I went in to pick up medicine. The woman was so nice! I waited for meds that weren't ready yet on the seats. The woman at the counter went upto me as soon as the meds were ready and proceeded me quickly. The line is also very short, maybe because it's a Sunday? read more

I appreciate Gabriel so much! I almost had a bad experience but Gabriel saved the day. I am so grateful to have been able to be helped by Gabriel and he absolutely went above and beyond to make me a happy customer; he resolved my issue caused by inaccurate quantities and other unprofessional employees and will return if needed. read more

Bought 3 gift cards and he entered the wrong amount in one of them, I corrected the amount and he shook his head Very rude male cashier I will not be coming back to this location. read more

Not clean, rugs always dirty Parking lot is filthy Pharmacy seems to be overwhelmed read more

Since Rite Aid closed we tried this pharmacy as a replacement. I took my mom to go pick up her prescription she was given today. The drive thru window was closed with no posted hours. Just showing what time they are closed for lunch. We go inside and they are helping a customer so we are waiting. We are the only other people in line. The people in front of us walk away and the lady helping them just turn away. We walked up and this man in a blue shirt and ponytail braid just looked at us and spoke to his coworkers and just said why are there people here when we are closed. No one said anything to him. So then he said we are closed at 8. Mind you it's literally 8pm at this time. My mom asked can I just pick up my prescription and he said tomorrow when we are open. He was just rude didn't say sorry I can't was just rude. Now we have to wait till the morning to get her medicine. We just got to r alert the prescription was ready a little before that too. This was the rudest customer service I have received in a long time. What a disappointment. read more

Customer service there is a old white haired man with a white beard that is so rude I was there at 8 I need my Medicine and he told me to come back tomorrow because they closed at 8 he was so rude and a real jerk. Don't use this CVS read more

The pharmacy tech did not know where the Aleeve D was located which is behind the counter. I had to show here where it was. Also she caught attitude when I asked her for information on another medication. This location is not kept because of the dirty floor. Also staff not nice. The other CVS location is not far but the pharmacy is always crowded and the wait is at least 30 minutes or longer at the pharmacy. read more

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This location is not clear about their lunch times on the weekends. They have a sign that says lunch is from 12:30 to 1pm. I arrived at 1:30 and they had "just" gone to lunch. I waited in the drive thru line till 2:08 and they did not open the window. I came here on my lunch break to get my medications even called to check their hours. Now I'm late returning to work. The least they can do is give accurate hours to avoid this inconvenience. read more

DO NOT GO INTO HEALTHCARE IF YOU HAVE NO CARE! Went through the drive thru to pick up my meter (I am 30 weeks pregnant with gestational diabetes). I had received a text from them stating they were waiting on approval from my Dr. No problem, gave it 2 hours then decided to call to find out which Dr they needed approval from. Was told it'd be ready in 2 more hours. When i went to pick up the meter (it's Friday and I have my appointment Monday so I needed it ASAP or risk having to reschedule my appointment on how to use the meter and calculate my blood sugar) I was told by a woman with a think Indian accent (this is the only way to identify her as she did not come to the window and did not provide a name) that they were still waiting on approval. When I asked why would I be instructed to pick up the meter her attitude became irritable and rude. I even asked how much the meter and strips would be, as it is my first child and my first time using the meter so I was unaware, she told me "expensive" implying I couldn't pay for it. Again, I asked for a price range to which she told me to "come inside and check." From there I became upset and replied "I'm not going inside during a pandemic, I'm pregnant." Then she asked if this was my first time getting a meter and I said yes. Then she offered to check prices..... which is what I asked before, so I told her no she was already unhelpful and left. I called the pharmacy, hoping to be connected to someone helpful, nope it was her again. I remained calm and gave my information as if it wasn't her on the other line. I asked her which doctor she needed the approval from, my primary, OBGYN, or my new dietary doctor so that I could call them to hopefully speed up the process as it was getting late. Her attitude was in full swing as this was the "conversation" that transpired: Her: "well like I was trying to tell you, we need your doctors approval for the meter." Me: "What is the name of the doctor?" Her: "You don't know your doctors name?" Me: *very upset and fed tf up by the attitude now* "I AM PREGNANT AND HAVE MORE THAN ONE DOCTOR!" Her: "Well yelling at me isn't going to help." Me: "YOU HAVEN'T BEEN HELPFUL! WHAT DOCTOR ARE YOU WAITING ON?" Her: "Well what are your doctors-" Me: "WHAT IS THE NAME OF THE DOCTOR YOU ARE WAITING ON?! I AM 7 MONTHS PREGNANT AND HAVE GESTATIONAL DIABETES! I NEED THIS METER TO HELP MANAGE MY FUCKEN BLOOD SUGAR! NOW WHAT IS THE NAME OF THE DOCTOR!?" Her: "...... *Dr name*." Me: *click* Do NOT try and scold me. Do NOT try and "teach me a lesson" while I am trying to get what I need. And DO NOT have an attitude and basically be a bitch during a pandemic. You're a healthCARE provider, act like it or find a new fucken profession because you really suck at this one sweetheart. read more

