Also polite, go above the the call of duty. Verity of suppilies,customer service excellent. ​

Not helpful at all. The urgent care sent a prescription for my son's sinus infection to them and they didn't have that medication. They-refused to forward it to another Pharmacy so now my son has to wait another day for me to reach the Dr and have him send the Prescription else where. Not the first time they don't have something. It doest't occur to them to reach out to the client to let them know they're not able to fill a prescription. They waited so long to notify me that my prescription became invalid and was no longer supported by my insurance When you walk in to Hendrix the staff acts like you're a bothering them. I am all for supporting the mom and pop stores which is why we decided to go there but now they're impacting our health. I am done with them. Gloria read more

I would like to express my deepest appreciation to Kaylene. She is such a big help to the customers At Hendricks pharmacy. When ever you ask her a question she knows the answer. To solve the problem. She is Very professional she always put the customers first. A+ for customer service. You can tell she loves her job and the people. The pharmacy reminds me of Mayberry. The staff is awesome !!!!also. Too. Thanks you for being so helpful. Debbie B read more

I normally don't write reviews, but this deserves recognition.. I went into Hendricks pharmacy to buy vitamins and received the most kindness customer service i've encoutered this whole year. A pharmacy employee named Dianna offered to assist me with finding the right vitamins for my age and physical needs. She went thru the diferent types of vitamins brands with me and aided in my decision based on brand and pricing. That's what I call excellent customer service!! She was so friendly, cheerful and professional with a unforgettable smile. I will definitely recommend Hendrix pharmacy to my friends and family!! read more

Usually good staff. But that one aggressive man (Chris) needs to calm down. I keep trying to explain my situation and I can't even get my point across without being cut off by Chris. Everyone else is fine but this man needs to breathe. Super confused on what Chris is mad about (if that's even his real name). Other than that, everyone was super nice. Next time I call and hear Chris's voice if he pick ups the phone, I would instantly hang up. Nope. Actually, won't be going to Hendricks at all anymore. read more

I moved my many prescriptions to Hendricks after I moved to Claremont , CA, in June of 2022. I'd had an account with CVS for years in nearby San Dimas, but was won over by the fact that Hendricks had a same-day delivery service (if ordered in the morning) to my home in Claremont. Even if it was out of stock, they usually can get and deliver it the following day. This trumped any other concerns I have since I no longer can drive. I found the staff to be exceptionally helpful, knowledgable and professional; getting the most recent Covid and flu shots was simple and fast. I have been quite pleased with them on all counts. What I don't understand are the respondents on this board who downgrade Hendricks substantially for what seem to be unavoidable and occasional problems that any pharmacy can have. I realize that being out of stock of a prescription for someone who needs it TODAY or having a customer think a single employee communicates with them rudely is a valid reason to downgrade them to a single star. REALLY? To me, it seems petty and unreasonable. At its worst, it's an unwarranted stain on the pharmacy and it's business. read more

I love Hendricks Pharmacy. They are so friendly, helpful, and they deliver. I highly recommend them. Plus they call you to let you know your prescription is ready. I really appreciate having such a great pharmacy experience. read more

I do not write negative reports. I tend to subscribe to the adage, "if you don't have anything nice to say..." In this case, I felt compelled. Sick, tired and overwhelmed people come to pharmacies and I would hate for them to waste their time and energy at Hendrick's. I switched from CVS for the sole reason that I wanted to support a small, local business. I thought I would get more personalized service. I was wrong. Hendrick's is so unpredictable. I would request a refill and I never knew when it would be ready. On one occasion, I gave it a day and the prescription was not ready. On another occasion, I called ahead to confirm it was ready and sure enough, it wasn't. I requested delivery service. Never happened. I really gave Hendrick's several chances to get it right. The clerks and employees are unfriendly and are often bothered by any requests. I had better service at CVS and will be returning there. Customer service it's what sets apart business. It's a shame that Hendrick's values the business over customer service. read more

Hendricks had the medication in stock when others didn't and expedited the script transfer from another store to them. Quick, efficient, friendly. read more

This pharmacy is small, but cute. The clerk was friendly and the pharmacist was helpful.

