your doctor's office asking for your medication to be refilled every month. This service is invaluable to me.
However, it's not a perfect system though, and on occasion a medication or two needing a refill won't be included with your meds. You'll need to call them requesting they call your doctor for a refill.
What I LOVE about Royalty Pharmacy is how since Covid began they've added home delivery of your medications to their services, without any additional charge. THIS SERVICE IS BY FAR MY FAVORITE.
When I first began having my medications filled there a couple years ago, I asked if they had home delivery, like my previous pharmacy did. I was told they didn't offer it.
Not certain how long it was instituted by the time I learned of it, through their recorded messages while waiting on hold.
They even offer SAME DAY delivery if you call before 2 or 3pm. Unless they need to order your medication which has occurred only a time or two.
Being disabled and reliant on others to pick up my medications for me, I wasn't always able to find someone available to pick up my medications when they called informing me they were ready.
Since they began delivering my medications to my home, I usually receive them on time now, unless some complication occurs.
Although I haven't used it as of yet, I haven't needed to, they also allow you to request refills via text messaging. A service slowly being adopted in the medical health field. Another wonderful feature.
Customer Service is pretty good too. Everyone's always been very polite, respectful, and helpful when I call them, or gone inside and spoken personally with them.
I was impressed how the first month I begun using Royalty Pharmacy they recognized me, & pulled my meds even after only a single visit. Several of the employees even recognize my voice when I call. Which is helpful because I don't always remember to give them my name, before detailing my issue.
At box pharmacies it takes going there for years before that happens, if it every does with the constantly revolving pharmacy techs.
I've found smaller pharmacies also don't make you wait until your script is completely out before ordering your scheduled medications, leaving you without medication for at least a week each month.
That kind of service is potentially very dangerous when you're forced to wait without them each month, when your request to take them daily. It doesn't matter if you've been going there for years, and taken the same medication and dosage the entire time. Or have their Pharmacist harass you each time they change pharmacists, which happened at least twice a year when I used those kinds of pharmacies (Rite Aid, CVS).
Every since switching to smaller privately owned pharmacies, and receiving the personal attention they provide, I'll never go back to one of those box pharmacies.
Many smaller pharmacies also will have an arrangement with a couple local doctors best them to fill certain scheduled medications that can be impossible to have filled at box pharmacies ever since Pharmacists were given the legal authority to overrule your personal physician's legitimate prescription. Resulting in patients finding it practically impossible to have certain medications filled. read more