I used to always come here and always had great customer service, but today a lady named Linda gave me so much attitude for something she assumed I did. When she scanned the lashes she said that I should have gotten someone to help me get them instead of ripping them off and getting them myself(you could clearly see the box is damaged but not ripped like how someone would have to get them off the rack). Gave me so much attitude for no reason. I actually had an employee that was by the make up section to get them for me, since they always have a lock on them. After I Informed her that someone did help me, her tone of voice changed and she asked me if I preferred ones with a box that was better but the box doesn't matter to me as long as the lashes are still good. What made things worse was that I also had some scratchers that needed to be cashed out (which I had told her needed to be cashed out) but all she did was charge me for my lashes and then walked away to help other people that were behind me in line and then went over to help people that were getting photos. Had to wait like 5 more minutes standing there by the register until another employee came over to ask me if I needed help with anything. This is just bad customer service over all from Linda. The other girl that helped me was nice. I DONT NEED YOUR ATTITUDE, next time ask instead of assuming things. Makes me not wanna go back to this location even tho it's just minutes away from me. read more

CVS Pharmacy - a person holding a box of fake lashes - Drugstores Near Me - Montclair, California

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I don't,know even customer even matter for them or not. I went store with my 2 years old. He is really good boy. They had already masses spot where my little one is standing and one of staff yelled on my son. He scared . They came on register which I was buying perfume. I checked price with her before come on register. When I came to pay another lady ask me more money than it supposed to do. I went back bring picture but she told she told me she don,t know with her mad face one me no apologies. I told her she don't need do that I just put my effort to bring right price here and she didn't give my that perfumes. She was literally like bomb on my even I was so calm down because I was with my little one .. next time never imagining to come this store. read more

CVS Pharmacy - This was price listed and she ask me $32.99 - Drugstores Near Me - Montclair, California

This place chargers me for my meds but when it comes to delivery I don't get my meds and when I go into the store to tell them they have a problem with me not getting them. They charge my card for the meds but I don't get them Do not use delivery service read more

I was vacation in California to visit family, and lucked into getting my first COVID dose at this CVS location. Everyone was super nice and directions were very clear. My experience was utterly different from what was indicated by the low scores for this store. No panhandlers and everyone was friendly. read more

Excellent experience at the pharmacy department. We got the best service from Shauna the technician, they should put her in one of those singing commercials. read more

So this kind lady help me out with the checkout line and get faster and I was able to buy my items whatever I needed most of the time I get medicine or you know deodorant or even stuff for the shaving so there's some convenient things here you can get and most of them are okay prices but you just try to save up with your card so you can use the discounts but their customer service has gotten better most of the time it wasn't but then as the years went on it's gotten better! read more

I must say got the most impressive help from the pharmacist named Kevin...He was so helpful in every way with my Flu and Pneumonia shots with professionalism, patience, and kindness. Spending time to answer my questions and making me very comfortable...TYSM Kevin for being a professional and kind human being...GREAT!!!! Evelyn P. read more

Needed an insulin to be transferred from a different CVS to here, but denied me and told me to go to a different CVS because they were closing in 15 mins. They told me to go to the nearby CVS that was 5 miles away. The pharmacist even heard of our need and refused to assist us. I work in the pharmacy at a different CVS, it doesn't take that long to transfer and fill the medication since it's the same system! read more

Theres an employee here that throws change at you hes soo rude i will get his name next time

Kristen in the pharmacy is extremely rude. What her issue was today I have no idea and I'm not going to try and figure it out. I already spoke to the store manager, Juan (he gets 5 stars)!! He was absolutely professional and always is. I frequent that location often and this is the first time I've ever had an issue. KRISTEN on the other hand needs to be retrained on social skills and customer service. I will also be phoning in my survey. All the employees in the pharmacy can thank KRISTEN for this review. read more