Every single person here treats you like you matter! I came today for a covid vaccine and my pharmacist who administers them, George, was amazing. The support staff helping out were equally wonderful (Braun and another gentleman). I didn't feel rushed through. They all seemed to really care about how I was feeling after. I love supporting small business so that was an extra bonus and we made a point of shopping after our jabs. If you are in need of a pharmacy in the area, skip the big chains and come here for exceptional service and to feel valued for more than just the dollars that go in the till. Bonus, it's in such a cute little neighborhood and parking was very easy. This was the first time I have visited here but I will come back for sure! read more

This pharmacy needs to have people who leave messages speak clearly so the person receiving the voice message can understand

Love this locally owned business, prices are good, customer service is exceptional. And it's on my favorite block in Claremont on Harvard!

I received my 3rd COVID Vaccination today at Hendricks Pharmacy. The staff makes you feel comfortable and calm. They are helpful with all the documentation. I was happy to see someone from Western University of Health Sciences present and participating. Bonus parting gift besides a sticker and a lollipop, Hendricks handed out Smarties candy and other treats too. I brought my Booster bestie and Hendricks accommodated both of us together. What a happy day! Thank you Hendricks Pharmacy. read more

Hendricks Pharmacy - COVID Vaccine Booster! So easy to do at Hendricks - Drugstores Near Me - Claremont, California

The customer service is awful. The kid running the only register was clearly new and struggling but no other employees seem to care. There was at least five other people in the back, and he stood there, staring at the register, not knowing what to do or not knowing how to ask for help for over five minutes. The other saw him and did not care to help the growing line. I will honestly be changing pharmacies after this experience. It's always a lengthy process and no one seems to be in a hurry, but this was just disregard for customer service. read more

This place is amazing! The workers are so nice and attentive to all the customers! I absolutely love that they don't take long to fill my medications! By far the best pharmacy I've been too so far! read more

I went to Hendricks yesterday at around 11am to inquire into my booster shot and a replacement vaccination card. Hope went above and beyond to assist me in getting a digital copy of my card and got a pharmacist to assist me with my questions. She was very friendly and professional. I highly recommend this pharmacy and their staff. read more

Great neighborhood pharmacy that carries lots of unique sundries. I've never waited more than two minutes to pick up my prescriptions. Just wish they were open on Sundays. read more

Wonder why one should go to a local pharmacy... Had an issue with a refill of insulin I needed ASAP. Pharmacist and staff helped me navigate the process. Thank you! read more

My daughter is terrified of needles, but needed to get vaccinated. George and a few others (I'm terribly sorry I don't remember their names) were so patient and helpful!!! Especially the young lady who made her an origami swan! These people are amazing! They went so above and beyond to help her deal with her fear! It took a long time, but when it was over she said it wasn't that bad and she is afraid of needles anymore. That's the kind of thing you can't ever repay! Whatever you are paying these folks it is not enough!!! read more

It is great that Hendricks is giving out the COVID vaccine. The service is excellent and the staff really care about the community and taking care of the customer. It is a family run business and Brian, the owner and pharmacist, truly cares to provide the best quality care that he can! Kudos to Hendricks for the COVID vaccine! read more

It's a pharmacy. In small Claremont. It's hard to find an independent pharmacy in this day and age, so don't go into this place expecting to find grand quantities like at other chain, multinational pharmacy chain brands. It gets the job done. During heavy Santa Ana heat winds, I needed lotion as the humidity was literally 0%, it was getting to the point where my hands would start bleeding due to the dryness in the air. Luckily this pharmacy had the lotion that I needed, albeit at three times the price at another retailer like Amazon or Walmart. However, as I needed the item immediately at the time, I went ahead and purchased the item. Checkout was relatively seamless, though the last time I came here, the PIN pad froze. Something about the registers needing to reboot. The hardware looks ancient and they don't take NFC payments at the time of this review. All in all, an A-OK pharmacy running dated technology but still managing to survive in the technological, modern age. Proper good job. read more

I got my j&j vaccine last week at Hendricks Pharmacy, the service and staff were well organized and knowledgeable. Great local pharmacy, I would definitely recommend my friends to come here. read more

This place is great they have prescriptions. They also have every day item like beverages and candy

Worst customer service ever. I have tried to stay local... but the customer service is horrific.

Terrible establishment. I always get nervous picking up my meds thinking something is going to be wrong. I got a refill for my anti anxiety meds and the pills are literally all half pills. They split them without any type of consent. And also they refilled my 100mg sertraline with 50mg ones for no apparent reason AND delivered them to a rehab I went to 3 months ago for some reason without consulting me first. Just stuff that doesn't make sense. Communication is non existent they don't let you know when ur prescription is ready and if you call to ask they will tell you " uh I think it's ready".and to top it off the delivery was late to the rehab on top of it being delivered there for no reason so I drove out almost a hour for nothing since I had left by the time it got there read more

I received my booster shot here today and best experience from making the appointment online, arriving with minimal wait to check in and "bam" done. Best was the care package with the FREE COOKIE !! Thank you for making this an awesome experience. BTW, a friend recommended your location and I will do the same !! Happy Holidays to you and your wonderful staff !!! read more

We are so grateful to the staff at Hendricks Pharmacy for providing our kids (14 and 12) with their COVID-19 vaccines today, especially Brian the owner and Gio the lead pharmacy technician who actually gave them their vaccines. I didnt know that technicians could actually administer vaccines, but with Gio's skills, I would have though he was another pharmacist there. They explained everything to us, walked us though the steps, and made everything super simple. I am especially grateful to them for treating my kids with such great care and compassion and making sure that they (my kids) felt that everything was going okay for them. My kids DON'T like shots. At all. However, Hendricks made it a breeze for them and now my kids are laughing at themselves for all the anticipation they worked up previously for nothing. Thank you Hendricks Pharmacy!!! read more

When a pharmacy says "Don't worry, we'll take care of you" and then they go the extra mile to make sure that you not only have what you need but that you feel cared for (even beyond what you asked for), you realize what an incredible place Hendricks is. This is what a pharmacy should be: knowledgeable, effective, efficient and incredibly warm and caring, a place that will make your life easier when you are in need. Thank you, Hendricks! read more

We've given the pharmacy our business for years. Service has become non-existent. No calls when prescriptions are ready. Prescriptions aren't ready or accurate. Brian is unavailable for customer service or inquiry. We have given them chance after chance to live up to the small town, personal pharmacy. Fail!! Every single time. If you want great service and great prices, go to CVS. They have stepped up their game. It will be interesting to see if Hendrick's can continue to survive after all these years with their current management and business philosophy. read more

The people who work at this store are demigods of medicine descended from Olympus to usher the human race to a brighter future. No, really. My prescription's retail price was for $300+, which is a lot for a starving student. I told them that my paltry insurance didn't cover prescription drugs and generally looked poor at the register, and they magically applied discounts (I don't even know, the discounts they applied, sorcery) to get it under $100. Give these people your business. read more

I'm kind of amazed no one has reviewed this place. This is a pretty nice pharmacy, decent selection for its size. They also stock a good amount of "organic" non-chemical products such as Tom's. The people working also tend to be pretty nice and helpful. Only major downer is that they're closed on Sunday. ON the other hand, there's 10 percent student discount! If you're looking for a huge selection, go to a CVS but I'd rather support a small business such as this if they're doing the job right. Also, this one doesn't have that weird chemical smell that Claremont Pharmacy has. read more

Terrible customer service with the end-to-end process International Travel Clinic. Don't go there. read more

An independent neighborhood pharmacy is a rarity these days. But Hendricks does the term proud. The service is excellent, far better than I've ever had at any chain. They know me and they treat me like my worth lies beyond my visa number. Add free delivery to that and I'm here to stay. read more

They're competent, they deliver and do so when they say they're coming, they let you set up automatic prescription refills, they special-order for you if they're out of something, they're friendly when you come into the store. Plus they have an unusual variety of things in the store - you'd be amazed. This is a great local business and our whole family loves them. read more

I came Hendricks Pharmacy to get my J&J vaccine. All the staff are very nice. I would thank for Dr. George he is so gentleness and nice！I would recommend this local pharmacy to my friends:) read more

Today my wife and I received the Johnson and Johnson Covid 19 shot and everyone at the pharmacy was extremely professional. The process was well organized and we were in and out within 20 minutes. It's a smaller mom and pop style pharmacy, but truly great group of knowledgeable pharmacists working there. read more

Perfect place to go to for balloons and gifts for all occasions. They even sell gift cards to most of the popular stores. The employees there are friendly and helpful. read more

Hendricks Pharmacy - Check out these cool night lights. - Drugstores Near Me - Claremont, California

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Hendricks is a local pharmacy in a quaint and cute neighborhood. When I'm there, it reminds of when businesses were about quality and people and not quantity or quotas. They are helpful, compassionate, and all the while efficient, fast, and resourceful. Thumbs up on representing the best in customer service and keeping it local! read more

This is an amazing pharmacy! If you want to get your meds fast, this is the place to go. My husband and I have about 20 meds. We have NEVER waited more than 20 minutes, but the wait is often even less than that! The staff is very kind, caring, helpful and knowledgeable. They also offer delivery service, free of charge! I won't ever use a different pharmacy! read more