CVS Pharmacy - Drugstores Near Me - Montclair, California

The Pharmacy is a JOKE the girls are not organized and they seem like they hate their job one of them even slammed the lil door when she walked out! I called to make sure my prescription was ready and 100% covered by my insurance they said yes. I get there and they say Only GENERIC brand is what they have and whats covered 100% wtf. They made me drive here twice for nothing! Then i accepted to get the Generic brand and said i need a new prescription from my dr specifying its ok .. are you kidding me!? DONT COME HERE plus they couldnt even find my supposably ready perscription and wanted me to wait again! Um no. Alot of wierdos inside the store too homeless/on something. This location is dangerous. They even eye you to your car! read more

Beware. There are no self check out stands here. I went to this CVS on 6.28.20 to purchase Emergency Contraceptive, Plan B. I also purchased tampons and condoms. Side note: Plan B or Emergency contraceptive can now be purchased over the counter. You don need to go to an open pharmacy. They're usually right next the "adult needs" area in a place like this... When I paid at the counter, the women scanned my items. When she got to the condoms, she said "well, its a little too late for these isn't, it?". She offered a bag at ten cents perhaps in her misguided attempt at empathy to allow me to cover up my shameful purchase. I declined and proudly walked out with my items. I am shocked. Where did this women get off passing judgement on a paying customer? I am posting this because no women should be shamed on her sexuality or choices with her body. I am a 37 year old mother of 2 and I am not looking to welcome more kids to my home. I don't need to justify my purchases to a women who clearly has no tact and may most likely be replaced by a self check out machine. I wont post her name because that not my style however I hope CVS will provide training to their employees in the "mind ya' own damn business" part of their work. read more

Lately I've been having a lot of issues with the pharmacy. Idk if they are busy or students but before I would get a text saying that my prescription is ready for pick up now you have to call to have your prescription moving or else they will ignore it. Happened to me 3 times already and reading the comments guess I'm not the only dealing with this. I'm changing pharmacy going fwd! read more

Worst cvs ever... I went to pick up a PRESCRIPTION with a friend and when we walked outside there were two cop cars accusing us of stealing... I'm guessing the employee that called them were judging us based off of how we looked because if they had even checked the cameras it would confirm we didn't steal anything. Felt so disrespected and disappointed.... read more

Pharmacy here is TERRIBLE !!! Takes 20 minutes to check in your refills and pick up line is always long !!! Apparently they ran out of naproxen and I asked if they were going to get more and the pharmacist said she didn't know. WTF !!! read more

My son's medicine was supposed to be ready hours earlier. It was not. When I come back I have to wait in line for 30 minutes just to be told they don't have time to put my insurance information in the system so I have to stand in another line that was close to an hour. Asshole at the end of that line told me I should just pay cash. Took two hours to get meds that we're prescribed by a doctor. Never come here. read more

THIS REVIEW IS FOR THE PHARMACY ONLY: I recently started getting my RX filled at this location and although the employees were friendly they could really use more of them because the lines/wait time were a bit ridiculous! read more

Worst pharmacy customet service. The pharmacist assigned are very rude and no consideration. I hope the management look on thru this. I wiil not go back to this branch. read more

I guess I looked "under 27" this morning. I couldn't even buy over the counter medicine. I wasnt aware the age to buy meds was "27" when did that law go into effect ? I looked freakin older then the dumb manager! but hey, ill just go to the next cvs. thank you ! read more

Seems like they never have enough staff for check-out, because there are always about 8 people waiting. There was a lady in the pharmacy who was rude and didn't take the time to help me transfer my Rx (even though I was a returning customer). And another time, my boyfriend, roommate and I were buying alcohol. We live across the street so I didn't have my ID, she wouldn't let him buy the beer (that's not the law unless you're in a liquor store). Anyways, I usually get annoyed and just go to 7/11 across the street because these people are trying to make my life harder than it needs to be. read more

Prices are fair, and on occasion below average.. Service has typically been good, but had a few hick-ups with some of the staff.. Example being accused of switching price tags when apparently their own work made an error.. Store tends to always be clean which I appreciate. Though sometimes the lines can get a tad long, but usually they get extra cashiers up to the front prompt. read more

Love this Cvs the staff was very friendly and helpful and I'm a tourist so I didn't know where anything was located but the gentleman there helped me right away. I must have had that I'm lost look on my face lol. Anyway he made some recommendations and walked me to the exact location of what I needed. Thanks :) oh and the cashier got people in and out promptly. Thumbs up! read more

Dont waste your time in this cvs. This location has a lot of roaming homeless people asking for money. Sometimes follow you as you enter your car. But the main reason i dislike this place is because of The latino manager who is rude as hell. He follows you where you are going as if u will steal something. And for couponers dont go here the manager is making up his own rules. Limiting one coupon only when there is no fine print on the coupon. Very bad experience. Im not suprised that this location is empty. Whoever the owner there this manager should be warned or re evaluated for his job. read more

If I could give this place a 0 stars I would. They have the worse costumer service. They have lost my prescription before and when I come i have to wait 30 min just to be helped worse pharmacy I have dealt with. read more

Every time I come here as soon as I exit my car AND when I exit the store. I'm immediately approached by very aggressive panhandlers asking for money. Today it was two very rough looking (drugged out?) guys demanding.. Not asking for money at my drivers side window. Very scary. I brought this to the cashiers attention and he said "it's the cities problem we can't do anything about it ". I was shocked by his complete lack of caring. These guys shouldn't be running up to customers cars! read more

Man, the pharmacy here is slow. Waiting 3 days to get my cold medicine to get filled, and they still haven't called or text me to indicate that it is ready. Do all CVS pharmacy's have such poor service ratings or is it just this location? Believe all the poor reviews you see here. read more

When i call cvs , they say store hours 9am- 10 pm. But when i went there they said their hours 9:30 -10 pm because they are serving 9:00-10:00 senior people but there is no senior people and they make people wait on the line for half an hour for nothing.. And you cannot get this information before you go to the cvs! They should give more cleaner information about store hours on the phone.So nobody has to wait on the line for nothing for 30 mints! read more

Came to drop of a prescription. The told me an hour so I went to get something to eat then came back. There employers were friendly and there parking lot is big. Will come back here. If I need more medicine haha read more

This is the worst pharmacy I've ever been to. They are so disorganized. There's an issue with my prescription literally EVERY time I have to pick one up. They've told me I don't have insurance coverage several times. I have to give them my card every other time I visit, even though my info is definitely on file. Then there's always a wait, even though I make sure my prescription is ready ahead of time. My last visit there, however, is what made me decide I'm never going back. I tried to pick up my prescription on Monday night. 1st they told me the prescription was delivered in a pack of 3, which isn't covered by my insurance (I can only get 1 pack at a time for free). Even though they had the damn prescription & it was 2 hours before closing time, they told me I'd have to come back the next morning for the prescription, because they had to "get it ready." What's so hard about putting 2 of the packs back?! I went back Tuesday morning after getting the text that my prescription was ready & they refused to give me the prescription again saying I had to provide my insurance info, which I didn't have on me at the moment. I went back a 3rd time Tuesday evening with my insurance info & they tried to tell me my prescription wasn't ready AGAIN even though they just had it ready that morning. They tried to make me come back on Wednesday morning (once again this was 2 hours before closing - plenty of time to prepare it that night) until I unhappily explained that I had been there 3 separate times trying to pick up this damn prescription! All of a sudden they said they could have it ready in 10 minutes. WTF?! The whole situation made them seem incompetent and unprofessional. read more

Pharmacy: horrible service. Seriously need to step up their customers service skills. You are getting paid, don't give a sour look to the people who need their medication. Lines are always, wait even longer! read more

The worker Juan is an idiot. I purchased pictures online and picked them up the next day. I asked him if they came out blurry and if I can return them. He went on saying that there's a warning sign saying they will come out blurry on the pictures before you place the order. My first size option did have that warning sign so I changed the size so it didn't appear. I did all the editing on my phone so the photo review looked blurry. It turned out better than what it looked like on my phone but it's not the right quality I'm looking for. Juan said I ordered them so I have to pay for them so I did. I went home and saw that most of the background was blurry. I looked online and it says cvs return policy is if you're not 100% satisfied then you can return basically anything with your receipt and it also says that on the receipt. So I came back to the store to ask for a return and he turned me down saying it was my fault for ordering them like that and it's not theirs. I told them I was unsatisfied with it and he laughed and still told me "if it looked blurry on your phone then why did you order it?" And said no returns. I called another cvs store and asked them about the return policy and if they applied to pictures. They said to come into their store to return it no problem. Remember to avoid Juan and his sarcastic rude attitude. read more